Hyundai Santa Fe Complaints (2017)

972 consumer complaints on file.

#11553832November 6, 2023
ELECTRICAL SYSTEM, STEERING
My steering wheel locks up when I am driving and making turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553880November 6, 2023
ENGINE
I wrote two documents outlining my complaint and information about the service on this vehicle that might be helpful in understanding the big picture. I have filed a consumer complaint with the Attorney General's Office. They suggested I also file a complaint with NHTSA. I have uploaded my written statements and supporting evidence for this complaint. There was no fire in the vehicle but there was so much smoke coming from the engine the person driving could not see the rode, other vehicles, or a clear path to safely get the car off the freeway. Luckily she was able to move the car onto the shoulder of the rode as she was driving in the far left lane. She did not crash the vehicle into the median.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553896November 6, 2023
ENGINE
11/06/2023 I was driving down the hwy when I heard a loud knocking sound coming from the engine, so stopped at a gas station only to find out that the engine had no oil in the motor and the oil warning light did not come on and the engine started losing power so we had it towed to a dealership to have them diagnose the problem and they said we are going to have to put a new engine in the vehicle in which I'm going to have to do cause I have a loan on this vehicle. Good thing we were getting off the freeway before the vehicle started to loose power and catch us right in the middle of traffic. I was not alone in the vehicle at the time of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553644November 5, 2023
ENGINE
2017 Hyundai Santa Fe 7 seater died from engine failure due to no oil. Oil was checked by Earnhardt Hyundai 4,000 miles/10 months prior. Car never gave any indication that oil was needed or engine problem was imminent. It just died in the HOV lane and would not start up. Obviously it's very dangerous and unnerving when your car just stops out of the blue. Also since it's past 100,000 miles Hyundai is not offering any help with engine repair. On the internet there are numerous reports of this same thing happening to other 2017 Hyundai Santa Fe owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553411November 3, 2023
ENGINE
While driving home one day my car lost all power. All the warning lights on the dash came on and then my car was dead. I managed to safely get off the road but had trouble getting the car to stop. Once stopped safely, my car would not restart. It would crank but would not turn over. My car ended having to be taken to the dealer for diagnostic, only to be told me engine was seized. My car had 58,415 miles on it. No indication that there was anything wrong with the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553324November 2, 2023
ENGINE
In October of 2022 my check engine light came on when I took it to Oreily's error code P1326. When I searched code it was part of a recall indicating excessive connecting rod bearing wear. I called Hyundai of Del Rio which is about 80 miles from where I live. They told me to bring it in to address the issue they fixed the issue and advised me that there was an additional recall for the breaks. (recall 22V056000) They told me the parts were ordered and they would call me when the parts arrived. Now October 2023 my check engine light is on once again, called Hyundai Corporate and opened a case with them. They told me to take it to the dealership, called the dealership and asked for a tow they said they did not have one available. They advised me to get a tow and a rental car if the problem was with the warranty I would be reimbursed. My car was towed 10/24/23 and as of today no one tell me what the issue with my car is. When I call, they give me the run around. Hyundai corporate said they have not heard from Hyundai of Del Rio and Hyundai of Del Rio says they are waiting on Corporate. Corporate assigned me a case manager who stated I will not be reimbursed for tow or rental which is placing me in a financial hardship. I have spent 1K so far case #[XXX], case manager said we do not know what's going on and have not heard from dealership yet. He stated I can call I asked him not too since I am afraid, they will delay the process more. 11/1/23 I spoke with Dewayne at the dealership he stated yeah, we heard you opened a case and Hyundai said you will have to wait until they decided what's going to happen. How can they do this? It's my car do I not have a say in what they do to it? Do I not have a right to know what's wrong with it? am I not entitled to reimbursement? I have asked repeatedly for a loaner to cut the cost of the rental which is almost $70 dollars a day. The parts for the break recall were there and I was never contacted to take my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553103November 1, 2023
AIR BAGS, ENGINE, UNKNOWN OR OTHER
I purchased this vehicle 05/05/2019 as a certified pre-owned vehicle from the dealership. I have kept regular maintenance on the car. Three same day of purchase, the engine quit as I was driving it. I was making a left hand turn and it quit while I was in the intersection. My children were in the car. Hyundai replaced the engine, but about a year and half later, that engine did the exact same thing. This time I was coming off the freeway. I can't imagine the possibilities if this had happened while on the freeway. Now, the engine is making the same sound as with the first two engines. I took it to Hyundai, and they claim it's normal. The car has issues where I will be trying to safely merge into traffic and it will hesitate. There are multiple intermittent issues that occur, but the scariest is knowing how the first two engines felt/ran and sounded prior to their failure, and once again experiencing those exact issues. How many times should an engine have to be replaced in a four year period? It is very likely that one of my children could be fatally injured depending on where we happen to be when this most recent engine fails, because it will - guaranteed. Online forums are full of thousands of people who purchased vehicles from Hyundai that have the EXACT same issue. No check engine warning. Just a rough sounding engine, and then it will just quit as they're driving. Something needs to be done. Lastly, June 18th, 2023 I had a collision with another vehicle. I collided with another vehicle, my front end to the other drivers driver's side. My air bags did not deploy. Nobody was injured, but I truly feel my airbags should have went off for the amount of damage to my front end. Pictures will be included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552225October 27, 2023
ENGINE
Vehicle has 139k miles, regular maintenance, and engine had catastrophic failure at city street speeds when crankshaft and/or connecting rods failed. Hyundai advises that our vehicle VIN is not covered by their recall for this same issue. They say it only pertained to a small footprint of that manufacturing year. We still owe several years on this vehicle, and the cost to replace engine (with an equally problematic engine) will cost almost as much as we still owe, basically causing us to purchase the car twice. There should be some kind of recourse on these 3.3l engines with all the same issues. Reddit is full of people with the exact same issues. Our local shop quoted us at $11k to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552272October 27, 2023
ENGINE
Engine failed while driving. No warning lights. No check engine lights. Lost complete power whole driving at normal speeds. Complete engine failure. Regualr maintenance records kept. 104k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552295October 27, 2023
ENGINE
I was driving my 2017 Hyundai Santa Fe with 70,039 miles on the odometer. The engine shut off without warning while I was driving it. No check engine or any indication of a problem was displayed. This created a dangerous situation for myself and my 5-year-old daughter as I had no choice but to manage to push the vehicle out of the roadway to a safe place without power steering. Exiting the vehicle with a child in a car seat was equally dangerous and not a viable option. Capital Hyundai in San Jose CA inspected the engine and reported the engine siezed and required replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552010October 26, 2023
ENGINE
I bought the vehicle used and have had it for less than 2 months (to the date of the incident). I checked the oil before a long drive which was 2 weeks before the incident. Oil was topped off and looked and smelled fresh. I began to notice a knock followed by a check engine light for camshaft position sensor. I shut the car off immediately. When I checked the dipstick (2 weeks after our trip) there was not a drop on the dipstick. There are no signs of oil leaks to be seen. I drained what was left in the crankcase (less than a quart) and it was silver, thick, with metal flakes all in it. I refilled the crankcase and did not solve the knock (I ran it for 2 seconds after refilling it to test it). I contacted Hyundai with the issue and they asked that we make an appointment with our local dealer to have it inspected (closest appointment was 2 months out). The car has not run since I changed the oil (2 months ago). I checked the dipstick yesterday and it was still topped off. This rules out any oil leaks. The engine is eating the oil with no oil smell or smoke. There were no warning lights for low oil or low oil pressure. Our inspection is tomorrow so I am hoping they can do something about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551818October 25, 2023
ENGINE
I was driving down the freeway when all the hazard lights came on, the rpms went all the way to 6000 rpms and then I had no acceleration when I pressed the gas pedal. I somehow made it over to the right lane and pulled over. The car would not restart so I had a tow truck take it to the dealership. Hyundai will not honor their warranty because I couldn't come up with the receipts for my oil and filters. The engine, Theta II, is well known to consume too much oil and sieze engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551319October 23, 2023
POWER TRAIN
Driving down rd at 35 mph felt a sudden jolt and loud noise, car lost power and all lights came on. Coasted to a safe driveway and shut it down. Tried to re- start and it was a loud racket so immediately turned back off. Crazy thing is the oil was just changed , no leaks in garage or warning lights. Now I’m stuck trying to replace an engine that should’ve lasted more than 5 years!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551206October 21, 2023
ENGINE
Engine made knocking noises and was towed to a mechanic. Mechanic discovered metal shards in the oil pan and all signs pointed to being well maintained. We bought used from CarMax and are the 2nd owners. Mechanics best guess is engine failure due to defect and high oil consumption with no signs of leaks. No codes, no check engine light, no low oil pressure light. No warning. Oil changes were completed by us and valvoline at regular intervals. Safety risk of engine failure while driving and causing an accident. Car was successfully pulled to the side of the road. Hyundai dealership unable to help with repair assistance as we are second owners and warranty did not transfer. Researched community chat forums and this seems to be a common issue for this engine to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550768October 19, 2023
POWER TRAIN, ENGINE
Morning of October 16th, wife said engine "clicked" at start and then stopped at idle. I checked oil as it had been changed week prior and all levels were normal, then performed diagnostic with Carista tool and app, no codes. That evening while on the way to my 4 year olds practice, the car stopped in a lane of travel on a main cross town thoroughfare in Charlotte NC in rush hour, my wife, 4 year old, and 1 year old in the car. No light or indicators AT ALL ever came on NOTHING, no check engine light, nothing. Had it towed to local shop and he said this is the 10th or 11th Santa Fe we have seen with the V6, it most likely is the motor. So he does prelim diagnostic and suspects a thrown bearing and recommended we tow to Hyundai dealership, just at 70k, how is this possible? We are second owners and our VIN does not qualify for campaign 168. Shocking to now realize this appears to be an ongoing issues with this engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550850October 19, 2023
ENGINE
Engine light came on and then the engine lost power and had to be towed to dealership. Dealership said it was internal engine failure. Requested oil change documents for the past 6 years. First/original owner and vehicle only has 74,139 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549527October 12, 2023
ENGINE
Engine failure. The vehicle was towed to Crenshaw Hyundai in Burlington, NC. Crenshaw Hyundai advised me the engine needed to be replaced due to rod failure. I cannot confirm if the parts are available for inspection. Engine failure while driving causing a stall. The problem has been verbally confirmed to me by Crenshaw Hyundai. The problem has not been inspected by police, insurance representative, or anyone else other than Crenshaw Hyundai. There were no warning lamps displayed prior to failure of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549591October 12, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated when checking his oil he observed that the level was very low. The contact stated that he had noticed that when he was accelerating he would hear an abnormal knocking sound from the engine. The contact stated that he checked the oil and again saw that the level was dangerously low. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the PCV valve needed to be replaced. The vehicle had been repaired, however, the heavy oil consumption continued. The contact had an oil consumption test run and was advised that the vehicle was not at the threshold for engine replacement. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549618October 12, 2023
ENGINE
We were driving down the road with zero warning noises started to come from the car and the entire car shut down. We drifted to the side of the road from the momentum. Tow truck was called and the mechanic states the engine is completely blown. How may people need to report before this is addressed?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549639October 12, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving at approximately 65 MPH the vehicle had begun to make an abnormal banging and knocking sound from the engine compartment. The contact pulled over, turned the vehicle off, and checked under the hood for any debris or loose engine parts that could account for the banging sounds. The contact turned the vehicle back on normally and there was no engine noise, however when he placed the vehicle into drive (D) and depressed the accelerator the loud banging noise started. The contact stated no warning light was illuminated. The contact drove the vehicle back to his residence and checked the oil and noted that the dip stick showed no oil at the tip. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe