Jeep Wagoneer Complaints (2023)

100 consumer complaints on file.

#11697386November 4, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Display has constant screen glitching
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695604October 25, 2025
ELECTRICAL SYSTEM
When starting the vehicle, the instrument panel cluster freezes on the start screen, eliminating the ability to see fuel level, speed, engine temperature. This has been reported to the dealership and examined by them. Although this was reported months ago, there has been no communication from the dealership. The dealer indicated that I am not alone in having this issue. Thankfully, it has always reset to date, but it is not safe to drive when in this configuration. There are no warnings before it happens. There is no pattern as to when it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694189October 17, 2025
VISIBILITY/WIPER
My sun visor falls down while I’m driving. It’s happened multiple times which can cause me to wreck or not see the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693778October 16, 2025
WHEELS, UNKNOWN OR OTHER
The car vibrates when it drives over 65-70 mph. Passengers feel car sick. Many Wagoneer drivers experience the same problem, but there is no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692550October 10, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Since purchasing the vehicle, I have experienced a serious and recurring safety issue: when towing, the trailer lights work for approximately five minutes before a portion of them blackout. This failure renders towing both unsafe and illegal, as it compromises visibility and compliance with traffic laws. To date, my vehicle has been into the dealership three separate times for the same issue: 1.First Visit: I was told the problem was with my trailers. I paid to have both inspected, and both were confirmed to be in proper working order. 2.Second Visit: I was informed that a software issue had been identified and corrected through an update. The issue persisted immediately afterward. 3.Third Visit: I was recently told that Jeep is now aware of this as a known vehicle software defect and that there is currently no resolution available. This situation is unacceptable. I purchased this vehicle with the expectation that it would safely perform its advertised towing functions. Instead, I am left with a vehicle that cannot legally or safely tow — the very purpose for which it was purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692452October 9, 2025
ENGINE
The thermostat failed prematurely. Car is less than 2 years old and 37,679 miles. About 37,600 at the time of incident. The engine overheated and the car states to pull over immediately. The manual states roughly that permanent engine damage can result so the driver is forced to pull over regardless of condition. I was on a highway with very narrow shoulders with family, two parents and five children. A tsb exists but a recall should be mandated. https://static.nhtsa.gov/odi/tsbs/2025/MC-11016248-0001.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691655October 6, 2025
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Speedometer & gauges will randomly blackout and not work and it causes the engine to do funny things while driving. Battery drains from the issues (stranded twice even after new batteries installed). Rear view camera sometimes glitches as well and freezes up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690248September 29, 2025
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Truck has multiple electrical issues like the auto emergency braking, braking on its own had to turn feature off and now the power steering system, the steering wheel got stiff and truck turn off multiple times. Power steering light comes on then goes away after sitting off for a while
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689120September 23, 2025
POWER TRAIN, UNKNOWN OR OTHER
Vehicle on 4 occasions resulting in 2 transmission replacements, has a Transmission Control Module malfunction resulting in the vehicle unable to shift out of 1st gear. NOTE THIS HAPPENS WHILE DRIVING. This is a HUGE safety issue that the manufacturer is refusing to acknowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688869September 22, 2025
SERVICE BRAKES, ENGINE, POWER TRAIN
Service brakes because the brakes engaged on their own while reversing, with no obstruction present. Power Train because the transmission downshifting unexpectedly in traffic, forcing us to pull over on the highway and restart the engine. Electrical because the rear camera blackouts while reversing fall under "back over prevention" and sometimes also electrical system. Engine because the oil pump solenoid failure with a complete oil pump replacement occurred. It's also an engine lubrication system failure which can cause catastrophic engine damage and loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685713September 8, 2025
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Vehicle speedometer has randomly blacked out on numerous occasions not allowing me to see any of my gauges. While driving on the interstate and merging the vehicle has stalled and RPMS stay stagnant yet you can hear the engine revving & then it acts like it will catch up. While driving up hill the vehicle began to stall almost like it was towing something when it was not. Back up camera has failed to turn on (resolved its self after I restarted the car). When I take it into the dealer error codes never seem to pop for these issues even though it tells me to see dealer, and read manual for proper oil and fuel usage. It’s like it has a mind of its own and it worries me to continue driving my three children around when electrical issues randomly happen every month or so & it needs constant updating. Both batteries have been replaced due to these issues draining the life out of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684756September 3, 2025
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, SERVICE BRAKES
The contact owns a 2023 Jeep Wagoneer. The contact stated that several unknown lights on the instrument cluster were illuminated and flashing. Additionally, the headlights were flashing, and the camera screen was blank. The contact stated that while depressing the brake pedal, additional force was needed to stop the vehicle. There was an abnormal horn sound detected. The contact stated that the engine overheated and the vehicle stalled. The vehicle was jump-started. The contact was locked out on several occasions. The contact stated that the third-row seat had folded her child up while parental controls were enabled. The vehicle was taken to the local dealer, where the battery was replaced, but the failure recurred. The vehicle was taken to another local dealer, Charbonneau Car Center (346 1st Street West Dickinson, ND 58601); who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682941August 25, 2025
WHEELS
2023 Jeep Wagoneer Series III 4x4 ~34,582 miles. Service dates: Aug 18–20, 2025. Work included a 4-wheel rotation on Aug 19. Vehicle is equipped with aftermarket Fuel Off Road D679 REBEL wheels that use spacers, sold with the pre-owned vehicle by a licensed dealer. What failed: After the rotation, the front-right wheel fasteners lost clamp load on drive from dealership. On inspection, four of six lug nuts were very loose/near removal and the wheel could be moved laterally by hand. Suspected contributors: (1) misalignment of polyurethane spacer during re-installation, leading technician to believe wheel fasteners were “torqued-to-spec,” and (2) interaction between spacer/wheel seating surfaces and the hub during movement. All components are available for inspection upon request. Video of the condition and photographs of the spacer are available; the dealer reports relevant in-shop CCTV exists. Safety risk: Loss of clamp load during vehicle operation created sufficient lateral wheel movement to be felt as wobble/thumping of steering wheel, with risk of wheel separation/loss of control. Reproduction/confirmation: The dealer confirmed the issue, and reported findings to customer. According to the Service Manager, the post-incident follow-up inspection (Aug 20) found the front-right spacer had shifted off-center during the tire rotation service, allowing the wheel to reach false-secure position and the fasteners to reach a proper torque without properly seating. This led to clamp-load loss as the spacer re-seated in subsequent vehicle operation, particularly as speeds increased. Inspections performed: The dealer inspected the vehicle on Aug 20 after towing back to the Jeep dealership. Customer has notified manufacturer of this incident and is awaiting response. Warnings/symptoms: No vehicle warnings. Around 1 mile into the drive from dealership, a slight wobble and then a repeating thump developed, that worsened by arrival at destination, prompting inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682379August 22, 2025
ENGINE, POWER TRAIN
While driving the vehicle the oil engine light came on as well as a front collision warning lamp. The car then would not go into a higher gear. The air condition shut off and the car started making an electric type of noise and started slowing down and eventually stopped leaving myself and my two children stranded. This put both myself and my two children at risk. We had to get transportation home and get the car towed to the dealership and they confirmed that it is a malfunction of the thermostat which they relayed is a KNOWN ISSUE with this model of car and its engine. There has been a recall with Jeep, but only with a portion of its vehicles and my VIN was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680259August 12, 2025
ENGINE, UNKNOWN OR OTHER
The thermostat failed, causing the vehicle to overheat and die on a US highway with multiple passengers inside. The vehicle subsequently needed to be towed to the dealer for service. This is a known issue but Jeep has not issued a recall. There is a customer satisfaction campaign (CSN 26B) in regard to thermostat failure, but this VIN has not been included, despite having the same engine/year known to have a defective thermostat. The overheating was a safety issue that came on suddenly and stranded the driver and passengers away from home. The warning light for engine temperature came on within a minute of the engine shutting down leaving little time to park safely along the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679454August 8, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I am writing to formally request your assistance regarding my 2023 Jeep Wagoneer— [XXX] — which has experienced extensive and repeated mechanical failures that have placed my safety—and the safety of my young children—in serious jeopardy. This was purchased new. In December, I went through arbitration regarding these issues. Unfortunately, I was unsuccessful, largely because I did not have legal representation and was unable to adequately represent myself. Since that time, the problems have continued, and the vehicle remains dangerous and unreliable. I am fearful this vehicle is going to end up costing our family our lives. One of the most recent alarming incidents resulted in me sustaining a black eye due to unexpected, random braking— this was in late July. In addition, there have been ongoing and unresolved issues with the four-wheel-drive system, despite nine separate repair attempts. The rear differential has been replaced four times, and the front transfer case has also been replaced—yet the problems persist. To date, my vehicle has undergone over 40 documented repair attempts and has spent more than 250 days in the dealership for repairs. Despite these efforts, it is clear that the vehicle cannot be properly repaired and continues to pose a serious risk. Given the severity, frequency, and duration of these failures, I believe this case warrants urgent attention under Arkansas consumer protection and lemon law statutes. I respectfully request that your office review my case and take any appropriate actions to ensure my family’s safety and my rights as a consumer. I can provide full service records, repair invoices, and documentation from the arbitration process upon request. Thank you for your time and attention to this matter. I look forward to your prompt response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678931August 6, 2025
ENGINE
Vehicle runs hot due to faulty thermostat. This is a very common and known issue but jeep refuses to replace it unless it runs hot and dies. Hundereds or thousands of the 3.0L wagoneer have had this issue. It is potentially dangerous as it can leave you stranded in the roadway in traffic. I attempted to get mine replaced proactively due to it being a well known problem and opened 2 custom complaint cases with jeep. Both times I was told it must fail, run hot and leave me stranded to get it repaired under warranty. Well, just as I assumed it would, it did and left me stranded in the middle of the roadway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678479August 5, 2025
VEHICLE SPEED CONTROL
The vehicle accelerated without the pedal being depressed from a fully stopped position. The vehicle struck a tree and was severely damaged and a total loss. The data from the black box could not be retrieved by the local Jeep dealer. Insurance and law enforcement officials did not want to pursue investigation. Vehicle was released to insurance company for salvage so total loss claim could be processed and paid.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11667789June 18, 2025
ENGINE
Vehicle suddenly lost power and overheated while driving. Had to get towed to the dealership. Dealer advised that the thermostat had failed, which seems to be a common occurrence with these vehicles. Thermostat was replaced but continued to overheat, leading the dealer to suspect the engine was warped and in need of replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666783June 13, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving my 2023 Jeep Wagoneer on 12 Jun 2025 I stopped at an intersection preparing to make a right turn. When I took my foot off the brake and prepared to accelerate, the vehicle abruptly turned off and lost all power and control. The instrument cluster said to shift to park in order to restart. I was able to restart the vehicle and drove it immediately to the Jeep dealership service. The dealership immediately scanned it, but was unable to diagnose the issue. We drove the vehicle back to our home and are now afraid to drive it due to concern over the vehicle shutting down while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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