Jeep Liberty Complaints (2004)

1,101 consumer complaints on file.

#10434157November 3, 2011
SUSPENSION
WHILE DRIVING 60 MPH ON THE STATEN ISLAND EXPRESSWAY IN NY I HEARD A THUMP AND LOST CONTROL OF THE VEHICLE. IT WAS AS IF I WAS DRIVING ON ICE. THE REAR END OF THE JEEP SWAYED SIDE TO SIDE UNTIL I WAS ABLE TO BRING IT TO A STOP. THE DRIVERS SIDE REAR LOWER CONTROL ARM SNAPPED CAUSING THE REAR AXLE TO MOVE TO THE REAR ON THE DRIVERS SIDE. THIS CAUSED THE DRIVE SHAFT TO PULL OUT OF THE TRANSMISSION AND HIT THE GROUND. WHILE MOVING FORWARD THE DRIVE SHAFT WAS DRAGGING ON THE PAVEMENT MOVING SIDE TO SIDE AS IT WAS STILL TURNING BECAUSE THE REAR WHEELS WERE TURNING. LUCKILY I WAS ABLE TO BRING THE VEHICLE TO A STOP WHILE JUST BARELY AVOIDING HITTING A GUARD RAIL AND OTHER CARS IN THE LANE TO THE LEFT OF ME. ONCE STOPPED I WAS STUCK ON A TWO LANE EXIT AT 11:00 PM WITH CARS DOING 60 MPH COMING TO A SCREECHING HALT BEHIND ME AND WITH SOME CARS SWERVING INTO THE ADJACENT LANE TO AVOID HITTING MY CAR. THIS CAR IS DRIVEN MOST BY MY WIFE WITH ONLY MY DAUGHTER IN THE FRONT PASSENGER SEAT. ON THIS EVENING WE HAD TWO ADULTS IN THE FRONT AND TWO ADULTS IN THE REAR SEAT. I BELIEVE IT WAS THE ADDED WEIGHT IN THE REAR SEAT THAT CAUSED THE ARM TO BREAK AT THIS TIME. THESE VEHICLES NEED TO BE RECALLED AND REPAIRED AS THE SITUATION WILL ONLY GET WORSE AS THEY GO THROUGH MORE WINTERS. IT LOOKS TO ME LIKE THEY WANT TO WAIT UNTIL SOMEONE IS KILLED BEFORE THEY DO A RECALL. I ALSO BELIEVE THAT A LOT OF THESE PART FAILURES ARE GOING UNREPORTED. HAD THE DRIVE SHAFT HIT A LIP, POT HOLE OR OTHER OBSTRUCTION BEFORE STOPPING, MY VEHICLE COULD HAVE FLIPPED OVER CAUSING SERIOUS INJURIES OR DEATH. THE COST FOR THE REPAIR WHICH HAD TO INCLUDE A NEW DRIVE SHAFT WAS OVER $1100.00. IF NEEDED I HAVE THE FAILED PART AND THE OTHER CONTROL ARM AND DRIVE SHAFT. I ALSO HAVE PHOTOS OF THE FAILED PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430223October 14, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT DOOR LOCK SYSTEM WAS INOPERABLE, WHICH PROHIBITED THE DOOR LOCKS FROM LOCKING. A MANUFACTURER AND DEALER MADE THE CONTACT AWARE OF THE NHTSA CAMPAIGN ID NUMBER: 04V111000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH) RECALL, BUT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428990October 6, 2011
SUSPENSION
I RECENTLY NOTICED ABNORMAL TIRE WEAR (INSIDES BALDING) ON MY FRONT TIRES SO I REPLACED THE TIRES AND TOOK THE VEHICLE FOR AN ALIGNMENT. BEFORE THE REPAIR SHOP WOULD DO THE ALIGNMENT ON THE VEHICLE THE CHECKED THE COMPONENTS TO BE SURE THAT THE WAS NO OTHER PROBLEMS. THEY FOUND THAT THE LOWER AND UPPER BALL JOINTS WERE BAD ON BOTH SIDES AND STATED THAT IT WAS UNSAFE TO DRIVE. I IMMEDIATELY CONTACTED MY LOCAL JEEP DEALER TO INQUIRE ABOUT THE REPAIRS AND TO CHECK FOR RECALLS. THEY ADVISED ME THAT THERE WAS A RECALL ON THE LOWER BALL JOINTS, I ASKED IF THE LOWER BALL JOINTS COULD CAUSE THE UPPER BALL JOINTS TO GO BAD AND THEY SAID THAT IT COULD. I ASKED IF THAT WOULD BE COVERED UNDER THE RECALL AS WELL SINCE THEY COULD HAVE CAUSED THE UPPER BALL JOINTS TO BECOME BAD, AND I WAS TOLD NO THAT IT WOULD ONLY COVER THE LOWER BALL JOINTS. SO MY COMPLAINT IS THAT THE RECALL SHOULD COVER THE UPPER BALL JOINTS AS WELL BECAUSE EVEN AFTER THE REPAIRS ON THE LOWER BALL JOINTS THE VEHICLE IS STILL UNSAFE TO DRIVE IF THE RECALLED PART CAUSED THE PROBLEM TO THE UPPER PORTION AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428006September 30, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR END OF THE VEHICLE BEGAN TO FISHTAIL UNCONTROLLABLY CAUSING DIFFICULTY IN THE STEERING. THE CONTACT WAS ABLE TO GAIN CONTROL AND MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED BOTH REAR TRAILING ARMS WERE COMPLETELY COVERED WITH RUST AND EXHIBITED NUMEROUS CRACKS. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427705September 28, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT BOTH WINDOWS ON THE DRIVERS SIDE FELL DOWN INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE REGULATOR LIFT PLATES FAILED. THE DEALER REPLACED THE FRONT REGULATOR LIFT PLATE, BUT THE REAR WINDOW WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY OR RECALL. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427801September 28, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THE DRIVERS SIDE WINDOW FELL INTO THE DOOR AND SHE WAS UNABLE TO PLACE IT BACK IN POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WINDOW REGULATOR AND MOTOR NEEDED TO BE REPLACED FOUR YEARS AFTER THE PREVIOUS FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT ONLY ADVISED THE CONTACT TO CONTACT NHTSA. THE VEHICLE WAS NOT REPAIRED. UPDATED 11/03/11*LJ UPDATED 11/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426973September 23, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE PASSENGER SIDE REAR WINDOW FRACTURED INTO THE DOOR TRACK AND SHE WAS UNABLE TO OPEN OR CLOSE THE WINDOW. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES PRIOR TO THE MOST RECENT FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE WINDOW REGULATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,388 AND THE CURRENT MILEAGE WAS 92,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426644September 21, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING, HE LOST CONTROL MOMENTARILY. THE CONTACT NOTICED THAT ONE OF THE TIRES WAS DEFLATED AND THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE REAR CONTROL ARMS WERE RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 120,000. ONE CONTROL ARM WAS COMPLETELY BUSTED AND RUSTED THROUGH. THE OTHER ONE WAS RUSTED AND WOULD HAVE BROKE AT ANYTIME. UPDATED 10/19/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426393September 20, 2011
SUSPENSION
WHILE INITIALLY STARTING TO MOVE THE VEHICLE, MY WIFE NOTICED THAT THE CAR WAS NOT ACTING CORRECT. SHE GOT ME, I LOOKED UNDER THE CAR AND NOTICED THAT THE DRIVERS SIDE REAR AXLE CONTROL ARM WAS COMPLETELY RUSTED THROUGH AND THE REAR TIRE WAS MOVING BACK AND FORTH IN THE WHEEL WELL. OBVIOUSLY THE CAR WAS INOPERABLE TO USE AT THIS TIME. THE JEEP DEALERSHIP (PINCKNEY CHRYSLER DODGE JEEP INC., PINCKNEY, MICHIGAN) CLAIMED THEY DID NOT KNOW OF ANY ISSUES WITH THE RUSTED THROUGH CONTROL ARM AND THE SERVICE MANAGER DID CHECK FOR ANY OUTSTANDING RECALLS ON THE VEHICLE BUT I KNEW WE WERE NOT THE ONLY ONES THAT HAD THIS PROBLEM. I WENT TO A LOCAL JUMK YARD (BECAUSE WERE VERY TIGHT ON MONEY) AND BOUGHT A USED, LIKE NEW ONE AND REPLACED THE PART MYSELF. THE JUNK YARD SAID THEY SELL A LOT OF THEM, OBVIOUSLY JEEP HAS A PROBLEM AND ARE TRYING TO HIDE IT WITH THIS COMPONENT RUSTING THROUGH. I DO HAVE THE FAILED PART IN MY POSSESSION AND WILL GLADLY E-MAIL PICTURES OF IT TO ANYONE OF INTEREST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426418September 20, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT AS HE DROVE OVER A ROAD BUMP AT 35 MPH, BOTH REAR WINDOWS FELL INTO THE DOOR PANEL AND FRACTURED. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT EACH WINDOW REGULATOR WOULD NEED REPLACING AT A COST OF $400 PER WINDOW. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426370September 19, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOW REGULATOR FAILURE. THIS IS THE FOURTH TIME IN 2 YEARS. THIS IS A MAJOR PROBLEM THAT IS VERY EXPENSIVE TO FIX. THE REGULATOR FAILS WHEN THE CAR IS NOT EVEN IN MOTION. THE WINDOW WILL FAIL TO ROLL UP OR DOWN WHEN THE REGULATOR FAILS AND IT MAKES A GRINDING SOUND WHEN YOU TRY TO ROLL THE WINDOW UP OR DOWN. THIS IS OBVIOUSLY A HUGE PROBLEM JUDGING BY HOW MANY COMPLAINTS ARE LISTED ON THIS WEBSITE. JEEP NEEDS TO RECALL THE POWER WINDOW REGULATORS IN THESE VEHICLES AND TAKE CARE OF THEIR CUSTOMERS. WHO HAS THREE HUNDRED DOLLARS TO FIX AN ONGOING PROBLEM TWO TIMES OR MORE A YEAR. I AM A VERY UPSET CUSTOMER AND I THINK SOMETHING NEEDS TO BE DONE ABOUT THIS PROBLEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424503September 9, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOW REGULATOR FOR THE REAR DRIVER'S SIDE WINDOW HAS FAILED, LEADING TO THE WINDOW UNABLE TO ROLL UP AND LOSS OF WINDOW CONTROL THAT LEADS THE WINDOW TO FALL INSIDE THE DOOR AND GLASS TO SHATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422284August 27, 2011
VISIBILITY:GLASS, SIDE/REAR
RE: FAILURE OF PASSENGER SIDE POWER WINDOW (1) WHILE DRIVING TO WORK, I ATTEMPTED TO ROLL DOWN THE PASSENGER SIDE DOOR WINDOW AND THE WINDOW JUST FELL DOWN INSIDE THE DOOR. AT THAT POINT, I WAS UNABLE TO ROLL UP THE WINDOW. (2) THE WINDOW COULD NOT BE OPERATED BY THE POWER SWITCH AND THEREFORE, I HAD TO REMOVE THE DOOR PANEL AND SECURE THE GLASS WITH A PIECE OF WOOD. (3) THE FAILURE HAS NOT BEEN CORRECTED AT THIS TIME. WHILE RESEARCHING THIS PROBLEM - I HAVE FOUND THAT THIS IS A REOCCURRING PROBLEM ACROSS THE COUNTRY WITH JEEP LIBERTY'S AND I FEEL THAT THIS IS A GREAT SAFETY PROBLEM. THE GLASS IN THE WINDOW IS FOR PROTECTION AND SHOULD IT FALL OUT WHILE DRIVING AT A NORMAL RATE OF SPEED - THIS COULD POTENTIALLY CAUSE DAMAGE TO THE DRIVER, PASSENGERS OR OTHER CARS ON THE HIGHWAY. I FEEL LIKE CHRYSLER CORPERATION SHOULD BEAR THE COSTS TO CORRECT THIS PROBLEM AND NOT LEAVE IT UP TO THE OWNERS TO CORRECT THIS DEFECT IN THE LIBERTY. THERE ARE PAGES AND PAGES ONLINE WITH LIBERTY OWNERS WHO HAVE HAD THIS SAME PROBLEM. JUST ENTERING (JEEP LIBERTY WINDOW PROBLEMS) WILL TAKE YOU TO NUMEROUS COMPLAINTS ABOUT THIS ISSUE. IT IS DISHEARTENING TO STILL BE PAYING ON A VEHICLE THAT IS LIKE NEW BUT IS FALLING APART. I WAS ALREADY INVOLVED IN AN ACCIDENT IN WHICH THE FAULTY BALL JOINTS JUST GAVE WAY. THANKFULLY, I WAS NOT ON THE INTERSTATE WHEN THIS HAPPENED. NOW THIS FAILURE OF THE WINDOW IS ANOTHER RECALL I WOULD LIKE TO SEE HAPPEN. IT WOULD BE APPRECIATED IF YOU WOULD MAKE CHRYSLER CORPORATION STAND BEHIND THEIR PRODUCTS. THE JEEP LIBERTY IS NOT A CHEAP VEHICLE TO BUY BUT IT IS CERTAINLY CHEAPLY MADE AND IT IS SAD TO WONDER WHAT IS GOING TO HAPPEN NEXT WHILE DRIVING THIS VEHICLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421430August 25, 2011
STEERING
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY LIMITED. THE CONTACT WAS DRIVING 45 MPH WHEN SHE LOST CONTROL OF THE VEHICLE WHILE MAKING A TURN. THE STEERING WHEEL WAS TURNED IN ONE DIRECTION, BUT THE VEHICLE PROCEEDED IN THE OPPOSITE DIRECTION; HOWEVER, THE CONTACT WAS ABLE MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE REAR CONTROL TRACK OR CONTROL ARM BROKE IN HALF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421043August 22, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON AN INTERMITTENT BASIS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 12,472. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE STARTER WAS REPLACED. BUT DID NOT FIX THE PROBLEM. UPDATED 11/09/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419723August 16, 2011
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
MY HORN WILL NOT STOP BLOWING, IT WOKE EVERYONE IN MY NEIGHBORHOOD UP AT 10PM LAST NIGHT, AND THE ONLY WAY IT WOULD STOP WAS TO DISCONNECT THE BATTERY. WATER SEEMS TO BE LEAKING INTO MY FUSE BOX. I HAVE TAKEN THE CAR TO A MECHANIC AND WILL SEE HOW IT TURNS OUT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418500August 11, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT BOTH REAR WINDOW REGULATORS FAILED TO OPERATE AT DIFFERENT TIMES, WHICH CAUSED THE GLASS TO UNEXPECTEDLY RELEASE DOWN INSIDE THE DOOR PANEL. THE FAILURES OCCURRED WHILE DRIVING OVER A RAILROAD TRACK AND WHEN THE VEHICLE WAS STATIONARY. THE VEHICLE WAS FIRST TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO PERFORM A REPAIR AT THAT SPECIFIC TIME. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC, WHERE THEY REPLACED THE REAR PASSENGER SIDE WINDOW REGULATOR. THE REAR DRIVER SIDE WINDOW REGULATOR HAD NOT BEEN REPLACED AND THE WINDOW WAS TEMPORARILY SECURED IN A CLOSED POSITION WITH TAPE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419077August 11, 2011
ELECTRICAL SYSTEM
I WAS SITTING AT A RED LIGHT WAITING ON LIGHT TO TURN, CAR COMPLETELY SHUT OFF, SMOKE WAS COMING OUT FROM UNDER THE HOOD. AN EMERGENCY VEHICLE WAS SITTING IN FRONT OF ME AND THEY GOT OUT WITH FIRE EXTINGUISHERS. WHEN I RAISED THE HOOD THE FIRE FLAMED UP MORE. THERE WAS A RECALL O4V337000 ON THE ALTERNATOR COULD CAUSE A FIRE UNDER THE HOOD. I NEVER RECEIVED A LETTER ON THIS. I RECEIVED A RECALL 2 0R 3 YEARS AGO AND TOOK IT TO JEEP DEALER IN KODAK, TN. BUT IT WAS NOT FOR THIS RECALL
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10418595August 11, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2004 JEEP LIBERTY IN WHICH 3 OF THE WINDOW REGULATORS HAVE WENT OUT. THE REASON THIS IS AN ISSUE IS DRIVING DOWN THE FREEWAY MY DRIVER WINDOW REGULATOR QUIT WORKING, THE WINDOW FELL DOWN INTO THE DOOR. I ALMOST WRECKED BECAUSE OF THE DISTRACTION AND SOUND OF MY WINDOW FALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419094August 11, 2011
STEERING, SUSPENSION
WHILE DRIVING DOWN THE MAIN ROAD IN OUR TOWN AT 30MPH DRIVER HEARD A LOUD NOISE AND THEN LOST CONTROL OF THE STEERING IN 2004 JEEP LIBERTY. THE CAR WAS SWERVING AND THE DRIVER HAD NO CONTROL OF THE VEHICLE. THE CAR WENT OFF THE RIGHT SHOULDER OF THE ROAD, SCRAPED A METAL MILE MARKER AND FINALLY CAME TO A STOP. IT HAS BEEN DETERMINED THAT THE LEFT REAR LOWER CONTROL ARM HAD CORRODED AND BROKEN. THIS COULD HAVE RESULTED IN A VERY SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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