Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11705671December 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This vehicle has automatic emergency brakes repeatedly for no reason on empty roads with nothing around the car. It emergency breaks going forward on the highway. It emergency breaks going backwards out of my driveway. It emergency breaks pulling out of drive thrus. I have nearly been hit multiple times because of this. I have been covered in scalding hot coffee because of this as the car violently brakes suddenly and for no apparent reason.This has been reported, reproduced, and confirmed by the dealer. Then they just shrugged and said Honda has not issued a fix for the issue. This is a safety issue because it has nearly caused multiple collisions on the highway and on city streets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705667December 17, 2025
LANE DEPARTURE: ASSIST
The lane keeping assist on my Prologue does not work. It does not engage. It does not attempt to center the car. It never turns on. This has been brought to the dealership's notice, was reproduced for them, and confirmed to be an issue for my Prologue. The dealership then shrugged and stated that Honda has not issued a fix for the issue. This is a safety issue because it is a safety feature of the vehicle and it does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705665December 17, 2025
LANE DEPARTURE: WARNING
This feature does not work. On roadways with clearly marked yellow and white lines, the system will not read that there are lines on the road. Conversely, on roads with no lines, the system will randomly beep, alerting me to a lane departure from a space with no lanes. Sometimes it just beeps out of the middle of nowhere seemingly because it feels like it. I have alerted the dealership to this. The issue was reproduced for them and they confirmed that the lane departure system was not working in my Prologue. Then they shrugged and said that Honda had not issued a fix for the issue. This has been addressed more than once with no way to fix the issue offered by the dealership or Honda. This is a safety issue because this is part of the safety system in this vehicle and it does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705663December 17, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving with the adaptive cruise control on, the Prologue throws out an alert after it suddenly disengages the cruise control that states that the forward camera is blocked and the cruise control will disengage. The cruise control also fails to notice cars in front of the Prologue and will speed up, then will suddenly "see" the car, jam on the breaks, then the accelerator again. Also, the adaptive cruise control cannot gauge distance between cars and all following distances set for the car, whether 1, 2, or 3, are exactly the same. This has been reproduced for the dealer and confirmed as an issue with this Prologue. The dealer then shrugged and said there were no fixes from Honda yet, so there was nothing they could do. This is a huge safety issue because a sudden deceleration at highway speeds has nearly caused a half dozen accidents in the past 2 weeks alone. This issue has been reoccurring for over 1 year with multiple congerences with the dealership, all ending with the statement that Honda has not issued a fix yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705484December 17, 2025
UNKNOWN OR OTHER
Component: Front CV joints making clicking sound while turning. Safety risk: CV joints are critical to maintaining the car's speed and stability on the road, which in turn guards the safety of occupants. Reproduction: The problem is consistently heard while turning. Inspections: The problem is well known across owner forums and Honda is aware of it. Warning messages: None. The problem is mechanical and is manifested through noise during normal driving conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705438December 16, 2025
STEERING, SUSPENSION
There is a knocking/clicking sound when I accelerate and turn. It sounds like a CV joint. I had it evaluated by the dealer today and they reported they heard it once, but could not reproduce the problem, so they tightened some bolts, but that was all. As soon as I left the dealer it made the noise coming out of the dealer's driveway and multiple times on the way home. I have scheduled another appointment for tomorrow, but I don't see how they could not reproduce the problem. It's very obvious.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705325December 16, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I was driving my car and suddenly I received high voltage battery warning and I had to stop my car in between of freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705185December 15, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had multiple issues with this vehicle and it has been in the shop more than 80 days between April and Oct 2025. First, the entire battery system went out in the all electric vehicle. Honda said that since it was a collaboration car with GM, that it would take a long time to fix because their technicians weren’t very familiar. It took almost 8 weeks in the shop before we got it back. Not long after, the entire dash (electronics) went out and the shop had it again for over a week. they never found or could replicate the issue. The vehicle went back in after having multiple incidents of emergency braking when there was no emergency, or even vehicles in my vicinity. The final time this happened, I was traveling nearly 25 miles per hour and the car decided to slam on the brakes, making me feel like I hit a brick wall. My head slammed the steering wheel and my daughter was terrified. I drove it straight to the dealership and they said “what’s wrong with the car this time”…they had it for weeks, couldn’t replicate the issue and tell me it’s fine and to take it home. They suggest TURNING OFF THE SAFETY STSTEM AS A FIX, which seems criminal. The safety features should work properly. I shouldn’t be instructed to turn them off. I am very frustrated and have been working with Honda on a buy back out of good faith, but it’s been weeks and we have no answer. I am forced to drive a gas vehicle, costing me gas money now, when I bought an electric vehicle to avoid this cost. All around, it has cost me more money than it’s been worth and I’ve made multiple car payments as it’s sat at a dealership unusable. Again, it has spent more than 80 days in 6 months at the dealer with no resolution. My sound system blew out last time they had it checking out the braking issue so I waited another week to have that replaced, meanwhile the fix to the braking system was that I was told to turn the safety feature off. Insane
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11705128December 15, 2025
ELECTRICAL SYSTEM
While driving at freeway speeds, a red check engine warning appeared along with a “Service High Voltage System” message. Immediately afterward, the vehicle’s heater stopped working, causing the windshield to fog up. I had to pull over safely and manually clear the windshield before driving the vehicle to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705125December 15, 2025
SUSPENSION, ELECTRICAL SYSTEM
My 2024 honda prologue was brought in to service a battery failure light and get a clicking noise in the front axel looked at when turning. The light was a red on the dash shaped like a car with an exclamation point. Dealer claimed that the multiple codes were nothing and that the car needs a new audio system. Not sure how audio systems = battery failure but i digress. I was told my car is safe to drive so I picked it up, they have still not made any repairs as the audio system is on back order. The morning after i picked it up, the heater started blowing ice cold air, in 10 degree weather. Immediately returned to the dealer where they are saying they don’t know what’s wrong with it and they think it is still safe to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705018December 15, 2025
POWER TRAIN, UNKNOWN OR OTHER
Both front axles began clicking/clunking at 10K miles on the odometer. Taking to dealer to have CVs replaced this week under warranty. Worried that this will be quite expensive and lemon law once the warranty runs out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704911December 13, 2025
ELECTRICAL SYSTEM, SUSPENSION
Been hearing a clicking noise from my front end of the prologue for quite some time. Keep having it written off that it’s nothing. However I see people having complaints and getting the vehicle serviced. Also my charger door compartment has been replaced 2x and is almost headed in for a third replacement. Buy back investigation has been launched by Honda. No news since July
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704876December 13, 2025
ELECTRICAL SYSTEM
Service High Voltage System alarm + Service Vehicle Soon alarm warning. This with no heat while driving at 10,836 miles. Took in to dealer for service and reportedly a known problem with the freon system and end cap. My thought is this should be a recall fix by Honda/GM because there are many many complaints of it amongst 2024 Prologue Owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704867December 13, 2025
STEERING
Subject: Formal Complaint Regarding Persistent CV Joint Clicking Noise I am writing to formally document an ongoing issue with the constant velocity (CV) joints in my vehicle, which produce a noticeable clicking noise during low-speed turns, particularly at 90-degree intersections. This concern was first reported to my Honda dealer shortly after I leased the vehicle. At that time, the noise was intermittent; however, it has since progressed and now occurs consistently with every such maneuver.I understand that this is a recognized issue within Honda service departments. However, I maintain that audible clicking from CV joints under these conditions is not normal or acceptable wear behavior for a vehicle of this age and mileage.I am particularly concerned about vehicle safety, as steering and drivetrain integrity are critical to safe operation. The increasing frequency and volume of the noise suggest potential degradation that could compromise safety over time. Additionally, given that the vehicle utilizes a GM-derived chassis, I worry that this shared platform may contribute to reluctance from either manufacturer to implement a permanent resolution.Honda service representatives have informed me that there is no known permanent fix and that replacement of the CV joints merely delays the recurrence of the symptom. This issue is noted heavily on Internet forums, too. I respectfully request this be considered by NHTSA for manufacturer recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704770December 12, 2025
POWER TRAIN
Clicking noises when turning. Turning left worse than right. Sounds like bad CV joints. Car only has 13,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704733December 12, 2025
UNKNOWN OR OTHER
The CV joint is clicking on both side of the suv.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704604December 11, 2025
SUSPENSION
Vehicles has loud clicking sounds from CV axles when turning past 20 degrees left or right. This has been confirmed by dealer. No warning lamps were requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704391December 11, 2025
POWER TRAIN, SUSPENSION
Big noise axle issue front left and right side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704250December 10, 2025
POWER TRAIN
- CV Joint(s), front, both left and right are failing. Clicking on both sides is getting progressively worse. Yes would be available for inspection. - To date, no safety incidents. - Vehicle has been inspected twice now by the dealership. First at ~6 months old, now at ~10 months. Honda is acknowledging this problem, but is not allowing the dealership to fix the problem as it is under " investigation". The CV joints are clearly failing and Honda is doing nothing about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704088December 9, 2025
POWER TRAIN
Both right and left axel have loud clicking when turning. Part difficult to obtain at dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Prologue