Hyundai Santa Fe Complaints (2009)

359 consumer complaints on file.

#11435172October 1, 2021
AIR BAGS
My vehicle shows diagnostic scan codes consistent with recalls that do include my vehicle's year, make, model, and trim, but does not include my VIN. I would like to have this safety hazard resolved, and it seems to me to be the responsibility of the maker.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427441August 2, 2021
FUEL/PROPULSION SYSTEM
2009 Hyundai Santa Fe Stalls out/DEATH TRAP, occasionally with no warning, seem to be when going up or down hills usually with quarter tank of gas approx. Possibly when decelerating. We have replaced both fuel pumps and it was ok for a while. The other day I was going down steep hill and it quit, i coasted to bottom and tried at least 10 times to restart. A DEATH TRAP for people, i had cars flying up on me almost rear ending me even thou I had my emergency flashers were on and my arm out the window flagging then around. I let car sit still a few minutes and it finally cracked. I started looking online for solutions but found many 2009 Santa Fe's have this problem. I called Hyundai and no Recall. I have already spend over $500 trying to repair this. I do see settlement against Hyundai for this problem on other years. They seem to know it is a problem but are not fixing unless forced. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423014June 30, 2021
ENGINE
While exiting highway, decelerating but still going mid-range speed (about 40 mph), car stalled and all power was lost. Could no longer control direction and almost slammed into median the first time (two days ago) and today, almost slammed into oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422744June 29, 2021
AIR BAGS
SLOWED DOWN TO PULL INTO PARKING SPOT AND SUDDENLY CAR PICKED UP SPEED AND CRASH THROUGH A VACANT STORE FRONT. CAR STOPPED AFTER HITTING A WALL AND MOVED WHAT EVER WAS ON THE OTHER SIDE OF THE WALL. AIR BAGS DID NOT DEPLOY DRIVER OF CAR WAS SHAKEN UP BUT NO PHYSICAL INJURIES. CAR DAMAGED TOWED TO JUNK YARD AND INSURER TOTALED VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11420526June 11, 2021
UNKNOWN OR OTHER
This has happened on more than one occasion. My car will suddenly try to stop and then it will accelerate really fast. I am not commanding it to do so with my foot. IT is very scary. then my car will just go cold.. The dash lights will all light up, blink on and off and then it leaves me stranded. I have to turn the vehicle off and sit there for a little before it will ignite again. It did this in the Publix parking lot as I was pulling into a spot to park and I almost hit a person walking by. It is like somebody has control of my vehicle and is accelerating and braking. [XXX] [XXX] Thank you for your attention to this matter INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417793May 19, 2021
ENGINE, VEHICLE SPEED CONTROL, STEERING
While driving on the interstate, I approached my exit. As I am slowing down, the engine shuts off and steering becomes very hard. I quickly shifted into neutral to restart the car to avoid a crash. There were no warning lights on the dash before shutting down. I immediately took it to a mechanic to see what the problem was. He said he saw none. This has been going on since September 2020 and it is happening more than one time a day. Since then, I have taken it to 4 other mechanics who have all told me that they don't see any problems. I take chances everyday not knowing when the car will shut down on me while driving because this is my only vehicle that I just bought in April of 2020. This is a very serious problem that should've been looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416198May 11, 2021
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
THE FUEL GAGE IS BROKEN, IT READS EMPTY WHEN FULL. THE ABS LIGHT CAME ON AND TOOK IT IN TO FIX IT. $400.00 LATER IT WAS FIXED. NOW I HEAR CLINKING SOUND FROM ENGINE. I THINK THE PISTONS RINGS ARE BAD. I'VE READ OTHER SIMILAR COMPLAINTS ABOUT THIS VEHICLE. NHTSA NEEDS TO INVESTIGATE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399931March 9, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HEATER AND AIR CONDITION SPONTANEOUSLY ACTIVATED WITHOUT WARNING AND FAILED TO TURN OFF. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386678January 5, 2021
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
CONTACT OWNED 2009 HYUNDAI SANTA FE SPORT UTILITY VEHICLE. AT 2PM ON JULY 7, 2017, DRIVER EXPERIENCED A SUDDEN, UNCOMMANDED ACCELERATION THAT CAUSED A FATAL CRASH THAT RESULTED IN THE DEATH OF THE DRIVER AND TWO PASSENGERS. MANUFACTURER WAS INFORMED ABOUT THE SUBJECT INCIDENT. HYUNDAI IS AWARE OF A STATISTICALLY SIGNIFICANT NUMBER OF UNINTENDED ACCELERATIONS WITH THIS GENERATION OF VEHICLES. OTHER PUBLIC VOQS AND PRIVATE CONSUMER COMPLAINTS SUPPORT THE CONTACTS ALLEGATIONS THAT THE VEHICLE HAD A CATASTROPHIC FAILURE WITH THE ELECTRONIC THROTTLE CONTROL SYSTEM. THE 2009 HYUNDAI SANTA FE WAS NOT EQUIPPED WITH AVAILABLE 'SMART PEDAL' BRAKE THROTTLE OVERRIDE TECHNOLOGY. IN 2012, HYUNDAI ADMITTED THAT "WITH VIRTUALLY ALL CARS USING ELECTRONIC THROTTLE CONTROL TODAY, THERE REMAINS THE REMOTE POSSIBILITY FOR AN UNFORESEEN ELECTRONIC THROTTLE CONTROL MALFUNCTION, CAUSING A VEHICLE TO ACCELERATE CONTRARY TO DRIVER INPUT. ALTHOUGH VERY UNLIKELY DUE TO VARIOUS BUILT-IN ELECTRONIC SAFETY PROTOCOLS, UNFORESEEN CIRCUMSTANCES COULD STILL EXIST THAT COULD CAUSE THIS TYPE OF MALFUNCTION.' HYUNDAI INTRODUCED `THIS CRITICAL SAFETY TECHNOLOGY' ON 100 PERCENT OF ITS NEW MODELS ANTICIPATING THE GOVERNMENT MIGHT MANDATE IT SOMETIME IN THE FUTURE. 'WITH HYUNDAI'S BRAKE PEDAL THROTTLE OVERRIDE CAPABILITY, ANY BRAKE PEDAL INPUT BY THE DRIVER, EVEN WITH A RUNAWAY THROTTLE CONDITION, COMPLETELY OVERRIDES ANY THROTTLE MALFUNCTION,' STATED THE DIRECTOR OF CERTIFICATION AND COMPLIANCE AFFAIRS FOR HYUNDAI'S AMERICAN TECHNICAL CENTER, INC. (HATCI), SAID IN A STATEMENT. 'IT IS NO LONGER POSSIBLE TO HAVE INCREASING ENGINE POWER ONCE THE BRAKE PEDAL IS DEPRESSED BY THE DRIVER. THIS ADDS A REASSURING, INCREMENTAL SAFEGUARD OF CONTROL FOR HYUNDAI DRIVERS.' PER CONSUMER AFFAIRS, 'LOCAL POLICE AGENCY SUGGESTS THAT HYUNDAI ACCELERATED ON ITS OWN BEFORE FATAL CRASH'. SPECIAL CRASH INVESTIGATION.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
3
#11385370December 28, 2020
AIR BAGS
THE AIR BAG LIGHT STAYS ON WHILE DRIVING. UNKNOWN CAUSE OF THE PROBLEM. RECALL WAS DONE PRIOR TO BUYING THE CAR TO MY KNOWLEDGE. BUT I ASSUME THAT THE PART WENT OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366749October 27, 2020
ENGINE
RANDOMLY HESITATES AND THEN STALLS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365954October 23, 2020
FUEL/PROPULSION SYSTEM
MY GAS GAGE STARTED TO WORK IMPROPERLY. I TOOK IT TO A MECHANIC I TRUST. HE TOLD ME THE FUEL PUMP SENDERS WERE BAD. AFTER HE REMOVED THEM HE CALLED ME TO TELL ME I WAS LUCKY MY VEHICLE DIDN'T CATCH FIRE OR BLOW UP! ONE SENDER HAS INSULATION BROKEN AND THE WIRE IS EXPOSED. HE ALSO FOUND THAT AN INTERNAL WIRE WAS EVEN WORST. THE PROTECTIVE CONNECTOR WAS GONE! THAT LEFT THOSE WIRES WITH NO PROTECTION. THEY SHOW SIGNS OF BAD CORROSION ON BOTH THE WIRES AND THE TERMINALS. THEY APPEAR TO MAYBE EVEN HAVE SHORTED OUT. THEY ARE BLACK AND A RUST ORANGE COLOR. THEY ARE ALSO PITTED. I CONTACTED HYUNDAI. THEY DIDN'T SEEM TO CARE. THEY WERE MORE CONCERNED THAT I HADN'T BROUGHT MY CAR TO A DEALER FOR OVER FIVE YEARS. I EXPLAINED THAT TWO DIFFERENT DEALERSHIPS HERE IN MIAMI HAD CHEATED ME AND TREATED ME BADLY. THE REPRESENTATIVE WAS TRYING TO INSIST IF I HAD BROUGHT MY VEHICLE IN THEY WOULD HAVE DISCOVERED THE PROBLEM SOONER. THAT IS JUST NOT TRUE. THEY ONLY WAY TO OBSERVE THIS PROBLEM WAS TO PHYSICALLY REMOVE THE BACKSEAT AND OPEN THE FLOOR TO EXPOSE THE GAS TANK AND THEN REMOVE THE PUMP! THEY WILL NOT DO ANYTHING! I HAVE THE FEELING THAT THEY WON'T EVEN REPORT THIS TO THEIR OWN COMPANY OR TO YOU. I STILL HAVE THE PARTS. THEY WERE ALSO NOT INTERESTED IN SEEING THEM OR PICTURES. THEY JUST DON'T CARE! WHAT IF MY CAR CAUGHT FIRE? WHAT IF THE FUMES IGNITED? ANYONE IN THE BACKSEAT WOULD HAVE BEEN EITHER KILLED OR INJURED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365373October 20, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPACE, STEPPED ON THE BRAKE AND THE CAR SPEED UP, CRASHING INTO A STORE FRONT, BREAKING THE GLASS WINDOW AND KNOCKING OUT SOME BRICKS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11362977October 6, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
TWO TIMES MY CAR HAS STALLED WHILE DRIVING, ONE AT 10 MPH AND ONE AT 20 MPH. THERE ARE NO SIGNS THAT THE CAR IS GOING TO STALL. HAVE NO LIGHTS, BRAKES, STEERING, CAN'T EVEN USE HAZARD LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360639September 23, 2020
UNKNOWN OR OTHER
MY VEHICLE WAS TAKEN FOR AN OIL CHANGE AT ETD SERVICE CENTER ON SATURDAY, 9/19/2020. I THEN DROVE DOWN THE PARKWAY FOR THE WEEKEND. I RETURNED SUNDAY NIGHT AND NOTICED MY OIL LIGHT WAS BLINKING WHILE STOPPED AT A LIGHT. I RETURNED TO ETD FIRST THING MONDAY MORNING 9/21/2020 WHO ADVISED THAT "IF IT HAPPENED AGAIN, BRING IT TO THE DEALER". TODAY ON 9/23/2020, THE OIL LIGHT WAS BLINKING AGAIN WHILE STOPPED AT A LIGHT AND THE VEHICLE WAS IDLING. THERE IS NO OIL LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350085August 18, 2020
STRUCTURE:BODY
PURCHASED CAR NEW GARAGE KEPT WELL MAINTAINED AT DEALER. HAD A RECALL IN 2016 FOR FRAME CORROSION. I BROUGHT CAR IN AND DEALER RUST PROOFED FRAME. CONTINUED TO HAVE CAR SERVICED AND COMPLETED ALL MAINTENANCE THAT DEALER RECOMMENDED. SOME REPAIRS VERY EXPENSIVE LIKE TIMING BELT, WATER PUMP, IDLE PULLEY ETC. LAST MONTH BROUGHT CAR IN FOR TRANSMISSION EXCHANGE AND I WAS TOLD THE SIDE RAILS OF CAR ARE RUSTED THRU AND CAR IS UNSAFE TO DRIVE. THIS VEHICLE WAS SUPPOSEDLY INSPECTED EVERY TIME CAR WAS SERVICED. HYUNDAI NEVER SAID ANYTHING ABOUT RUST GETTING WORSE. I WOULD LIKE YOUR HELP HOLDING THEM ACCOUNTABLE. THEY ADMITTED TO HAVING DEFECTIVE STEEL. PLEASE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350175August 18, 2020
FUEL/PROPULSION SYSTEM
FILLED UP WITH GAS AND DID SOME GROCERY SHOPPING WITH MY WIFE. AFTER ABOUT 15 MINUTES, WE STARTED SMELLING STRONG FUEL COMING THROUGH AIR VENTS WHILE DRIVING AROUND. GOT HOME AND REMOVED ENGINE COVER AND SPOTTED FUEL SEEPING FROM THE FUEL RAIL ABOVE THE FUEL INJECTORS. THE FUEL RAIL TUBE IS MADE OF PLASTIC AND HAD CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349975August 17, 2020
ENGINE
JUST BOUGHT A 2009 HYUNDAI SANTA FE. I DIDN'T EVEN MAKE IT OUT OF TOWN BEFORE IT STALLED ON ME SEVERAL TIMES. I WOULD HURRY UP PUT IN PARK AND START UP. I TOOK IT TO THE HYUNDAI DEALERSHIP AND THEY SAID THEY SEEN THIS A LOT OF TIMES BEFORE. ITS THE TIMING CHAIN AND TENSIONER. 2375 DOLLAR FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339140July 13, 2020
STEERING, UNKNOWN OR OTHER
WHEN I FIRST "TESTED" THE CAR I MENTIONED TO THE SALES PERSON THAT I THOUGHT IT WAS PULLING TO THE RIGHT. HE CONVINCED ME IT WASN'T. ON 7/31/19 I PURCHASED 4 NEW TIRES AND HAD A WHEEL ALIGNMENT. I TOOK IT BACK FOR ADJUSTMENTS TO THE ALIGNMENT 3 TIMES BEFORE THE COVID OUTBREAK (TWICE BEFORE JANUARY). IT IS NOW MAJORLY VEERING TO THE RIGHT AND I HAVE TO KEEP IT FROM GOING THAT WAY WHEN DRIVING. I DON'T DRIVE FAR TO WORK WHICH IS WHY IT WASN'T AS MUCH OF A PROBLEM BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331748June 30, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE UNINTENDEDLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TOWED TO HYUNDAI OF NEW PORT RICHEY LOCATED AT 3936 US-19, NEW PORT RICHEY, FL 34652, (727) 477-8644, WHERE AN UNKNOWN REPAIR WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 79,053.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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