Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#10702955March 31, 2015
UNKNOWN OR OTHER
I HAVE BEEN TRYING TO MAKE CONTACT WITH EDD KIRBY ADVENTURE CARS IN DALTON, GEORGIA ABOUT FIXING A RECALL ON MY JEEP WRANGLER. I HAVE CALLED THEM MULTIPLE TIMES TRYING TO SET UP AN APPOINTMENT AND ALL THAT I HAVE BEEN ABLE TO DO IS LEAVE VOICE MAILS WITH MY NAME AND PHONE NUMBER AND HAVE NOT GOT A CALL BACK. WHEN I TRIED TALKING TO THE DEALER MANAGER I WAS PUT ON HOLD FOR TEN MINUTES BEFORE I WAS TRANSFERRED BACK TO THERE SECRETARY, AT TIME TIME I SIMPLY DISCONNECTED THE LINE BECAUSE APPARENTLY THEY DONT HAVE TIME TO HELP A CUSTOMER WITH A SAFETY RECALL. I BELIEVE THIS IS A TERRIBLE WAY TO DO BUSINESS AND WILL BE LOOKING FOR A NEW JEEP DEALER TO HANDLER MY MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701375March 24, 2015
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED. THE VEHICLE SHIFTED INTO PARK AND RESTARTED. WHEN THE ACCELERATOR PEDAL WAS APPLIED, IT TRAVELED TO THE FLOORBOARD BUT THE VEHICLE WOULD NOT MOVE. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,580.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701520March 24, 2015
SUSPENSION, WHEELS, POWER TRAIN
MY JEEP HAS A PROBLEM WITH THE FRONT TIRE ALIGNMENT . THE RIGHT AND LEFT TIRE WEAR TO FAST ATD THE OUTER SIDE CAUSING POSSIBLE PROBLEM DURING HANDLING ON WET ROADS. I HAVE TAKE THE JEEP TO A SHOP TO BE ALIGN, BUT THE MECHANIC TOLL ME THAT THE PROBLEM WITH MY JEEP IS THE CAMBER POSITION AND THESE POSITION IS SET BY THE FACTORY. THE FACTORY DESENT WANT TO MAKE THE REPLACEMENT OF THE FRONT DIFFERENTIAL AND THE RELATED COMPONENT. WHAT I CAN DO TO RESOLVE THESE ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700941March 22, 2015
ELECTRICAL SYSTEM, STEERING, ENGINE
MY TRUCK HAS BEEN BROUGHT IN FOR SERVICE TWICE FOR REPEATEDLY STALLING WHILE IN MOTION. IT HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT FOR A COMBINED 56 DAYS. I FIRST BROUGHT THE VEHICLE IN FOR SERVICE ON 1/13/2015, AFTER THE VEHICLE STALLED ON 1/9/2015 WHILE DRIVING 70 MPH, AND 1/13/2015 WHEN ACCELERATING TO 50 MPH. MY VEHICLE WAS CLEARED TO PICK UP ON 1/24/2015 FOLLOWING SERVICE THAT INCLUDED COMPUTER UPDATES, PHYSICAL INSPECTION, AND ROAD TESTING. MY VEHICLE STALLED AGAIN ON 2/5/2015 WHILE DRIVING ON A HIGHWAY ENTRANCE RAMP. IN ALL THREE CASES, THE VEHICLE STARTED WITHOUT ASSISTANCE IN ABOUT TEN MINUTES. I IMMEDIATELY RETURNED MY VEHICLE TO THE DEALERSHIP FOR SERVICE. I WAS INFORMED THAT THE SERVICE DEPARTMENT WOULD CONTACT THE MANUFACTURER TO SEND A TECHNICIAN TO INSPECT MY VEHICLE. THEY NEVER DID. ON 3/6/2015, I CONTACTED JEEP CUSTOMER SERVICE REQUESTING ADDITIONAL HELP. MY CASE WAS REFERRED TO A SPECIAL CASE MANAGER WHERE MY CONCERNS WERE RUDELY DISMISSED. I HAVE BEEN CONTACTED MULTIPLE TIMES BY THE DEALERSHIP TO PICK UP MY TRUCK SINCE 3/11/2015, DESPITE THE FAILURE OF THE SERVICE DEPARTMENT TO IDENTIFY WHAT IS CAUSING THE VEHICLE TO STALL. I DO NOT FEEL THE TRUCK IS SAFE TO DRIVE. I HAVE A FAMILY AND WILL NOT PUT THEM AT RISK BECAUSE THE DEALERSHIP AND MANUFACTURER ARE BEING NEGLIGENT. I WILL NOT PICK UP THE VEHICLE UNTIL THE PROBLEM IS IDENTIFIED AND REPAIRED, OR THE VEHICLE IS REPLACED. I HAVE SEEN A SIMILAR CASE INVOLVING A 2013 JEEP WRANGLER THAT STALLS FOR UNIDENTIFIED REASONS POSTED ON THE NHTSA WEB SITE. THIS ALSO SOUNDS SIMILAR TO THE RECENT GM RECALL DUE TO DEFECTIVE IGNITION SYSTEMS THAT RESULTED IN STALLING AND CAUSED NUMEROUS FATALITIES. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700847March 21, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
FOLLOWING THE RECALL NUMBER N28/NHTSA 13V-234 AND P61/NHTSA 14V-631 I TOOK MY CAR TO POTAMKIN'S PLANET DODGE CHRYSLER JEEP DEALER IN MIAMI FLORIDA 33172 ON MARCH 13, 2015. THEY LEFT THE CAR THERE FOR ONE DAY AND THEY GAVE ME THE RECEIPT STATING "TRANSMISSION OIL COOLER TUBE - REPLACE POWER STEERING TUBE, INSPECT TRANSMISSION OIL COOLER TUBE, INSTALL PROTECTIVE SLEEVE AND BLEED POWER STEERING SYSTEM" AND ALSO "HEATED POWER SIDE VIEW MIRROR WIRE HARNESS - REPAIR INSTALL NEW MIRROR CONNECTORS AND WATER SHIELDS." I INSPECTED THE CAR MYSELF AFTER PICKUP AND I NOTICED NONE OF THE REPAIRS WERE DONE. I WENT BACK TO THE DEALER ON MARCH 21, 2015 AND I SPOKE WITH THE SERVICE DEPARTMENT MANAGER, [XXX]. THE CAR WAS INSPECTED AGAIN AND, IN FACT, NO WORK HAD BEEN DONE. THEY THEN INSTALLED THE SLEEVE IN THE TRANSMISSION OIL COOLER TUBE AND HE TOLD ME IT WAS THE ONLY WORK NEEDED. SO THE PREVIOUS INFORMATION ON MARCH 13, 2015 WAS FRAUDULENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694472March 16, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694084March 13, 2015
VISIBILITY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694026March 13, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693049March 9, 2015
ELECTRICAL SYSTEM, VISIBILITY
TL*THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/20/15*CN THE CONSUMER STATED THE PARTS ARRIVED. UPDATED 04/23/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692678March 7, 2015
TIRES, TIRES:TREAD/BELT
I HAD MY JEEP TIRE ROTATED AND WHEN DRIVING AWAY AT 40 MPH I FELT A WOBBLE. I TOOK THE VEHICLE BACK INTO THE DEALER AND THERE WE PERFECT CUTS ALONG THE TIRES ON THE FRONT. ONE IS SLICED AND THE OTHER LOOKS LIKE SECTIONS WERE SLICED OFF. IT JUST SEEMS VERY WEIRD TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691578March 2, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THIS INCIDENT HAPPENED FEBRUARY 23, 2015 AROUND 9AM . IT WAS SNOWING THAT DAY AND THE TEMPERATURE WAS IN THE 20'S. I WAS IN THE VEHICLE AND HAD THE DEFROSTER/HEATER TURNED UP ALL THE WAY. ABOUT 5 MINUTES LATER OF SITTING, I HEARD A POPPING NOISE. ABOUT A FEW SECONDS LATER OF HEARING THIS POPPING NOISE I SLOWLY SEE A CRACK ON THE BOTTOM OF THE DRIVER SIDE WINDSHIELD JUST OVER 16 INCHES BUT NO MORE THAN 2 FEET LONG. I RECENTLY JUST MOVED FROM SAN DIEGO AND MY JEEP HAS NEVER SEEN SNOW OR HAD EXPERIENCE WITH THE COLD WEATHER BEFORE. I WENT ON WRANGLERFORUM.COM (JEEP ENTHUSIAST WEBSITE) AND THAT IS WHERE I FOUND OUT THAT I WASN'T ALONE. MORE JEEPS HAD THEIR WINDSHIELD CRACK DURING THE WINTER DUE TO THEM TURNING THE DEFROSTER/HEATER ABRUPTLY. I THINK THERE IS A DEFECT ON THE WINDSHIELD OR THE INSULATION AND NEEDS TO BE ADDRESSED. CHRYSLER/JEEP HAD DECLINED THE WARRANTY BECAUSE THEY CLAIM ITS FROM AN EXTERNAL FACTOR. AND I ASSURE YOU, I DON'T HAVE A CHIP ON MY WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684135February 18, 2015
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683793February 17, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN I GO TO THE GAS STATION TO FUEL UP, I ENGAGE THE PUMP LOCK LEVER SO THE PUMP WILL FILL UP AND SHUT OFF AUTOMATICALLY WHEN MY GAS TANK IS FULL. UNFORTUNATELY, THE FUEL PUMP DISENGAGES TOO LATE, AND AN UNBELIEVABLY EXCESSIVE AMOUNT OF FUEL WILL SPURT OUT, CASCADING DOWN THE SIDE OF MY VEHICLE. 2 DIFFERENT DEALERSHIPS HAVE ATTEMPTED TO RESOLVE THE ISSUE, YET THE PROBLEM PERSISTS. I HAVE FILLED UP AT GAS STATIONS ACROSS NO LESS THAN 10 DIFFERENT STATES - FROM THE WEST COAST TO THE NORTHEAST; WITH A VARIETY OF FUEL PUMP STYLES; AMID VARIOUS TEMPERATURES; YET THE ONLY VARIATION IS THE VELOCITY WITH WHICH THE FUEL SPRAYS FROM THE PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679399January 28, 2015
STRUCTURE, VISIBILITY/WIPER
THE NIGHT BEFORE AND MORNING OF WE HAD SNOW (01/26/2015-01/27/2015). I WENT OUT TO MY JEEP, CLEANED IT OFF, STARTED IT UP, TURNED THE DEFROSTER, PUT IT IN DRIVE, AND A 8 INCH CRACK APPEARED ON THE LOWER PART OF THE WINDSHIELD. THE CRACK STARTED RIGHT ABOVE THE WINDSHIELD FRAME THEN RAN PARALLEL ABOVE THE DEFROST VENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672789January 15, 2015
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAS NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672267January 13, 2015
VISIBILITY/WIPER
EXTREME TEMPS WARMING THE JEEP UP AND TURNED ON THE DEFROST. THE WINDSHIELD CRACKED IN A CIRCLE TYPE PATTERN THEN MULTIPLE LONG CRACKS ALONG THE ENTIRE BOTTOM OF THE GLASS. VEHICLE WAS ONLY A FEW MONTHS OFF THE LOT AND NO ROCK CHIPS IN THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672001January 12, 2015
STRUCTURE:BODY
GOT COLD OUT AND MY WINDSHIELD CRACKED BY ITSELF. JEEP REFUSES TO WARRANTY THE GLASS EVEN THOUGH I HAVE BUMPER TO BUMPER WARRANTY AND THIS WAS CRACKED OVERNIGHT IN THE DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671445January 9, 2015
SUSPENSION, STEERING, STRUCTURE:BODY
SEVERAL MILES FROM HOME I CROSSED A BRIDGE DOING BETWEEN 45 AND 50 MILES PER HOUR AND THE JEEP STARTED BOUNCING AND SHAKING SO BAD (LIKE IT HAD 4 SQUARE TIRES) AND VEERING TO THE LEFT. I HAD NO CONTROL OF THE VEHICLE AS THE STEERING WHEEL WAS SHAKING SO HARD I HAD TROUBLE HOLDING ONTO IT. I BRAKED REALLY SLOW AND KEPT IT ON THE ROAD TILL IT CAME TO A STOP. I HAD JUST MET A VEHICLE ON A TWO LANE COUNTRY ROAD (WHICH ARE NOT VERY WIDE AND NO SHOULDER) AND WAS LUCKY THERE WAS NO ONE ELSE COMING TOWARDS ME, OTHERWISE IT WOULD HAVE BEEN A SERIOUS/FATAL ACCIDENT. THE DEALERSHIP LOOKED AT ONLY TO TELL ME THERE WAS NOTHING WRONG WITH THE JEEP AND THAT I MUST DID NOT KNOW HOW TO HANDLE THE VEHICLE ON ROUGH ROADS. MY HUSBAND DROVE THE JEEP FOR SEVERAL MONTHS AND NOTHING EVERY HAPPENED TO HIM. OCTOBER 26, 2014....ONCE AGAIN I WAS CRUISING DOWN A HIGHWAY DOING 71 MPH AND THE JEEP STARTED BOUNCING ALL OVER THE ROAD......I DID NOT HIT A BUMP OR ANYTHING. AGAIN FELT LIKE THE JEEP HAD 4 SQUARE TIRES AND I ENDED UP WITH 3 VENTI COFFEES ALL OVER THE INSIDE OF JEEP. SEVERAL MILES LATER CROSSING A BRIDGE AT 35 MPH THE JEEP STARTED SHAKING ALL OVER AGAIN. I LEFT WORD WITH THE SALESMANS AS TO WHAT HAPPENED AND ONCE AGAIN THE JEEP WENT IN ONLY TO BE TOLD THERE IS NOTHING WRONG WITH THE JEEP. TODAY (JAN.9, 2015) MY HUSBAND WAS DRIVING THE JEEP AND CROSSED THE SAME BRIDGE WHEN I HAD THE FIRST ENCOUNTER WITH THE SHAKING OF THE JEEP........NOW HE BELIEVES ME THAT THERE IS SOMETHING WRONG WITH THE JEEP. HE CALLED THE SALESMAN AND TOLD HIM WHAT HAPPENED.......ONLY TO BE TOLD THEY WOULD LOOK INTO IT. WE ARE AFRAID TO DRIVE THE JEEP BECAUSE ONE OF THESE TIMES WE WILL NOT BE SO LUCKY AS TO WALK AWAY FROM AN ACCIDENT......WE ARE AFRAID OF US AND ANOTHER FAMILY GETTING KILLED. WHAT DOES IT TAKE FOR THIS TO BE CHECKED INTO SERIOUSLY........SOMEONE OR A WHOLE FAMILY GETTING KILLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669973January 4, 2015
STRUCTURE:BODY, VISIBILITY/WIPER
I WAS DRIVING MY 2013 JEEP WRANGLER AND THE WIPER WAS ICED UP SO I TURNED THE DEFROSTER ON HIGH AND MY WINDSHIELD CRACKED. THERE WERE NO VEHICLES ON THE ROAD WITH ME AND NOTHING HIT MY WINDSHIELD. THE CRACK IS ABOUT 6 INCHES LONG RUNNING LATERALLY TOWARD THE DRIVER SIDE AND ORIGINATED RIGHT ABOVE THE RIGHT DEFROSTER VENT THE CRACK HAS NO EXTERNAL RIDGE AND APPEARS TO BE RELATED TO A BODY STRESS ISSUE. THE TEMPERATURE WAS 20 DEGREES AND THE ISSUE OCCURRED AT 3:20 PM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669051December 30, 2014
AIR BAGS
VEHICLE HAS COMPROMISED AIRBAG CIRCUIT RESULTING IN AN AIRBAG LAMP ILLUMINATION, WHICH INDICATES THAT THE AIRBAG MAY NOT DEPLOY IN THE EVENT OF A FRONTAL CRASH. CLOCKSPRING (08015001) FP NUMBER 68193280-AB HAS OPEN CIRCUIT B1B02 AS DIAGNOSED BY SERVICE TECH BELIEVE CLOCKSPRING (08015001) FP NUMBER 68193280-AB THAT WAS PREVIOUSLY RECALLED IS STILL BEING USED AFTER RECALL EXPIRED PREVIOUS RECALLS: L37 NHTSA CAMPAIGN NUMBER: 11V528000 M31 NHTSA CAMPAIGN NUMBER: 13V176000 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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