Jeep Compass Complaints (2014)

308 consumer complaints on file.

#11052904December 7, 2017
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE GETTING OFF OF PM SHIFT, AROUND 2330, I WAS DRIVING AND ALL OF A SUDDEN MY CAR BEGAN TO SLOW DOWN ONLY 3 MILES INTO DRIVING. I COULD NOT ACCELERATE MORE THAN 15 MILES AN HOUR IN A 40MPH ZONE. THE LIGHTNING BOLT FOR ELECTRONIC THROTTLE CONTROL WAS FLASHING, THEN STOPPED, THEN MY CHECK ENGINE AND MY ANTI SKID(?) WAS LIT UP. I PULLED OVER TO A SIDE STREET, PUT IN PARK ONLY TO HAVE MY ENGINE IDLE AT 2K RPM. THANK GOODNESS I HAD MY PHONE AND A FRIEND WITH SOME CAR KNOWLEDGE. TOLD ME TO LEAVE IN PARK AND RESTART MY CAR. TURNED ON AND ONCE I SHIFTED OUT OF PARK IT HAPPENED AGAIN. HE STAYED ON THE PHONE WITH ME FOR THE REST OF MY DRIVE HOME THAT TOOK ME 45MIN BECAUSE OF NOT BEING ABLE TO ACCELERATE ANY FASTER THAN 15. A DRIVE THAT USUALLY WOULD TAKE ME 15 MINUTES TOOK MUCH LONGER. GLAD MY KIDS WEREN'T IN THE CAR BECAUSE I ALMOST GOT HIT 2X BY 18 WHEELERS COMING OFF OF THE HIGHWAY. NOT TO MENTION IT WAS ONLY 27 DEGREES OUT (WITHOUT THE CHICAGO WIND CHILL)AND WOULD HAVE HAD TO WAIT PROBABLY 30+ MINUTES FOR A TOW OR RIDE TO PICK ME UP HAD IT NOT RESTARTED. BEYOND LIVID THAT THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME THING AND NOTHING BEING DONE. GOING TO HAVE TO PAY OUT OF POCKET FOR THIS FIX, RIGHT BEFORE CHRISTMAS, AWESOME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046540November 16, 2017
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE HEAT SHIELD THAT PROTECTS AND SEPARATES THE GAS TANK FROM MUFFLER PREVENTING THE HEAT FROM THE MUFFLER TO OVERHEAT THE GAS TANK HAS FALLEN FROM THE BRACKETS THAT HOLDS THIS SAFETY / HEAT SHIELD IN PLACE. THIS HEAT SHIELD IS EXTREMELY IMPORTANT PREVENTING ANY HEAT TO DAMAGE THE GAS TANK DIRECTLY ABOVE. THE BRACKETS THAT HELD UP THE HEAT SHIELD APPEARED TO BE OF VERY POOR QUALITY AND WOULD TEND TO FAIL FROM MY OBSERVATION. WITHOUT THIS HEAT SHIELD IT APPEARS A GAS TANK FIRE COULD OCCUR IN HOT ENVIRONMENTS OR POSSIBLY AT IDLE WITHOUT ANY AIR MOVEMENT TO COOL THE SPACE BETWEEN THE GAS TANK AND MUFFLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045889November 14, 2017
AIR BAGS, SEAT BELTS
WAS NEVER NOTIFIED OF THE BELOW RECALL DESPITE HAVING VEHICLE AT DEALER FOR OTHER ISSUES: THE VEHICLES MAY EXPERIENCE LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY IN CERTAIN CRASH EVENTS DUE TO A SHORTING CONDITION RESULTING IN A NEGATIVE VOLTAGE TRANSIENT THAT TRAVELS TO THE OCCUPANT RESTRAINT CONTROLLER VIA THE FRONT IMPACT SENSOR WIRES. RECALL STATUS RECALL INCOMPLETE REMEDY THE OCCUPANT RESTRAINT CONTROLLER MUST BE REPLACED. SAFETY RISK DESCRPITION THE POTENTIAL LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY IN SUCH CRASH EVENTS MAY INCREASE THE RISK OF INJURY IN A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041320October 30, 2017
ENGINE
THE VEHICLE SHUT OFF WHILE GOING 70 MILES AN HOUR, NO WARNING AT ALL. AS SOON AS IT WAS SWITCHED OFF IT RE-STARTED??? NO CODES APPEARING AND NO CHECK ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039652October 25, 2017
AIR BAGS, STRUCTURE:BODY
REAR OBLIQUE SIDE IMPACT BEHIND DRIVER SIDE FRONT WHEEL DID NOT TRIGGER SIDE AIRBAG, ALREADY FIXED FROM PREVIOUS RECALL. BOTH VEHICLES IN MOTION, JEEP WAS THE VEHICLE STRUCK WHEN PICKUP TRUCK DRIVER FAILED TO YEILD RIGHT OF WAY AT THE STOP SIGN. . RESULTED IN A BROKEN NECK TO THE 87 YEAR OLD JEEP DRIVER. TEXAS FORM CR3 REPORT (WHICH PHOTOS SEEM TO SOMEWHAT REFUTE) ATTACHED. BOTH VEHICLES TOTALED. PICKUP TRUCK LOST RIGHT FRONT WHEEL ON IMPACT. IT ENDED UP WEDGED BETWEEN THE VEHICLES.UPDATED 11/08/17 *BF UPDATED 8/21/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11034210October 18, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY OIL PRESSURE AND CHECK ENGINE LIGHT KEPT TURNING OFF AND ON. I CONTACTED THE JEEP DEALERSHIP IN REGARDS TO THE ISSUE, AND THEY ADVISED ME IT WAS NOT DANGEROUS. THE PROBLEM CONTINUED SO I ATTEMPTED TO TRANSPORT MY VEHICLE TO MY MECHANIC, AND AS I WAS TRANSPORTING THE VEHICLE I HEARD A LOUD "POP!" FROM UNDER THE HOOD. THE CAR BEGAN TO DECELERATE CAUSING ME TO HAVE TO PULL SAFELY TO THE SIDE OF THE ROAD FROM THREE LANES OVER. THE DASH BOARD PROCEEDED TO LIGHT UP AND A STRANGE SMELL BEGAN TO COME THROUGH THE VEHICLE. MY ASSOCIATE AND I GOT OUT OF THE VEHICLE TO CHECK UNDER THE HOOD AND FOUND THAT THE VEHICLE WAS ON FIRE. WE QUICKLY GRABBED OUR BELONGS AND MOVED A SAFE DISTANCE AWAY FROM THE VEHICLE. THE VEHICLE WAS ENGULFED IN FLAMES WITHIN 15 MINUTES AND REMAINED ON FIRE UNTIL THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH IT. THE CAR WAS A TOTAL LOSS AND JEEP HAS DENIED ASSOCIATION WITH THE INCIDENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11025037September 22, 2017
ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. WHILE DRIVING 45-65 MPH, THE VEHICLE VIBRATED STEADILY AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TWO FRONT TIRES WERE BALANCED AND THE FRONT CV AXLE WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 73,136.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019540August 25, 2017
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (DARCARS CHRYSLER DODGE JEEP RAM OF MARLOW HEIGHTS, LOCATED AT 5060 AUTH WAY, SUITLAND, MD 20746; (301) 423-5111) WAS CONTACTED AND SCHEDULED THE APPOINTMENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE PARTS WERE ORDERED AND THE CONTACT WAS INFORMED THAT THEY WOULD BE AVAILABLE THAT EVENING. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015002August 14, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT FAILED TO RETRACT AND THAT THE FRONT PASSENGER SIDE SEAT BELT INTERMITTENTLY FAILED TO RETRACT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON JANUARY OF 2017. THE DEALER (NAPLETON CHRYSLER JEEP DODGE RAM, 1460 E OSCEOLA PKWY, KISSIMMEE, FL, 34744) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000. UPDATED 10/02/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013972August 9, 2017
AIR BAGS
CANNOT TRADE IN MY CAR DUE TO RECALL. I HAVE A NEW SON AND FEEL EXTREMELY UNSAFE IN VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013811August 8, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
POWER REAR WINDOW INTERMITTENTLY WOULD NOT RAISE AFTER BEING LOWERED. FOLLOWING A TRIP TO MY SON'T VIOLIN PRACTICE. AFTER RAISING USING THE REAR WINDOW POWER UP, IT RAISED AND THEN WORKED FINE. A FEW MONTHS LATER, OUT OF THE BLUE ONE MORNING THE JEEP WOULD NOT START. IT WAS PARKED OVERNIGHT IN OUR DRIVEWAY. CALLED ROADSIDE SERVICE AND THEY ATTEMPTED TO JUMP IT OFF WITH A JUMP BOX AND IT WOULD STILL NOT START. HAD A FRIEND STOP BY AND ASSIST WITH JUMPER CABLES AND AFTER THREE ATTEMPTS IT STARTED. ADVANCE AUTO CHECKED THE BATTERY/STARTER/ALTERNATOR AND ALL TESTED FINE. TAKEN TO DEALER AND TOTALLY INTEGRATED POWER MODEULE REQUIRED CHANGING AND WAS NOT COVERED BY EITHER WARRANTY OR EXTENDED WARRANTY I PURCHASED WHEN ORIGIONALLY BOUGHT. THAT WAS TWO WEEKS AGO. TWO DAYS AGO, OUT OF THE BLUE THE HORN HONKED. THEN TONIGHT, AFTER BEING PARKED AGAIN OVERNIGHT, I ATTEMPTED TO START MY JEEP AND UPON TURNING THE KEY IN THE IGNITION ONLY THE DASH LIGHTS AND RADIO CAME ON X2. ON THE THIRD ATTEMPT THE VEHICLE STARTED. FIRST OCCURANCE WAS 7/26/2017 SECOND 8/8/2017 FOLLOWING TWO DAYS IN THE SHOP AND A CHANGED TIPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013067August 6, 2017
SUSPENSION
INFORMED BY DEALER THAT VEHICLE COULD NOT BE PROPERLY ALIGNED WITHOUT REPLACEMENT OF BOTH FRONT SUSPENSION LOWER CONTROL ARMS. VEHICLE HAS 58,334 MILES ON IT AND WAS SHOWING EXCESSIVE WEAR ON FRONT TIRES. HAD CONTROL ARMS REPLACED, WHICH CONTAINED SEALED LOWER BALL JOINTS, WAS TOLD BY SERVICE TECHNICIAN THAT THIS WAS A KNOW WEAKNESS IN THIS VEHICLE'S DESIGN/CONSTRUCTION AND COMMON REPLACEMENT PROCEDURE. VEHICLE WAS DRIVING/TRACKING FINE OTHERWISE, BUT WAS TOLD THIS WAS A SAFETY ISSUE THAT NEEDED TO BE ADDRESSED. HAVE NEVER SEEN FAILURE OF CRITICAL SUSPENSION COMPONENT ON VEHICLE WITH SO FEW MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012811August 4, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS) BY THE NHTSA HOTLINE SEVERAL MONTHS AGO. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM CLICK DODGE (850 W AUTO MALL DR, TUCSON, AZ 85705 (877) 473-0970) STATED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 10/23/17 *BF UPDATED 10/27/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010973July 27, 2017
AIR BAGS, SEAT BELTS
RECALL ISSUED 9/16/16. NO FIX FOR THE PROBLEM. SINCE THERE IS AN INCREASED RISK OF INJURY DURING A CRASH, THE AMOUNT OF TIME THAT HAS PASSED AND STILL NO CORRECTIVE ACTION TO RESOLVE IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006200July 18, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE ABS BRAKE LIGHTS CAME ON AS WELL AS THE SKID WARNING LIGHT WHEN I STARTED THE CAR. ABOUT 30 SECONDS LATER AS I WAS DRIVING STRAIGHT AT ABOUT 25 MPH DOWN THE STREET, THERE WAS A LOUD CLICKING SOUND AND THE BRAKES LOCKED UP AND THE STEERING WHEEL LOCKED UP TOO. OR POSSIBLY COULD HAVE BEEN THE TRANSMISSION THAT LOCKED UP. I CAN'T BE SURE. BUT IT IS SAFE TO SAY THE ENTIRE CARE LOCKED UP LEAVING ME UNABLE TO STEER OR MANEUVER THE CAR IN ANY MANNER. I WAITED A FEW MINUTES AND THE LIGHTS WENT OFF AND I WAS ABLE TO GET THE CAR BACK HOME. I WAITED A COUPLE OF HOURS AND STARTED THE CAR AGAIN AND THE ABS AND SKID LIGHT CAME BACK ON. THE CAR IS A 2014 JEEP COMPASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006113July 18, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARTIN DODGE JEEP IN BOWLING GREEN, KENTUCKY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBER#: 30882578. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005903July 17, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CARMAX DEALER (LOCATED AT 830 DAN WAY, ESCONDIDO, CA 92025) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005221July 14, 2017
AIR BAGS, SEAT BELTS
I BEEN HAVING ISSUES WITH MY SEATBEALT RESTRAINT AND MY NEWBORN DRIVING IN HER SEATBELT. SEVERAL TIMES I HAVE COMPLAINED ABOUT HER CAR SEAT NOT BEING HELD FIRMLY AND FLIPS WHEN I TURN. THE COMPANY IS YET TO REMEDY THE SITUATION. AS A MOTHER IS IS VERY UNCOMFORTABLE FOR ME AND THEY HAVE NOT FIND A SOLUTION. I DO NOT BELIEVE MY INVESTMENT IN THIS CAR WAS WORTH MY NOW LACK OF SAFETY FOR ME AND MY CHILD. THIS SITUATION HAPPENS WHILE MY CAR IS IN MOTION AND SHE BEGINS TO SCREAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005145July 13, 2017
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DECELERATED FROM 60 MPH TO 5 MPH IN THE MIDDLE OF AN INTERSTATE. THE CONTACT WAS ABLE TO EXIT THE INTERSTATE ONTO A SMALLER ROAD WHERE THE VEHICLE WAS TOWED. CHRYSLER, JEEP WEST VALLEY IN RESEDA, CALIFORNIA DIAGNOSED THAT THE THROTTLE BODY CONTROL WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS OUT OF THE MILEAGE WARRANTY COVERAGE OF 30,000. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003944July 10, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (SHOTTENKIRK CHRYSLER DODGE JEEP RAM LOCATED AT 200 LIBERTY BLVD, CANTON, GA 30114) WHO DID NOT PROVIDE ANY INFORMATION ON A REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 08/08/17 *BF...UPDATED 10/03/17 *BF UPDATED 08/10/217*JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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