Jeep Liberty Complaints (2007)

703 consumer complaints on file.

#10662241December 4, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
13V252000 AS PER THIS RECALL I RECEIVED A LETTER 7 MONTHS AGO THAT JEEP , CHRYSLER WOULD CONTACT ME WHEN THE HITCH WAS AVAILABLE. LAST MONTH I RECEIVED A LETTER TO CONTACT THE DEALER.I DID THIS , THEN I FIND OUT THIS PART IS BACKORDERED. AFTER CONTACTING THE DEALER AND CHRYSLER I HAVE NO ANSWER. NOW I AM FILING A COMPLAINT WITH YOU . IN A PRESS RELEASE CHRYSLER SAID FEW PEOPLE ARE COMING IN AND THE PART IS AVAILABLE. SOMETHING IS WRONG HERE AND MY I FEEL UNSAFE IN THIS PRODUCT AND DO NOT TRUST THIS COMPANY !. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659784November 20, 2014
FUEL/PROPULSION SYSTEM
EVERY TIME I FILL UP MY 2007 JEEP LIBERTY WITH GAS THE GAS GUSHES OUT AND ALL OVER THE CAR AND ME EVEN BEFORE THE TANK IS FULL. I NEVER TOP OFF SO IT IS NOT THE ISSUE OF OVER FILLING THE TANK. I ALSO ALWAYS FILL MANUALLY MY HUSBAND LOCKS THE GAS PUMP, IT DOESN'T MATTER WHICH WAY WE FILL UP IT ALWAYS SPILLS OUT BEFORE THE AUTOMATIC SHUT OFF...SOMETIMES ALSO WHEN THE TANK IS EMPTY IT STILL SPILLS EVERY WHERE TOO. THIS TO ME SUGGESTS THAT THERE IS A DESIGN FLAW IN THE GAS TANK, I HAVE ONLY HAD THIS ISSUE WITH THIS SPECIFIC CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659593November 19, 2014
FUEL/PROPULSION SYSTEM
THERE WAS A RECALL ON MY JEEP LIBERTY THAT THE FUEL TANK CAN LEAK CAUSING AN EXPLOSION IN A REAR END IN A CRASH. I HAVE CALLED SEVERAL DEALERSHIPS TO FIX THE PROBLEM HOWEVER I AM ON A WAITING LIST OF 250 PEOPLE AND THEY HAVE RUN OUT OF PARTS. IN THE MEANTIME I AM RIDING AROUND WITH MY DAUGHTER IN THE BACK SEAT. I AM VERY UPSET THAT SHE MAY BE AT RISK. THE MANUFACTURER MUST TAKE RESPONSIBILITY AND FIX THE PROBLEM SOONER. I AM NOT IN A POSITION TO GO AND TRADE MY CAR FOR ANOTHER. I WOULD LIKE AN OFFER FOR A REFUND IF IT CANNOT BE FIXED IN A REASONABLE AMOUNT OF TIME. HAD I HAD KNOWN AT THE TIME THIS HAD SUCH A SAFETY RISK I WOULD NOT HAVE PURCHASED IT AS I ALWAYS HAVE MY 6 YEAR OLD IN THE VEHICLE WITH ME. SINCE THIS IS NO FAULT OF MY OWN I AM HOPING FOR ASSISTANCE AND FURTHER INSTRUCTION SO THAT MY FAMILY IS SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658907November 18, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE CONTACT WAS ON A WAITING LIST AND THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658957November 18, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER STATED THAT THE PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658622November 17, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654227November 11, 2014
STRUCTURE, TRAILER HITCHES
JEEP HAS BEEN EXCEEDINGLY SLOW TO FOLLOW THROUGH ON THE MANDATED RECALL OF MY VEHICLE--I WAITED WELL OVER A YEAR FOR THE FIRST NOTICE, ANOTHER 6 MONTHS FOR THE NOTICE TO CONTACT MY LOCAL JEEP DEALER TO HAVE A HITCH INSTALLED TO PREVENT EXPLOSION DURING REAR-END COLLISION,OR HAVE MY AFTER-MARKET HITCH INSPECTED FOR MEETING THIS REQUIREMENT.I TRIED FOR 2 MONTHS TO GET AN APPOINTMENT FOR THE RECALL BUT WAS DELAYED REPEATEDLY.I ONLY GOT THE RECALL INSPECTION PERFORMED DURING THE COURSE OF HAVING OTHER PAID REPAIR WORK DONE.MY AFTER MARKET HITCH PASSED INSPECTION,SO NO OEM HITCH WAS INSTALLED. I MAILED IN THE ORIGINAL RECEIPT FOR THE AFTER-MARKET HITCH TO JEEP AS INSTRUCTED ON THE RECALL POSTCARD FOR REIMBURSEMENT BUT RECEIVED A PHONE CALL TODAY STATING THAT JEEP WILL NOT REIMBURSE ME FOR THE AFTERMARKET HITCH BECAUSE IT IS NOT AN OEM PART. I THEN REQUESTED TO HAVE AN OEM HITCH PUT ON IN PLACE OF THE ONE I PREVIOUSLY HAD INSTALLED BUT THEY REFUSE. THIS RECALL PROCESS HAS BEEN MISHANDLED BY JEEP ALL AROUND, START TO FINISH, AND NEEDS TO BE BETTER MONITORED BY NTSB OR OTHER APPROPRIATE GOVERNMENT ORGANIZATION RESPONSIBLE FOR COMPELLING AUTOMAKERS' COMPLIANCE WITH RECALLS. IF I HAD KNOWN JEEP WOULD APPROVE MY AFTER MARKET HITCH FOR RECALL PURPOSES BUT NOT REIMBURSE ME, I WOULD HAVE REMOVED MY AFTERMARKET HITCH TO SELL AND REQUIRED JEEP TO INSTALL AN OEM HITCH AT THEIR EXPENSE. IT MAKES NO SENSE TO SAY THAT JEEP'S RESPONSIBILITY FOR THE RECALL IS MET BY THE HITCH I PAID TO INSTALL, BUT THEN REFUSE TO REIMBURSE ME, WHEN I COULD HAVE REQUIRED THEM TO INSTALL AN OEM HITCH AT THEIR EXPENSE HAD I REMOVED MY HITCH PRIOR TO INSPECTION. JEEP/CHRYSLER IS GETTING AWAY WITH SOMETHING THEY SHOULD NOT. IF A HITCH SATISFIES RECALL REQUIREMENTS AND WAS PAID FOR BY THE CAR OWNER, THEN IT SHOULD QUALIFY FOR REIMBURSEMENT. DEEPLY WRONG FOR CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652957November 6, 2014
STEERING:COLUMN
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. WHILE DRIVING 45 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE AND THE VEHICLE VEERED LEFT TO RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COLUMN OF THE LOWER ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652388November 4, 2014
SUSPENSION
MY 2007 JEEP LIBERTY WAS PARKED OVER NIGHT AND WHEN I STARTED TO DRIVE AWAY I FELT THE CAR RESISTING. AFTER AN INSPECTION I REALIZED THAT MY FRONT PASSENGER TIRE WAS TIPPED INWARD .HAD A WRECKER TAKE IT TO MY AUTO DEALER WHERE IT WAS DETERMINED TO BE THE UPPER CONTROL ARMS. HAD TO REPLACE THESE AND HAVE AN ALIGNMENT. I ONLY HAVE 52658 MILES ON THE VEHICLE. I AM THE ONLY OWNER AND HAVE MAINTAINED IT VERY WELL. I DO NOT DO OFF ROAD DRIVING . THE ONLY THING IS THAT IT IS EXPOSED TO A LOT OF SALT. I FEEL THE RECALL ON THE REAR SUSPENSION #91164 SHOULD ALSO COVER THE FRONT. HAD I BEEN DRIVING ON THE HIGHWAY WHEN THIS HAPPENED I COULD HAVE BEEN SERIOUSLY INJURED OR KILLED.I HAVE REPORTED THIS INCIDENT TO DAIMLER CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652542November 4, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651586October 31, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE BALL JOINTS FRACTURED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BALL JOINTS AND THE CONTROL ARM BAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651702October 31, 2014
TRAILER HITCHES
RAIRDON JEEP DEALERSHIP HAS HAD OVER A MONTH TO INSTALL TRAILER HITCH FOR THE RECALL ON THESE VEHICLES AND AFTER CALLING THEM THREE TIMES THEY SAID I AM NUMBER 40 ON THEIR LIST AND THEY HAVE HAD ONLY TEN HITCHES DELIVERED TO THEM SINCE THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651355October 30, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO ADVISE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651135October 29, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
I HAVE RECEIVED RECALL NOTICES FOR MY 2007 JEEP LIBERTY (N46 / NHTSA 13V-252). ON 2/19/14 I TOOK THE FIRST RECALL NOTICE TO THE DEALERSHIP AND WAS PUT ON A WAITING LIST TO HAVE THE REPAIR MADE. I HAVE SINCE RECEIVED A SECOND NOTICE, BUT THERE IS STILL NO ACTION FROM MY DEALERSHIP. I CALLED CHRYSLER ABOUT A MONTH AGO, AND WAS GIVEN A LECTURE ON SUPPLY AND DEMAND INSTEAD OF BEING GIVEN A REASONABLE TIME FRAME TO EXPECT THE REPAIR. I MAY BE RELOCATING SOON, WHICH MEANS I WILL HAVE TO GO TO ANOTHER DEALERSHIP AND GO TO THE BOTTOM OF THEIR WAITING LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650599October 28, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650628October 28, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648101October 23, 2014
VISIBILITY:GLASS, SIDE/REAR
2007 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO LEFT REAR WINDOW FALLING DOWN. *TGW THE CONSUMER STATED THE WINDOW WOULD NOT ROLL BACK UP. THE CONSUMER'S HUSBAND MANAGED TO GRAB ENOUGH OF THE GLASS TO PULL IT UP. IN DECEMBER OF 2010, THE CONSUMER RECEIVED A LETTER WHICH EXTENDED THE WARRANTY FOR THE PROBLEM. HOWEVER, IT WAS ONLY EXTENDED TO SEVEN YEARS FROM THE DATE OF SERVICE, WHICH IN HER CASE WAS JULY 2, 2007. ON MARCH 15, 2011, THE RIGHT REAR WINDOW WAS REPAIRED AFTER FALLING DOWN. ON JUNE 13, 2013, THE LEFT REAR WINDOW WAS REPAIRED FOR A SECOND TIME, AND ON AUGUST 21, 2014 THE LEFT FRONT WINDOW FAILED AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648841October 20, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY AND PROGRESSED TO WHERE IT WAS ILLUMINATED AT ALL TIMES WHEN OPERATING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648527October 17, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, EXTERIOR LIGHTING
I OWN A STOCK 2007 JEEP LIBERTY WITH THE 3.7L V6 AND AUTOMATIC TRANSMISSION. WHILE DRIVING HOME THE VEHICLE SHUT OFF UNEXPECTEDLY ON A BUSY FIVE LANE 50 MPH ROAD. AS I COASTED INTO A DRIVEWAY I SAW HEAVY DARK BLACK SMOKE POURING FROM UNDER THE HOOD. AS I OPENED THE HOOD THERE WAS 5-6 INCH FLAMES ON MOST OF THE STOCK WIRING UNDER THE HOOD. THE POSITIVE CABLE THAT RUNS UNDER THE ENGINE RUBBED UNDER THE ENGINE UNTIL IT SHORTED ON THE GROUNDED ENGINE BLOCK SHORTING OUT THE ELECTRICAL SYSTEM. THE FIRE DEPARTMENT SHOWED UP AND PUT OUT THE FIRE AND CUT THE NEGATIVE CABLE TO STOP THE OUTBREAK OF ANOTHER FIRE. ALL OF THE CABLES ARE NOW MELTED AND BURNED TOGETHER. THE REPAIR ESTIMATE IS CLOSE TO $5000 WITHOUT FIXING WHAT ACTUALLY CAUSED THE PROBLEM, JUST FIXING THE MELTED WIRES. THE FIRE WAS STARTED BY STOCK WIRES ON A STOCK VEHICLE. THE VEHICLE WAS TAKEN TO PARKWAY BEFORE WE BOUGHT IT AND WENT THROUGH COMPLETELY "FIXING ANYTHING AND EVERYTHING THAT WAS WRONG OR BAD WITH THE VEHICLE." THEY CLEARLY MISSED THIS MAJOR PROBLEM THAT COULD HAVE KILLED TWO TEENAGERS. I HAVE ALREADY CONTACTED CHRYSLER ABOUT THIS PROBLEM AND THEY TOLD ME THIS WAS NOT THEIR FAULT. I BELIEVE IT IS, AND I WANT TO FIX THE PROBLEM BEFORE IT DOES KILL SOMEONE. I AM OPEN TO PHONE CALLS, I AM OPEN TO EMAILS ANYONE YOU WANT TO CONTACT ME WOULD BE PERFECT. I CAN MEET YOU AT THE DEALERSHIP OR ANYWHERE YOU PLEASE. I WILL TRAVEL, TELL ME WHAT ACTIONS NEED TO BE DONE AND THEY WILL BE DONE. THERE IS A LOT MORE OF INFORMATION THAT CAN BE OBTAINED AND WILL BE AVAILABLE ON DEMAND. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10645002October 16, 2014
EQUIPMENT ADAPTIVE/MOBILITY, TRAILER HITCHES
ON MULTIPLE OCCASIONS JEEP WROTE THAT I WOULD RECEIVE A TRAILER HITCH TO ENHANCE SAFETY FROM REAR END COLLISIONS, TO PREVENT THE GAS TANK FROM BLOWING UP. WHEN I TOOL THE LIBERTY IN FOR THE RECALL, ALL THEY PUT ON WAS THE HOLDER FOR THE BALL HITCH. THEY DID NOT PUT ON THE TRAILER HITCH ITSELF. THEY PROVIDED A POORLY COPIED LETTER WHICH INCLUDED THIS PARAGRAPH: "DO NOT ATTEMPT TO TOW WITH THE CAMPAIGN-INSTALLED TRAILER HITCH ASSEMBLY. YOUR VEHICLE WAS NOT EQUIPPED WITH A CHRYSLER OEM TRAILER TOW PACKAGE AND THIS CAMPAIGN-HITCH ASSEMBLY DOES NOT INCLUDE THE NECESSARY WIRING HARNESSES AND/OR OTHER HEAVY DUTY COMPONENTS FOR TOWING." I BELIEVE THIS IS A SLAP IN THE FACE BY CHRYSLER TO ITS CUSTOMERS AND THE NHTSB, SAYING, "YOU CAN MAKE ME DO X, AND WE WILL AGREE, BUT THEN WE WON'T DO X, WE'LL DO X MINUS A AND B". IF IT ISN'T STRONG ENOUGH FOR A SIMPLE TOW, HOW IS IT GOING TO PROTECT ME IN A COLLISION? AND HOW IS PROMISING A TRAILER HITCH, BUT INSTALLING ONLY THE WEAKEST PART OF A TRAILER HITCH, COMPLY WITH THEIR EARLIER WRITTEN PROMISES? I HAVE VOICED THESE CONCERNS TO THE LOCAL DEALER AND TO THEIR CORPORATE OFFICE MANAGING THE RECALL, AND THEY HAVE BEEN DISMISSIVE OF MY QUESTIONS...UPDATED 11/17/14 *BF *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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