Jeep Renegade Complaints (2020)

64 consumer complaints on file.

#11621883October 25, 2024
AIR BAGS, SEAT BELTS
The contact owned a 2020 Jeep Renegade. The contact stated that while the vehicle was stopped on the expressway for roadway construction, another vehicle rear-ended the rear driver's side. The contact's head and face struck the steering wheel, causing a nosebleed. The vehicle spun and collided with two to three other occupied vehicles; however, the contact did not know if anyone was injured. The air bags did not deploy, and the seat belts failed to restrain the contact and her two minor children, seated in the rear passenger's and driver's side seats. The contact's child, who was sitting in the rear passenger's seat, was thrown into the trunk upon impact. The doors failed to unlock until the fire department arrived. The firefighters opened the door to evacuate the contact and her children. The contact and her children were transported to the hospital by ambulance, where police informed her that the vehicle that rear-ended her was driving at 90-95 MPH. The contact was unaware that police and fire department reports had been filed. The contact had body aches, and bruises on her stomach, legs, and back, and her left pinky was fractured. One of the contact's sons suffered from back and leg pain, while the other had headaches. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The contact later received an email from the dealer stating that the vehicle was included in NHTSA Campaign Number: 24V510000 (Air Bags, Seat Belts). The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11618815October 9, 2024
ENGINE
While driving, my radiator cooling fan malfunctioned and a piece broke off. The fan now does not work properly to cool my radiator and the car shakes when I turn on the ac or when I’m at idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618664October 8, 2024
UNKNOWN OR OTHER
The Uconnect screen is glitching in and out and only 2/3 of the screen is appearing. Going into the dealer tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618617October 8, 2024
AIR BAGS, WHEELS, SEAT BELTS
The driver side seat belt failed immediately after first impact to concrete barrier on front driver side the vehicle was then forced back across the highway where it hit the concrete barrier on the right side of the vehicle and was then forced back across the highway where the vehicle came to a stop but only after the vehicle hit the first concrete barrier for a second time there was only one wheel/tire left on the jeep the other 3 were broke completely off of the jeep as well as both axles being broke and finally this vehicle comes with a total of seven airbags and after all this not even one of them deployed and as a result my wife was seriously injured there was a police report which reflects my wife was declared not at fault.The vehicle was then towed to crash champions in Nampa Idaho where they figured that there was over $18,000 in damages our insurance company declared it a total loss so when it came time to pay the claim our insurance company was valuing the vehicle way less than it was actually worth and then they said we did not have medical on the policy then they called up Chrysler finance and tried to get them to accept a payout without my knowledge well that didn't work for them then they told Chrysler that I wanted to retain the vehicle which was a lie all I wanted was for someone to come by and inspect the vehicle then they could've done whatever they wanted to with it I've called the numbers in my owners manual opened up a complaint followed up with them for over a year and they never got back to me also I've been back to the dealership 5 times now and finally met the new manager and informed him of the situation and it's very hurtful inside to know that you've been ignored well here we are a little over 18 months now since the crash and the jeep is still sitting in my driveway what else can I say,oh yeah I'M PISSED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11617250September 30, 2024
UNKNOWN OR OTHER
The U connect system screen does not work , goes in and out and is scrambled . I am unable to use back up camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611106August 27, 2024
ENGINE
Vehicle constantly overheats and the cooling fans go out. I work for a company that has 30 Jeep Renegades ranging from year 2020 to 2023. They all have this issue. Leaking coolant, AC going out, cooling fan needing replacement, not starting, stalling, overheating, etc. I can give all VIN numbers if necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605287July 29, 2024
ELECTRICAL SYSTEM
My touchscreen has begun to have an issue wherein the center of the screen displays as discolored, sometimes has lines running through the display, and sometimes glitches in such a way that items on the screen are in different spots than usual. The warped view of the screen is a nuisance; however, what is even more of a safety issue is that it affects the reliability of the backup camera. While of course I must still turn my head to physically look behind me while backing up, the fact that the backup camera cannot be safely used is a major defect. My car is 4 years old, has never been in any accidents or collisions, and there is no reason that the display should be malfunctioning already. I have not had this issue with the display inspected whatsoever. There were no warnings of this defect, it simply appeared one day out of nowhere about 4 weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601115July 11, 2024
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Go to step on gas to accelerate my jeep it will limp backwards on speed then all of a sudden take off like a rocket, jerking everybody in the car like g force, jerking head & necks, also driving down the road car has several times shut completely off, having me to pull vehicle over to side of road, & restarting the car.I I’ve had radio system shut completely off by itself for no reason. I have had the vehicle in to shop several times, they put on computer system, to recheck and redo computer, they call me to pick it up next day & still jerking like g- force hesitating & taking off like a rocket, took it back three times they said they put power steering fluid in it, well guess what not fixed. I have less than 30k miles on vehicle, & this has been going on since under 11k miles. Now when you stop and put vehicle in park the vehicle jumps forward & backwards, like you slammed your brakes on, several times my car has almost hit my garage door or in a parking garage the wall, or a parked car, the steering is very loose, & touchy, also noise like clunking in the wheel well, my friend said sounds like the springs. the tie rods & wheel bearings have been checked and are fine, now I’m scared the springs may break & drop the car around the wheels. I don’t drive far my town, is 5 minutes away so like 20 miles when I go out, I’m retired so car is just driven to the store or family’s. Sometimes I’m scared to drive it. My fiancé that just passed away sept 2023, said the jerking g/force is something to do with the drive train, transmission. the car shutting off is a dangerous thing to happen when your driving down the highway. I feel this 2020 jeep has a lot of dangerous complications. I’m not sure if someone has gotten seriously hurt yet, but from what I’ve heard a couple of my friends had same problems & traded in & reading people complaints have same problem, power train should be recalled. this car is a big headache, that I can’t afford. I feel you need to replace my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586295May 1, 2024
FUEL/PROPULSION SYSTEM
Vehicle had strong smell of fuel after short trip. Investigated, found fuel on harness behind engine. Took vehicle to dealership. Dealer found "diagnose hole in fuel supply tube. Damage caused from contacting and rubbing on engine wire harness. Fuel line bundle will need tom be replaced. VEHICLE NOT SAFE TO DRIVE!." There were no warning lamps, messages, or any other signs of a problem except for the smell of fuel. I do have the fuel bundle that was replaced showing the damage, a pinhole. Pictures attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576146March 8, 2024
ELECTRICAL SYSTEM
Opened the sunroof and it won’t close. Keeps getting jammed and is stuck. Went to two jeep dealers and they said the entire roof needs replaced. No debris was in the way. Not off track. Replacing the whole dang roof. Must be electrical or mechanically broken. Want to warn others and investigate if it’s a common issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556211November 21, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle randomly stalls out, engine shuts off, while driving. Check engine, service fuel cut-off, parking brake, air bag, ABS, coolant temperature high, service ESC system lights and messages. All of these warnings and messages occurred during the stall out, never before. It's currently in the shop for the third time to figure out the problem and to get it fixed. The vehicle has only been inspected by the dealership/shop currently working on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541325August 29, 2023
UNKNOWN OR OTHER
UNKNOWN- When phone is connected to car and navigation is used the screen in car freezes, lags and turns the radio off and on. It happens too many times to keep count as I drive for a living. I took my jeep into the dealership to address the problem and get it fixed. The dealership told me they are aware of the problem. They had already tried to fix the problem on several jeeps, and they were brought back with the same complaint. They weren't going to waste their time or money trying to fix the problem on any of the jeeps until they knew exactly what the problem was and how to fix it. I was told they couldn't do anything for me. That when the problem is occurring, I should get a video of it happening and bring it to them so they can try to figure out what the problem is. The problem is I'm driving when the problem occurs, so I can't safely record it happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538154August 12, 2023
SEAT BELTS
The driver side seat belt doesn’t lock in place when trying to put it on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533966July 24, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
As of May 5, 2023 vehicle begin to jump when pushing on the gas as though there was bad fuel or a misfire. Reported to the dealership as soon as I had an appointment on May 15 due to no errors on the computer they were not able to diagnose Without a code Was advised to continue driving car as there was nothing happening on their end. On July 20, 2023 the vehicle turned off while driving and stepping on the gas the vehicle then turned on with lights. I had never seen before and then pulled over to check on overheating which there was none turned off the car, and turned back on, proceeded to a auto parts store where they had an OBD two reader for codes P2122 & U1400 were reported multiple times at a severity level three. Vehicle is currently at the dealership where the mechanic reset the codes and doesn’t know how to get them back. Vehicle continues to jump when pushing on gas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530419July 5, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
While driving my 2020 Jeep Renegade it will just shut itself down with no warning. I was on the freeway going 60 mph when the car just shut off causing me to have to pull over on the side of the freeway (which is illegal) and then having to restart the car - this happened 6 times in a matter of 24 hours causing me to have to bring my Jeep to the dealership. I was told that there are more electrical issues that will nee dot be addressed but that the main reason for the shut off weas due to not enough oil in the car even though I just had an oil change and was not due for some time. Why would the car just shut off with no warnings? At least a low oil level light would be better than just shutting down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524387May 30, 2023
UNKNOWN OR OTHER
Three times this month while driving my jeep the car stalls and a bunch of warning lights comes on. It’s always in the middle of traffic and can be a hazard while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522348May 16, 2023
FUEL/PROPULSION SYSTEM
The engine stalled and shut off with no warning lights or anything. The whole car shut off while I was driving. This has done it to me 2 times. First incident I was in the middle of an intersection and it died on me. I had to put the car in neutral and coast to safety. Got it to start back and drive to the dealership and they couldn’t figure out what happened. 2nd time I was merging on a highway from an on ramp and it just shut off with no warning. I had it towed to the dealer. I had oil and I had gas both according to the computer and dash of the vehicle. I was told the dealership that it was probably my fuel level sensor could be bad because the computer registers that I have fuel when I don’t have any. I was told it wasn’t covered under warranty and there was not any recalls at that time. I have read recent articles where many jeeps and dodges around my year model with the same issues and the engine stalling. It’s happening now to me and I am seriously concerned for my safety. This car is 3 years old and shouldn’t be having this issue. I feel like I was sold a lemon and it has caused me to think I will never buy another Chrysler made vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512440March 17, 2023
FUEL/PROPULSION SYSTEM
I was parking in my usual spot, slowly into the parking spot with my foot on the brake 5 mph, suddenly the Jeep accelerated and smashed into the wall of the building at full force. The Jeep bounced back so hard it jerked my head. The Jeep was leaking fluid, and the frame bent with body damaged. It had to be towed to the body shop. I am 100% sure that my foot was NOT on the accelerator. This could have been a fatality if I was on the road with other cars. Please investigate, I feel unsafe.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11509062February 25, 2023
SEAT BELTS
FRONT PASSENGER ANCHER PRETENSIONER(FAILED)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496202December 6, 2022
SEAT BELTS, ENGINE, ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Renegade. The contact stated while driving 20 MPH and approaching a stop light, the vehicle lost motive power without warning. The contact stated that the seat belt tightened causing a bruise. The contact was able to pull over. The contact attempted several times to jump-start the vehicle however, the vehicle would not start. The vehicle was towed to the residence. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle was not under warranty and that the contact had to pay out-of-pocket for the repair. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty. The failure mileage was 48,577.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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