Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#11530755July 6, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Our family 2013 Santa Fe was leaking fuel in June 2023. Hyundai of Chantilly failed to check on Technical Service Bulletins (TSBs) that were related to our 2013 Santa Fe. TSBs are circulated to “General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair”. Per Recall 180: Hyundai is conducting a safety recall in the United States to confirm the high pressure fuel pipe was properly connected by Hyundai dealers to the fuel pump outlet during prior engine replacement. What is the safety recall? Certain model year 2011-2018 Hyundai Sonata, model year 2013-2018 Hyundai Santa Fe Sport, and model year 2014-2015 and 2018 Tucson vehicles had engines replaced. In some cases, during engine replacements, the high pressure fuel pipe may have been damaged, misaligned, or improperly torqued during the engine replacement procedure, allowing fuel to leak. What will Hyundai do? Hyundai dealers will inspect the connections of the high pressure fuel pipe to the fuel pump outlet for fuel leaking. If leaking fuel is detected, the fuel pipe will be replaced and properly installed with a new one. This procedure will be performed at NO CHARGE. My daughter mentioned to Hyundai Service Advisor, that the engine had been replaced under the recall last Spring 2023. Why didn’t the Service Advisor or Service Technician check the TSB? That should have been the first thing to do, especially when fuel lines don’t go bad that quickly. The level of incompetence at Hyundai of Chantilly Service Department is staggering. I paid over $1300 at Hyundai of Chantilly, most of which is covered by a recall. Now, I’m in the process of requesting reimbursement from Hyundai Motor America, which could take 120 days to process/receive. Why should customers have to do research to find out whether their vehicle was impacted by a recall? Hyundai should be fined civil penalties for failures in fixing recall issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529893July 1, 2023
ENGINE
loss of compression - cylinder 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528942June 26, 2023
POWER TRAIN
The component is the differential. Yes it is available The differential is leaking oil from the coupling assembly and makes noise while driving like a skip and when you turn to the left and in reverse. Because it helps with the braking time and lessened the risk of things such as vehicle rolling over on curves. I've had my car in for this problem since Jan. 2023 with the dealership telling me and repairing everything but this problem. Took it to two other mechanics that both agree its the coupling . Call the dealership again because Hyundai states they must see the problem are they are 1-3 months out. I have the pictures from mechanic and their sister company did have a recall on the 2013-2020 Sorento that uses the coupling but never a recall on Hyundai. I received a new engine in 2022 and after this noise started, put my car in the shop from Jan2023-May2023 and they never found the problem but said it was the tie rods and a axle that was replaced and still did not rectify the problem. Car has been sitting .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528426June 22, 2023
ENGINE
I was driving down the highway on my way out of town with my son was going 60 miles down the highway in my engine field in the middle of the highway. My car just shut off and I had to cut through traffic to get on the side of the road. Praying that me and my son were safe. Then my car started smoking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527786June 19, 2023
UNKNOWN OR OTHER
05/22/23 engine shut off as I was exiting freeway. Dashboard fully illuminated with all check engine lights on. Put the car in park, turned car off, and turned it back on and the engine turned over and allowed me to get home. 5/23/23 inspected at AAMCO. Issue was not able to be replicated and tech stated that the computer did not record any issues from previous day. 6/6/23 engine spontaneously shut off on freeway. Pulled to shoulder and heard knocking sound, saw plume of smoke, then car erupted into flames. No injuries. Los Angeles FD report 0591 Car determined total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11527369June 16, 2023
ENGINE
The contact owned a 2013 Hyundai Santa Fe. The contact stated that her husband was driving at 55 mph while depressing the accelerator pedal but the vehicle failed to accelerate and began to decelerate its speed. The contact stated no warning light was illuminated. The driver was able to park on the side of the road and turned off the vehicle. The driver was unable to restart the vehicle, and he saw smoke exiting the hood. The contact and her husband exit the vehicle safely before the vehicle was engulfed in fire. The fire depart extinguished the fire. A fire report was filed. The contact called the police department and also filed a police report and deemed the vehicle was a total loss The contact stated no one sustained any injuries nor sought medical attention. The contact called the insurance company and had the vehicle towed to a towing lot. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11526172June 9, 2023
ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic and the contact was informed that the engine needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526256June 9, 2023
SERVICE BRAKES, ENGINE, POWER TRAIN
I was driving down the highway when the car suddenly just jolted stalled and misfired. I put on my hazards and jerked to get a read since the engine light came on. After 4 diagnostic tests and 3 different mechanics the codes read misfire in cylinder 2. Spark plugs were installed new, but after further inspection and 3 pressure tests the problem was scoring to the cylinder wall, not the cylinder coil itself. The final test was by a Hyundai dealer, but he did not tear down the engine further to find exact cause. He initially suggested an oil change, but I have been getting oil changes every month before service is due as oil is burning off and not lubricating essential mechanical parts. I have records of monthly changes. I also had several issues with brake fluid leaks regardless of tube installation per another recall for ABS system. I visited dealer under the advise of Hyundai customer service telling me I was under an extended warranty up to 150,000. After visiting dealer I was told the warranty does not cover my power train issue but only pertaining to rods and bearings. However, according to best practice guide 162 and class action I am still eligible for free inspection as a returning customer which was denied. I had no notice or knowledge of a bad engine when purchasing vehicle. I was told of ABS system recall and a no cost inspection. The previous owner serviced the recall 162 so it’s showing as closed, but as a returning customer I believe it to still be active and deserves further review. A tow would be required to inspect the vehicle at any dealership or repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525899June 7, 2023
ENGINE
My engine randomly misfired out of nowhere one day and a rod threw through my engine. I have a perfect history of proper engine maintenance with scheduled oil changes included. There is a safety recall on my year, make and model or vehicle for premature wear of bearings that cause the motor to seize but my VIN number says I’m not affected. I believe I have been.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523777May 25, 2023
ENGINE
I have had my Hyundai for 3yrs and religiously get my oil changed from my mechanic. My car is consuming oil. I got an oil change a month ago and went to check my oil on my dipstick and it was VERY low. There is no oil leaks. My car vibrates when I sit at a light or am parked it also has bad acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523463May 23, 2023
ENGINE, UNKNOWN OR OTHER
As I drove off the highway and stopped at the light, all of my warning lights came on and fire started coming out of the hood in front of me. I bailed out of the vehicle and the entire front half of the car burned/melted completely.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11522761May 18, 2023
ENGINE
Engine consumes oil significantly. After 3 month of oil change, most no oil is shown on the dip stick. I noticed that there is a recall for 4 cylinder engines but no recall for V6 engines. However, same issue is happening to my V6 engine. I am refilling oils every month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521863May 13, 2023
ENGINE
I was driving down the interstate coming up to a bridge with barely any emergency shoulder in the pouring rain with my 7 year old son in the back seat when all of a sudden my car lost power and would no longer accelerate over 60mph. I pulled to the side of the road and had to have my vehicle towed. After I finally made it back home, I researched the issue and found that this has already been recall on my vehicle back in 2017 prior to me purchasing the car and it supposedly fixed but either it wasn't fixed or the repair has failed again. I see many other owners of other Hyundai models and Kia are having this issue even after these so-called repairs have been made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521302May 10, 2023
STRUCTURE:BODY
The paint on my vehicle is pealing off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519446April 28, 2023
ENGINE
The engine is burning oil without any warning lights come on engine almost seized up . No no oil low light came on. Do you like that came out was check engine so we bought it to the dealership for service and then the ones they told us with the problem with the engine and looks like the same problem that a Hyundai is having with the four cylinders which they are replacing unfortunately is only up to 150,000 miles a Hyundai will not do nothing for us on this engine because it’s not part of the recall, oh this is the same problem. The four-cylinder’s are having I was told by the mechanics in the service tech from a Hyundai. This is the second time this happened the first time they said we need a new toilet. We need a pressure switch We needed some other stuff in the car which almost came out to $4000 to get fix that at Hyundai add Voz , Ed Voyles and Hyundai in all Semira Georgia. I was just hoping you could help us with the situation to see if there’s anybody else out there with that problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518821April 25, 2023
ENGINE
While driving the vehicle, power was lost several times, the engine redlined because it could not switch gears. All of the oil was used by engine 40 days after oil change. Hyundai has repeatedly ignored our request for a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515517April 5, 2023
ENGINE
The engine is failing due to a broken bearing inside the engine. This caused oil to leak inside the engine and burn out through the exhaust. There were no warning lights such as a check engine or low oil. The reason we took it to the shop is because the car started making raddling and knocking noise when pressing the gas pedal. The mechanic shop informed us there was no oil in the vehicle when we just got a synthetic oil change in December. They diagnosed that significant engine damage was done and the engine needed to be replaced. The vehicle is almost 10 years old and has 108,000 miles. There were no warning signs of this happening it just happened. There were no major issues with this vehicle. We consistently maintained the vehicle maintenance and oil changes and kept all records.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514928April 1, 2023
ENGINE
I purchased a Hyundai Santa Fe V6 3.3 L what's 67,000 miles on it from an owner that kept it maintained at the dealership and we have records. I kept it maintained I have records to support. The complaint is the engine started failing without notice while driving which was very dangerous because of the loss of speed while in traffic. The engine would rev up to redline which would force me to let off the gas call losing all power. My four year old daughter and I almost got plowed over from behind on the interstate by a semi truck because our engine would suddenly rev way up to redline without any notice. I contacted Hyundai about it, the engine has now died and we lost $15,000 vehicle because of it. Hyundai has ignored us regarding the dead car and the safety component. They should not be allowed to conduct a business in the United States. The amount of lawsuit stacked up against them for ripping off we Americans, is absolutely absurd. Get off [XXX] and do something about it. I'm a tax paying Citizen and you're allowed me to get [XXX] in my own backyard with regards to a [XXX] car for my family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) a
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11513905March 27, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving my Santa Fe into my garage and there was a misfire in the engine. And then it stopped running, I have had it parked there now for 1 month because I don’t have the money to put a engine in it ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512248March 16, 2023
STEERING
On February 14, 2023 while driving Steering wheel broke (steering component failed) and had to stop at nearest repair station and was told not safe to drive. It was making clicking noise when turning wheel and backing out of a parking space. Next day had it towed to Hyundai and said the steering component in dashboard fell and metal crash bar was completely broken. They suggested I go through my insurance company because they didn’t know how it happened and said it was from a road hazard or pot hole I hit, but that was not the case and the insurance investigator did not see any signs of a collision and said it was probably a faulty part. What concerns me most is that if I was driving at high speeds on a highway it could have been very dangerous to loose my steering and cause a bad accident. I’m not sure how long my steering wheel was broken because I did hear noises but just thought it was the steering adjustment bar wasn’t in the lock position. It’s very disturbing to think I could have gotten killed. Hyundai doesn’t seem to want to acknowledge that it could be a manufacturer default and a safety issue on there part because the car is out of warranty. They don’t what to tell me what caused the problem of the steering column to fall and the metal bar to break. I’m the original owner and the car is kept in excellent condition with no neglect for this safety issue to happen for no apparent reason is very concerning. The repair fix the problem will cost $5,000. I did research the issue and found that there was a safety recall for faulty steering columns on 2017 Santa fe models and could cause a bad accident. I would like to report this issue and find out if anyone else reported the issue with their 2013 model. I would like to know if the following recall on the 2017 Hyundai Santafe could be somehow connected to my steering column issue: Recall 173. NHTSA campaign number: 18V11800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe