Jeep Wagoneer Complaints (2022)

197 consumer complaints on file.

#11522418May 17, 2023
ELECTRICAL SYSTEM, SEATS
The display in the dashboard loses power leaving the driver unable to control navigation, climate, audio, Bluetooth and all other components controlled via the in dash display. Basically all of the car’s electrical functions are controlled via the display, so this is a problem. Also, the driver seat will completely recline itself and move all the way backwards after the vehicle is turned off. This causes the rear passenger to not have leg room when entering the vehicle. This electrical problem has happened at least 8 times in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521179May 9, 2023
SEATS
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at an undisclosed speed, the driver's side seat unexpectedly adjusted, causing the contact to be moved up near to the steering wheel. The contact stated that the failure reoccurred while his wife was driving. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the electronic seat module software needed to be updated. The vehicle was repaired; however, the failure reoccurred. The manufacturer was made aware of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521072May 8, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
On four (4) separate occasions between December 2022 and April 2023 this vehicle lost all power and the engine shut off while the vehicle was in motion and being driven. The vehicle was being operated under normal conditions. Three occasions were while traveling on the Interstate, and the other time was on a city street. During these incidents, all electronic displays would shut off, the engine would turn off, and power steering stopped working. The vehicle would need to be coasted to a complete stop before the engine could be restarted and driven again. This was a safety risk to occupants in the vehicle as the vehicle could not be controlled, and a risk to other motorists on the road as lights were no longer working and the vehicle could not be steered to avoid a collision. This vehicle has been to a dealer's service center and the cause has not been determined. This safety issue has not been fixed. The manufacturer is aware of these incidents and has not provided a solution, diagnosis, or repair. Two warning lights turned on immediately before the vehicle's power turned off: Electric Power Steering Fault Warning Light and Electronic Throttle Control Warning Light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519506April 28, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at various speeds on several occasions, the Lane Departure sensor failed to alert the contact that it was safe to merge. The contact stated that the sensor instead directed the vehicle to enter the next lane. As a result of the failure, the contact was concerned that the sensor error might cause a crash. The vehicle was taken to the dealer where it was diagnosed and determined that an unknown sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was notified of the failure and the contact was advised to take the vehicle to another dealer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to a different dealer. The failure mileage was approximately 17,287.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519242April 27, 2023
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
While driving, around 30 MPH the steering wheel locked up and all the driver safety items such as traction control, breaking lane assist, power steering simultaneously disengaged on the car. I almost hit another car also turning head on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518991April 25, 2023
SUSPENSION
We have had our 2022 Wagoneer for 5 months. I noticed that the right rear axle had the boot torn and there was grease all over the bottom of the car on the right rear side. We also felt vibrations coming from the right rear. We took the car in to get the axle replaced, however we are still feeling these vibrations. After looking through Internet forums based on consumer experiences of our vehicle, it is a common issue that is being ignored by the manufacturer. One consumer, had the unpleasant experience of having the axle come off the vehicle while driving and almost flipping. I have since taken the vehicle back to the dealership but they claim that they don’t feel any vibrations, which I know they are lying because the vibrations are very prominent. I wanted to know what we could possibly do about our situation, considering that there are thousands of vehicles experiencing the same symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517596April 18, 2023
VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM
None of the issues with this vehicle have ever been addressed by the manufacturer. We have had a STAR case opened and shut with no resolution. The infotainment system glitches, completely goes black, radio doesn't work and the back-up camera will fail on occasion. The blind spot warning is inconsistent and is therefore never relied on while driving. The heated seats have a Technical service bulletin for Jeep service departments. The heated seats shut off after 5 min. The rear brakes have locked up while applying pressure to stop almost causing an accident. Jeep client services and the dealer service department have done multiple updates both in shop and over the air without fixing any of the issues. They have refused to address even the safety concerns. Approximate incidents unknown as this is a daily issue with this vehicle. All service appointment dates can be provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513950March 27, 2023
AIR BAGS, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
My Air bag Failure light is on and continuously dings and tries to call emergency services over and over every few seconds while I am driving. This is a distraction to my driving and the only way to shut it off is to select the OK button on the infotainment screen. My active lane management has not worked since the dealership last updated my vehicle back on January 5th and Wagoneer is aware of this issue. This is a known issue from an update with Wagoneer. I have several electrical issues that have been reported to the dealer and Wagoneer including my emergency braking not working as well as my Active Cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513521March 23, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Driving normally and instantly, many alert lights came on. Brake booster failed and difficult to stop vehicle. Vehicle engine power decreased. Radio screen shuts down frequently which is less an issue of safety but reflects instability of entire electrical system which seems to cause errors in critical systems such as braking and other safety equipment. Concerns regarding critical malfunctions seem to be mounting in the Wagoneer and will likely result in injury at some point if not already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507542February 16, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
In October 2022 our Wagoneer was taken to the dealership due to the radio display turning off and on, the passenger screen not functioning properly or connecting through the HDMI. We were told the issue was resolved after replacing parts in the dash. About a month later the radio screen again turned off while driving. In February 2023, while driving the Wagoneer in the fast lane on the interstate, the power steering went out, the brakes would not work and the vehicle proceeded to shut down. The dash repeatedly displayed different instructions, "press brake and push button to start," "vehicle not in park," "shift P to start," "stop/start restart required," "shift to P then desired gear," and the red battery symbol appeared on the dash. After making it safely to the shoulder, the vehicle did restart. We were blessed not to have been involved in a collision, as we were initially surrounded by commercial vehicles. Luckily, it appears the commercial truck drivers noticed something was wrong and slowed their vehicles, allowing us to move from the fast lane to the right shoulder before our vehicle came to a complete stop. A short time later, we were able to start the vehicle. 30-45 minutes later while driving, the dash and radio screen turned off. After stopping in a parking lot and turning the vehicle off for a bit, we started the vehicle. When placing the vehicle in drive, it moved forward a few feet and the parking brake was somehow engaged on its own. Our vehicle was taken to a nearby dealership for inspection 2 days ago and we have not heard back from them. We did show the service department manager a video that was taken while the shut down was occurring that showed the instructions being displayed on the dash as well as the speedometer showing the vehicle coming to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507246February 14, 2023
ELECTRICAL SYSTEM, SEATS
The entire computer system stops working. Unable to turn down radio, control climate, turn off heated seats or steering wheel, unable to open turn or fold down seats. Passengers have been stuck in car and need to climb over seats to exit. Radio stuck on high is very distracting while driving. Seats stuck on high heat are also very distracting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506748February 11, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
On two occasions, the 2022 Jeep Wagoneer Series II completely shut down and locked up while driving at speed. The steering wheel locked, the brakes wouldn't work and the engine and all electrical components went offline. In both cases, the vehicle was uncontrollable as it grinded eventually to a stop. The first occasion put us in a ditch. The second occasion nearly hit a construction worker. Children were onboard both times. After the first incident, we were able to get the vehicle to start again after a couple of hours. With all warning lights on we drive it slowly back to the dealership. They were unable to reproduce the problem and said that it needed a lot of software updates which they performed. Four months later it happened again. This time it could not be started and it was towed to the dealership who also has not been able to get it to come online. Less concerning from a safety standpoint is that it occasionally won't wake up after being parked. Sometimes opening the hood and slamming it shut gets it to wake up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500823January 9, 2023
ELECTRICAL SYSTEM
Started with the cold weather in December. I got a notification that I need to service the Power Steering system. Lasted for two drives and then went away. Approximately two weeks later, while driving my family in town, the power steering light came on again. Came to a stop at a stop sign and the car put itself in Park. The car put itself in park three more times in a span of 5 minutes of driving. The Forward collision warning light came on and would not let me drive forward. While driving, the electronic parking break came on and I almost lost control of the vehicle and fishtailed. Once I got to my driveway, the car struggled to make it up the driveway and once I put the car in park, it died. I had to jump the car to get it to the street. Once at the bottom of my driveway, the car struggled in reverse on a flat service. Service department has had the vehicle for a week and the last update that i have gotten was that the engineering department has to order a battery for my vehicle and that they are unsure what the problem is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500312January 5, 2023
SUSPENSION
The contact owns a 2022 Jeep Wagoneer. The contact stated while reversing out of the driveway, there was a loud booming sound coming from the rear of the vehicle. Upon inspection, it was discovered that the rear driver’s side rim and tire had exploded, leaving shards of metal and rubber on the ground. The contact also discovered that a single suspension arm was unsecured and missing a bolt and the nut. The cause of the failure was not yet determined. The vehicle was towed to the local dealer. The manufacturer was not yet notified of the failure. The failure mileage was 9,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485547September 20, 2022
SERVICE BRAKES, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS lock up and collision avoidance system (blindspot sensor) failures - The vehicle has been serviced unsuccessfully 5 times now for shaking and vibration on the highway, software failures and blind spot collision avoidance sensor failures. Twice since I picked it up at the dealership on Saturday 9/17 (5th visit), the ABS has noted a system failure on the dash. It also shut down the collision avoidance system several times after noting a blindspot sensor failure. However, today after it noted the ABS failure, the brakes locked up the rear tires while braking. I reached out to Wagoneer on Saturday, and again twice today by phone and once by email to the rep at FCA and have not gotten a return call or email.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485185September 19, 2022
ELECTRICAL SYSTEM
From the 1st day the rear air system never worked. I thought I was not doing something correctly. Took car back to dealership only to be told the motor blowout because the wiring shortened out. So now they dealership has the car and can’t tell me when I will receive my car back. $84000 car that has electrical issues from day one seems like a Lemon and I should be able to get my money back along with my trade in , 2020 Jeep Wrangler. I have owed 4 previous Jeep and never had any issues. This is very concerning that a car I purchased on 8/20/22 has an electrical issues that short out the claimant control unit .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484870September 16, 2022
SUSPENSION
The initial unresolved issue is a slight tremor at speeds above 70mph. I was told that because of the speed limit that this occurs, it is above the limit of area the dealership. The are not able to road test for the issue. New issue is my Wagoneer is slipping into four wheel drive. I received a software update and now there’s a churning underneath my truck and it has become more of a strained ride As if it’s lagging but no longer slipping into 4 wheel drive. May have been damaged during the slippage and the commute to my residence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484797September 16, 2022
ENGINE, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
As I was pulling up to a red light, the vehicle threw itself into park and completely stopped and would not move. I was unable to put gear into drive. Thankfully, I was not going at full speed. After a couple minutes, I was able to put my foot on brake to restart the car. At this point, the engine and battery light were on as well. My fear is what would have happened had the brake auto-engaged at full speed or the highway? There were no issues with this prior to this happening. It has been taken to dealership for repair and has been escalated with a STAR case to get additonal engineer input. Given the dangerous nature of what occured, I wanted to report now even though I'm not sure what the resolution will be to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482409September 1, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
Major issues with the collision avoidance system - blind spot sensors continue to fail and shut off sporadically, or sensors in the mirror light up making you think you are about to hit someone when no one is near your vehicle. Has also shut down collision avoidance system and dinged multiple errant warnings for 3-5 minutes so badly we had to pull over and restart the vehicle. Additionally, the vehicle shakes in the steering wheel and passenger front seat intermittently between approximately 65-77 mph. They told us it was bad Nexen tires so we paid ~$1k to replace them and they replaced a defective rim. Vehicle is still having the same issues. This started at just over 2k miles. Vehicle was purchased in May 2022. Vehicle has been in the shop 4 times now and over 30 days to attempt repairs on the same issues. I do not feel safe driving my family in this vehicle. The Series III Wagoneer loaner that dealership just provided (with under 3k miles) is also having the same shaking / vibration issue and failure of the navigation system, but the shaking and vibration in the loaner is worse than in ours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480078August 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, ELECTRICAL SYSTEM
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST.*DJR ******* DELETE VOQ *******
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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