Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10087312August 5, 2004
SEAT BELTS:REAR/OTHER
CONSUMER COMPLAINED THAT THE SECOND ROW PASSENGER SIDE SEAT BELT CONTINUED TO TIGHTEN DOWN ON CHILD WHILE DRIVING. THEY WERE UNABLE TO RELEASE THE BUCKLE OR THE RETRACTOR BY HAND. THEY HAD TO CUT THE SEAT BELT TO FREE CHILD. THEY INFORMED THE DEALER AND THE MANUFACTURER, BUT BOTH REFUSED TO REPLACE THE SEAT BELT AT NO COST TO THE CONSUMER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083447July 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE RELEASING THE BRAKE IN AN INCLINE, THE VEHICLE ROLLED BACK. THE DRIVER APPLIED THE ACCELERATOR PEDAL TO MOVE THE VEHICLE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC CAN NOT DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082308July 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION DOWNSHIFTS HARD WHEN DECELERATING TO A STOP. A LOUD BANG IS HEARD AND A HARSH JOLT IS FELT FROM THE REAR OF THE VEHICLE AS IT COMES TO A STOP. NO DAMAGE IS VISIBLE UNDER THE VEHICLE AND VEHICLE DRIVES NORMAL MOST OF THE TIME. THIS IS A VERY INTERMITTENT PROBLEM. DEALER (MACK MASSEY OF EL PASO) COULD NOT REPLICATE, BUT STATED HE (SERVICE MANAGER) KNOWS OF THE ISSUE AND CALLED IT "A CHARACTERISTIC" OF THE JEEP LIBERTY. THIS HAS BEEN A PROBLEM SINCE PURCHASE, APRIL 2004. INCIDENT OCCURS AT LEAST 10-15 TIMES PER WEEK. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079387July 15, 2004
VEHICLE SPEED CONTROL
WHILE BACKING OUT OF THE DRIVEWAY VEHICLE SUDDENLY ACCELERATED, AND THE ACCELERATOR PEDAL WAS STUCK TO THE FLOOR. CONSUMER WAS NOT ABLE TO MAINTAIN CONTROL OF THE VEHICLE. CONSUMER PLACED BOTH FEET ON THE BRAKE PEDAL AND VEHICLE CONTINUED TO ACCELERATE INTO A HOUSE. DRIVER SUSTAINED BACK AND NECK INJURIES AND WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOTALED BY THE INSURANCE COMPANY. *AK *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10081050July 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
VEHICLE UP-SHIFTS PREMATURELY WHILE ASCENDING UPHILL. SERVICE DEPARTMENT SAID THIS IS NORMAL ON ALL VEHICLE TYPES OF THIS YEAR AND MODEL. CHRYSLER IS AWARE OF THIS PROBLEM, HOWEVER THEY HAVE NOT DEVELOPED A FIX TO THE COMPUTERIZED TRANSMISSION CHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081055July 14, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I PURCHASED A JEEP LIBERTY WITH SELECT 4WD. AFTER HAVING THE VEHILCE FOR LESS THAN TWO WEEKS AND THE MILAGE WAS LESS THAN 900 MILES, I WAS DRIVING ON THE EXPRESSWAY AND THE VEHICLE BEGAN MAKING A LOT OF NOISE. I TOOK IT TO THE DEALER. I WAS TOLD THAT A BAD BEARING RACE IN THE REAR END HAD MESSED UP THE BEARINGS. THE FAULTY PART WAS INSTALLED BY THE MANUFACTUROR OF THE REAR END.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080629July 8, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:DRIVELINE:DRIVESHAFT
EXCESSIVE DRIVELINE VIBRATION AND NOISE UNDER LOAD/ACCECERATION. DIFFERENTIAL. BEEN TO DEALER TWICE WITH NO REPAIRS. NOISE GETTING PROGRESSEVLY WORSE. JEEP SHAKES VIOLENTLY ABOVE 80 MPH-2004 JEEP LIBERTY 4/WHEEL DRIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072854May 19, 2004
ENGINE AND ENGINE COOLING:ENGINE
PURCHASED VEHICLE 3/30/04 ON OR ABOUT 4/15/04 STATED EXPERIENCING ENGINE BOG DOWN AND LACK OF ACCELERATION AND POWER. CONTACTED DEALERSHIP AND HAD VEHICLE SERVICED ON 5/17. TECHNICIANS COULD NOT DUPLICATE PROBLEM. TALKED TO CHRYSLER 5/19, WAS TOLD THAT THEY WERE UNAWARE OF THE PROBLEM. TALKED TO DEALERSHIP BUSINESS MANAGER 5/19, HE ALSO STATED HE WAS NOT AWARE OF THE PROBLEM. RESCHEDULED FOLLOW UP SERVICE APPOINTMENT FOR 5/22. RESEARCHED THIS PARTICULAR PROBLEM ON THE INTERNET AND FOUND MANY OTHER CUSTOMERS WITH THE SAME VEHICLE HAVING SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072671May 15, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
FAILURE OF BRAKES TO STOP IN TIME TO AVOID A CRASH. TWO CRASHES, ONE OF WHICH TOTALED THE VEHICLE ACCORDING TO TWO BODY SHOPS AND AN INDEPENDANT ADJUSTER. THREE NEAR INTERSECTION COLLISION DURING WET WEATHER. VEHICLE HAS BEEN TAKEN IN TO INGRAM PARK AUTO CENTER FOR BRAKE COMPLAINTS, AND I WAS TOLD THE BRAKES WRE FINE!!*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10072490May 12, 2004
ENGINE AND ENGINE COOLING
VEHICLE HESITATES DURING NORNAL OPERATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068527May 9, 2004
TIRES:SIDEWALL
WE PURCHASED A 2004 JEEP LIBERTY EQUIPED WITH GOODYEAR WRANGLER ST TIRES TWO WEEKS AGO. WITH LESS THAN 250 MILES ON THE CAR/TIRES, OUR DAUGHTER WAS DRIVING HOME FROM UNIVERSITY AT APPROX 60MPH (TEMP ABOUT 85 DEGREES, CLEAR & DRY) WHEN THE SIDEWALL ON THE RIGHT FRONT TIRE SPLIT (COMPLETELY) AROUND THE ENTIRE CIRCUMFERENCE OF THE TIRE. SHE WAS ABLE TO BRING THE CAR TO A STOP WITHOUT AN ACCIDENT. ABOUT 3" OF THE OUTSIDE SIDE WALL IS COMPLETELY SEVERED FROM THE REST OF THE TIRE. THERE IS NO EVIDENCE OF ROAD DAMAGE TO THE TREAD OR SIDEWALL, EXCEPT FOR THE SCUFF MARKS LEFT FROM THE INCIDENT. THE CAR WAS NEW SO WE HAD NOT CHECKED THE TIRE PRESSURE, ALTHOUGH THEY DID NOT APPEAR TO BE UNDERINFLATED AND THE CAR WAS NOT OVERLOADED. THERE WERE NO PASSENGERS. THE FAILED TIRE WAS A GOODYEAR WRANGLER ST, P215/75R16, SERIAL NO. T307589 GRF 95M3MS. THE DEALER HAS OFFERED TO REPLACE THE TIRE BUT WE ARE CONCERNED ABOUT THE RELIABILITY OF THE REMAINING TIRES, WHICH WERE MANUFACTURED AT THE SAME TIME BASED ON THE SERIAL NUMBERS. THIS WAS ESSENTIALLY A BRAND NEW TIRE ON A BRAND NEW CAR AND IT SUFFERED A CATESTROPHIC FAILURE UNDER NORMAL LOAD AND DRIVING CONDITIONS. WE ARE VERY CONCERNED ABOUT THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065619April 6, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I RETURNED HOME LATE ON EVENING AFTER AN EVENING OF SHOPPING, DINNER, & MOVIE. I PARKED MY CAR IN THE GARAGE AND TEN MINUTES LATER HEARD A LOUD "WHOOSH" SOUND. I WENT TO THE GARAGE TO INVESTIGATE AND SAW WHITE SMOKE. AFTER OPENING THE GARAGE DOOR TO DISSIPATE THE SMOKE I LOOKED AROUND THE CAR. I DID NOT SEE ANY PROBLEM WITH THE TIRES OR LEAKING FLUIDS. I DID SEE BLACK SINGE MARKS ALONG THE EDGE OF THE HOOD AND BLACK DUST OVER THE HOOD. THE FIRE DEPARTMENT & SHERIFF WERE CALLED. THE FIREMEN DETERMINED THAT A FIRE OCCURRED UNDER THE HOOD OF THE CAR AND, MIRACULOUSLY, PUT ITSELF OUT. THEY ALSO DETERMINED THAT A LOOSE WIRE WAS ARCING WITH THE ALTERNATOR AND DISCONNECTED THE BATTERY. THEY RULED THE CAUSE OF THE FIRE AS FAULTY ELECTRICAL WIRING. THE CAR IS 3.5 MONTHS OLD WITH JUST UNDER 3000 MILES ON IT. MY BROTHER-IN-LAW, WHO IS A RETIRED MECHANIC, WENT WITH ME TO THE DEALERSHIP TO PICK UP MY THINGS FROM THE CAR AND GET A LOANER CAR. HE COULD SEE THAT THE LINE GOING FROM THE COMPRESSOR RUPTURED DURING THE FIRE. HE SPECULATED THAT THE "WHOOSH" SOUND I HEARD WAS AC REFRIGERATION ESCAPING WHEN THE LINE RUPTURED AND THAT THE FLUIDS EXTINGUISHED THE FIRE. I AM WAITING FOR AN INSPECTOR FROM CHRYSLER TO LOOK AT THE CAR. I HAVE AN INCIDENT FILE OPEN WITH CHRYSLER, #12193081. I ALSO HAVE THE REPORT FROM SHERIFF. SINCE THIS JUST HAPPENED, NO RESOLUTION HAS BEEN DETERMINED. *LA
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10051584April 1, 2004
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHILE DRIVING AT 25 MPH, THE DRIVER SIDE AIR BAG DEPLOYED FOR NO LOGICAL REASON. THE CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED WITH AN EMBANKMENT. THE VEHICLE NEVER RAN OVER ANYTHING OR HIT ANYTHING BEFORE THE MISHAP. THE CONSUMER SUFFERED A SPRAINED WRIST, A CONCUSSION AND TRAUMA TO HIS BACK. THE CONSUMER ALSO REPORTED THAT BEFORE THE AIR BAG DEPLOYED, THAT ELECTRICAL CURRENTS FROM THE STEERING WHEEL WERE SHOCKING WHO EVER DROVE THE VEHICLE. THIS ELECTRICAL SHOCK HAS HAPPENED ON THREE DIFFERENT OCCASIONS AND THE DEALER HAS TRIED TO FIND THE SOURCE. THE MANUFACTURER AND THE DEALER WERE AWARE PROBLEM. *JB HEADLIGHTS GO OUT INTERMITTENTLY, DEALER REPLACED SWITCH. *LA
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10063262March 16, 2004
AIR BAGS
LTR FM CHARLES BLACKLEY (VA) OWNER OF A 2004 JEEP LIBERTY AIRBAG WHICH AUTOMATICALLY TURNS OFF. WRITER QUESTION HOW TO REACTIVATE AIRBAG RE: SAFETY REPLY TO THE RICHMOND, VA DISTRICT OFC DOT #2004-4081. *MR THE PASSENGER AIR BAG TURNEDD OFF WHEN THE CONSUMER'S 106LB WIFE SAT IN THE SEAT.*SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056667February 6, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
2004 JEEP LIBERTY PASSENGER SIDE AIR BAG IS TURNED OFF AUTOMATICALLY FOR ADULT AND TEENAGE PASSENGERS UNDER 110 LBS. THERE IS NO OVER-RIDE TO THIS DESIGN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056496February 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FLUID LEAK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057512February 4, 2004
VISIBILITY:GLASS, SIDE/REAR
GLASS FOR THE HATCHBACK BROKE WITHOUT WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056265February 1, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
HOOD LATCH FAILURE CAUSING EXTENSIVE MOTOR VEHICLE DAMAGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053636January 7, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING 25 MPH A GAS ODOR PENETRATED THROUGH THE VENTS. DRIVER WAS ABLE TO PULL OVER TO THE SHOULDER. AFTER PULLING OVER CONSUMER HEARD A LOUD NOISE COMING FROM THE HOOD. THEN, VEHICLE CAUGHT ON FIRE. THE VEHICLE WAS TOTALED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10049285December 5, 2003
STEERING
I DISCOVERED THE RECALL ON JEEP LIBERTY ON YOUR WEB PAGE. I CONTACTED JEEP AND THEY DENY ANY KNOWLEDGE OF A RECALL. MY VEHICLE WAS MANUFACTURED 7/02 AND CLEARLY FALLS INTO THE SPECIFIED TIME FRAME ON YOUR WEB PAGE BUT JEEP DENIES THIS. MY VEHICLE WAS INVOLVED IN AN ACCIDENT IN SEPTEMBER BECAUSE MY FIANCEE SWERVED TO AVOID A COLLISION WITH ANOTHER VEHICLE AND ALL OF A SUDDEN SHE COULD NOT STEER THE VEHICLE. THE BODY SHOP HAD TO REPLACE SEVERAL STEERING COMPONENTS. I ADVISED JEEP OF THIS AND THEY STILL DENY ANY KNOWLEDGE OF A RECALL AND SAID THAT MY VEHICL EWAS NOT INVOLVED IN ANY RECALLS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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