Honda Prologue Complaints (2025)

143 consumer complaints on file.

#11705437December 16, 2025
FUEL/PROPULSION SYSTEM
Only had the car 6,000 miles in 3 months. Received a service high voltage system warning causing the car to not be no longer produce heat, including for the battery. This rendered it unable to charge. A dead battery is a dead car. It’s currently been in the shop waiting on back ordered part for 25 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704993December 14, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Multiple times, my REAR collision automatic braking has activated when in reverse while barely moving and the vehicle was not at risk of collision. After 2 incidents, I turned the system off. Incident 1) I was reversing into a parking spot with plenty of space and the vehicle automatically applied the brakes, aggressively. It made me think I hit something but there was nothing around the vehicle. Incident 2) I was on the street at a 4 way stop. Car turning in towards me was going to need more space, so I reversed and while inching backwards with a pedestrian on the SIDE of the vehicle walking forwards from my rear, the vehicle aggressively applied the brakes, causing my passengers to think I hit something- but again nothing around the vehicle that was at risk of being hit. It was after this second incident that I turned the system off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704930December 14, 2025
STEERING
Every time I have to turn the car on a 90 degree angle from a full stop at an intersection, the car makes a loud clicking sound as the car comes in and out of making the turn. A quick internet search about this shows it’s a widespread issue, and Honda is replacing axles to fix the issue. This should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704915December 13, 2025
UNKNOWN OR OTHER
CV axle clicking noise when turning left
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704799December 12, 2025
STEERING, SUSPENSION
I have noticed a loud knocking sound coming from both the front right and left areas of the car when turning. I have read it may be a faulty CV joint but I am not sure. This issue arose before the car reached 6k miles. I believe these joints play a significant role in vehicle stability and safety. I have not been able to take it to the dealer yet but I will as soon as I can get a day off of work. There were no warnings on the dash, just a loud knocking when turning which appears to be a common defect that users are experiencing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704784December 12, 2025
EXTERIOR LIGHTING
The reverse (or backup) lighting on my 2025 Honda Prologue Elite is so useless it may as well not even exist. During the daytime, the reverse camera view is helpful and detailed. At night, or without bright ambient light, you can't even see beyond the rear bumper. Stepping on the brakes gives brief added light, though still not adequate. And you can't continue to press on the brake while backing up. This lack of lighting creates a significant safety hazard when backing up, parking, or checking surroundings at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704636December 12, 2025
UNKNOWN OR OTHER, EXTERIOR LIGHTING
The backup camera on this vehicle is basically useless at night if there are no streetlights around. I don’t know if this is a combination of a poor camera and dim reverse lights or just a bad camera, but I think it’s a safety hazard. This is new vehicle using current technology, the camera should be able to see at night, or the reverse lights need to be brighter. What is the point of a reverse camera if I can’t see anything out of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704624December 11, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
My vehicle recently began displaying the error messages “Service High-Voltage System” and “Reduced Acceleration – Drive With Care.” Since these warnings appeared, my vehicle’s heating system no longer works at all. This defect creates multiple serious safety hazards: 1.No heat in cold weather: Temperatures in my area are currently around 42°F, and the cabin cannot warm up. This creates an unsafe temperature environment for myself and especially for my children while driving. 2.No ability to defrost windows: Without heat, the vehicle cannot defog or defrost the windshield or windows. This severely impacts visibility and creates a dangerous driving condition. 3.Reduced acceleration: The vehicle warns of reduced performance, which may affect my ability to safely merge, change lanes, or respond to traffic conditions. These issues began without warning, and the loss of heating combined with high-voltage system errors makes me concerned about a potential electrical or battery system failure. This is a significant safety concern that needs to be investigated, as the vehicle is not safe to operate in its current state. I request that NHTSA look into this issue, as other owners have reported experiencing this same dangerous combination of high-voltage errors and loss of essential climate-control functions with no resolution from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704464December 11, 2025
WHEELS, UNKNOWN OR OTHER, LANE DEPARTURE: WARNING
7000 miles and car having Axel issue like all other Honda Prologues. Someone lost control already. I am really worried
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704420December 11, 2025
UNKNOWN OR OTHER
Floorboard carpet on driver side is defective and not properly secured. Carpet is cut too short. Carpet has no securement mechanism across width of carpet. Carpet has loosened and began sagging directly behind gas and brake pedals. Insulation is clearly visible where carpet is defective. Issue was reported to dealership of purchase and Honda Motor Company (HMC) representative inspected carpet fabrication and installation. HMC representative indicated "vehicle should have never left assembly plant". HMC representative ordered replacement carpet for driver's side. Carpet was replaced by dealership of purchase. Replacement carpet has identical issue and is currently sagging behind gas/brake pedals. This is a CRITICAL safety issue and MUST be addressed. Issue has been reported to Honda Motor Company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704411December 11, 2025
POWER TRAIN
Consistent clicking noise when turning steering wheel left or right from stopped to slow speeds. Noise observed around 1,200 miles. Both front CV joints/axels were replaced by dealership of purchase at approximately 3,200 miles. Identical clicking sounds have begun again. Vehicle has approximately 5,200. Issue has been reported to dealership of purchase again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704135December 10, 2025
SEATS, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
On october 1st i realized that my pilot power seat was making very bad noise when y push my back and the blind spot warning was giving me false alarms when i turn on the signals and make me scare because i don't see anyone next to me and the blind spot alarm turned on and this happens constantly. the rear cross traffic warning press the brake so hard that scares everyone and put my baby in risk because brakes so hard because my daughter is only [XXX] please fix all this issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704133December 10, 2025
STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
My 2025 Honda Prologue Touring, purchased in August and currently with only 7,000 miles, is experiencing multiple serious safety issues. The vehicle has already had both the left and right axles replaced. by warranty Now, the left axle is failing again. A defective axle can break at high speeds, which puts my entire family at risk, including my baby. This issue compromises vehicle stability and could easily lead to a serious accident. Additionally, the vehicle’s collision mitigation system activates unexpectedly, causing the car to brake on its own without any obstacle present. This sudden braking is extremely dangerous, especially on the highway, as it could result in a rear-end collision. The blind-spot indicators also activate at random. When I attempt to turn right or left, the blind-spot warning turns on even when I double-check and confirm that there are no vehicles anywhere near me. This creates confusion and hesitation while driving, increasing the risk of a crash. Given the repeated axle failures, unintended braking, and malfunctioning blind-spot monitoring system, I believe the vehicle presents significant safety defects that require investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703684December 8, 2025
SUSPENSION, STEERING, ELECTRICAL SYSTEM
Vehicle makes click-click-click (2-4) on hard over turns with accelerations (e.g. parking lot exit to street) Sounds front right CV/Axle region. Vehicle has intermittent MIL "Service High Voltage Soon" which resolves on subsequent startup, might be linked to scheduled charging within car infotainment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703263December 5, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Brake by it self on the street multiple times and then when I’m goin reverse it sence sometimes something and does not let me go also the battery does not let me charge more of 20% when the red car on the dash apear and it has a noise when your turning
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11703055December 4, 2025
ELECTRICAL SYSTEM, POWER TRAIN, STRUCTURE:BODY
My 2025 Honda Prologue Elite is experiencing multiple safety-related issues. The front CV axles make a consistent clicking noise when turning, indicating a possible drivetrain or axle defect. The power tailgate also intermittently and unexpectedly closes on its own while loading or unloading, creating a risk of head injury. In addition, the infotainment screen and digital gauge cluster will randomly shut off while driving—sometimes for up to 30 seconds—leaving me without speed, range, or other essential telemetry while the vehicle is in motion. All of which the dealer will not address or states they can't replicate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703054December 4, 2025
POWER TRAIN
The car has 3000 miles on it and the CV joints have failed. Every time I turn the car makes a clicking sound.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702948December 4, 2025
UNKNOWN OR OTHER
When I am doing any kind of sharp turn like a u turn or exiting my drive way, there is a loud clicking noise coming from what seems like the axel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702946December 4, 2025
STEERING
Bad front driver's side axle. Loud clicking noise heard when turning left, on every turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702661December 3, 2025
UNKNOWN OR OTHER
This vehicle's backup camera does not work adequately in the dark. It poses a major safety risk especially in rainy conditions where the driver is unable to utilize the backup camera at all. All rear lights are functioning properly, and the vehicle is in brand new condition with under 3k miles, pointing to a defective configuration for the camera or rear lighting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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