Infiniti JX35 Complaints

281 consumer complaints on file.

#11361136September 25, 2020
SERVICE BRAKES
2013 JX35 ROUGHLY 95K MILES INTELLIGENT BRAKING OPTION SOFT BRAKES THAT GO TO THE FLOOR, NOT MASTER CYLINDER, BRAKE PADS, OR LOSS OF BRAKE FLUID IN RESERVOIR. DEALERSHIP IN PREVIOUS CASES HAVE CONCLUDED AFTER THE ABOVE ITEMS BEING REPLACED AND NOT SOLVING THE ISSUE AS ABS MODULE NEEDING TO BE REPLACED. WE SITTING AT STOPLIGHT BRAKE PEDAL CONTINUES LOSING PRESSURE AND WE ARE FORCED TO PUMP THE BRAKE FOR THE PEDAL TO MAINTAIN PRESSURE. AIR SUCKING SOUND IS HEARD WHEN RELEASING THE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360251September 21, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED WHILE THE PASSENGER'S SEAT WAS UNOCCUPIED. THE CONTACT SPOKE TO INFINITI OF APEX (1900 LAURA DUNCAN RD, APEX, NC 27523) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT ALSO CALLED THE MANUFACTURER AND WAS GIVEN THE SAME INFORMATION AS THE DEALER. UPON INVESTIGATION, THE CONTACT LIKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 15V681000 (AIR BAGS) HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353753September 8, 2020
POWER TRAIN
AS I WAS EXITING THE INTERSTATE, THE TRANSMISSION JUST QUIT WORKING. (MILEAGE AROUND 117,000) LUCKILY I HAD PURCHASED AN EXTENDED WARRANTY. I WAS UNDER THE ASSUMPTION THAT THE TRANSMISSION WAS BEING REPLACED BY MY LOCAL NISSAN DEALER. ABOUT 6 MONTHS LATER, I NOTICED THE CAR WOULD OCCASIONALLY NOT WANT TO ACCELERATE, WOULD MISS, OR EVEN NOT MOVE WHEN SHIFTED OUT OF PARK. LOCAL MECHANIC WAS UNABLE TO DETERMINE THE CAUSE (NO CODES AND UNABLE TO REPRODUCE AT THE TIME). A COUPLE WEEKS LATER AS I WAS DRIVING DOWN THE ROAD AT AROUND 35 MILES PER HOUR THE CAR JUST STARTED MAKING A CLUNKING NOISE. I HAD IT TOWED. THEN I REPLACED THE DRIVESHAFT, FRONT PASSENGER CV AXLE, AND THE TRANSFER CASE. I THOUGHT THE CAR WAS FINALLY REPAIRED, BUT IT STARTED DOING THE SAME THING IT WAS DOING BEFORE ALL OF THESE THINGS WERE REPLACED...NOT ACCELERATING, MISSING, ETC. THIS TIME THE NOT MOVING ONCE SHIFTED OUT OF PARK WAS HAPPENING CONSTANTLY. HOWEVER, NOW IT IS BECOMING A MAJOR SAFETY CONCERN BECAUSE IT IS ALSO HAPPENING ONCE WE STOP AT A STOPLIGHT OR INTERSECTION. WHEN TRYING TO ACCELERATE TO GET THROUGH THE INTERSECTION, IT ISN'T MOVING! THIS IS VERY SCARY WHEN YOU ARE JUST HOPING AND PRAYING THE VEHICLE WILL FINALLY DECIDE TO ACCELERATE BEFORE GETTING STRUCK BY ANOTHER CAR. I CONTACTED THE MECHANIC AGAIN AND TOOK IT TO HIM. HE DROVE IT AND OF COURSE WAS NOT ABLE TO DUPLICATE THE MAJOR HESITATION WHEN SHIFTED OUT OF PARK. WHEN I MENTIONED THAT THE TRANSMISSION HAD BEEN REPLACED, HE INFORMED ME THAT I WAS INCORRECT. IT HAD NOT BEEN REPLACED, BUT INSTEAD THERE HAD BEEN A "PATCH" OF SOME SORT PUT ON THE DEFECTIVE TRANSMISSION BY THE NISSAN DEALER. HIS SUGGESTION WAS TO "GET RID OF IT." HE SAID THERE HAVE BEEN NOTHING BUT PROBLEMS WITH THIS CVT TRANSMISSION. I WAS SHOCKED! THESE FORUMS ARE FULL OF OTHERS WITH THE SAME PROBLEMS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351552August 27, 2020
SERVICE BRAKES, SEAT BELTS
AT VERY LIGHT STOP SUCH AS RED LIGHT OR STOP SIGN, MY JX35 HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT AT OR BEFORE THE SET BELTS TIGHTEN. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343751August 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342015July 29, 2020
AIR BAGS
PASSENGER AIR BAG SENSOR REMAINS ILLUMINATED WITH OR WITH OUT A PASSENGER IN THE PASSENGER SIDE SEAT. BAD SENSOR WITH THAT MAKE MODEL AND YEAR. THE VEHICLE HAS PREVIOUSLY BEEN RECALLED FOR THIS EXACT SAME ISSUE BUT THE PROBLEM PERSISTS. PLEASE ISSUE ANOTHER RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341279July 24, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING, THE LOW BEAM AND HIGH BEAM HEADLIGHTS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO GREG ORR INFINITI LOCATED AT 8727 BUSINESS PARK DR, SHREVEPORT, LA 71105, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT SWITCH AND HEADLIGHT BULBS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE HEADLIGHT SWITCH AND BULBS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 141,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330492June 24, 2020
POWER TRAIN
SHUDDERING WHEN PICKING UP SPEED DIFFICULT FOR CAR TO GO INTO DRIVE WHEN CAR IS PARKED ON A HILL. NOW MY CAR WILL NOT GO INTO GEAR OR START UP. MY MAKE AND MODEL OF MY CAR HAS A RECALL FOR THIS PROBLEM BUT WAS TOLD THAT MY PART NUMBER IS NOT ON LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326100May 26, 2020
ENGINE, UNKNOWN OR OTHER
THE CAR SUDDENLY OUT OF NOWHERE WHILE DRIVING STARTED TO STUDDER AND STALL. WHILE ON STREET AND HIGHWAY NO MATTER THE SPEED WITHOUT WARNING OTHER THEN A SMOOTH EVEN RIDE AND SOUND TO SOUNDING LIKE A MOTORCYCLE FEELING LIKE IT SHIFTED INTO LOW AND STALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312229February 29, 2020
AIR BAGS
WE BOUGHT THIS CAR, USED, ON JANUARY 18, 2020 AND AN IBS LIGHT TURNED ON A COUPLE WEEKS AFTER I BOUGHT IT BUT LATER TURNED OFF. NOW FEBRUARY 22 THE AIRBAG LIGHT STARTED TO BLINK AS I WAS DRIVING ON A CITY STREET. A WEEK LATER, TODAY FEBRUARY 29 IT IS STILL CONTINUING TO BLINK. I HAVE SEEN MANY RECALLS ABOUT THIS ISSUE ON OTHER 2013 INFINITI JX35S. ALSO, BEFORE I BOUGHT IT THE CAR DEALERSHIP TOOK IT FOR A CHECK UP AT THE INFINITI DEALERSHIP AND THE AIR BAG ISSUE WAS ALSO A PROBLEM THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311768February 26, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
TODAY I HAD THE ULTIMATE SCARE. I WAS DRIVING DOWN THE FREEWAY WHEN MY SEAT BELTS LOCKED AND MY TRUCK HIT THE EMERGENCY BRAKES. NO ONE WAS IN FRONT OF ME BUT THERE WAS A 18 WHEELER BEHIND ME. HE SWERVED TO AVOID HITTING ME FROM THE BACK. I COMPLETELY WENT INTO A ANXIETY ATTACK AND HAD TO PULL OVER ONCE THE CAR RELEASED THE BRAKES WHICH ONLY LASTED A MINUTE. I CALLED FOR HELP BECAUSE I COULDN'T BREATHE AND COULD NOT DRIVE. I COULD HAVE LOST MY LIFE TODAY ALL BEHIND A DUMB VEHICLE THAT SUPPOSE TO KEEP ME FROM CRASHING. IT'S BEEN PARK AND I REFUSE TO DRIVE IT. THANKFUL MY KIDS WERE NOT IN THE CAR YET.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11310081February 19, 2020
UNKNOWN OR OTHER
WHILE DRIVING, THE CAR SUDDENLY STARTED SHUDDERING AND MAKING A LOUD GRINDING SOUND. WE WERE IN THE FAST LANE AMD THE CAR SLOWED QUICKLY. WE WERE ABLE TO PULL OFF THE ROAD, WHERE THE CAR STOPPED MOVING. WE HAD TO WAIT FOR A TOW. UPON RESEARCHING I FOUND THAT THERE IS A KNOWN ISSUE WITH JX35 2013 TRANSMISSIONS, I PRAYED WE WERE ELIGIBLE FOR IT. I TOOK IT TO THE DEALER WHERE THEY DIAGNOSED IT AS A INTERNAL CVT TRANSMISSION FAIL. THE ENTIRE TRANSMISSION NEEDS TO BE REPLACED, A $5249.42 CENTS FIX. A FIX THAT I WILL HAVE TO TAKE A LOAN OUT FOR. I CALLED INFINITI CORPORATE TO FIND OUT WHY MY CAR WAS NOT ELIGIBLE FOR THE KNOWN CVT TRANSMISSION REPLACEMENT...THEY SAID IT WAS BY VIN NUMBER. HAVING MY CAR SUDDENLY SHUT DOWN WHILE IN A FAST MOVING LANE WAS SCARY AND I WOULD LIKE AN INVESTIGATION AS TO WHY INFINITI IS NOT FIXING THEIR CVT TRANSMISSION ISSUES INSTEAD OF PASSING IT ON TO THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308770February 12, 2020
POWER TRAIN
THE TRANSMISSION STARTED SLIPPING WHEN DRIVING FORWARD AND THEN THE CAR WOULD STALL AND NOT MOVE. WHEN PUTTING BACK IN PARKING AND THEN TO DRIVE, THE CAR WOULD MOVE BUT LATER BACK TO SLIPPING. TOOK THE CAR TO INFINITI DEALER THE SAME DAY, THEY RAN THE DIAGNOSIS AND REPORTED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED COMPLETELY AT THE COST OF $7000 TOTAL. THE CAR HAS 66000 MILES ON IT AND HAS BEEN MAINTAINED FOR ALL SERVICES REGULARLY. NO WARNING LIGHT OR ALERT MESSAGES SHOWED ON DASHBOARD. OPENED THE CASE WITH "NISSAN/INFINITI CONSUMER AFFAIRS" AND WAITING FOR THEIR RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301016January 22, 2020
POWER TRAIN
IT'S NOT CHANGING GEARS ON TIME. ALMOST CAUSED AN ACCIDENT AT AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292476January 1, 2020
POWER TRAIN
MY JX35 HAS INTERMITTENT STALLING. LIKE A STUTTER WHERE THE GEARS HAVE TROUBLE ENGAGING. ESPECIALLY WHEN ACCELERATING FROM A STOP OR GOING UP HILL. IT HAS DONE THIS FOR AT LEAST 5 YEARS WITH NO CODES EVER BEING THROWN FROM DEALERSHIP CHECKUPS UNTIL NOW. DEALERSHIP SAYS IT'S A CVT ERROR. MY DAUGHTER HAS A 2015 NISSAN ALTIMA WHICH IS HAVING A SIMILAR ISSUE AND IT IS BEING INVESTIGATED AND FULLY COVERED BY NISSAN. I BELIEVE THIS SHOULD BE COVERED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288156December 10, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CAR STARTS TO SHUDDER AND SHAKE, WHILE TRYING TO ACCELERATE. THIS IS A TRANSMISSION ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282058November 24, 2019
POWER TRAIN
VEHICLE WILL BE RUNNING AND SUDDENLY AND WITH NO WARNING, THE TRANSMISSION WILL NOT PROVIDE POWER TO THE WHEELS. ENGINE WILL NOT REV UNLESS IN NEUTRAL. THIS WILL HAPPEN WHILE THE CAR IS IN MOTION. I WAS DRIVING IN THE FAST LANE OF A 3 LANE HIGHWAY OVER A BRIDGE WHEN THE CAR SUDDENLY LOST POWER. ENGINE WAS RUNNING BUT NO POWER WAS BEING TRANSMITTED TO THE WHEELS. ENGINE WOULD REV IN NEUTRAL BUT ONCE PUT INTO DRIVE, THE TRANSMISSION WOULD NOT ENGAGE AND THE ENGINE WOULD NOT REV. THE SECOND TIME, I WAS DRIVING UP A SLIGHT INCLINE ON A STREET AND THE CAR LOST POWER TO THE WHEELS AGAIN. ENGINE WOULD REV IN NEUTRAL, BUT WHEN PUT INTO DRIVE, NO POWER TO THE WHEELS AND THE ENGINE WOULD NOT REV. BOTH TIME IT WAS VERY DANGEROUS TO HAVE THE CAR QUIT RIGHT IN THE MIDDLE OF TRAFFIC. WHEN STUCK ON THE BRIDGE BLOCKING THE FAST LANE, A CHP EVENTUALLY SHOWED UP TO PUSH ME OFF THE BRIDGE. WHEN STUCK ON THE STREET, I WAS ABLE TO COAST BACKWARDS INTO AN OPEN PARKING SPACE ON THE SIDE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280904November 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE VEHICLE. USUALLY, WHILE AT A STOP SIGN, THE VEHICLE SHUDDERED. THE VEHICLE WAS TAKEN TO BREWBAKER DODGE CHRYSLER JEEP RAM FIAT OF MONTGOMERY (300 EASTERN BLVD, MONTGOMERY, AL 36117, (334) 279-0174), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278902November 8, 2019
SERVICE BRAKES, SEAT BELTS
WHEN SLOWING TO A STOP ON A CITY STREET DOWNWARD INCLINE THE BRAKES WILL FADE AND THE SEAT BELT PRETENSIONER WILL FIRE. SEEMS TO BE RELATED TO INTELLIGENT BRAKE ASSIST OR ABS SYSTEM. I HAVE READ ABOUT OTHERS HAVING THE IDENTICAL OR SIMILAR PROBLEMS ON LINE BUT INFINITY ACTS LIKE THEY NEVER HEARD OF THE PROBLEM. WE HAVE TAKEN THE CAR TO THE DEALERSHIP WITH NO RESOLUTION OF THE ISSUE. WE GET THE RUN AROUND FROM INFINITY CONSUMER SUPPORT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11277263October 31, 2019
AIR BAGS
VEHICLE INDICATES PASSENGER AIRBAG OFF WHEN PASSENGER IN SEAT WITH SEAT BELT ON. AIRBAG LIGHT IS FLASHING. THIS IS OCCURRING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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