Jeep Wrangler Complaints (2010)

686 consumer complaints on file.

#10446667February 4, 2012
SERVICE BRAKES, HYDRAULIC
2010 JEEP WRANGLER RUBICON UNLIMITED: ROUGHLY 10 MONTHS INTO OWNING MY NEW JEEP I NOTICED THE BRAKES WERE SQUEALING. THIS WAS NOT NOTICEABLE WITH THE TOP ON AND MUSIC PLAYING SO I'M NOT SURE HOW LONG THEY HAD BEEN MAKING THE NOISE. I ASKED MY HUSBAND TO TAKE A LOOK AND HE SAID HE COULDN'T REPLICATE THE SQUEALING. WE FOUND IT DID NOT ALWAYS MAKE THE NOISE WHEN I BRAKED. I TOOK MY JEEP TO THE DEALERSHIP FOR A RECALL AND MENTIONED THE SQUEALING. THEY SAID POLLEN OR OTHER SMALL PARTICLES COULD SETTLE IN THEM AND CAUSE A TEMPORARY SQUEAK. AGAIN, WITH THE TOP ON AND MUSIC PLAYING I DIDN'T HEAR IT. RECENTLY I WAS DRIVING DOWNTOWN WITH MY WINDOWS DOWN AND COULD HEAR THE SHRILL SQUEAL EVERYTIME I HIT A LIGHT. HAVING ANOTHER RECALL TO ATTEND TO AND AN OVERFLOWING GAS TANK ISSUE TO ADDRESS, I DECIDED TO HAVE THE DEALERSHIP LOOK AT THE BRAKES. I HAD ALSO NOTICE THE RIDE HAD GOTTEN MUCH ROUGHER AND THE IDLE FELT SHAKY WHEN SITTING IN TRAFFIC. THE TECHNICIAN EXPLAINED HE BELIEVED THERE WAS DEBRIS BETWEEN MY BRAKE PAD AND MY ROTOR WHICH CAUSED SIGNIFICANT PITTING IN THE ROTOR. THE PITTING WAS SO BAD THEY COULD NOT RESURFACE IT, BUT IT WOULD NEED TO BE REPLACED. MY HUSBAND QUESTIONED THE LIKELIHOOD FOR SOMETHING TO GET LODGED BETWEEN THE BRAKE PAD AND THE ROTOR AND THE TECHNICIAN AGREED IT WAS UNCOMMON. THE PROBLEM, HOWEVER, WAS THEY SAID THE SAME PHENOMENON OCCURRED ON BOTH REAR BRAKES. BOTH? SINCE THE WARRANTY ONLY ADDRESSED THE BRAKES IN THE FIRST YEAR / 12K MILES, HE EXPLAINED THIS WAS NOT COVERED AND I WOULD NEED BOTH ROTORS REPLACED AT FULL COST. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446671February 4, 2012
WHEELS, SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE
2010 JEEP WRANGLER RUBICON UNLIMITED: I RECENTLY TOOK MY JEEP TO THE DEALERSHIP TO ATTEND TO ANOTHER RECALL AND CHECK OUT SOME PROBLEMS - OVERFLOWING GAS TANK, SQUEALING BRAKES, ROUGH IDLE IN TRAFFIC, INCREASINGLY ROUGH AND LOUD RIDE. I PURCHASED MY JEEP NEW 18 MONTHS AGO AND IT NOW HAS APPROXIMATELY 22K MILES. THEY REPLACED THE GAS TANK WHICH I NOW UNDERSTAND IS A COMMON ISSUE ON THE 2010 RUBICONS. THEY TOLD ME I NEEDED TO REPLACE BOTH ROTORS WHICH ARE NO LONGER COVERED UNDER WARRANTY DUE TO DEBRIS GETTING CAUGHT BETWEEN THE BRAKE PAD AND ROTOR ON BOTH REAR BRAKES. AND, THEY EXPLAINED THE LOUD/ROUGH RIDE WAS FROM THE UNEVEN WEAR ON MY FRONT TIRES. THE TREAD ON MY FRONT TIRES SHOWED SEVERE CUPPING. THE TECH SAID IT WAS FROM NOT ROTATING MY TIRES OFTEN ENOUGH AND THIS IS A COMMON PROBLEM ON JEEPS SINCE THE FRONT HAS MORE "PLAY" AND THE REAR IS MORE "SOLID". HE SAID THERE WAS NOTHING WRONG WITH MY JEEP. I QUESTIONED WHETHER THE SIGNIFICANT UNEVEN WEAR WAS ACCEPTABLE AFTER ONLY 22K MILES. HE OFFERED NO OTHER SOLUTION OTHER THAN ROTATING THE DAMAGED TIRES TO THE BACK AND WAIT FOR THEM TO WEAR EVENLY. MY CONCERN WAS ROTATING THE TIRES WOULD JUST CREATE ISSUE WITH MY OTHER TWO TIRES AS WELL. HE SAID IT'S JUST NORMAL AND I'D NEED TO REPLACE ALL OF MY TIRES SOON ANYWAY. WITH THE AGE OF THE VEHICLE BEING ONLY 18 MONTHS WITH 22K MILES, I QUESTION IF THIS ISSUE IS NOT RELATED TO MY SUSPENSION. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445814January 30, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 JEEP WRANGLER SPORT. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WITH THE HEADLIGHTS ACTIVATED WHEN SUDDENLY, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS MANEUVERED SAFELY TO THE SIDE OF THE ROAD AND AFTER SEVERAL ATTEMPTS THE HEADLIGHTS BEGAN TO OPERATE. THE SIMILAR FAILURE RECURRED FIVE TIMES. THE VEHICLE HAD BEEN TAKEN TO AN AUTHORIZED DEALER THREE DIFFERENT TIMES WHERE THE HEADLIGHT WIRES WERE RECONNECTED. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444499January 19, 2012
VISIBILITY
TL* THE CONTACT OWNS A 2010 JEEP WRANGLER UNLIMITED. THE CONTACT STATED THAT THAT WHEN USING THE HEAT, THERE WAS NO HEAT COMING FROM THE DRIVER'S SIDE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THEY WOULD REPLACE THE HEATER CORE AND FLUSH THE ENGINE BLOCK. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 17,800 AND THE CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443418January 11, 2012
FUEL SYSTEM, GASOLINE
GAS TANK OVERFILL ISSUE. DURING FILL UPS THE PUMP WILL SHUT OFF AUTOMATICALLY AS INTENDED. WITHIN SECONDS A QUANTITY OF GAS WILL SURGE FROM THE FILLER NECK AND LEAK DOWN THE SIDE. THE QUANTITY IS A SIGNIFICANT AMOUNT. PER MY RECORDS FROM PREVIOUS FILL UPS (WHERE THIS IS NOT AN ISSUE) NO SIGNIFICANT CHANGE IN QUANTITY OF GAS OR MILEAGE DRIVEN HAS OCCURRED. ATTEMPTS TO LIMIT THE PROBLEM BY FILLING UP AT 1/2 TANK DID NOT HELP. SLOWING THE FILL RATE DOES NOT HELP MOST OF THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441570December 28, 2011
ENGINE AND ENGINE COOLING
THE 2010 JEEP WRANGLER UNLIMITED WAS PARKED AND RUNNING WHEN ALL OF A SUDDEN IT TURNED OFF. I ATTEMPTED TO START, AND HEARD MY SISTER YELLING GET THE CAR IS ON FIRE. ONCE OUT OF THE JEEP I LOOKED UNDER IT AND SAW AN UNKNOWN LIQUID BURNING DOWN TO THE GROUND FROM THE ENGINE AREA. I ATTEMPTED TO EXTINGUISH THE FIRE WITH WATER BUT I WAS UNSUCCESSFUL. WITHIN MINUTES IT WAS A TOTAL LOSS. I HAVE REAL GOOD VIDEO OF THE INCIDENT FROM BEGINNING TO END, DUE TO THE FACT THAT MY SISTER WAS VIDEOTAPING A HISTORIC POST OFFICE AT THE TIME TURNED AROUND AND WAS ABLE TO CATCH THE INCIDENT AS IT OCCURRED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10441083December 23, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 JEEP WRANGLER UNLIMITED. THE CONTACT STATED THAT WHEN REFILLING THE FUEL TANK, GASOLINE WOULD OVERFLOW AND APPROXIMATELY ONE QUART OF FUEL WOULD SPILL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT HE NEEDED A NEW FUEL SYSTEM. THE FUEL SYSTEM WAS REPLACED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440028December 15, 2011
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2010 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE WOULD VIOLENTLY SHAKE AFTER DRIVING OVER BUMPS IN THE ROAD. THE FAILURE OCCURRED WHILE DRIVING AT LEAST 40 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS ALIGNED AND TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNAVAILABLE. UPDATED 01/17/12 *BF UPDATED 01/18/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438731December 6, 2011
TIRES, TIRES:SIDEWALL
DROVE APPROXIMATELY 30 MILES, AND TURNED INTO A DRIVEWAY. TRAVELING NO MORE THAN 10 MILES PER HOUR WHEN THE LEFT FRONT TIRE BLEW. THE VEHICLE, A 2010 JEEP WRANGLER SUSTAINED $1500 DAMAGE WHEN THE BLOWOUT JERKED THE VEHICLE INTO A STONE WALL. THE JEEP HAS 6,916 MILES ON IT, HAS NEVER BEEN OFF ROAD, AND THIS IS THE SECOND TIRE TO BLOWOUT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10434371November 6, 2011
POWER TRAIN
THE 2010 JEEP WRANGLER WAS REPAIRED OCTOBER 26TH BY A CHRYSLER DEALER FOR 6 SPEED MANUAL TRANSMISSION POPPING OUT OF FIRST GEAR. APPROXIMATELY 30 MILES AFTER REPAIRED, THE SAME CONDITION REAPPEARED. SINCE 10-28-11 IT HAS POPPED OUT OF FIRST GEAR 5 TIMES FOR AN AVERAGE ONCE EVERY 68 MILES. THIS IS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. THIS IS NOT AN ISOLATED INCIDENT WITH JEEP WRANGLERS THAT HAVE A 6 SPEED MANUAL TRANSMISSION EVEN THOUGH CHRYSLER SAYS THIS HAS NEVER HAPPENED BEFORE. THE DEALERSHIP CAN NEVER RECREATE THE CONDITION WHEN THEY DRIVE IT IN THE PARKING LOT SO THEY SAY THERE IS NOTHING WRONG. THE JEEP FIRST POPPED OUT OF FIRST GEAR ON AUGUST 31, 2011. WE FILED A COMPLIANT, #10425283, BUT FELT SINCE IT IS DOING THE SAME THING AFTER A REPAIR IT SHOULD BE FILED AGAIN. SOMEONE HAS TO DEMAND THAT CHRSYLER ADMIT THERE IS A PROBLEM AND CORRECT THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429160October 8, 2011
FUEL SYSTEM, GASOLINE
TANK OVERFLOWS ON GAS FILL UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429042October 7, 2011
ENGINE AND ENGINE COOLING
OUR DAUGHTER'S 2010 JEEP WRANGLER CAUGHT ON FIRE JUST AS SHE HAD PARKED IT IN HER UNDERGROUND PARKING GARAGE. SHE WAS SITTING IN THE CAR, LISTENING TO THE END OF A SONG, WHEN SMOKE STARTED POURING OUT OF THE HOOD OF THE CAR. THEN IS BURST INTO FLAMES. SHE JUMPED OUT AND RAN OUT OF THE GARAGE AND THEN CALLED THE FIRE DEPARTMENT AND US. SHE HAD ONLY OWNED THE CAR FOR A LITTLE OVER THREE MONTHS AND BOUGHT IT FROM HAMPTON IMPORTS NEAR DESTIN, FLORIDA. STATE FARM INVESTIGATED, AS WELL AS THE FIRE DEPARTMENT. NEITHER COULD FIND A CAUSE. I CALLED CHRYSLER, BECAUSE I HAD READ THAT CHINA WAS NO LONGER ALLOWING THE WRANGLER IN THEIR COUNTRY DUE TO FIRE CONCERNS. THEY DID INVESTIGATE AND FOUND NO CAUSE. I WROTE A FOLLOW-UP LETTER TO THE CHRYSLER DIRECTOR OF CUSTOMER RELATIONS, ASKING IF THEY WERE INVESTIGATING THE SAFETY OF ALL OF THEIR JEEP WRANGLERS AND THEY NEVER REPLIED TO THE LETTER. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10427833September 29, 2011
UNKNOWN OR OTHER
DRIVING ON I10 WEST BOUND FROM PHOENIX TO CALIFORNIA WHEN THERE WAS A LOUD EXPLOSION UNDER THE FEET ON THE DRIVERS SIDE. PULLED OVER TO SEE WHAT IT WAS AND SAW FLAMES. TRIED TO PUT OUT WITH A FIRE EXTINGUISHER WITHOUT SUCCESS. TRIED A SECOND EXTINGUISHER WITH THE SAME RESULTS. GOT 90% OF MY STUFF OUT OF THE VEHICLE. IT WAS LIFTED, WITH SKIP PLATES, WINCH. TOTAL LOSS. NO WARNING LIGHTS, SOUNDS OR ANY INDICATION THAT SOMETHING WAS WRONG. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10427392September 21, 2011
WHEELS
THE VIN PROVIDED ABOVE IS THE LAST 8 DIGITS. THIS WAS A RENTAL CAR FROM NATIONAL RENTAL CAR. THE JEEP WRANGLER WE RENTED HAD A CONTITRAC AT TIRE IN THE LEFT REAR POSITION; ALL OTHER TIRES, INCLUDING SPARE ON BACK WERE GOODYEAR WRANGLER TIRES. THE CONTITRAC AT TIRE SUFFERED AN EXPLOSIVE BLOWOUT, CAUSING THE VEHICLE TO SPIN OUT OF CONTROL. THE ENTIRE TREAD BLEW OFF THE TIRE CARCASS, AND THE EXPLOSIVE FORCE CAUSED THE LEFT REAR FENDER TO BLOW OFF THE CAR. THERE WAS TIRE SHRAPNEL ALL OVER THE ROAD (HIGHWAY 17 SOUTHBOUND IN ARIZONA, NEAR JEROME STATE PARK), CAUSING CONSIDERABLE DANGER TO ALL VEHICLES ON THE ROAD. WE WERE ABLE TO GAIN CONTROL OF THE OUT-OF-CONTROL VEHICLE AND PULL TO THE SIDE OF THE ROAD. WE CHANGED THE TIRE AND CONTINUED WITH OUR TRIP. NATIONAL RENTAL CAR IS AWARE OF THIS SITUATION, WHICH CAUSED $1,783.55 OF DAMAGE TO THEIR VEHICLE. WE WERE OBVIOUSLY HELD NOT LIABLE, AND ARE LUCKY TO BE ALIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425469September 14, 2011
SEATS
THE PASSENGER SEAT ON THE JEEP DOES NOT LOCK IN PLACE, WHEN YOU TRY TO ENTER THE BACK SEAT. THE PASSENGER NORMALLY WILL GRAB HOLD OF THE SEAT ON ENTRY, OR EXIT OF THE JEEP. IT IS USTABLE AND SLIDES AND CAUSES THE PASSENGER TO FALL OR STUMBLE OUT OF REAR SEAT. IT NEEDS TO BE ABLE TO MOVE FORWARD AND LOCK. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425283September 13, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2010 JEEP WRANGLER. THE CONTACT WAS DRIVING 10 MPH WHEN THE TRANSMISSION SLIPPED FROM FIRST GEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,400 AND CURRENT MILEAGE WAS 7,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423198September 4, 2011
ENGINE AND ENGINE COOLING
ON 9-2-211 WAS DRIVING HOME AND SMELT SOMETHING BURNING. PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. UPON OPENING HOOD QUICKLY REALIZED IT WAS ON FIRE. IN LESS THAN 10 MINUTES THE ENTIRE JEEP WAS IN FLAMES CAUSING TOTAL DESTRUCTION OF VEHICLE. I BOUGHT THIS VEHICLE BRAND NEW AND IT HAD NEVER BEEN WRECKED OR IN THE SHOP FOR EEED REPAIRS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10421483August 25, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 JEEP WRANGLER UNLIMITED SPORT. THE CONTACT WAS DRIVING 40MPH WHEN YELLOW FLAMES EMITTED FROM UNDER THE HOOD NEAR THE ENGINE. THE VEHICLE WAS NOT DESTROYED. THE VEHICLE WAS TOWED TO THE DEALER, AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 10,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10421931August 23, 2011
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), POWER TRAIN, ELECTRICAL SYSTEM:STARTER ASSEMBLY, STRUCTURE, ENGINE AND ENGINE COOLING
LETTER RE THE PROBLEMS EXPERIENCED WITH A 2010 JEEP WRANGLER FEELS THAT VEHICLE FALLS UNDER THE NEW CAR LEMON LAW (ENTIRE PACKAGE NOT IMAGED, FORWARDED TO NVS-200) *TGW THE CONSUMER STATED THERE HAVE BEEN REPEATED ATTEMPTS TO REPAIR THE VEHICLE. HOWEVER, THE VEHICLE REMAINS DEFECTIVE. THE CONSUMER STATED THE VEHICLE WAS RUNNING SLUGGISH AND BURNING OIL, BUT NO LEAKS WERE FOUND. THE PROBLEM WENT ON FOR SEVERAL MONTHS. THE CONSUMER BELIEVED THE ENGINE WAS DEFECTIVE, BUT THE DEALER WOULD NOT APPROVE A NEW ENGINE, SO THEY KEPT REPLACING PARTS. THE VEHICLE WAS EVENTUALLY RETURNED TO THE CONSUMER, WITH THE SAME PROBLEM. THE DEALER CHECKED THE ENGINE AGAIN, AND DISCOVERED IT WAS BURNING 1 QUART OF OIL PER HOUR AND IT WAS DETERMINED THE ENGINE NEEDED TO BE REPLACED. THE HARD TOP WAS LEAKING AND RUINED THE CARPET. THE STARTER WAS DEFECTIVE. ALSO THE TRANSMISSION WAS EXHIBITING A BURNING SMELL, IT WOULD SLIP AND WOULDN'T GO INTO GEAR AND THE FLUID WAS NO LONGER THE CORRECT COLOR. ALSO, THE TEMPERATURE GAUGE ROSE JUST UNDER THE OVERHEATING POINT. THE RADIATOR COOLING FAN WAS DEFECTIVE. ALSO, THERE WAS A GRINDING NOISE COMING FROM THE TRANSFER CASE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418729August 7, 2011
FUEL SYSTEM, GASOLINE
WAS 4 WHEELING AND SMELL FUEL OUT OF THE RIGHT SIDE REAR. DEALER INSTALLED O RING: FUEL PUMP AND LEVEL. INSTALLED NEW FUEL TANK. 07/01/2011 SMELLED FUEL COMING FROM RIGHT REAR. DEALER DID SMOKE TEST AND FOUND LEAK AT THE EVAP CANISTER INSTALLED NEW VENT CANISTER. 08/04/2011. STILL SMELL FUEL FROM RIGHT REAR, DEALER DID SMOKE TEST FOUND NO LEAKS, BUT COULD SMELL FUEL VAPOR IN RIGHT REAR. STATED THAT WHEN OFF RODE FUEL MOVES MORE IN THE TANK AND THAT THE JEEP IS SAFE, AND NO FIX AT THIS TIME. HOW CAN THIS BE TRUE??. IF I WOULD STRIKE A MATCH IT WOULD EXPLODE AND LIFE COULD BE LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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