Hyundai Santa Fe Complaints (2016)

236 consumer complaints on file.

#11473473July 11, 2022
ENGINE
My 2016 Hyundai Santa Fe's engine just stopped on me on Friday afternoon June 17th. Driving home from work on a busy road my car began to make load noises & the engine light began to blink, within minutes my car died going about 45 mph, luckily I was able coast into the entrance of a neighborhood. The car would not start back up and I was stranded more than 20 miles from home. Only hours earlier I was on several major expressways and it frightens me to think of what could have happened if my engine stopped working earlier than it did. I had to have the car towed to the dealership from which I bought it. I was hoping they could fix whatever the problem was however they told me that my engine seized and it needed to be replaced. The car has since been at the Dealership, Rosen Hyundai of Algonquin, ever since. I bought the car used in February 2021 with 87K miles on it. The dealerships service department submitted a request to Hyundai USA to replace the engine but Hyundai USA has denied the request twice now. Unfortunately We owe $11k still as we have not even had it a year & a half. I discovered , upon some reserching that many people across the country have had or are currently experiencing the same issue with Hyundai USA. Looking for any help to solve my issue. I've been without a car since 6/17/22.The Dealership has no loaners & renting a car out of pocket is $400 - $500 per week. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471760June 30, 2022
POWER TRAIN, ENGINE
1) My mechanic inspected my vehicle after a rattling noise began sounding from the engine bay while accelerating and increasing RPM - The noise began shortly before the flashing check engine light turned on. My mechanic inspected the car and ran the code for the check engine light and determined that an engine connecting rod had broken and ruined the engine. Yes, it is available for inspection upon request. 2) The car experienced a loss of power and moderate vibration while driving to the mechanic after the issue. In hindsight I felt it was unsafe to have driven the car in that condition and if the mechanical issue first presented while driving at higher speeds I feel that it likely could have caused an accident or vehicle-vehicle collision 3) No. I am currently waiting for Hyundai to respond to my warranty claim. 4) No. The vehicle so far has only been inspected by my mechanic. 5) No. I began hearing the noise while running errands and within 5 minutes the check engine light came on and was flashing. I then took it to the mechanic a few days later and did not drive it between events.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470519June 22, 2022
ENGINE
The contact owns a 2016 Hyundai Santa Fe. The contact stated while driving 65 MPH, the vehicle stalled. There were no warning lights illuminated. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to an independent mechanic where it was diagnosed that there were metal shavings in the oil pan. The vehicle was then towed to the local dealer where it was diagnosed that the engine had seized due to the metal shavings. The manufacturer was notified of the failure and informed the contact that they would not honor the 100,000 miles warranty as he was the second owner of the vehicle. The manufacturer informed the contact that they would have honored the warranty if the mileage was under 60,000. The vehicle was not repaired. The vehicle was towed to the residence. The failure mileage was approximately 74,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462672April 28, 2022
ENGINE
Rod Bearing Failure at 112,000 miles, per dealer mechanic. No warning lights and oil has been changed every 7,500 (full synthetic). Have records to support engine maintenance history.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462421April 27, 2022
ENGINE
My car broke down on the freeway. The engine literally fell apart. Chunks of engine on the ground. I was driving at a normal rate of speed with the flow of traffic in the number 2 lane. I heard a ticking sound, turned off the radio to hear more clearly that it was not the radio. I got over as quickly as I could, then as I got into the slow lane I heard and felt a loud bang and the car died. When I got out to see what the problem was I found chunks of metal on the road. I initially thought I might have hit something, but once the tow truck driver showed up he could tell that the metal was parts of the engine. My car has been in the shop since February 12, the date of the death of my engine. I have since had to opportunity to read of about 50, and heard of hundreds of similar experiences. Hyundai is saying that since my car is out of warranty that they are not responsible, even after bringing to their attention all of the same issues with their terrible engine record. I was put in danger on a freeway as their engine literally fell apart on a busy California highway. The Hyundai Corporation has, as a “good will” act offered to cover 70% of the $18,000 repair bill! Leaving me to pay almost $6,000! I could have been seriously injured or even killed in a highway pile up if I had not acted as quickly as I did. After reading so many similar accounts, I feel strongly that Hyundai should cover 100% of the repairs and penalties of loss of vehicle and time this has cost me, and more importantly have to fix all of these vehicles that are still on the road in jeopardy of being involved in accidents due to engine failure while operating on highways. Please take action now. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459440April 3, 2022
ENGINE
While going highway speed (75mph) I suddenly had a simultaneous check engine light, oil pressure light, and charge system light all come on. Then the engine stalled, I heard a loud bang, and then once I pulled over immediately, there was oil leaking out of the car. I was 40+ miles from home, and the nearest Hyundai dealer, and had to get towed back to the dealership. They suspected a known issue with the engine rods and once they inspected it a few days later they confirmed there was a hole in the block. It is a known issue that Hyundai has given a warranty extension on and they replaced the engine and intake manifold, per the service invoice. I believe a known potential engine failure such as this should be cause for a recall. I was going 75mph when this happened. I could have lost control of the vehicle and crashed. I also could have had my small child with me and been trying to deal with getting help on the side of a highway with a toddler who doesn’t understand to stay away from the roadway. I am thankful all was well but engine stalls when the manufacturer knows there is a defect is putting peoples’ lives at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459233April 1, 2022
VEHICLE SPEED CONTROL:THROTTLE
2016 HYUNDAI SANTA FE . CONSUMER WRITES IN REGARDS TO MALFUNCTIONING THROTTLE. THE CONSUMER STATED THE VEHICLE'S ACCELERATOR PEDAL WAS DEPRESSED BUT, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE BEGAN KNOCKING AND STALLED. ATTEMPTS WERE MADE TO REPAIR THE VEHICLE BUT, THE FAILURE RECURRED. ON SEPERATE OCCASIONS THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONSUMER REQUESTED AN INVESTIGATION INTO THE VEHICLE'S FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457005March 16, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2016 Hyundai Santa Fe. The contact stated that there was a delay response in the Back Over Prevention camera at lower temperatures during winter the months. The contact stated that the camera would operate as designed in warmer temperatures or once the vehicle was fully warmed up. The vehicle was taken to several independent mechanics who informed the contact that they could not replicate the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453959February 24, 2022
ENGINE
While driving car would slow speed unexpectedly. In addition to this issue the heat in the car stopped working. After having several system flushes and parts replaced by our mechanic we took it to the dealership for evaluation and was advised the car has complete engine failure. No check engine light ever came on!! Was advised by dealership that several complaints have been made about this particular engine but no recalls have been made. The transmission for this car was already replaced less than a month after purchasing at 66,000+ miles due to a defect, and it has been continuous issues since then. Car has been regularly maintained and despite these preventative maintenance steps the engine still failed. Hyundai I am sure is aware of these engine issues and should address them immediately. Consumer would like to add that after speaking with the salvage yard about a replacement engine the gentleman advised that he received 1000+ inquires for a engine for this make and model year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453356February 22, 2022
ENGINE
Vehicle died while driving. No warning lights on at all. Dealer states that I have engine damage just by listening to it. Same issue is under recall for the santa fe sport engines but I am told that this will not be covered. This could have been an accident if I had been driving on a highway or a high traffic area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452495February 17, 2022
ENGINE
The contact owns a 2016 Hyundai Santa Fe. The contact stated that while driving at 60 MPH, an abnormal knocking noise had emitted from the engine. As the contact began to pull over, the vehicle stalled without warning. The contact was able to pull over and upon inspection of the vehicle saw that large pieces of the engine had scattered over the highway. Due to the failure, the contact had the vehicle towed to the dealer where a diagnostic was performed; it was later determined that the engine rod had punctured the engine block causing the engine failure. The manufacturer had yet to be notified of the failure. The contact was given an estimate for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451662February 12, 2022
ENGINE
I was driving on I-64 (eastbound), east of Richmond, VA heading home to Virginia Beach, VA. I noticed a knocking sound, intermittent at first, but becoming more prevalent and much louder. By the time I got home, the engine knocking was horrible. I looked under the car, and saw some oil around the oil pan, but there was still sufficient oil in the engine (halfway between the MIN/MAX marks on the dipstick. At no time, before during, or since was there any warning lamps lit on the dash, nor were there any codes that could be pulled indicating an issue. We had the car towed to Hall Hyundai in Chesapeake, VA (that's where we bought it), and they said the engine was full of metal and needed to be replaced. They did not say exactly what failed in the engine, but my suspicion is one of the pistons had a catastrophic failure. That was on 11 DEC. The engine has since been replaced with a remanufactured engine, but we still do not have our car back. After the initial repair, we noticed a puddle of oil on our garage floor. The car is back at the dealership and they've found 3 separate leaks so far. In reading of similar engine failures with our year range of Hyundai Santa Fe, we were fortunate. Our failure could have led to an immediate engine failure, engine fire, or worse that could have caused a serious accident since I was travelling on the highway. My concern is that Hyundai to date has dismissed this as nothing more than a fluke, and since we're beyond the terms of the warranty, not their problem. That couldn't be further from the truth. This is a BIG problem since the component that failed in our 3.3L V6 is the same component that forced a recall of their 2.4L 4-cyclinder that is common in their Santa Fe Sport model. I guarantee you that they use the same process, materials, etc. in the pistons for both, and this warrants a recall for our model/engine type just like the 2.4L recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450993February 8, 2022
ENGINE
Car is consuming oil, not leaking. Mechanic stated that some Hyundai models with similar engines are having their engines recalled. It is sometimes 2 quarts low between a 4000 mile check and the 5000 mile oil change. no light indicates that it's low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451027February 8, 2022
UNKNOWN OR OTHER
2016 Santa Fe - While driving on interstate all warning lights came on - antilock brake, check engine, electronic power steering, vehicle grade, outside temp blinking blank. Took to reliable shop and they said it was right front speed sensor, had that replaced still all warning lights on. Engine code that caused the lights was P2159 (Vehicle Speed Sensor B range performance) I took the car to Jim Click dealership in Green Valley they had the car for 7 days said they finally figured out that it had wires that were shorted that fed back to modules and they would have to do an overlay of these wires, so they would run new wires in the area that was bad, we got the car back after repairs and it is all working now, the car only has 86 k miles and has never been in an accident all wiring in the vehicle look still brand new. I read online of this same year of car has problems due to engine fires and suggest to park car away from anything in case it does catch fire, the article also talks about it starts with the antilock brake control module that can cause an electrical short. I am wandering if this is going to happen again because they repaired shorted wiring but did nothing to replace any bad control modules that may be causing fires in these vehicles. These repairs cost me over 700 dollars in which I think should be under warranty, But the real scary thing is I don't want to be driving down the road and have this car go up in flames. The article on the internet I read was written by Tom Krisher AP Auto Writer he also states that Kia is also also included with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451036February 8, 2022
AIR BAGS, UNKNOWN OR OTHER
The clockspring of hyundai steering wheels does not work and goes bad. This is a known problem within hyundais. A bad clock spring leaves without cruise control, a functioning horn, or most importantly, a functioning airbag. You would be unable to alert an inattentive driver and the airbag may not deploy in the event of a collision Problem is confirmed by dealership. No warning lamps or messages occur from the issue. You only know when your buttons or horns don't work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445754December 31, 2021
ENGINE
On September 15, 2021 while driving the Santa Fe engine just stopped in the middle of an intersection , was able to coast to the side of the road. Vehicle has fuel, showed no issues prior. Tow truck driver attempted to jumpstart the vehicle with no avail, was towed to the local Hyundai dealer ship who had it for one week to finally tell me that the motor was blown and needs a new long motor for $15,399.00 USD. Had a second automotive shop check out the vehicle and was told the same diagnosis, motor was blown needs to be replaced, and that Hyundai no longer is manufacturing the long engine the this Santa Fe takes. I was also informed that this wasn't the first Satna Fe that they have diagnosed with this problem, both the Sport model and the same model I currently have. Neither the Hyundai dealership or the dealership where I purchased this vehicle one year ago, will help me. I am aware that Hyundai has recalled the Sport model for engine problems, but the model I own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445234December 28, 2021
ENGINE
We purchased the vehicle in December 2017 with 30,753 miles and the engine seized in July 2021 with 79,896 miles. When we purchased the vehicle, we were told that Hyundai's warrantee would only be 50% of the original owner warrantee which means it would expire at 60,000 miles. We submitted a claim with Hyundai in July 2021 (Case#: 18480584) but Hyundai refused to stand behind the vehicle and we decided not to spend the estimated $12,000 to repair the engine. We sold the vehicle to a junk yard for $1,500 in August 2021. My personal opinion is that Hyundai should stand behind every vehicle they manufacture throughout the life of the vehicle. The full warrantee should transfer from owner to owner and not be shortened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441570November 24, 2021
ENGINE
This vehicle is burning close to 2qts of oil within 1000 miles. There is no warning that the engine is low on oil which could cause the engine to seize at any time. Hyundai has us go through the oil consumption test and acknowledged it was a problem but denied the claim because the car was on the second owner. The third-party warranty company refused to help unless it was a total engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440671November 16, 2021
UNKNOWN OR OTHER
I was driving and all of a sudden heard a rough rattling sound coming from the engine. Hyundai didn’t have time for me, so I had it towed to a local mechanic. Diagnostic: timing chain done but also knocking of the engine. Oil consumption causing this and new engine required. Had it towed to Hyundai a couple weeks later. Same diagnoses- new engine required for engine knocking and failure of internal timing components. Hyundai confirmed the engine oil consumption is bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438306October 27, 2021
ENGINE
Engine failed while driving in traffic almost causing an accident. Had it towed to dealership. I was informed there was a recall for engine failure but dealership is telling me that manufacturer has denied the recall saying it has already been taken care of which is false. I also found out that when I bought the vehicle from a licensed dealer in 2018, that ownership was never transferred. The dealership is also telling me that the vehicle is still listed in another company name which is why I never received any recall information. Now I am stuck with a financed vehicle with several recalls that the dealership and manufacturer are refusing to honor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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