Infiniti EX35 Complaints (2008)

44 consumer complaints on file.

#10758729August 24, 2015
UNKNOWN OR OTHER
WHILE DRIVING, THE CAR CUTS OFF, I HAVE TO PUT THE CAR IN PARK AND CUT IT BACK ON. I WAS HIT FROM THE BACK DUE TO THIS BECAUSE I WAS IN THE MIDDLE OF A INTERSECTION WHEN THE CAR CUT OFF WITH MY 11 YEAR OLD SON IN THE CAR. LUCKILY WE ARE OKAY AND THE DAMAGE WAS NOT BAD BECAUSE THE OTHER DRIVER WAS NOT GOING FAST BUT WHAT IF THEY WERE MY SON AND I COULD HAVE LOST OUR LIVES DUE TO THIS, AND THIS HAS HAPPENED ON MORE THEN ONE OCCASION. THE DEALERSHIP DON'T KNOW WHATS GOING ON! I AM HIGHLY FRUSTRATED WITH THIS ISSUE I JUST PURCHASED THIS VEHICLE ON APRIL 30TH 2015.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10715858June 8, 2015
STEERING
2008 INFINITI EX35. CONSUMER WRITES IN REGARDS TO STEERING COLUMN RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER THEY WOULD NOT FIX THE RECALL ISSUE, BECAUSE THE TELESCOPE WAS FROZEN AND TO CORRECT IT, WOULD COST$ 900.00. THE CONSUMER STATED THERE WERE NO ISSUES WITH THE TELESCOPE PRIOR TO ARRIVING AT THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705953April 15, 2015
AIR BAGS
HAD JUST PAID FOR PARKING GARAGE AT BOOTH- GATE OPENED AND AS I BEGAN TO MOVE FORWARD HIT CURB WITH FRONT DRIVERS SIDE WHEEL- AIRBAG DEPLOYED AND HIT ME WITH STUNNING FORCE (LACERATIONS ON FOREHEAD- HAND AND FOREHEAD BLEEDING - BLACK AND BLUE EYES LATER). THE OVERALL LENGTH OF CURB STARTING FROM GATE WAS ONLY 4 FEET( I WENT BACK AND MEASURED LATER) AT THE END OF CURB WAS A 2 FT HIGH CONCRETE BLOCK. THERE WAS ZERO DAMAGE TO MY BUMPER AND OBVIOUSLY HAD NOT ACCELERATED SINCE I HAD LESS THAN 4 FT TO DO SO AND WAS PULLING OUT FROM A STOPPED POSITION. CALLED INFINITI WHERE I GOT MY CAR- SAID THEY HAD NEVER HEARD OF SUCH A THING- NEVER GOT ANY ANSWERS AND THE AIRBAG RECALL DOESN'T APPLY TO MY VIN ACCORDING TO MY RESEARCH. FILED A CLAIM WITH MY INSURANCE AS AIRBAG REPLACEMENT VERY EXPENSIVE AND IT FRIED MY ELECTRICAL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10702272March 27, 2015
STEERING
I WAS PULLING INTO MY GARAGE TRAVELING AT LOW SPEEDS WHEN THE STEERING WHEEL PULLED OUT NEARLY SEPARATING FROM THE STEERING COLUMN. BALL BEARINGS FELL FROM THE STEERING COLUMN AND THE CLOCK SPRING CABLE UNRAVELED. THIS CAUSED THE STABILITY CONTROL TO KICK ON AND TURN THE CAR VIOLENTLY TOWARDS THE CURB. I WAS ABLE TO PARK THE CAR SAFELY. I CONTACTED THE LOCAL INFINITI DEALER, BUT AS I AM LOCATED OVERSEAS IN KOREA, THE DEALERSHIP REFUSED TO WORK ON A US SPEC CAR. I CHECKED WITH TWO OTHER NEARBY DEALERSHIPS AND BOTH SAID THEY REFUSED TO WORK ON US SPEC INFINITIS. I WAS FORCED TO ORDER PARTS ONLINE AND TOW THE CAR TO A LOCAL REPAIR SHOP TO HAVE THE REPAIRS COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695282March 19, 2015
STEERING
TL*THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V054000 (STEERING). THE TECHNICIAN MENTIONED THAT THERE WERE DIFFICULTIES PERFORMING THE RECALL REMEDY HOWEVER, IT WAS COMPLETED. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A LOUD ABNORMAL NOISE. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694921March 17, 2015
ENGINE
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683659February 16, 2015
STEERING
PULLING TO A STOP AND HEARD A NOISE AND STEERING WHEEL PULLED AWAY FROM COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681293February 4, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING IN A PARKING GARAGE LOOKING FOR A PARKING SPACE, MY CAR JUST STOPPED. I WAS HIT IN THE REAR AND THERE WAS NO REASON FOR MY CAR TO STOP. IT JUST STOPS WHILE I'M DRIVING. I CALLED INFINITI AND THEY SAID ONCE THEY REPLACE THE FUEL PUMP IN A PREVIOUS RECALL THEY ARE NOT REQUIRED TO REPLACE ANOTHER ONE. EVEN IF THEY ARE AT FAULT IT'S MY BURDEN TO FIX THE ISSUE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10672939January 16, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE VEHICLE WAS PARKED FOR 5 HOURS WHEN IT CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND ADVISED THE CONTACT THAT THE FIRE INITIATED FROM THE REAR DRIVER'S SIDE TIRE AREA. A POLICE/FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 02/10/15*LJ UPDATED 9/18/2017*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10663391December 10, 2014
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED, INDICATING THAT THE AIR BAGS MALFUNCTIONED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER:08V521000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606017June 25, 2014
ENGINE AND ENGINE COOLING
RADIATOR CRACKED AT THE JUNCTION OF THE ALUMINUM AND PLASTIC CAUSING THE CAR TO OVERHEAT AND STALL. IT WAS EXPLAINED TO ME THAT THIS WAS NOT UNCOMMON DUE TO THE USE OF PLASTICS IN THE COOLING SYSTEM NOW. THERE IS NO REPAIR ABLE TO BE DONE BECAUSE OF THE PLASTIC AND THE RADIATOR NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605536June 24, 2014
STEERING
AFTER HAVING THE OIL CHANGED, AT THE INFINITI DEALER, ON THE WAY HOME MY SON NOTICED THE STEERING WHEEL WAS VERY LOOSE. AFTER ARRIVING AT HOME THE STEERING WHEEL AND PART OF THE COLUMN ACTUALLY SEPARATED FROM THE STEERING COLUMN. WHEN SEPARATED THERE IS NO WAY TO STEER THE CAR! THIS COULD HAVE HAPPENED WHILE DRIVING BUT LUCKILY DID NOT. THIS SEEMS TO BE A SERIOUS ISSUE THAT SHOULD BE LOOKED INTO. THE DEALER, HARPER INFINITI, SAID THEY DID NOT WORK ON THE STEERING WHILE THE CAR WAS IN FOR SERVICE EARLIER THAT DAY. ..UPDATED 07/01/14 *BF ACCORDING TO THE SERVICE INVOICE, THE STEERING SHAFT WAS NEAR FAILURE. THE STEERING COLUMN AND SHAFT WERE REPLACED. UPDATED 07/24/24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597578June 11, 2014
SERVICE BRAKES, ENGINE
THE BRAKES SQUEAK CONSTANTLY WITH DEALER PARTS. MY RADIATOR CRACKED AND NEEDED REPLACEMENT AT ABOUT 50,000 MILES. ACCORDING TO SEVERAL OWNERS ON THE NICO BLOG THIS IS A COMMON PROBLEM. I AM VERY CONCERNED ABOUT THESE ISSUES. I WOULD LIKE TO KNOW WHAT CAN BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576982April 2, 2014
STRUCTURE:BODY
I BOUGHT THIS VEHICLE ALMOST TWO YEARS AGO AT THE KIA DEALER SHIP LOCATED ON 441 NW MIAMI FL, AND BETWEEN MID SEPTEMBER AND ON,IN MIAMI WE WERE EXPERIENCED CONSTANT HEAVY RAIN. I NOTICED THAT A LEAKING ON THE FRONT DRIVER SEAT BELOW THE GAS PADDLE, WATER DRIPPING WITH FORCE EVERY TIMES IT RAINS AND MY FRONT CAR DRIVER SIDE SOAK AND WET WITH WATER. I REPORTED TO THE DEALER ON NUMEROUS OCCASION AND THEY STATED THAT THEY ARE NOT RESPONSIBLE FOR IT BECAUSE THE CAR WAS SELL AS IS. THEY ADVISED THAT I CONTACT THE MANUFACTURER FOR THE DEFECT. THE INSIDE CARPETED AREA IS LOOKING RUSTY AND BLACK, WHICH HAS CAUSE A BAD ODOR TO MY CAR; THIS CAUSE IT TO BE HAZARDOUS AND WHEN I AM DRIVING, IT CAUSES MY FEET TO BE SLIPPERY ON THE PADDLE IN WHICH CAN CAUSE TERRIBLE ACCIDENT. I TOOK THE VEHICLE TO KIA AUTO PARTS SO THAT THEY CAN CHECK FOR THE WATER LEAK, IT WAS UNSUCCESSFUL THEY COULD NOT DETECT THE AREA WHERE THE LEAK IS COMING FROM. ALSO THEY ADVISED THAT I CONTACT THE MANUFACTURE FOR BODILY DEFECT. I AM A VERY CAUTIOUS INDIVIDUAL AND BELIEVE THAT SAFETY IS A NUMBER ONE CONCERN IN EVERY COMMUNITY, AM LOOKING TO RESOLVE THIS MATTER TO THE BEST WAY POSSIBLE. PLEASE HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576215April 1, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED WHILE DRIVING 65 MPH THE PASSENGER AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE TECHNICIAN DIAGNOSED THAT AIR BAG SENSOR WAS BROKEN AND NEEDED TO BE REPLACED. THE AIR BAG SENSOR WAS RESET AND FUNCTIONED NORMALLY FOR SIX WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000 AND THE CURRENT MILEAGE WAS 69,000. UPDATED 06/10/14 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553830November 26, 2013
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND ENGAGED INTO LIMP MODE. THE VEHICLE WAS RE-STARTED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THAT LISTED IN NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL) HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. ..UPDATED 12-30-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549239October 23, 2013
TIRES:SIDEWALL, TIRES
MY CAR HAS 4 MICHELIN LATITUDE TOUR HP TIRE SIZE P225/60R17 AND TIN CODE DOT EDXHN2WX4907. I HAD ONE TIRE REPLACED BECAUSE IT DEVELOPED AIR LOSS WITH TIME. MY INFINITY EX35 HAD THE LIGHT FOR TIRE PRESSURE LOSS ON . AFTER THIS INCIDENT WE RE-PRESSURIZED THE TIRE WITH THE CAR?S PLACARD SPECIFICATIONS. TWO (2) MONTHS LATER THE LIGHT FOR PRESSURE OF THE TIRE TURNED ON AGAIN. WE PRESSURIZED THE TIRE AGAIN. THEN AFTER A WEEK THE LIGHT TURNED ON AGAIN. WE PRESSURIZED THE TIRE AGAIN AND THEN THE NEXT DAY WE HAD A FLAT TIRE. I DECIDED TO TAKE IT TO THE DEALER AND HAD IT REPLACED FOR ANOTHER BRAND. AFTER THIS INCIDENT THE LIGHT OF THE PRESSURE MONITOR SYSTEM CAME ON AGAIN AFTER 2 WEEKS. BECAUSE OF THIS PROBLEM WE STRONGLY BELIEVE WE ARE HAVING THE SAME AIR LOSS PROBLEM WITH ONE OF THE OTHER 3 MICHELIN LATITUDE TOUR TIRES INSTALLED IN THE CAR. WE NOTICED 2 WEEKS AGO THAT THERE WAS A RECALL ON THE MICHELIN LATITUDE TOUR LINE THAT COVERS VARIOUS SIZES AND TIN CODES, HOWEVER, THE SIZE AND TIN CODE ON MY MICHELIN TIRES WERE NOT COVERED ON THE RECALL. THE NHTSA CAMPAIGN NUMBER IS 13T006000 FOR THIS RECALL. I STRONGLY BELIEVE THAT THE MANUFACTURER ?MICHELIN NORTH AMERICA? IS UNDER RECALL, AND THINK MORE SIZES OF THE SAME TIRE LINE ?LATITUDE TOUR? SHOULD BE INCLUDED IN THE TIRE RECALL AFTER REVIEWING SEVERAL COMPLAINS OF THE SAME TIRE BRAND AND MODEL. I STRONGLY BELIEVE MY TIRES ARE HAVING AND EXPERIENCING THE SAME AIR LOSS PROBLEM DUE TO SIDEWALL PERFORATION THAT THE MICHELIN RECALL REPORTED. WE THINK THE PROBLEM REACHES OUT TO OTHER SIZES OF THE SAME TYPE OF TIRE THAT WERE NOT COVERED UNDER THIS RECALL. PLEASE CONDUCT OR INITIATE AN INVESTIGATION TO WHETHER OR NO THE RECALL SHOULD BE EXPANDED TO OTHER TIRE SIZES OF THE SAME MICHELLIN LATITUDE TIRE LINE. THERE CAN BE POTENTIALLY OTHER TIRES OUT THERE WITH THE SAME PROBLEM AS PEOPLE HAS DESCRIBED ON OTHER COMMENTS FOR THE SAME LATITUDE TOUR MICHELIN TIRES. WE ALSO NOTICED THAT THERE ARE OTHER COMPLAINTS IN THIS WEBSITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509165April 22, 2013
AIR BAGS, ELECTRICAL SYSTEM
PASSENGER SIDE AIRBAG LIGHT STARTED FLASHING, TOOK TO COLUMBUS INFINITI WHO TOLD ME FAULTY ELECTRICAL SYSTEM AND TO FIX OVER $3000. I SAID NO WENT HOME AND LOOKED UP ON INTERNET 2 RECALLS FEB 2008 AND OCT 2008 FOR THE SAME PROBLEM, 08V521000 AND 08V066000. I CALLED BACK DEALER AND THEY TOLD ME EVEN THOUGH IT IS THE SAME PROBLEM MY CALL WAS NOT INVOLVED IN THESE RECALLS. I CONTACTED INFINITI CORP AND FILED A COMPLAINT. RESULT WAS MY CAR NOT INCLUDED IN THE RECALL BUT THEY WOULD BE HALF THE REPAIR OR $1500 AND GIVE ME A DISCOUNT IF I BOUGHT A NEW INFINITI. I DON'T WANT A NEW INFINITI EVEN THOUGH I HAVE OWNED 5 AFTER THIS POOR SERVICE. I FEEL THIS IS A SERIOUS SAFETY ISSUE BUT I DON'T FEEL I SHOULD HAVE TO PAY FOR A REPAIR FOR A PROBLEM THAT HAS BEEN INVOLVED IN 2 RECALLS BUT SAYING EVEN THOUGH I HAVE THE SAME PROBLEM MY CAR ISN'T INVOLVED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498111February 14, 2013
SEATS
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE DRIVER REAR SEAT CAUGHT FIRE WHILE THE VEHICLE WAS PARKED IN THE GARAGE. THE CONTACT ALSO STATED THAT THE DRIVER REAR TIRE EXPLODED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE. THE MANUFACTURER INVESTIGATED AND CONCLUDED THAT THE FIRE WAS NOT CAUSED BY A MANUFACTURER DEFECT. THE CONTACT'S INSURANCE COMPANY BELIEVES THAT THE FIRE INITIATED AT A DEFECTIVE WIRING HARNESS LOCATED IN THE MOTOR AREA. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10487482December 5, 2012
AIR BAGS
THE DASH BOARD AIRBAG WARNING LIGHT STARTED FLASHING. IT STAYED FLASHING FOR A FEW WEEKS, SO I TOOK IT TO AN INFINITI DEALERSHIP. THE DEALERSHIP TOLD ME THERE WAS SOME TYPE OF COMMUNICATION PROBLEM BETWEEN THE ACU AND OCS UNITS, LOCATED UNDER THE PASSENGER SEAT. THEY SAID THEY COULDN'T TELL ANY MORE THAN THAT, AND WOULD TRY REPLACING THE ACU FIRST (THIS COST ME OVER $1000). THEY THEN SAID IF THE FLASHING LIGHT CAME BACK, THE NEXT STEP WOULD COST ME OVER $3200 (REPLACING THE OCS, I GUESS). I THEN LOOKED ONLINE FOR OTHERS WITH THIS PROBLEM, AS THIS PART IS INSIDE THE CAR, AND WASN'T DAMAGED IN ANY WAY (I HAVE THE OLD PART, LOOKS IN PERFECT CONDITION), SO I WAS SUSPICIOUS THAT THIS WAS A MANUFACTURER'S DEFECT. TO MY SURPRISE, WHEN I SEARCHED FOR 2008 INFINITI EX35, I FOUND NOT ONE, BUT *THREE* RECALLS FOR PASSENGER SEAT ACU/OCS PROBLEMS! WHEN I ASKED THE DEALERSHIP WHY MY REPAIRS WEREN'T COVERED UNDER ONE OF THOSE RECALLS, THEY INSISTED THERE WERE *NO* RECALLS FOR MY VIN. THUS STARTED MY EDUCATION ABOUT "VIN SPECIFIC RECALLS". SO NATURALLY, I ASKED WHY MY VIN WASN'T INCLUDED IN ANY OF THESE RECALLS - THEY ANSWERED "WE DON'T KNOW." SO, I ASKED, "WHO KNOWS?" THEY THEN DIRECTED ME TO YOU (THE NHTSA), WHICH PUZZLED ME, AS I EXPECTED IT WAS NISSAN ITSELF WHICH DECIDES WHAT VIN'S ARE COVERED AND WHICH ARE NOT - THE NISSAN REPRESENTATIVES I SPOKE TO INSISTED THIS WASN'T THE CASE. SO, MY COMPLAINT IS: MY VIN SHOULD BE COVERED BY (ONE OF) THESE RECALLS. I FIND IT EXTREMELY UNLIKELY THAT MY ACU FAILED BECAUSE OF "WEAR AND TEAR". I BELIEVE THERE IS A COMMON PROBLEM(S) UNDERLYING THESE RECALLS, WHICH ALSO AFFECTED MY CAR. A MANUFACTURER'S PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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