Honda Ridgeline Complaints

477 consumer complaints on file.

#11448094January 19, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The wireless charging pad does not work, no matter what position the phone is. I have tried with the case off, so that's not the issue. And I've also tried multiple phones. It pretends to power on and start charging but then it stops in less than a minute, even WITHOUT driving the car....so the phone has no chance to move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445874January 2, 2022
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Drove the pickup 3 hours in 10 degree weather at 60-70 mph. Exited the freeway, stopped at light, went through the intersection and truck began to bog down. Engine light started flashing and truck wouldn’t go over 35 mph. Pulled off road, shut down the engine for 5 minutes, started truck up and drove like normal the 3 miles home. Could have been dangerous at the intersection as the truck wouldn’t accelerate as normal and I had very little power to the wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444582December 21, 2021
EXTERIOR LIGHTING
The automatic high beam system is very erratic. It fluctuates between high and low beam randomly on rural roads when it should be in steady high beam. It also randomly changes to high beam when oncoming vehicles are approaching causing the other driver to be blinded and flash their high beams. Vehicle has been in for service twice and the service center says the system is functioning as designed. I have a 30 minute video available which shows the erratic function as well as the high beam at oncoming traffic if needed. It is more than 3 GB large and exceeds your file limitations.. This is an ongoing problem that occurs whenever the automatic high beam function is activated. I only turn it on to get video documentation of the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444196December 17, 2021
EXTERIOR LIGHTING
The Automatic High Beams do not always turn off when an oncoming vehicle approaches. There seems to be an issue with the way the system operates in general. They do turn on when expected. They stay on when they should be off. They shut off when they should be on. Dealer states that they do not detect any fault codes in the system and can not troubleshoot any further. Dealer loaned me a 2020 CRV that performed as expected under the same driving conditions. There seems to be a lot of complaints on the internet over the past couple of years. Surprised that Honda has not fixed this safety issue. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444074December 16, 2021
UNKNOWN OR OTHER
General Complaint - The infotainment system is terribly designed and requires way too much interaction from the driver to function properly. I just traded in my 2015 F150 for a 2021 Honda Ridgeline. EVERYTIME I choose to NOT connect my iPhone to the system through a USB to Apple Lightning cable, the system displays a warning that there is no device connected and will not show any other information until several specific buttons are pushed. Other scenarios where too many buttons needed to change settings. Too much interaction for a driver to do while safely operating the vehicle. I would replace the head unit but too many settings for the vehicle would be lost. Honda failed miserably in the radio design. Technology should help drivers, not hinder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437980October 24, 2021
POWER TRAIN
On this model of vehicle, if the vehicle dies and cannot be restarted, as an example if you are on a busy highway or intersection, there is no way to get the vehicle in Neutral so it can safely be moved WITHOUT having a special tool, Honda part #07AAA-TZ3A100. This tool is currently not available to purchase from any Honda dealer. This tool has to be used with the front hood open and reaching down and turning a bolt & manually locking the transmission in Neutral. The location of this bolt outside the truck & under the hood is also a hazard for the vehicle rolling and not being able to easily disengage it from neutral by having to get back out of the truck again and get under the hood. It is also a hazard to have to get out of the vehicle, on a highway or busy intersection or other hazardous area. In prior models of this vehicle, there was a method to manually put the vehicle in neutral while seated in the drivers seat, minimizing the risk of injury by having to get out of the truck and pop the hood. This is a very hazardous design flaw that should be remedied by Honda immediately. Honda should provide remedy to all vehicle owners and provide the method for manually putting the vehicle in neutral back inside the vehicle as it was in prior models as it is a safety hazard as it is designed now with the manual release under the front hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437877October 23, 2021
ELECTRICAL SYSTEM
My Ridgeline have a wireless charger that fails charging and and makes the phone hot after trying to charge the phone and fails, my Honda dealer replaced the unit but the problem persist, I did find that is not only my vehicle but a lot more and Honda is aware of the situation, my concern is that this charger can make my phone explode with huge consequences, I don't feel save with this device that can make my truck caught on fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436666October 13, 2021
ELECTRICAL SYSTEM
Never works since bought on May 30, 2021, Wireless charger getting connected and disconnected every 15 seconds, makes the phone hot and not charging. Can be check it at any time. The dealer replaced the wireless charger already and still with the same problem, phones tested: iPhone pro max, Samsung s21 ultra, Google pixel. The dealer can't find a solution, it is thousands of people with not only Ridgeline 2021 but Pilots, Accord, Civic and Odyssey. They know the problem but still selling the vehicles like that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432142September 8, 2021
STRUCTURE:BODY
While trying to feel for the composite bed release button underneath the tailgate with the tailgate closed, the sharp composite bed of the truck lid sliced my finger open. The manufacture should have at least chamfered the edge of the trunk lid or installed a guard or trim piece that would prevent contact with the razor-sharp fiberglass-reinforced plastic material.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11427774August 4, 2021
EXTERIOR LIGHTING
- Auto-high beam is too sensitive. It switches high beams off with reflections off of road signs and then turns back on. - Cannot count on advertised functionality. Can switch off when needed based on its extreme sensitivity. Can cause road rage from constantly changing from high - low - high. - Not yet confirmed with dealer or others. However multiple internet comments on this issue. - Believed issue is not from failure but from a design or setting defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422075June 24, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle veering constantly while Lane Keeping Assistance is engaged causing persistent swerving and inviding adjacent lanes as well as requiring additional distraction while system is engaged. Adaptive Cruise Control erratically and some times violently applies brakes, causing the following vehicles to constantly apply their brakes to avoid rear collision with the Ridgeline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421198June 16, 2021
ENGINE, POWER TRAIN
When vehicle is in drive, stopped on a steep hill, and allowed to slip backward the software puts the transmission in neutral and shuts of the engine off. This leaves the vehicle coasting backwards with very little steering or brakes. This happened to me and I coasted backward across a street. If a car had been coming it would have hit me sideways. I can reproduce this in drive forward or in reverse, and I reproduced this in a second 2021 Ridge Line truck. There is no warning or message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421121June 16, 2021
POWER TRAIN, ENGINE
When the vehicle is in drive, stopped on a steep hill, and allowed to slip backward the software puts the transmission in neutral and shuts of the engine off. This leaves the vehicle coasting backwards with very little steering or brakes. This happened to me and I coasted backward across a street before I could get it stopped. If a car had been coming it would have hit me sideways. I can reproduce this in drive forward or in reverse, and I reproduced this in a second 2021 Ridge Line truck. There is no warning or message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418436May 25, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
I have a 2021 Honda Ridgeline Sport equipped with CMBS an automatic braking system that is supposed to be a safety feature, but actually makes the car more dangerous. The problem with the Ridgeline Sport collision mitigation braking system is that it attempts to mitigate crashes when the system thinks an obstacle is ahead, but it is a false warning, and there are no actual obstacles. It appears there is a software or sensor defect in the Honda Sensing technology causing the vehicle to issue warnings and alerts to the driver and the potential to automatically hit the brakes without warning when there are no obstacles in front of the vehicle and it has not deviated from its lane. Service Advisor/Mechanic at dealership called it a computer glitch. Nothing they can do. Taking it back again to have it on record; dealership tried to fix vehicle. This vehicle is potentially dangerous with no way to correct concern at this time. Problem continues since March 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414897May 3, 2021
EXTERIOR LIGHTING
AUTOMATIC HIGH-BEAM SYSTEM ON 2021 MODELS FUNCTIONS ERRATICALLY, SOMETIMES COMING ON WHEN CARS ARE APPROACHING. ALSO TURNS ON AND OFF CONSTANTLY FROM REFLECTIONS ON ROAD SIGNS AND EVEN MILE MARKERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407040April 8, 2021
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT EVEN WITH NO TRAFFIC AHEAD, THE AUTOMATIC HIGH BEAMS RARELY TURN ON. WHEN THEY DO, THEY TURN OFF ALMOST IMMEDIATELY DUE TO REFLECTIONS FROM ROAD SIGNS AND EVEN SMALL ROAD MARKERS. OCCASIONALLY, THEY'LL FAIL TO DIM IN A TIMELY FASHION OR WILL FLASH CAUSING OTHER DRIVERS TO THINK I'M DOING THIS ON PURPOSE. OTHER OWNERS OF 2020 AND 2021 HONDA RIDGELINES ARE REPORTING THE SAME USELESS AND UNSAFE OPERATION. I OWNED 2017 AND 2019 HONDA RIDGELINES WITH AUTOMATIC HIGH BEAMS AND THE FEATURE WORKED REASONABLY WELL. FROM 2017-2019, HONDA USED A DEDICATED CAMERA FOR THE AUTOMATIC HIGH BEAM FUNCTION. FOR THE 2020 MODEL YEAR, HONDA ELIMINATED THIS CAMERA AND MERGED THE AUTOMATIC HIGH BEAM FUNCTIONALITY INTO THE "MULTI-PURPOSE CAMERA UNIT" THAT IS ALSO USED FOR OTHER FUNCTIONS SUCH AS THE LANE KEEPING ASSIST SYSTEM FEATURE OF HONDA SENSING. IN SHORT, THE NEW AUTOMATIC HIGH BEAM SYSTEM IS NOT ONLY USELESS, BUT OFFENSIVE TO OTHER DRIVERS. I'M AFRAID THE FLASHING WILL INDUCE ROAD RAGE OR GAIN UNWANTED ATTENTION FROM LAW ENFORCEMENT OFFICERS. FOR NOW, I HAVE DISABLED THE AUTOMATIC HIGH BEAM SYSTEM. THE 2021 RIDGELINE'S HEADLIGHTS ARE ALREADY A STEP BACKWARDS ACCORDING TO IIHS TESTING (AND MY OWN OBSERVATIONS) AND I FEEL LIKE THE "HIGH BEAM ASSIST' CREDIT THEY APPLY SHOULD BE REMOVED SINCE THIS FEATURE IS NEXT TO USELESS SINCE THE 2020 MODEL YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406615April 5, 2021
ELECTRICAL SYSTEM
HAVING AN ISSUE WITH MY BRAND NEW 2021 RIDGELINE. AUDIO WHEN I'M HOOKED UP WITH ANDROID AUTO OR WITH BLUETOOTH DOES THIS WEIRD VOLUME ADJUSTMENT THING WHEN STANDING STILL. I'VE RESET EVERYTHING DONE ALL THE TROUBLESHOOTING, EVEN TOOK IT TO DEALER WHO SAID OH IT'S NORMAL TO HAVE A [XXX] SOUNDING STEREO IN YOUR NEW $38K TRUCK... ODDLY ENOUGH MY BROTHER NEW 2021 CRV WITH THE SAME BASIC STEREO DOES NOT DO THIS. NOR DOES MY WIFE'S RAV4 2020 WHEN WE USE ANDROID AUTO,,,, PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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