Kia K5 Complaints

508 consumer complaints on file.

#11570396February 6, 2024
STRUCTURE:BODY
Per SA552 for earlier models, the rear trunk lid trim has become detached due to insufficient lamination. Please extend to later models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570035February 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Break caliper and brake rotors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569669February 3, 2024
ENGINE
Bought the car used and had it in within first two weeks with 6k miles on it for warped brakes. They repaired. Now it has 68k miles on it and had all maintenance. 2nd owner and now we are told the antifreeze is going thru the turbo and into head gasket and Kia will not do anything. We were not aware the 10 yr 100,000 miles was not transferable. 6k miles out of warranty and they want us to buy a motor. This car has always been maintained and should not need a motor with only 68k miles. The optima’s had the same issue as we also have an optima which was covered due to recall. This should be looked at. The dealership charged us 200 for diagnostics and said too bad you pay for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566486January 19, 2024
SERVICE BRAKES
I purchased the vehicle on 01/08/2024, less than 14 days later, the brake booster needs repair; it’s currently making a hissing now as the air is leaking out and as a result, my brakes are not working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565957January 17, 2024
POWER TRAIN, ENGINE
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563677January 5, 2024
POWER TRAIN
WHEN DRIVING MY CAR WILL SEND OFF ALL DASHBOARD LIGHTS, SOUNDS. LOSE ACCELERATION. PULL OVER, RMPS FLY UP AND WON. TURN CAR OFF AND TURN BACK ON TO REGAIN ACCELERATION. ENGINE LIGHT REMAINS ON. I KNOW THERE IS A RECALL FOR THIS FOR MY EXACT CAR TYPE, BUT THE RECALL DOES NOT SHOW UP UNDER MY VIN. AFTER A PHONE CALL WITH NHTSA, I WAS TOLD TO REPORT MY VEHICLE TO THE WEBSITE. MY SAFETY AND OTHERS IS AT RISK FOR OBVIOUS REASONS. THIS CAN EASILY CAUSE A CRASH. THIS HAPPENED ONCE AT 5K MILES, DEALERSHIP SUPPOSEDLY FIXED IT. BUT IT HAPPENED AGAIN THE OTHER DAY AT 19K MILES. THERE ARE NO WARNINGS PRIOR TO MY VEHICLE GOING INTO SAFE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560731December 18, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Kia K5. The contact statement while driving at approximately 45 MPH, there was a sound of air inside the cabin of the vehicle and the fuel gauge erroneously reduced to empty. The vehicle was later driven to the local dealer who diagnosed that the fuel tank was defective and had expanded and needed to be replaced. The contact was informed that the fuel tank expansion had also caused damage to the rear seat support metal. The exact cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 72,000.2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560382December 15, 2023
FUEL/PROPULSION SYSTEM
The fuel lid does not function properly. I owned the vehicle for almost 3 years and the fuel lid did not want to open. It was completely stuck after making sure that the vehicle was unlocked, as I always do, when going to put gas. I stood in the gas line for 30 minutes pushing the fuel lid trying to open it and it never budged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559483December 11, 2023
POWER TRAIN, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558418December 4, 2023
FORWARD COLLISION AVOIDANCE
The contact owned a 2024 Kia K5. The contact stated that while his son was driving at an undisclosed speed, another vehicle abruptly crossed into his lane. As a result, the contact's son collided with the rear of the other vehicle. Although equipped, the forward warning collision and automatic emergency braking systems failed to activate, which could have possibly prevented and/or lessened the severity of the collision. The air bags did deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact's son was transported to an area hospital by EMT and treated for a broken wrist. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 1,400.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11557424November 29, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
The horn for this vehicle simply stopped working. The horn was used earlier in the day to prevent a different vehicle from changing lanes to avoid an accident. My wife has the same vehicle (year make and model) and her horn stopped working 2 weeks ago. The fuse is not the issue on either vehicle. My wife was informed by local Kia that this issue has been common. I researched this issue online and several Kia customers have experienced the same issue. This does not seem coincidental, and poses a great safety concern! Customers should not have to front the cost for this as it seems to be a defect in the manufactured line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557151November 28, 2023
AIR BAGS
While on her way from work, my mother was involved in an accident in her 2021 Kia K5 LXS where she was rear ended at a high speed by a driver not paying attention to the road and she ended up hitting the car in front of her. During the accident NONE OF THE AIRBAGS DEVELOPED. My mother was hospitalized for a month and do to the SEVERITY OF HER MAJOR INJURIES (rib fractures, a closed fracture of her T7-T8 with loss of sensation and mobility of lower half of body) she passed away from “Effects Of Blunt Spinal And Rib Cage Trauma.” No recalls were noted for this particular model and year until March of 2023 which was way too late.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#11553391November 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Kia K5. The contact stated that the interior of the vehicle had an abnormal gasoline odor. The contact stated that the gasoline odor was inside and surrounding the outside of the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated the vehicle was previously taken to a dealer a month prior, but the failure could not be duplicated. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552873October 31, 2023
ENGINE
Car thermostat failure, car overheats and only 89000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550888October 19, 2023
SERVICE BRAKES
My vehicle is a 2021 Kia K5 GT (2.5L-T), mechanically identical to Hyundai Sonata N-Line (2.5L-T). My car has 24000 miles on it and I have replaced the rotors on my car five times now due to premature warping. KIA OEM rotors, R1 Concepts, Brakenetic Rotors, all have warped. This issue is discussed amongst GT and N-Line owners heavily in the forums stating how the OEM Brake system has some sort of issue that causes premature rotor warp. Some have even resorted to changing their brake system to a old model Cadillac CTS-V system because of how crap these brakes are. Again after less than 2 months with new rotors, they have warped yet again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548114October 3, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, ENGINE, ELECTRICAL SYSTEM
On August 23rd my car slowed down while on the highway and completely came to a stop and wouldn’t drive while pressing the gas. At this time the forward safety system, EPB, Auto Hold, caution and traction control lights were on. I had to get the car towed to the dealership. September 1 Kia called said nothing was wrong with the car I could pick it up that same day I got charged for a diagnostic fee and also asked for the inspection to be done. Picked up the car on 9/2. After driving the car 2 days all the lights came up including the check engine light, at this moment the car completely stopped and turned off while in the middle of incoming traffic when turning at a light. Quickly turned blinker lights on and turned the car on and was able to drive it at this time only the check engine light was on called my husband because I was shaken by the fact that I could of been seriously injured if traffic would of been heavier at that time. He called Kia told them about the situation and they said to take the car in. As of right now 10/3 Kia is still not aware of what is going on with the vehicle and have stated that they have checked several things and still have not found the issue. The next thing they will be checking is the fuel system. To this moment I am thankful that nothing worse happened when the car completely came to a stop in the middle of incoming traffic, while the car was just inspected 2 days before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547805October 2, 2023
ENGINE
Loss of power even hitting the gas. Sputters and does not accelerate. Had spark plugs changed thinking it will resolve the problem and it didn't. Severe safety hazard even needed to get up speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542529September 4, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
Loss of power. Check engine light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541647August 30, 2023
UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD
I noticed several internal markings like streaks on the left windshield. I presented this issue to KIA ASAP. KIA service managers examined the windshield and refused to acknowledge that it was internal, possibly due to a manufacturing defect from a containment during the manufacturing process from the windshield company. They do claim that they feel pits on the windshield, which was due to another dealership scraping the object to see if it was external or internal. KIA told me to file a claim with my auto insurance company and that it is not covered under warranty. I am concerned that the windshield integrity is compromised and a possible danger to someone hitting the windshield which could cause additional injuries from the safety glass deficiency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541167August 28, 2023
STRUCTURE:BODY
The saga continues with this particular vehicle, which Goose Creek Mitsubishi failed to disclose had experienced prior accidents, major parts damages, repairs, & replacements. So much so, the frame & body works of the entire vehicle have been quite compromised. The most recent sign of their attempted repairs & replacements, due to undisclosed front & side impact damages, is the entire front bumper, which became fully detached, while in transit. On the way, to & from my wife's surgery, we passed through some uneven pavement sections, along a construction zone, between Barnwell, SC & Aiken, SC, on August 11. As we reached my son's school & entered the parking lot, I began to hear sounds from the front end of the vehicle. By the time we pulled into a parking spot, all but one corner of the bumper had become detached & was lying on the ground. I didn't have the resources, on hand, to properly address the collapsed bumper. Thankfully, my own father came to our rescue. We used bungee cords, straps, & zip ties, in order to secure the front bumper in place. Due to the bumper being offset & the cords/strap crossing over the top edges of the bumper assembly & engine frame, I've been unable to fully secure the hood. The vehicle has been rendered unsafe for highway driving. My mechanic & I have addressed that very bumper, through previous communications, directly to the dealership, through a prior BBB complaint process, & a currently open, SC Consumer Affairs complaint. It's obviously a replacement bumper, attached to a compromised frame. We have shared photos, which revealed breakage & separation, beneath the hood lid, at the very top edges, where the front bumper attachments meet up with the engine frame.There's visible breakage, along the seam of that top edge & at the adjacent passenger side corner. The vehicle was sold to me, in disrepair, & has quickly fallen into further disrepair. Therefore, I've been forced to park the car & wait for proper resolution. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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