Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11728568April 1, 2026
STEERING, UNKNOWN OR OTHER
When Turning to right and left there is rattling sounds mostly on slow turn. I brought to Honda dealership drive test it with their Tech. They said might be drive shaft or CV joints. But they did not fixed because they did see loose or bad since the car is new parts may not be available. yet they told I can still drive it . They said will report it and let the Honda motor company what to do on this issue they will me when they get response from the manufacturer. Today the rattling noise gradually increase. My concern is might worse or all a sudden will brake. Thank you for your time in reading my report. Best, 2024 Honda prologue Owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728542April 1, 2026
STEERING
Clicking noise while operating vehicle AND turning steering wheel to the left. Concerns of axle failing/braking while turning or sudden stop if ever encounter a situation when I need to slam on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728535April 1, 2026
ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
High voltage system error has flagged and been fixed multiple times starting in early January of 2026. Car randomly warns and breaks in the middle of the road because it sensed something that wasn’t there. Luckily no wrecks have occurred. Both CV joints have a loud clicking noise that the Honda dealerships knows about but has no fix for. I currently have an appointment for the dealership to look at my brake and high voltage system again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728459April 1, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The onboard navigation and entertainment system, including both the primary dashboard/driver interface and the center console, went fully black for over 1 minute while driving on the highway. When the screen is blank, no input is available from the vehicle as to speeds, behavior of cruise control, warning systems such as lane control, front rear and side awareness, operator awareness of speed, other vehicle warnings. Bringing to dealer today. this is the 2nd time this has occurred. The first time was in December. Vehicle was brought to dealer for software update. Update “bricked” the car, and a new radio module needed to be ordered. This took about 6 weeks. Module installed, software was updated, and this was to have addressed the issue. While records may indicate that the update was not yet performed on the vehicle, it was fully updated and the vehicle (according to the dealer) is fully up to date and the recall for it has been addressed with the software update. However, the update did not address the issue. No other inspections have occurred to date. No other symptoms or warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727198March 26, 2026
SUSPENSION, POWER TRAIN
The contact owns a 2024 Honda Prologue. The contact stated that while driving at various speeds, the vehicle made an abnormal clicking sound. The vehicle was taken to the dealer, where it was test-driven, and the dealer confirmed that the vehicle made an abnormal clicking sound while turning. The contact was informed that it was a common failure; however, no diagnostic information was provided. The dealer informed the contact that the repair was pending approval. The contact stated that the vehicle was covered under warranty. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 51,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726998March 25, 2026
SUSPENSION
When turning the suspension does a clinking noise or sound. Very noticeable when fully turning to the right or left. Very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726786March 24, 2026
POWER TRAIN
When driving vehicle and making left or right turns clicking and knocking noises can be heard and felt. It is consistent with both wide and tight turns. Not intermittent. No outside factors causing noises. Concern was validated by finding Honda forums detailing other owners having the same issue. Some owners have had axle and cv joint engineering problems stated to be the case by Honda and have had replacement parts installed when they can be acquired in a timely manner. Others like myself cannot get a dealership to recognize the issue upon inspection so no action can be taken. There are no warning lights or messages displayed. Honda states publicly that this is not a safety hazard but it could result in sudden failure of those parts which would prove to be a dangerous safety hazard. Vehicle would be made available for inspection upon request. Only Honda has inspected for this issue at this time. No independent repair shop, insurance or law enforcement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726755March 24, 2026
FUEL/PROPULSION SYSTEM, SUSPENSION, POWER TRAIN
My vehicle constantly receives an error message while driving stating, "SERVICE HIGH VOLTAGE SYSTEM" and "REDUCED ACCELERATION DRIVE WITH CARE." Error symbols appear on the dashboard that show an orange turtle, a red battery with a big exclamation point through it and and a red car outline with a big exclamation point going through the middle of it. When this happens, the vehicle acceleration is significantly reduced and the regenerative braking or "one-pedal" feature automatically becomes disabled. If you're relying on that system to brake, it will not do so when you need it to and you have to manually press the brake to slow and stop the vehicle. This error clears after a few days of driving but never fails to return. The dealer said they found nothing wrong when I brought it in (when the error wasn't being displayed, of course) but it went back today with the error displayed so they could witness it for themselves. Separately, the vehicle makes an incredibly loud knocking noise when accelerating with the wheel turned. It appears this is coming from the CV joints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726261March 23, 2026
SUSPENSION
I brought in my car for a software udpate recall this past Saturday 21MAR26. I also mentioned that at low speeds and turning the wheel I can hear a clicking sound from the front axel. The software recall was addressed but the dealership mentioned that that there is a known issue with front axle CV joints but at this time the car is still driveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726215March 22, 2026
ELECTRICAL SYSTEM, POWER TRAIN, STRUCTURE:BODY
The vehicle experienced multiple serious issues affecting safety and reliability. The 12V battery failed, leaving the vehicle unable to start. In addition, there is a persistent abnormal ratcheting or grinding noise when turning, indicating a possible drivetrain or steering-related defect. An interior component near the rearview mirror also detached while driving, creating a distraction and safety concern. The vehicle was taken to the dealership for repair on February 21, 2026 and has remained out of service for over 30 days with no confirmed repair completion date. There have been communication issues with the dealership, including lack of documentation and inconsistent updates regarding the status of the vehicle. Due to the extended downtime, unresolved defects, and safety concerns, the vehicle is unreliable and unusable for its intended purpose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726135March 22, 2026
UNKNOWN OR OTHER
The suspected failure involves the front axle/CV (constant velocity) joint assembly, part of the drivetrain system that transfers power from the motor to the wheels while allowing steering movement. The vehicle produces a repetitive clicking/clunking noise during turns, particularly under light acceleration from a stop. This symptom is consistent with a failing outer CV joint or axle shaft component. The vehicle and all components are still installed and available for inspection upon request.A failing CV joint or axle can lead to loss of drive to a wheel, joint separation, or sudden drivetrain failure, especially during turning or acceleration. This creates a risk of loss of vehicle control, particularly when entering traffic, turning at intersections, or maneuvering at low speeds in populated areas. The clicking occurs during normal driving conditions, indicating a potential mechanical integrity issue that could worsen without warning. If the joint fails completely, it could result in sudden immobilization in traffic or inability to control vehicle movement safely. The vehicle has been presented to only the dealer, and they initially replaced but the problem persists. They do not have an answer other than when I presented bc my tires were showing serious wear, they refused to replace and said it was not connected to CV joint problem. No warning lamps or messages have appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726010March 21, 2026
STEERING, FUEL/PROPULSION SYSTEM, SUSPENSION
Loud clicking from both sides of the front CV joint. Dealer says there is nothing they can do but know of the problem. Says not to drive it as much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725994March 21, 2026
SUSPENSION
My front end suspension started making a popping noise. I took it to my local Honda dealer and they said it was a known issue but we don’t have any directive to fix or replace any parts yet. They also said that it’s safe to drive with this condition. I disagree, and expect a recall to be tied to my vin number and many others to force Honda and GM to get it resolved asap before our warranties are up. What has happened to our civil rights? Our lemon law? What if our front end gives away while driving at highway speeds?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725949March 20, 2026
STEERING
Noise coming from the CV axles when the steering wheel is turned either left or right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725721March 19, 2026
SUSPENSION
CV Joints making loud clicking noise. Dealer says Honda will not fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725394March 18, 2026
STEERING
The front axel makes a terrible clicking or clunking sound when turning. This seems to be a common problem with these cars and my concern it the axel will break or wear down to the point of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725210March 18, 2026
STEERING, WHEELS, SUSPENSION
The front wheel axle makes a clicking noise when turning either left or right. Vehicle has about 10 K miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725193March 18, 2026
SUSPENSION, STEERING
Both CV axles are making cliking noises and popping sounds honda refuses to make repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725096March 17, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Direct cause - Unknown. What I do know however was that the automatic emergency break system on my vehicle was activated, causing the vehicle to stop in the middle of driving. This resulted in the vehicle behind me hitting my car. Prior to the incident occurring, no warning indicators (lamps, messages, etc.) came from the dashboard. The vehicle just stopped. Immediately after this accident occurred. I turned off the forward collision safety feature, as I was scared of the issue (vehicle stopping) repeating itself. To date, my vehicle has not been repaired or my insurance agency contacted, as I do not believe I should be held responsible for the cost of this repair.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11725072March 17, 2026
POWER TRAIN
Front axles/CV Joints make a crunching noise at low speeds when turning left or right. 2024 Honda Prologue with less than 5,500 miles on it. I'm afraid this may become a safety issue the more I drive the vehicle. I have not had the vehicle inspected yet at a dealer or otherwise, but I've noticed this issue reported in multiple Honda Prologue forums. There are no warning lights, but the noise coming from both wheel wells is consistant and noticeable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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