Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11649871March 22, 2025
POWER TRAIN
I’ve started to hear a clicking sound when taking left turns on my Honda prologue after about 600 miles. When researching online I found that the prologues ship with a bad cv axles and the sound won’t go away unless the axle is replaced. Reporting here so that I can get feedback on the severity of the issue and bring awareness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649669March 21, 2025
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I have had this car since December 7th and I leased it brand new. It has been in service multiple times for multiple issues. Only one of the issues has been fixed while the rest they have not been able to diagnose. The cv axles have an issue and when I took the car back to Honda they said corporate Honda has not come out with a solution yet but the car is safe to drive??? The car makes a noise anytime I do a right turn and it has progressively gotten worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649551March 20, 2025
SUSPENSION, STEERING
When turning from a stop there is a loud clicking noise that occurs. This consistently happens with either right or left turns from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649110March 18, 2025
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
When starting vehicle, lights for Propulsion Power is Limited lights and service vehicle soon lights came on. I tried to shift into reverse, but got a warning message that the conditions for shifting error, I also could not shift to drive. I only have had the car for 2 weeks. I called the honda warranty, they arranged to have it towed to dealership. 2 different service people tried troubleshooting the problem on site with no success. It was towed and dropped off after hours at a Honda service center. The tech called the next day stating that the problem could not be recreated and all diagnostic tests came out good. Waiting and wondering when this car is going to leave me stranded again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649083March 18, 2025
UNKNOWN OR OTHER
DRIVETRAIN cv axel yes available for inspection could fracture causing instant accident No, but very commonly reported to Honda No No lights clicking noise when turning wheel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648734March 17, 2025
UNKNOWN OR OTHER
When using the Honda link app, sometimes the app experiences issues and the signal is never sent to the vehicle. If the keys are lost, this would create a safety issue in case of an emergency when access to the vehicle is needed. This issue has not been confirmed by the dealership and I have not contacted the manufacturer. The app in general does not update and or fails to display the vehicle information at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648598March 16, 2025
SUSPENSION
Started hearing clicking coming from the front when we turn. I was told this is a common problem from the CV joint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648519March 15, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I’ve had a couple of issues with this vehicle along with others I know with the same car. 1. When charging it has said a couple of times “not sending power” when public charger seems to be in good condition & there being funds on the card. 2. When closing the panoramic sunroof right when it’s about to close it opens back up. It takes me multiple tries pressing and holding down the button to get it to close. 3. Both screen displays have gone completely black out of nowhere and will not turn back on until a couple of hours later. 4. Sometimes in perfect Sunny condition with nothing blocking the windshield the Forward collision Safety feature will appear on the dashboard saying “forward collision system unavailable.” 5. The battery seems to not last long and even going at speed limit or slower the battery will still drain fast.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648513March 15, 2025
ELECTRICAL SYSTEM
High voltage system errors. Won’t charge. Car is 2 weeks old!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648500March 15, 2025
POWER TRAIN
My vehicle makes a loud clicking noise as I accelerate while turning left or right. Sounds like worn cv joints. It started making the noise a month after I purchased the vehicle brand new. Honda does not have replacement axles and told me to keep driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648446March 15, 2025
STEERING, SUSPENSION
Immediately after taking ownership of my 2024 Honda Prologue, I noticed the vehicle makes a knocking sound when accelerating through sharp turns. I notice it everyday when leaving my driveway. I've done research on this issue and found that many Prologue owners in private forums have experienced similar issues and it was diagnosed as faulty axles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648368March 14, 2025
STEERING
Clicking from CVT joint when making sharp turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648353March 14, 2025
STEERING, POWER TRAIN, SUSPENSION
My 2024 Prologue with approximately 3,000 miles has a clunking sound in front of car and noticeable jerk on acceleration. It developed with 1300 miles and was "repaired" by dealer, who claimed it was a loose battery mount. Problem returned within 1000 miles and is getting worse. Dealer now says it is right front axle and part is on backorder. Fundamental safety part crucial to control for car. If the axle is a problem it is a fundamental and incredibly important part that has been in development since approximately 100,000 BC. There should not be an axle problem with a brand new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648322March 14, 2025
STEERING, SUSPENSION
Vehicle Drive Shaft makes clicking noise at the CV Joint and motion irregularities/bumps on turns over flat surfaces, much worse over wider turns at any speed. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There are no codes on dashboards to otherwise diagnose or indicate problems. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft, although vehicle also demonstrates sharp bumps/jumps briefly when issue arises even on flat paved surfaces. Still says to drive due to backordered parts with no resolution. Vehicle had less than 1200 miles on it when problem arose, and clicking/booming, whiplash on turns, and rough+noticeable bumps have only increased since during drives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648215March 13, 2025
EXTERIOR LIGHTING, VISIBILITY/WIPER
Visibility when backing up during low light conditions is dangerous. Back up camera is very dim and can result in accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648166March 13, 2025
ELECTRICAL SYSTEM
Component/System Failure: The high-voltage battery system in my 2024 Honda Prologue failed. According to the Honda service center, the battery needs to be replaced. The vehicle is currently at the dealership, not ETA when the part will arrive or when will I get my car back. Safety Risks: The failure prevented the vehicle from charging, which could have left me stranded. Additionally, the system displayed multiple warnings, and since this is an EV, a malfunctioning high-voltage battery poses a potential fire or electrical hazard. The car was not drivable due to the severity of the issue. Problem Confirmation: The issue has been confirmed by the Honda dealership, which diagnosed the high-voltage battery as the cause of failure. They recommended a full battery replacement. Inspection by Others: The vehicle has only been inspected by Honda service technicians at my local dealership. It has not been reviewed by the manufacturer directly, law enforcement, or an insurance representative. Warnings and Symptoms: The failure first occurred two days ago when I attempted to charge the vehicle at home, but it would not charge. Multiple warning messages appeared on the dashboard, including: "Service High Voltage System" "Service Engine Soon" A red car icon with an exclamation mark I attempted multiple times to charge, but the vehicle continued displaying the same warnings. The next day, I brought it to the Honda dealership, where they confirmed the high-voltage battery issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648131March 13, 2025
UNKNOWN OR OTHER
Both front CV axels clicking, causing hard turning and need replacement. Dealer does not have part to replace (on critical back order). Honda Motors stating car is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647844March 12, 2025
ELECTRICAL SYSTEM
Service High Voltage System warning. Have had this come up on my car and I have seen that this issue has happened to many Prologue owners. The issue is with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647583March 11, 2025
STRUCTURE:BODY
Excessive wind noise and I can feel a breeze coming from the driver side door. Has been like that since new. Not at all what I expected from a supposed $60k car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647576March 11, 2025
UNKNOWN OR OTHER
The Honda link app is unusable. It constantly says unavailable when trying to remotely start or lock the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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