Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11639517January 29, 2025
POWER TRAIN
When turning left or right i am getting a clicking noise dealership is ordering 2 drive axels parts on back order no eta!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639511January 29, 2025
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST, SUSPENSION
1. When I turn my car either left of right there is a huge noise under the hood at the joint like a cracking noise. It is very concerning and doubt that some thing big is broken. I got to know in the forum that almost all the cars are having this issue. 2. When using my HondaLink app to unlock the door, sometimes the app has issues sending the signal to the car. This is a safety issue because in the event I lose my keys I will be locked out of my vehicle or in the even of an emergency when I need to access the vehicle quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639032January 28, 2025
STEERING
CV joint is making a clicking noise when turning. The dealership, Shottenkirk Honda of Cartersville, Ga. was able to duplicate the issue. They told me I need to wait until the part comes in and I was not given an ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639011January 28, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This vehicle has remote features to lock, unlock and remote start the vehicle. However the app is not able to connect with the car often and the commands "'fail" which is a safety issue because it is an electric vehicle. So if the electrical or technological parts of the vehicle are failing, what else is going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639004January 28, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
When the vehicle is in reverse, the safety feature that is supposed to prevent you from hitting something mistakenly goes off when there is nothing there. It seizes the car and immediately causes the brakes to go off. The car will feel like it got in a crash. There is no way to un-release it and there is no way to change the settings to prevent it. It is a great safety feature that could really protect me from getting into a crash. But instead at least once or twice a week it simply prevents me from backing out of my driveway in the morning to go to work. Delaying me by 1-2 minutes every day. Very annoying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639001January 28, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
There is a loud knocking or banging sound when making sharp turns. Particularly a turn of 90 degrees or sharper. It sounds almost like something under the car coming from the wheels area. It goes away as you release the steering and straighten back out. But it is loud enough that I am thinking of going back to the dealership to get it checked out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638982January 28, 2025
STEERING, SUSPENSION
Within a few hundred miles of owning, the CV joint started clicking. Dealer says they can't even locate the part. Told me to keep driving it, but it seems unsafe. Problem seems to be getting more severe and dealer still has no eta on the part to fix the problem. Concerned that CV joint will fail while driving - but dealer keeps saying it's fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638788January 27, 2025
STEERING
knocking sounds when you turn. sounds like cv joint but dealer says its nothing and common. dealer known
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638680January 26, 2025
SUSPENSION, POWER TRAIN
Clicking noise when turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638663January 26, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Uknown braking while no objects in front or behind the car. Warns lane departure too late after you crossed half way through the lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638641January 26, 2025
STEERING
When making sharp left turn the vehicle makes a scary clicking noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638557January 25, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While backing up car will stop abruptly for no apparent reason. This has occurred several time and each time it occurs I think I hit something. It it very annoying and possibly dangerous if car abruptly stops while backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638535January 25, 2025
ELECTRICAL SYSTEM
I purchased a Honda Prolauge Touring. Radio and Turn signal sounds suddenly stopped. While driving, the sound indicates that the turn signal is out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638522January 25, 2025
STEERING, WHEELS, UNKNOWN OR OTHER
I have a brand new Honda Prologue Elite that, within 500 miles of leasing it, has a loud knocking noise on both the front left and front right sides whenever I make a hard left or right turn. It sounds like a loud knocking/creaking noise and I usually hear it three times during a turn. It can be heard over a moderate volume radio. The sound has been replicated by a service technician at the dealership, who thought they corrected it (found a loose bolt under the panel under the passenger seat!) but they did not fix the actual problem and it continues. The sound remains and seems to be getting louder. I am increasingly concerned about what happens if the noise continues to get louder and the part(s) eventually fails - and where the car will go if that happens. This has happened on repeat occasions from 30-55 mph (though usually starting from a stop, like being at a light waiting for my chance to turn left).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638519January 25, 2025
WHEELS
Tire pressure monitor sensor will not stay off. Car has been taken back to the dealer several times and they are unable to keep it off. Was told by the dealer service manager that "it's just a light" and that I "should be ok." Called Honda and submit a ticket for them to handle it with the dealership but the both of them are unable to get it resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638517January 25, 2025
WHEELS
Self healing tires unable to be repaired by dealer with nail in main tread area. Any other tire would have been able to be patched and inflated. Tire was less than self healing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638500January 25, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking (AEB) system or collision avoidance feature in my 2024 Honda Prologue has malfunctioned. The car abruptly applies the brakes when backing out of my driveway, and also engages when driving forward and getting too close to other vehicles or when changing lanes, even when there’s sufficient space. The braking is sudden and forceful, making it difficult to control the vehicle. This issue poses a serious safety risk, as the car’s automatic braking can cause me to be rear-ended by vehicles behind me when stopping unexpectedly. The system may also cause a collision when changing lanes, as the sudden deceleration could lead to a crash. The problem occurs consistently, and can be reproduced each time I back out of the driveway, approach a vehicle too closely, or change lanes. The vehicle has not been inspected by the manufacturer, dealer, or insurance, and I have not yet brought it in for service. I am filing this report to document the issue as a potential safety concern. There are no warning lights or messages on the dashboard when the issue occurs. The braking happens without any prior indication from the vehicle, and I only notice after the fact that the system has engaged. This problem began right from the start, within the first 50 miles of driving the car. As of now, the car has about 5000 miles on it, and the issue continues intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638497January 25, 2025
STEERING, SUSPENSION, WHEELS
Component/System Failure: The issue involves a clicking noise coming from the front of the vehicle whenever I turn the steering wheel to the left or right. Based on my observations, I suspect that the noise is coming from the axle, particularly one of the CV joints. The clicking noise is noticeable at low and moderate speeds, and it occurs consistently every time I turn the vehicle. Safety Risk: If the issue is indeed related to a malfunctioning CV joint, this could potentially pose a significant safety risk. If the CV joint were to fracture or break while driving, it could result in a loss of control of the vehicle, leading to an accident. While the noise itself is not an immediate hazard, the possibility of a sudden failure of the axle or CV joint is concerning, as it could impair my ability to control the vehicle and could potentially cause a serious crash. Reproduction/Confirmation by Dealer or Service Center: The problem has not yet been inspected by a dealer or independent service center. However, the clicking noise can be reproduced consistently every time I turn the car, whether turning left or right. Given the regularity of the noise, I believe this issue is likely to continue and should be addressed. Inspection by Manufacturer, Police, Insurance, or Others: At this time, the issue has not been inspected by the manufacturer, police, or insurance representatives. Since the noise has only recently started and has been persistent, I have not yet taken the car to the dealership for an inspection, but I intend to do so soon. Warning Lamps or Messages: There have been no warning lamps, messages, or alerts shown on the dashboard related to this issue. The vehicle continues to function normally aside from the clicking noise when turning. No other symptoms or mechanical issues have been noticed. When It First Appeared: The clicking noise first appeared around 1000 miles ago. As of now, the vehicle has accumulated approximately 5000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638489January 25, 2025
SUSPENSION, STEERING
I am having issues with clicking noises from the front of the vehicle either if I turn left or right. I been told it’s a known issue when I return it to the dealership and there is nothing wrong with it and that a replacement will not help cause it comes back the noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638389January 24, 2025
SUSPENSION, STEERING
There is a loud, audible clicking noise when turning the steering wheel to the left or to the right, regardless of speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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