Hyundai Santa Fe Complaints (2016)

236 consumer complaints on file.

#11565659January 15, 2024
ENGINE
I own a 2016 hyundai santa fe and today the car just slowed down and then shut off, with no warning on a bridge, it was so scary being on that bridge and the car just stopped. I get it towed to hyundai dealership and they informed me my engine possibly seized but need a diagnostic test and it will be 4 to 6 weeks due to ALL THE ENGINE PROBLEMS ON THERE SANTA FES. So I have been reading on this site and the same thing is happening to others. I hope hyundai does the right thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563560January 4, 2024
ENGINE
Have had car for 8 months, just hit 70,000 miles and now need to replace my timing chain kit. Will cost 1,500 to 2,000 estimated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562226December 28, 2023
ENGINE, VEHICLE SPEED CONTROL
I am not sure what is wrong with my Hyundai Santa Fe 2016 because it is at the dealer at this moment waiting for a diagnostic test. I started the vehicle and heard a revving-up noise. I went to the doctor and on my way back to the house I accelerated and heard a rattling sound and the oil light, the check engine light, and the battery light all came on. The car slowed down and when I tried to accelerate again there was no acceleration power. I drove the car as far as I could go, then it stopped in the middle of a road. Thank God I was in my subdivision. I had to ask a UPS truck driver to push it to the curb. It was towed to the dealer 12/26/2023. That was the earliest appointment because it was the Christmas Holiday weekend. this is my only form of transportation. I am so glad I was not on a main street. UNKNOWN because I am waiting for the diagnostic test results. I am requesting a manufacturer's warranty because I am under 100,000 miles. I did file a claim with my insurance but haven't heard from them as yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556565November 23, 2023
ENGINE
Engine is consuming oil at an alarming rate. After 2000 miles, 3 quarts of oil was consumed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554526November 10, 2023
ENGINE, POWER TRAIN
The engine has been reported as failed. It is available for inspection. The safety of the persons in the vehicle and on the road around us were at risk, specifically with the loss of acceleration and power while driving in traffic and merging. Vehicle became unsafe for use for our family to use so we towed it to be evaluated at odometer reading of 97,181. What happened: Vehicle suddenly started making knocking noise. While driving the vehicle a sudden loss of acceleration and inability to accelerate. Engine started to shut off when it had been in park and then placed into gear. Towed vehicle to be assessed by a mechanic. When assessed at a mechanic, the problem was confirmed and it was also noted that oil had been consumed and noted to be loosing oil internally and has burn on dipstick. No oil spots noted in area where car had been parked or leaking oil on engine. Mechanic assessed that there was engine failure and the engine would need to be replaced. Mechanic also ran diagnostic testing and noted to only have active codes for the tire pressure monitor system of C1212 VSS. Diagnostic health report noted to have no issues. Readiness monitors completed with no issues. Diagnostic health report available. Transported vehicle to dealership, where it was inspected and engine issue was confirmed as well as identical health diagnostic report. It was reported that this model was not part of the recall and warranty extension because it is a V6 engine and not a 4 cylinder so manufacturer would not be replacing engine. Due to being the second owners of this vehicle, we do not meet criteria to utilize the 100k mile warranty. All of this has occurred with out an engine warning light turning on the dash or service code being found when computer was interrogated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554543November 10, 2023
ELECTRICAL SYSTEM, ENGINE
EXCESSIVE ENGINE OIL CONSOMPTION AND THE BRAKE LIGHTBULL KEEP BURNING FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554550November 10, 2023
ENGINE
Engine seized while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554204November 8, 2023
ENGINE
The contact owns a 2016 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The failure had reoccurred several times. The vehicle was taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552144October 26, 2023
ENGINE
The engine in my vehicle seized, prompting an inspection that unequivocally attributed the failure to a well-documented and acknowledged issue with the engine. This incident occurred while I was navigating on highway, placing my family and fellow road users in a precarious situation. The dealership's assessment reaffirmed that this recurring engine problem afflicts my vehicle model and had been thoroughly scrutinized by their experts. Remarkably, there were no warning signals such as the engine light or oil light to forewarn me of the impending engine failure. Despite having undergone a recent oil change, no apparent symptoms signaled that my engine was running perilously low on oil. Regrettably, Hyundai has chosen to decline any responsibility for replacing my engine or extending assistance. Their reasoning is grounded in my failure to procure a software update that, unbeknownst to me, was an essential requirement. Furthermore, I had received no prior communication via mail, email, or phone alerting me to the necessity of this update. It is crucial to note that this software update, while designed to enhance warning mechanisms, does not offer any guarantees against engine failure but merely serves to provide advanced notice of potential issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551294October 23, 2023
ENGINE
Engine threw a rod and damaged the whole engine. No warnings. Same exact issue my friends 2015 did. Her engine was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550323October 17, 2023
ENGINE, UNKNOWN OR OTHER
After crossing 90,000 miles the vehicle started to consume too much oil too quickly. After a professional analysis the mechanics found no problem. Going on 112,000 miles now and the vehicle is going through and/or burning oil much more rapidly than what one would expect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549310October 11, 2023
ENGINE
The vehicle will not accelerate over 30mph. I was entering the interstate on ramp and am not able to accelerate to the speed limit. The cars approaching had to slow down significantly to avoid a rear end collision. This happens every time whether I am at a stop light on a normal roadway or entering the interstate. There are never any warning lights or sensors indicating that there is a problem. I have completed all of the recalls and system updates required by the manufacturer. I have completed the oil consumption and engine cleaning multiple times and it has not helped the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549443October 11, 2023
ENGINE
The contact owns a 2016 Hyundai Santa Fe. The contact stated that while his wife was driving at an undisclosed speed, the low oil pressure warning light was illuminated. The contact’s wife then drove back to the residence, and the contact added oil to the vehicle. The vehicle was then towed to the dealer, where it was diagnosed that the engine needed to be replaced. Additionally, the dealer informed the contact that the Knock Sensor Detection System (KSDS) software needed to be updated. The vehicle was not repaired. The contact related the failure to Hyundai Campaign Number: 966; however, the dealer informed the contact that the campaign had expired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548349October 5, 2023
ENGINE
-my engine seized. It has been inspected and they agreed it was due to the known faulty engine. -my engine failed in the middle of the highway endangering my family and anyone else on the road. -the dealership confirmed that this is a recurring problem in my vehicle and has been inspected. -the engine light nor the oil light came on to alert me that was engine was out of oil. Yes I did have an up to date oil change. No other symptoms were present to indicate I had no oil left. Hyundai has refused to replace my engine or help me at all as I did not get a software update. I was never aware of this update nor had any correspondence via mail, email, or phone to tell me that I needed to get it. This update also does not stop your car from engine failure it just helps alert you that it will fail soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548002October 3, 2023
ELECTRICAL SYSTEM
Ever since I bought This 2016 hyundai Santa Fe Sport 2.0 Turbo from Advantage Hyundai, in Hicksville New York in December 2017, I have been having Battery problems, especially when the temperature falls below 70 degrees Fahrenheit. The alarm goes off by itself, it does not matter what time of day, draining the battery in the process. I took it back to the dealership they held the car, while giving me a loaner. I have taken the car to them no less than 6 times each time they assured me that the battery problem was fixed, yet the problem continued. I spoke to their Headquarters in California. They gave me the run around until the warranty expired.I recently changed the battery and alternator and the problem continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547467September 30, 2023
UNKNOWN OR OTHER
Oil burns through engine Oil light doesn’t work when I need an oil change. So I’m having to put 4 quarts of oil in myself every week Need towing as I’m unable to drive because I don’t want to take a risk of engine blowing up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546422September 25, 2023
AIR BAGS
The seat belt indicator on the console of a vehicle is illuminated the vehicle has not been any accidents or any problems other than that. I took it to the dealership and they stated it will take 2 to 3 weeks just a diagnostic this problem I think it should not be a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545961September 22, 2023
ENGINE
This is to update case 11541562, submitted electronically to NHTSA on 8/29/2023, 10:48:33 PM and 11537141, submitted electronically to NHTSA on 8/8/2023, 12:54:24 PM Napleton Hyundai of West Palm Beach and Hyundai Motor Services have repaired the Sanata Fe vehicle and replaced the engine along with some other repairs. At this time, we withdraw any complaints we had against Hyundai and Napleton Hyundai of West Palm Beach. The Service manager, Mike Clancy went above and beyond our expectations and we have no issues currently with the dealership. Mr. Clancy's service in the end turned out to be outstanding. The vehicle was returned to us and is currently in working condition, please close out these cases. Thank you for your time attention, and help with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544896September 16, 2023
ENGINE, SEAT BELTS
Seat belt on drivers side does not retract without assistance. I took it to Hyundai and they refused to fix it while the car was under warranty. The engine started burning excessive amounts of oil around 60K miles. We changed the spark plugs and found them to be covered in oil and corroded. We changed them again and they are worse. (Recommended every 100K miles.) The engine stalled once in traffic and continues to nearly stall when driven. The car has been burning in excess of 1 quart every 1000 miles since turning 75K miles. We were never notified of the engine failure issues with our SUV. At 96K mile it became so bad we took it in to Hyundai in Perrysburg OH Taylor Hyundai. We were informed about the engine issue and they began an oil consumption test. However the technicians when instructed to add 2 1/2 quarts of oil they added 5 ruining the testing. Then they claimed that the engine was only consuming 1/2 quart however we took a picture of the dip stick prior to brining it in and the oil was as always below the "L". We were then told we had to pay for an $800 engine flushing followed by 3 more consumption tests. Even if the tests show more than 1 quart of oil burning Hyundai may still refuse to replace the failing engine under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543854September 11, 2023
STEERING
The vehicle had 67000 Aprox miles. The rack and pinion and the intermediate steering colum needed to be replaced. This was done before any accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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