Jeep Wagoneer Complaints (2022)

197 consumer complaints on file.

#11624647November 12, 2024
ELECTRICAL SYSTEM
Previously filed complaint #11586511, which was fixed after a 3 week wait on how to fix the problem. 11/4/2024 the problem has recurred. I think they did a factory reset the last time, because I had to reprogram all my settings and there were no parts shown being replaced on the repair sheet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622597October 29, 2024
ENGINE, ELECTRICAL SYSTEM
This is the second time this issue has happened. 1st time it happened about 1 year ago and jeep replaced some parts in relation to the ECM and etorque system. The issue happened today once again. Our jeep wagoner will just stall out our sputter in a manor to almost stall. Today it happened in the middle of an intersection while the wife was driving our 2 children home. Will have to take it in again, although it is now out of warranty by 4,000 miles. I am curious to hear what they have to say. Components have been replaced in the past regarding this issue by local Jeep dealer. The battery light came on and the check engine light came on. After a stop and restart only the check engine light is lit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620719October 18, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle was in motion the battery indicator and service engine light displayed. Additional warnings for other components (e.g. lane assist, brakes, battery power saver etc.) displayed, stopped at an intersection, applied acceleration and vehicle shut off, put itself into park, became disabled and would not restart. No power to restart or to power road hazard flashers. Complete shutdown of vehicle. Vehicle neutral override was finally discovered to get it moved to a safe location off the roadway and prior to having it towed to dealership for further investigation into cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620329October 17, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle has now put itself into park and applied the parking brake while moving 3 times and requiring restart to move. Dealer and manufacturer unconcerned because they cannot duplicate. But it’s had numerous other issues too
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619617October 14, 2024
UNKNOWN OR OTHER, POWER TRAIN, ENGINE
Incident: Was pulling up to a gated entrance waiting on Gate to open, then as I pressed the gas to go, the engine shut off and lights appeared on dash in yellow- the Auto Shut off with an Exclamation point, Check engine light, traction control light, and the throttle control light was in red. The car was then cranked back up and pulled into parking space but did not move as it should it was slow. Turned car off again and this time it was very slow to crank. Once it was cranked, the car had a noticeable shake to the vehicle. Prior to incident, no issues or lights were on the dash. Car was tested by local mechanic and had the following codes appear on diagnostic test: P1414 Cylinder 4 Reactivation Control Performance, P032F Combustion Engine Producing Insufficient Torque; P2172 High Airflow/Vacuum Leak Detected This happened one previous time pulling away from a stop light several months ago (again at a slow speed-car shut off and auto shut off light appeared). Did not report or document as I was able to get car cranked back up immediately and continue driving with no issues at that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617514October 1, 2024
SERVICE BRAKES
On [XXX] I was backing up trying to hook up a Uhaul trailer when suddenly my car completely lost its brakes and crashed into the trailer. The brake pedal became completely loose. Luckily for me this happened on my home driveway, because the next day I would be making a 1000 mile trip (Pennsylvania to Panama City Beach) pulling the trailer and if this had happened somewhere along the way, I probably wouldn't be alive right now or someone else could have died. My car had to be dragged onto the tow truck, because after my car crashed behind the trailer, the car got stuck and nothing else worked. Since then, my car has been parked at Hillview Motors (Greensburg/PA), awaiting a solution from Stelantis/Jeep. Today (XXX), Stelantis sent an investigator (third party contract) to inspect my car and they will image the Event Data Record using the Bosch Crash Data Retrieval. Since this is an event that I consider very serious, I am writing this report so that NHTSA can take some action so that this problem does not happen to anyone again. After it is fixed, I intend to sell my car because I no longer trust it and I will not be able to drive it with my family inside it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11617120September 29, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
Vehicle lost brakes for the second time while driving and also lost power steering. Vehicle was serviced at dealership after first incident and was supposedly fixed by replacing the battery. It was obviously not fixed since it happened again 12 days later. Both times the vehicle randomly, and with no warning, lost braking ability and power steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614978September 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I was driving 35mph and my breaks and steering were not working. The car started to rattle and in order to stop the car I had to start pumping on the breaks as hard as I could and have it slow down but I had no steering control. I was luckily close to my house without turns so pulled over to my driveway by pumping the breaks and screaming for a neighbor to help me not hit other cars on the road. the week prior I had brought my car in for a recall for the electric side board that comes down when the doors are open to step into the car. It was a recall then they said I already had that looked at when I brought it in last year for recalls and so this time I would have to pay 1400 for the motor and I was told by the mechanic the electric issues would continue to arise now and to get rid of this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614730September 15, 2024
SUSPENSION, STEERING, UNKNOWN OR OTHER
There is a major design issue with the front end of this truck. There is a problem with the front end that causes major outside tire wear. I had put about 7000 miles on the truck since I had it. The truck came with brand new tires and I had the steel belt showing and only noticed this when I washed the truck my self. I brought it to the dealership to get it looked at but they said they can’t find any reason for this. If you look at a lot of on-line forums you can see this is a major problem I’m not sure if it is the auto adjusting air ride suspension or just an issue with the front drive axel. The tires would have blown out when driving with my family if I didn’t notice this when I did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614709September 15, 2024
STEERING, SUSPENSION, WHEELS
Severe outside tire wear on front tires and vibration at interstate speeds. Multiple cases on the forums which no one can get resolved. Unacceptable. Results in bald tires in as little as 10000 miles. See picture and links to forums. Stellantis should really recall or TSB this issue, especially on a high end vehicle. We need consumer protection from the government on these lemons. Three posts below, but there are many more threads if you look on the forum. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614638September 14, 2024
SERVICE BRAKES
While driving my vehicle down a highway today several warning lights suddenly came on including ABS, traction control, air suspension. I attempted to slow down to exit the highway and the brakes didn’t work. The brake pedal was just sinking to the floor and doing absolutely nothing to slow the vehicle down. I started approaching a light with cars stopped but luckily the turn lane was open and I was able to get off the highway and coast into a parking lot. I had to throw the car in park to get it to stop. I had the vehicle towed to the dealership I had just gotten it back from the day prior after having transmission work done. This car is a death trap, extremely dangerous, and needs to be investigated. I had been driving the car most of the day without issue. There was no warning just a sudden loss of braking ability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614093September 11, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Concerns: Electrical is slow to respond the screen. The turn knob is a HUGE safety concern. The turn know sometime doesn’t not click or stay in park. The vehicle will lunge. The knob is easy hot accidentally hit and move out of the gear causing the auto brake to jerk the car to a stop. The getting the brake release to get car back in gear is slow to unlock. Sometimes I have to turn the car completely off. Turn it back on then do the break release and start all over. The auto break has actually stopped in the middle of the road for no reason and I’m lucky. I just didn’t get hit from behind and I had nothing to do with the turn knob. The auto stop is very sensitive. I turn it off almost 100% of the time like when you’re at a stop sign because when it comes back on, it’ll jerk the car. I’m just very disappointed in the Wagoneer as a customer. I’ll look forward to the day that I can replace this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612966September 6, 2024
SERVICE BRAKES, POWER TRAIN, ELECTRICAL SYSTEM
This has happened on my vehicle twice, the first time I was stopping at a stop sign and the car gave a message about putting car in park and restarting, it put itself into park before I saw the message and so when I went to accelerate it just revved the engine. I had to push the on/off button to restart vehicle and it went. Same thing happened again about a month later (last week) this time I was pulling into our school’s drive to drop off kids but before I got to the drop off area it dinged, giving a message to put car in park and restart since I was getting ready to stop I was going to wait but almost as soon as I looked back up from reading the screen it slammed into park and same thing I had to push my on/off button to restart and go again. I was actually moving this time so we came to an abrupt stop with my children in the car. The service department said they couldn’t replicate and to come get the vehicle, I feel this is a huge safety concern for our family. What if it does this at highway speeds, I think someone will be greatly injured from this. We have a ticket open with Jeep but so far nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612695September 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
While driving the vehicle's braking system completely failed. During the failure multiple warning lamps came on to include ABS, Brake, and engine. The messaging system indicated brake service needed. The failure caused the entire braking system to "shut down" and a complete loss of braking ability. The brake system consistently went from no brakes to complete brake lock up. A later diagnostic via the OBD system indicated a communication failure between ECU/computer systems. No other symptoms were present prior to the failure. The vehicle is currently being inspected by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612540September 4, 2024
BACK OVER PREVENTION, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2022 Jeep Wagoneer. The contact stated while driving at various speeds, the camera and navigation screen went blank. The message “Uconnect need service take to authorize dealer” was displayed. The contact stated that the GPS continued to reboot. The fan underneath the seat was making an abnormal noise. The vehicle was taken to the local dealer, where it was determined that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Hollywood Chrysler Jeep (2100 N State Rd. 7, Hollywood, FL 33021); where it was diagnosed and determined that the infotainment screen needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted and served with lemon law documents, but no assistance was provided. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611678August 29, 2024
SEAT BELTS
3rd row seat belt is fraying/cut. Appears to be from the mechanism in the roof of the car. Jeep is refusing to replace it. And trying to charge 1500 dollars for the repair. It is a major safety concern as if someone was in that seat and were involved in a car accident the seatbelt would not work properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610683August 25, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I was driving and the vehicle shut down and shifted into idle mode while in driving mode. Smelled something burning. Turned car off and back on quickly (as was on the road) and the smell was gone but the check engine light was on. I took to dealership next morning and it has been three weeks now that it has been at the shop. They are saying it’s an issue with the hybrid part of the battery/engine that has gone bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610216August 22, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
Driving on freeway and needed to come to urgent stop. The vehicle did come to a stop and no collision occurred. However, after stopping, the vehicle then would not move. The car was on and was unable to be turned off. Multiple error messages appeared and the gears were flashing. At risk due to being at a full stop on the freeway with traffic still moving at posted speeds, and unable to move vehicle. Police and courtesy vehicle arrived a short time later to prevent a rear end collision and stayed until a tow truck arrived and could tow vehicle to local dealership. Vehicle is at the dealership and has not yet been inspected to understand the issue. There were no previous lamps, messages, or other symptoms prior to the problem to indicate there may be an issue with the vehicle. A year ago, the vehicle had another issue where it engaged the parking brake on it's own. Was not in danger during this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609094August 17, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
the truck is shutting off on it own while driving it has happen about 5 times already dealership cannot keep the issue and keep returning the vehicle to me. I feel unsafe for me and my family to be driving this vehicle. And Jeep services is no help. I have a case manager who keeps selling me. There's nothing they can do.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11606224August 2, 2024
UNKNOWN OR OTHER
The vehicle shut down while driving around 25 to 30 mph. Instrument cluster and radio screen turned off. Loss of power steering and brakes. I didn't notice possible other items that may have also shutdown at the time as I was concentrating on keeping the car in lane to a safe stop. Called dealer to discuss issue, brought in for check out they said possible software issue so they reloaded it and said vehicle was now okay. Don't recall any warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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