Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#10765915September 20, 2015
AIR BAGS
AIR BAG LIGHT CAME ON SATURDAY, SEPTEMBER 19,2015 AND SUNDAY SEPTEMBER 20, 2015. I DID NOT KNOW WHAT THE LIGHT MEANT. MY HUSBAND, [XXX] LOOKED IN THE MANUEL AND SAW IT WAS THE AIRBAG LIGHT. WE NEED TO KNOW IF THIS IS UNDER WARRANTY OR SINCE JEEP HAS HAD A LOT OF RECALLS ON THEIR AIRBAGS CAN WE GET THIS REPLACE FOR FREE. PLEASE R.S.V.P. AS SOON AS POSSIBLE. I USE THIS CAR TO GO TO WORK AND SHOPPING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765323September 20, 2015
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
AS I BEGIN TO PULL INTO HEAVY TRAFFIC, I HEAR AND SEE THE CHECK ENGINE LIGHT WARNING ALONG WITH THE SKID CONTROL LIGHT ILLUMINATING. THE CAR THEN STALLS LEAVING ME SITTING IN 70 MPH TRAFFIC. THE VEHICLE STARTS BACK UP BUT HAS A NOTICEABLE LOSS OF POWER. THIS LOSS OF POWER CONTINUED UNTIL I GOT HOME. WHEN I FINALLY GET HOME I USE A CODE READER WHICH INDICATED IT WAS A CAMSHAFT POSITION SENSOR. CODE P0344. THIS COULD HAVE BEEN A MUCH WORSE INCIDENT AS THERE WERE NO MECHANICAL ISSUES LEADING UP TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765175September 18, 2015
STEERING
CAR STARTS TO SHAKE VIOLENTLY AROUND 60 MPH, ESPECIALLY IF FRONT TIRES GO OVER BUMP OR DRAIN IN THE ROAD. UNABLE TO DRIVE UNLESS SLOW DOWN SIGNIFICANTLY - VERY DANGEROUS ON A HIGHWAY. STARTED AROUND JULY OF 2014 AND HAS BEEN HAPPENING SPORADICALLY EVER SINCE. LAST INCIDENT WAS 9/12/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764108September 16, 2015
SERVICE BRAKES
BRAKE BOOSTER MADE EXCESSIVE NOISE. DEALER REPLACED IN SEPTEMBER 2013. PARTS WERE ON BACK ORDER. DEALER STATED THAT THEY HAD OVER 3 OTHERS FOR SAME ISSUE ON ORDER AT DEALERSHIP. JUST HAD SAME BRAKE BOOSTER REPLACED AGAIN FOR SAME COMPLAINT SEPTEMBER 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762575September 9, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762131September 8, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762340September 8, 2015
ELECTRICAL SYSTEM
I RECEIVED A VEHICLE RECALL NOTIFICATION ABOUT 8 MONTHS AGO AND DESPITE MY CONSTANT COMMUNICATION WITH MY DEALER, ALL I HAVE RECEIVED FROM THEM ARE VAGUE EXCUSES AND THE DEFICIENCIES HAVE NOT BEEN CORRECTED YET. AS A FORMER MILITARY OFFICER, THESE TYPE OF POOR ATTENTION TO RECALLS IS UNACCEPTABLE. PLEASE ASIST AT YOUR EARLIEST CONVENIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762338September 8, 2015
SUSPENSION, POWER TRAIN
PURCHASED VEHICLE USED IN MAY 2015. I'M THE SECOND OWNER. ON APPROXIMATELY AUG. 29, WHILE DRIVING AND MAKING A LEFT TURN FROM A STOP, I HEARD A BANGING NOISE. THE SAME BANGING NOISE HAPPENED ABOUT 1 WEEK LATER (SEP. 3), BUT THIS TIME WHEN TURNING RIGHT FROM A STOP. I DROVE THE VEHICLE HOME AND INSPECTED UNDER THE VEHICLE TO CHECK IT OUT. I DISCOVERED THAT THE UPPER CONTROL ARMS ON BOTH THE DRIVER REAR AND PASSENGER REAR SIDES WERE COMPLETELY BROKEN. VEHICLE IS STILL UNDER 3 YEAR 36/000 FACTORY WARRANTY AND I ALSO PURCHASED AN EXTENDED WARRANTY. THE DEALER PROVIDED A "RECALL REPORT" WHICH CAME BACK CLEAN. MY VEHICLE HAS BEEN PARKED SINCE SEP 3. I AM HAVING IT TOWED TO A CHRYSLER DEALERSHIP IN A COUPLE OF DAYS AFTER PARTS COME IN FOR REPAIR. THIS VEHICLE COULD HAVE COME TOTALLY APART HAD I BEEN DRIVING AT A HIGH RATE OF SPEED. IN ADDITION, THE REAR CV JOINT NEEDED TO BE REPLACED. UPDATED 10/07/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761662September 4, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760920September 2, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758674August 23, 2015
SUSPENSION, STEERING
THE CAR AND STEERING WHEEL STARTS TO SHAKE VIOLENTLY AT ANY SPEED WHEN ROAD BUMPS OR IRREGULARITIES ARE ENCOUNTERED. THIS ISSUE HAS RESULTED IN LOSS OF CONTROL AND MAY CAUSE INJURY OR DEATH. THIS HAS BEEN NAMED THE "DEATH WOBBLE" BY OTHER JEEP OWNERS. IT HAS HAPPENED TWICE AFTER DEALER HAS REPLACED THE STEERING DAMPER. I FEEL THE CAR WILL RETURN TO THIS STATE AFTER THE SECOND FIX AND I AM NOT SATISFIED WITH THE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726705June 22, 2015
SEATS
DRIVER SEAT ADJUSTMENT FEATURE IS FAILING. PRIMARY DRIVER REQUIRES SEAT TO BE SET AT HIGHEST POSSIBLE HEIGHT (VERTICAL) ELEVATION POSITION. DRIVER HAS HAD TO REPEATEDLY USE MANUAL ADJUSTMENT FEATURE TO RAISE SEAT TO REQUIRED HEIGHT MAJORITY OF THE TIME THAT THE VEHICLE IS DRIVEN. THE FREQUENCY THAT THE ADJUSTMENT MUST BE MADE BEFORE DRIVING IS INCREASING. ALTHOUGH THE SEAT HAS NOT YET DROPPED WHILE THE VEHICLE HAS BEEN IN MOTION, THE CONCERN IS THAT IT WILL START TO OCCUR IN THE FUTURE. WHEN THE SEAT DROPS, THE PRIMARY DRIVER HAS ISSUES WITH THE VISIBILITY AND REACHING THE BOTH THE BRAKE PEDAL AND THE ACCELERATOR PEDAL. (NOTE: WHEN THE DRIVER SEAT IS ADJUSTED TO A HIGHER POSITION, IT ALSO MOVES FORWARD...CLOSER TO THE STEERING COLUMN AND BRAKE/GAS PEDALS). IN ADDITION, WHEN THE SEAT DROPS TO ITS DEFAULT POSITION, THE PRIMARY DRIVER'S FACE IS ALSO PUT AT RISK IF THE AIRBAG IS DEPLOYED. THIS COULD RESULT IN A POTENTIALLY SERIOUS INJURY TO THE PRIMARY DRIVER IF THE AIRBAG DEPLOYED WITH THE SEAT IN THE DEFAULT POSITION. THE POTENTIAL FAILURE OF THE SEAT ADJUSTMENT FEATURE IN THIS VEHICLE APPEARS TO CONSTITUTE A MAJOR SAFETY HAZARD THAT MAY RESULT IN A SIGNIFICANT INJURY OR DEATH (IF FAILURE WERE TO OCCUR WHILE THE VEHICLE WAS BEING OPERATED BY THE PRIMARY DRIVER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726458June 21, 2015
VISIBILITY/WIPER
THUS FAR IN TWO YEARS OF SERVICE MY VEHICLE HAS HAD FOUR WINDSHIELDS REPLACED DUE TO CRACKS. CRACKS WERE FROM STONES THROWN FROM OTHER VEHICLES WHILE JEEP WAS BEING DRIVEN ON HIGHWAY. I HAVE DONE SOME RESEARCH AND THERE ARE MANY, MANY OTHER JEEP OWNERS HAVING THE SAME PROBLEMS. AN INSTALLER FROM SAFELIGHT AUTO GLASS TOLD ME THE WINDSHIELDS ARE BEING MADE MUCH LIGHTER TO HELP REDUCE THE WEIGHT OF THE VEHICLE. THERE ARE SO MANY WINDSHIELDS BREAKING THE LAST I HEARD THERE WERE 4000 OEM ON BACK ORDER. THE ONLY CHOICE IS TO GET A NON OEM INSTALLED TO GET THE VEHICLE BACK ON THE ROAD. NEVER IN OVER 50 YEARS OF DRIVING HAVE I HAD FOUR WINDSHIELDS BROKEN FROM STONES. PROBLEM IS COSTING INSURANCE COMPANIES AND INDIVIDUAL'S A LOT OF MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726331June 20, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
MY ABS BRAKES COME ON AT LOW SPEEDS USUALLY WHEN I'M JUST STARTING OUT DRIVING. THE ONLY WAY FOR ME TO CONTINUE DRIVING IS TO DISABLE THE SKID CONTROL. THE ABS LIGHTS WILL STAY ON AND THE ANTE SKID CONTROL LIGHT WILL STAY ON FOR A BRIEF AMOUNT OF TIME SOMETIMES IT WILL GO OFF AND SOMETIMES IT WILL JUST STAY ON. THE ONLY TIME THAT IT SEEMS TO NOT HAPPEN IS WHEN THE CAR IS ON A FLAT SURFACE AND I JUST STARTED OUT AND ALL TIRES ARE STRAIGHT. I TESTED A THEORY THAT I COULD PUT IT IN 4 WHEEL DRIVE AND START DRIVING AND THE ANTI-LOCK BRAKES WOULDN'T COME ON AND THAT WORK FOR THE LONGEST TIME. THE MINUTE I DESCRIBED IT TO A FRIEND OF MINE AND TESTED IT OUT IT FAILED ANTI-LOCK BRAKES CAME ON WHEN I WAS IN 4 WHEEL DRIVE AT LOW SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717485May 20, 2015
ELECTRICAL SYSTEM
MAY 20, 2015 CHRYSLER CUSTOMER ASSISTANCE P.O. BOX 21-8007 AUBURN HILLS, MI 48321-8007 ATTN: CUSTOMER COMPLAINTS RE: RECALL NOTICE #P61/NHTSA 14V-631 JEEP WRANGLER UNLIMITED VIN [XXX] CUSTOMER SERVICE GENTLEMEN: EVIDENTLY A SERVICE APPOINTMENT MEANS VERY LITTLE TO YOU. BACK IN DECEMBER LAST YEAR, YOU SENT ME TWO RECALL NOTICES CONCERNING THE HEATED MIRRORS ON JEEP WRANGLERS. AT THE TIME, I REMOVED THE FUSE FROM POSITION M35 TO DISABLE THIS FEATURE PER THE NOTICES, AND WAITED FOR THE LETTER ANNOUNCING THAT PARTS WERE AVAILABLE TO CORRECT THE CONDITION. THAT LETTER CAME SOMETIME IN MARCH AND I CALLED THE NUMBER TO SCHEDULE AN APPOINTMENT SOMETIME IN MID-APRIL AND WAS SCHEDULED FOR REPAIRS ON 5/20/15 AT 7:00AM. I SPECIFICALLY TOLD THE GIRL MAKING THE APPOINTMENT THAT I DID NOT HAVE A RIDE AND WOULD HAVE TO WAIT ON MY VEHICLE. SHE TOLD ME THAT WOULD NOT BE A PROBLEM IF I GOT THERE ON TIME AND THEY COULD MOVE IT THROUGH PRETTY QUICKLY. YESTERDAY (5/19/15) A RECORDED MESSAGE WAS LEFT ON MY VOICE MAIL REMINDING OF THE APPOINTMENT TODAY. SO FAR SO GOOD. THIS MORNING IS WHERE THE INCONVENIENCE OCCURRED. AFTER ARRIVING AT THE DEALER AT 7:00AM, I WAS INFORMED THAT THEY WERE RUNNING BEHIND AND STILL HAD 11 VEHICLES LEFT OVER FROM YESTERDAY. THEY SAID THEY COULD PROBABLY GET TO MINE LATE THIS AFTERNOON, OR POSSIBLY TOMORROW MORNING. SINCE THIS JEEP IS MY ONLY VEHICLE, THAT IS VIRTUALLY AN IMPOSSIBILITY FOR ME. I HAD ALREADY REARRANGED MY SCHEDULE TO BE THERE THIS MORNING. NOW I STILL HAVE THE SAME PROBLEM WITH NO RESOLUTION. NEEDLESS TO SAY, I VIEW THIS AS VERY POOR CUSTOMER SERVICE AT LEAST AT THE DEALER LEVEL AND I'M NOT HAPPY ABOUT IT. [XXX] CC: BENCHMARK CHRYSLER JEEP DODGE NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716447May 14, 2015
TRACTION CONTROL SYSTEM, ELECTRICAL SYSTEM:WIRING, ENGINE
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. WHILE DRIVING AT 40 MPH, THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER OR MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715098May 7, 2015
ENGINE
DRIVING DOWN THE ROAD ANOTHER DRIVER PULLED UP YELLING THAT MY CAR WAS ON FIRE. I PULLED OVER, SAW THE SMOKE AND THEN THE FLAMES FROM UNDER THE HOOD. FIRE AND RESCUE DETERMINED IT WAS AN ELECTRICAL FIRE. I HAD JUST HAD THE SAFETY RECALL TAKEN CARE OF FOR THE MIRRORS LAST MONTH AND MY STATE INSPECTION DONE 4 DAYS PRIOR. IT IS AT THE SHOP CURRENTLY UNDER "INVESTIGATION" BY THE DEALERSHIP TO DETERMINE THE CAUSE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10706660April 20, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711797April 20, 2015
TRACTION CONTROL SYSTEM, AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED EACH TIME THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT. THE CONTACT STATED THAT THE DEALER PROVIDED SEVERAL REPAIRS AND THE FAILURES RECURRED. ALSO, THE RIGHT FRONT ABS SENSOR WAS REPLACED. THE DEALER REPLACED THE STEERING PUMP TWICE, THE DYNAMIC SENSOR DUE TO THE TRACTION CONTROL SENSOR ILLUMINATING. IN ADDITION, THE CONTACT INDICATED THAT WHILE TRAVELING OVER 55 MPH, AN ABNORMAL NOISE EMITTED FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE SEALS AND AFTER THE REPAIR WATER LEAKED ON THE FRONT PASSENGERS SIDE. THE LEFT SIDE VALVES HAD TO BE REPLACED DUE TO A TICKING NOISE AND TWO MONTHS LATER THE RIGHT SIDE VALVE WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702814March 31, 2015
AIR BAGS
A FEW DAYS BEFORE THE LIGHT FOR AIRBAGS CAME ON THE CRUISE WOULD ONLY WORK PERIODICALLY THEN STOPPED. THEN WHILE GOING MAIL BOX TO MAILBOX. TURNING STEERING TO LEFT TO PULL AWAY FROM BOX THE AIRBAG LIGHT WOULD COME ON AND A WARNING SOUND. I CALLED DEALER THEY SAID IT SOUNDED LIKE A CLOCKSPRING ISSUE. BUT WHILE THEY LIGHT IS ON THEY SAID THE AIRBAGS WON'T DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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