Hyundai Azera Complaints

713 consumer complaints on file.

#10605812June 25, 2014
SEATS
TL* THE CONTACT OWNS A 2007 HYUNDAI AZERA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE DRIVER'S SEAT BEGAN TO SLIDE BACKWARD INDEPENDENTLY. THE CONTACT STATED SHE ADJUSTED THE SEAT BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598773June 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 HYUNDAI AZERA. THE CONTACT STATED THAT THE CHECK ENGINE, ANTI-LOCK BRAKES AND THE ESC WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE ANTI LOCK SYSTEM NEEDED TO BE REPLACED BUT WAS UNABLE TO DIAGNOSE WHY THE CHECK ENGINE WARNING LAMP WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFERED ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 09V122000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598779June 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 HYUNDAI AZERA. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE, NO KEY, AND BATTERY WARNING LAMPS ILLUMINATED. THE CONTACT MENTIONED THAT HE WAS ABLE TO RESTART THE VEHICLE AFTER SHIFTING INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597203June 9, 2014
SEATS
TL* THE CONTACT OWNS A 2008 HYUNDAI AZERA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE SEAT ERRONEOUSLY MOVED FORWARD AND FORCED THE DRIVER AGAINST THE STEERING WHEEL. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SEAT TRACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 16,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596252June 4, 2014
SUSPENSION
ON MAY 17, 2014 AT APPROXIMATELY 1 PM IN THE AFTERNOON, I WAS DRIVING ON THE FREEWAY WHEN I HEARD A LOUD "THUD" AND MY STEERING WHEEL JERKED SLIGHTLY WHILE TRAVELING AT 65 MPH. THE SOUND CONCERNED ME SO I PULLED OVER AND LOOKED AT MY BRAKING ASSEMBLY ON THE DRIVER'S SIDE FRONT WHEEL. I DIDN'T SEE A LOOSE CALIPER OR ANYTHING OUT OF THE ORDINARY SO I "LIMPED" TO WHERE I WAS GOING. WHEN I ARRIVED AT A FAMILY MEMBERS HOUSE, I REMOVED THE FRONT DRIVER'S SIDE WHEEL AND WAS SHOCKED AT WHAT I SAW. THE UPPER CONTROL ARM HAD SNAPPED IN TWO AT THE BALL JOINT. HAD I REALIZED THAT AT THE TIME, I CERTAINLY WOULD HAVE HAD MY CAR TOWED SINCE THIS WAS A SAFETY ISSUE. I ORDERED A NEW CONTROL ARM AND INSTALLED IT OVER A PERIOD OF SEVERAL DAYS. I KEPT THE BROKEN CONTROL ARM AND BROUGHT IT TO MY LOCAL DEALERSHIP TO SHOW THEM WHAT HAD HAPPENED AND TO INQUIRE ABOUT ANY RECALLS HYUNDAI MAY HAVE ON THEIR CONTROL ARMS (MAY 27TH). I SPOKE TO ONE OF THE MANAGERS, KELLY [XXX] AT SOUTH BAY HYUNDAI, AND HE SAID NO RECALLS HAD BEEN ISSUED AND GAVE ME THE CUSTOMER SERVICE HOTLINE NUMBER. I CALLED THE CUSTOMER SERVICE CENTER AND SPOKE TO [XXX] ON MAY 27, 2014 AT APPROXIMATELY 11:45AM. HE ALSO CONFIRMED THERE WERE NO RECALLS AND OFFERED TO RECORD THE SITUATION UNDER CASE NUMBER 6626102 (I BELIEVE THE CONVERSATION WAS RECORDED AND STARTED AROUND 11:38AM IF USED FOR REFERENCE). I EXPLAINED TO HIM THE CONTROL ARM SHOULD NEVER HAVE FAILED. AFTER SEVERAL EMAILS TO HYUNDAI CONSUMER AFFAIRS, THEY WANTED NOTHING TO DO WITH THE SITUATION SINCE THE CAR WAS OUT OF WARRANTY. I ONLY RECEIVED CANNED STATEMENTS FROM THEM. AS AN ENGINEER MYSELF, I BELIEVE THIS IS A PART THAT SHOULD EASILY LAST THE LIFETIME OF THE VEHICLE. I BELIEVE THIS IS A SAFETY ISSUE AND COULD POSSIBLY AFFECT OTHERS DRIVING AN AZERA OR SONATA. PLEASE CONTACT ME FOR PHOTOS, DOCUMENTATION, AND/OR THE FAILED CONTROL ARM ITSELF. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595934June 3, 2014
SEAT BELTS
THE SEATBELT IN THE BACKSEAT ON THE PASSENGER SIDE HAS LOCKED. PRIOR TO NOW, THE SAME SEATBELT LOCKED TEMPORARILY SEVERAL TIMES, LASTING SEVERAL DAYS EACH TIME. CURRENTLY, THE BELT HAS BEEN LOCKED FOR SEVERAL WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595953June 3, 2014
STEERING
STEERING "WANDER". THE VEHICLE DOES NOT DRIVE STRAIGHT WITHOUT CORRECTION BY DRIVER. STEERING DOES NOT "SELF-CENTER/RETURN TO CENTER". MOST VEHICLES HAVE A CENTER SPOT ON THEIR STEERING GEAR THAT ALLOWS THE VEHICLE TO COMFORTABLY STEER IN A STRAIGHT LINE, ESPECIALLY WHEN RETURNING FROM A LANE CHANGE TO TURN. DOES NOT DRIVE STRAIGHT. AS AN OVERALL, THE VEHICLE REQUIRES CONSTANT CORRECTION BY THE DRIVER TO KEEP THE VEHICLE GOING IN A STRAIGHT LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595333May 31, 2014
STRUCTURE, ENGINE AND ENGINE COOLING
EXHAUST FUMES AND SOOT ACCUMULATE ON REAR BUMPER MARRING PAINT AND MAY CAUSE OTHER PROBLEMS I.E. MONOXIDE. HAVE ATTEMPTED TO GET IT FIXED AT THREE DEALERS BUT THEY CLAIM IT'S NOTHING AND SIMPLY WASH SOOT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593997May 26, 2014
SEATS
THE DRIVER SIDE POWER SEATS MOVE FORWARD AS YOU ARE DRIVING. THE BACK OF THE SEAT PINNED ME FORWARD AGAINST THE DRIVING WHEEL, AND WOULD NOT GO BACK AS I TRIED FRANTICLY TO DO. I WAS ABLE TO MOVE TO THE SIDE OF THE ROAD. I SHUT OFF THE VEHICLE AND AFTER SITTING FOR A WHILE I TRIED THE ELECTRIC SEAT CONTROL AND THE SEAT RECLINE BACK AGAIN. I WENT DOWN THE ROAD WITHOUT INCIDENT, HOWEVER THE NEXT DAY WHEN I GOT INTO THE CAR THE SEAT WAS AGAIN FORWARD UP AGAINST THE STEERING WHEEL. THIS IS A TRUE SAFETY ISSUE AND I SAW SEVERAL OTHERS COMPLAIN ABOUT THIS SAME ISSUE ON OTHER YEAR MODELS AS WELL POSTED ON THE INTERNET. I AM AFRAID TO LET MY FAMILY DRIVE THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593246May 21, 2014
AIR BAGS, STRUCTURE:BODY, SEATS
THIS ACCIDENT HAPPENED IN WACO, TEXAS, MCLENNAN COUNTY. CHEVROLET PICKUP TRUCK WAS TRAVELING WEST ON FM 308 ON THE INSIDE LANE. AZERA WAS TRAVELING NORTH ON FM 933 ON THE OUTSIDE LANE. THE DRIVER OF THE CHEVROLET PICKUP TRUCK WAS NOT WEARING HIS CORRECTIVE LENSES ACCORDING TO HIS DL RESTRICTION (RESTRICTION A) AND DISREGARDED A STOP SIGN AND FLASHING RED LIGHT AT THE INTERSECTION. DUE TO THIS, THE CHEVROLET PICKUP TRUCK STRUCK THE AZERA FD TO RBQ. THIS COLLISION SPUN THE AZERA CLOCKWISE. THE AZERA LEFT THE ROADWAY TO THE EAST AND WENT INTO A DITCH AND RECEIVED FD DAMAGE. THE AZERA CAME TO REST FACING SOUTH IN THE DITCH. THE CHEVROLET PICKUP TRUCK CAME TO REST FACING NORTH ON FM 933 ON THE INSIDE LANE. ALL AIR BAGS DEPLOYED IN THE AZERA EXCEPT THE DRIVERS SEAT AND DRIVERS SIDE CURTAIN. DRIVER RECEIVED BLUNT FORCE DAMAGE TO HIS LEFT SHOULDER. SURGERY WAS PREFORMED ON MARCH 12, 2014. AZERA WAS TOWED TO "BIG BOYS WRECKER SERVICE, 415 S. ROBINSON DR., WACO, TEXAS 76706". *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10592740May 20, 2014
AIR BAGS
I WENT TO JIM ELLIS (HYUNDAI) WITH "PASSENGER AIRBAG OFF" SHOWING UP INTERMITTENTLY WHEN PASSENGER IS SEATED.WHEN I GOT THE CAR BACK AND LOOKED THE NEXT DAY THAT WARNING WAS THERE AND ALSO A RED INDICATOR WAS NOW SHOWING IN THE DASH.ON 5/7/14 I WENT BACK AND THEN WAS TOLD THERE IS NO PASSENGER AIRBAG PROBLEM IT IS A DRIVER AIRBAG PROBLEM. I CANNOT ACCEPT THAT UNLESS THE CAR'S INDICATOR IS WRONG. FURTHERMORE I POINTED OUT TO THEM ABOUT A RECALL FOR AN OCS PROBLEM. THEY SAID THERE IS NO RECALL OUTSTANDING FOR THIS MODEL THAT WAS FIXED SINCE 2010. I THEN CALLED HYUNDAI CORPORATE AND UPON CHECKING MY VIN THEY'RE SAYING YES THERE IS A RECALL. LET THE RECORD SHOW THAT THE DEALER VIZ. JIM ELLIS DOESN'T KNOW OF THEIR OWN RECALL AND DO NOT WANT TO FIX A PROBLEM WITHOUT ME PAYING THEM. MEANWHILE WE HAVE A SAFETY HAZARD ON THE CAR. I AM AWARE THAT YOU KNOW OF 1 RECALL WHEREBY THERE IS CLIP TO BE PUT ON BUT PLEASE BE AWARE THAT THERE IS YET ANOTHER SIMILAR PROBLEM TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587926May 12, 2014
ELECTRICAL SYSTEM
I WAS USING MY MOTHERS CAR AND AFTER PARKING AND RETURNING TO THE CAR THE IGNITION KEY WOULD NOT TURN IN EITHER DIRECTION, I WAS TOLD BY THE DEALER THAT THE IGNITION SWITCH AND HOUSING HAD TO BE REPLACED, AFTER RESEARCH I DISCOVERED THAT THIS IS A COMMON PROBLEM FOR HYUNDAI AND KIA CARS, I GOT STRANDED BECAUSE THE CAR WAS UNABLE TO BE DRIVEN AND HAD TO BE TOWED TO A DEALER, ( THERE ARE ONLY TWO KEYS ON THE KEY RING). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587653May 11, 2014
STEERING
THE VEHICLE WANDERS AT HIGHWAY SPEEDS. IT IS NOT SUITABLE FOR HIGHWAY DRIVING AS IT IS VERY FATIGUING TO DRIVE ANY DISTANCE ON THE HIGHWAY. I AM CONSTANTLY FIGHTING WITH THE STEERING TO STAY IN MY LANE. MOST OF MY DRIVING IS ON THE HIGHWAY AND THIS PROBLEM IS VERY MUCH A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584577April 24, 2014
SEAT BELTS
I HAVE A AIRBAG LIGHT ON MY DASH. HYUNDAI DEALERSHIP SAYS IT IS THE SEAT BELT TENSIONER ON THE DRIVER SIDE. HYUNDAI HAS RECALLED THE CAR FOR THE SEAT BELT TENSIONER ON THE PASSENGER SIDE BUT THEY TOLD ME THE DRIVER SIDE IS NOT A RECALL. HOW CAN THAT BE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584267April 22, 2014
AIR BAGS
DRIVERS SIDE AIR BAG LIGHT IN THE INSTRUMENT PANEL IS STAYING ON. THIS MEANS THE AIRBAG WILL NOT WILL NOT WORK IF THE LIGHT IS ON. I KNOW THERE IS A RECALL ON THE PASSENGER SIDE, BUT THEY WILL NOT RECOGNIZE THE DRIVERS SIDE AIR BAG. TO ME IF A LIGHT IS ON I BELIEVE THAT WOULD ALSO BE AN ISSUE FOR A RECALL, BUT THE COMPANY JUST POO POO'S THE CLAIM. FOR ANYONE THAT HAS THE SAME PROBLEM PLEASE CALL AND MAKE A REPORT. THE NUMBER FOR A COMPLAINT IS: 1-888-327-4236. PLEASE CALL AND COMPLAIN SO THIS ISSUE CAN BE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584260April 22, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 HYUNDAI AZERA. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000. UPDATED 06/10/14*LJ THE CONSUMER STATED THE MANUFACTURER REFUSED ANY ASSISTANCE. UPDATED 06/16/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579738April 14, 2014
AIR BAGS
AIRBAG LIGHT CAME ON WHILE DRIVING. DEALER SAID THAT THE AIRBAG SEAT PODS UNDER THE SEATS WERE SHORTED AND THAT THE ENTIRE PODS WOULD NEED REPLACING - COST $1,627. I WAS DRIVING A LONG DISTANCE WITHOUT AIRBAG PROTECTION ON A LONG TRIP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567715March 6, 2014
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
THERE IS HEAVY BLACK CARBON BUILDUP ON THE TAILPIPES AND REAR OF MY AZERA. THE HYUNDAI DEALER SAID IT IS NORMAL DUE TO THE TYPE OF CATALYTIC CONVERTER THEY USE. MY LEXUS MECHANIC (OUR OTHER CAR) SAID IT PROBABLY A PROBLEM WITH THE FUEL TO AIR RATIO THE CAR IS USING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566554February 28, 2014
POWER TRAIN, STRUCTURE:BODY, ELECTRICAL SYSTEM
WHILE SITTING IN A DRIVE THRU WINDOW AT A COMPLETE STOP, MY CAR EXPERIENCED SUDDEN UNINTENDED ACCELERATION AND CRASHED INTO THE STOP CAR IN FRONT OF ME. THE RATE AT WHICH MY CAR ACCELERATED WAS SO GREAT THAT I HAD WHIP LASH FROM THIS EVENT. I AM SCARED TO DRIVE MY CAR AGAIN. I CALLED HYUNDAI WHO ASSURED ME THAT THIS DID NOT HAPPEN AS I STATED AND THERE IS NOTHING WRONG WITH THEIR CARS. INTERESTINGLY, MY CAR HAD JUST BEEN AT THE DEALER(2 WEEKS) FOR A TSB ON "EMISSION CONTROL" ISSUE. MY CAR WAS SLUGGISH AND STALING WHEN I CAME TO A STOP. NOW 2 WEEKS LATER I AM SLAMMING INTO A STOPPED CAR AT WHAT SEEMED LIKE 60MPH!! PLEASE HELP ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10566322February 27, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION, WHEELS
DRIVING VEHICLE APPROXIMATELY 30 MPH WHEN LEFT REAR WHEEL ASSEMBLY SEPARATED FROM REAR CROSS MEMBER SUSPENSION CAUSING THE VEHICLE TO SWAY OUT OF CONTROL. VEHICLE CAME TO A STOP WITH LEFT REAR WHEEL AT A 25 DEGREE ANGLE. SAFETY RECALL IDENTIFIED BY DEALER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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