Honda Pilot Complaints

9,418 consumer complaints on file.

#10662751December 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2005 HONDA PILOT. WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 32,731.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662908December 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2006 HONDA PILOT. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V351000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/15/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 6/11/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662962December 8, 2014
ELECTRICAL SYSTEM, ENGINE
THE CHANGE OIL INDICATOR NEVER CAME ON AND MY ENGINE LIGHT CAME ON SO I IMMEDIATELY TOOK IT TO AN AUTOZONE TO HAVE THE CODE CHECKED. IT WAS A CODE P3497. THAT WAS A SATURDAY, I TOOK IT TO THE DEALER ON MONDAY. THEY WERE ABOUT TO LET ME DRIVE AWAY WITH NO OIL BECAUSE THE CODE WAS CLEARED. I INSISTED THEY CHECK INTO IT DUE TO ALL THE COMPLAINTS ONLINE WITH SAME PROBLEM AND IT BEING THE COMPUTER LETTING TO CAR USE ALL THE OIL QUICKLY. IT TURNS OUT I HAD NO OIL, AND I HAD JUST CHANGED THE OIL PROFESSIONALLY AND USED THE BEST SYNTHETIC IN MY CAR. WHICH SHOULD LAST LONGER. VERY DANGEROUS. ENGINE COULD OF LOCKED UP ON A HIGH SPEED ROAD WITH MY THREE KIDS AND WE COULD BE KILLED OR SERIOUSLY INJURED. PLEASE RECALL THE COMPUTER PROBLEM AND PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662517December 6, 2014
SUSPENSION, SERVICE BRAKES, STEERING
WHEN BRAKES ARE APPLIED AT ALMOST ANY SPED VEHICLE SHAKES VIOLENTLY. TOOK IT IN FOR SERVICE WAS ADVISED BY DEALER THAT THE BUSHING ON A SUSPENSION COMPONENT NEEDS TO BE REPLACED AS IT HAS CRACKED. I DID A BIT OF RESEARCH AND WAS TOLD THAT HONDA WAS AWARE OF THE INITIAL FLAW ON THE DESIGN AND REDESIGNED IT FOR THE REPLACEMENT PART. CONSUMERS SHOULD NOT BEAR THE COST OF THE REPLACEMENT PART AS IT IS A MANUFACTURES DEFECT. THIS IS CAUSING THE BRAKES AND ROTOR TO WEAR OUT FASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662325December 5, 2014
AIR BAGS
STRUCK 2 MAILBOXES AND POST. AIRBAG EXPLODED, RIPPING OPEN ON RIGHT AND LEFT SIDES. BOTH HANDS OF DRIVER RECEIVED MULTIPLE SMALL HEMATOMAS (BROKEN SMALL BLOOD VESSELS) AND LEFT HAND RECEIVED SIGNIFICANT DEEP CUTS. STRONG IMPACT OF AIRBAG HITTING DRIVER LEFT DRIVER DISPLAYING SYMPTOMS OF POSSIBLE CONCUSSION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10662437December 5, 2014
SERVICE BRAKES
SINCE OWNING MY 2009 HONDA PILOT NEW, I HAVE REPLACED THE ROTORS THREE TIMES AND HAD THEM CUT MANY TIMES DUE TO WARPING. THERE MUST BE A DEFECTIVE ISSUE HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655436December 4, 2014
AIR BAGS
2004 HONDA PILOT. CONSUMER WRITES IN REGARDS TO RECENT RECALL WARNINGS RELATED TO ITS AIRBAGS. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662244December 4, 2014
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE STALLED AND WILL NOT ACCELERATE, VTM,VSA AND ENGINE LIGHTS ON. PROBLEM STARTED IN 2008 BEFORE HONDA ISSUED A RECALL. PROBLEM ONGOING AS OF PRESENT. SEEMS LIKE TEMPORARY FIXES EACH TIME, HONDA CAN'T SEEM TO FIND A PERMANENT FIX. KEEPS GETTING THE RUN AROUND. VERY FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662258December 4, 2014
AIR BAGS
I CALLED THE 800 NUMBER LISTED ON THE LETTER TO HONDA OWNERS TO ENQUIRE AS TO WHETHER MY HONDA PILOT WAS SUBJECT TO RECALL FOR THE DRIVER'S SIDE AIRBAG. THE OPERATOR, "[XXX]" (DECLINE TO PROVIDE LAST NAME), STATED THAT IT WAS NOT. WHEN ASKED WHY IT WAS NOT AS IT WAS IN THE AFFECTED YEAR RANGE, 2003-2007, SHE STATED THAT THE RECALL WAS VIN SPECIFIC. WHEN ASKED HOW HONDA COULD KNOW THAT AS THEY DON'T KNOW THE VEHICLE CONTENT BY VIN (PER [XXX] AT THE SAME NUMBER THE DAY BEFORE), SHE COULD NOT ANSWER. I ASKED HER IF HONDA COULD ASSIGN A CASE MANAGER TO DETERMINE WHETHER OR NOT MY VEHICLE CONTAINED A TAKATA DRIVER'S AIRBAG AND SHE STATED THAT I WOULD HAVE TO CONTACT A DEALER ON MY OWN. WHEN ASKED IF SHE WOULD CONFIRM THIS WITH HER SUPERVISOR, SHE DID SO AND REPLIED THAT WHAT SHE HAD SAID WAS OFFICIAL HONDA POLICY. WHEN ASKED HER SUPERVISOR'S NAME SHE DECLINED STARTING THAT SHE COULD NOT REVEAL THIS INFORMATION. WHEN INFORMED THAT A CONTEMPORANEOUS RECORD OF THIS CALL HAD BEEN TRANSCRIBED AND WOULD BE PROVIDED TO COUNSEL IN THE EVENT OF AN INCIDENT INVOLVING MY VEHICLE'S AIRBAGS SHE WAS NONCOMMITTAL. I WOULD HOPE THAT THIS SORT OF REACTION IN THE COURSE OF A VOLUNTARY MANUFACTURER'S RECALL WILL BE NOTED BY NHTSA IN ITS REVIEW OF THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662110December 3, 2014
FUEL/PROPULSION SYSTEM
THIS CAR WAS WHAT IS DISCRIBED AS "RUN AWAY VEHICLE" THE CAR WAS IN PARK, AS THE IGNITION WAS TURNED OFF IT STARTED ROLLING, TOOK OUT A TREE WHICH CAUSED THE VEHICLE DAMAGE. I WAS THROWN FROM THE VEHICLE SO IT PROCEEDED DOWN THE DRIVEWAY WITHOUT A PERSON IN THE CAR. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10661437December 1, 2014
ENGINE, POWER TRAIN
TURNED ON THE CAR AND BACKED OUT OF MY DRIVEWAY, WHICH IS SLOPED SO IT DOES NOT REQUIRE ANY ACCELERATION. SHIFTED INTO GEAR ON THE STREET AND BEGAN TO ROLL FORWARD. APPLIED PRESSURE TO THE ACCELERATOR AND NOTICED THAT THE CAR WAS NOT RESPONDING AT ALL - ENGINE WAS NOT REVVING, CAR WAS NOT MOVING FORWARD DESPITE FLOORING THE GAS PEDAL. STOPPED AND SHIFTED INTO REVERSE AND HAD THE SAME PROBLEM. SIMULTANEOUSLY, SEVERAL WARNING LIGHTS APPEARED INCLUDING VEHICLE STABILITY CONTROL AMONG OTHERS. EVENTUALLY HAD TO LEAVE THE CAR DISABLED ON THE SIDE OF THE ROAD AND HAVE IT TOWED TO A LOCAL HONDA DEALER, WHERE THEY WERE UNABLE TO REPLICATE THE PROBLEM. AFTER 3 DAYS, THEY "RESET ALL THE COMPUTERS" AND TOLD ME THE CAR WAS FIXED. SAME PROBLEM OCCURRED 2.5 WKS LATER. AGAIN, DEALER COULD NOT REPLICATE THE PROBLEM. HOWEVER, THEY REPLACED THE "BOX" WHICH THE ACCELERATOR CONNECTS TO AND TOLD ME THE PROBLEM SHOULD BE FIXED. 3 DAYS AFTER RETURNING THE CAR TO ME, THE SAME INCIDENT OCCURRED A 3RD TIME. THIS TIME THE VEHICLE FLUIDS WERE ALSO OVERHEATING. I LEFT THE CAR RUNNING UNTIL A HONDA TECHNICIAN COULD COME AND TAKE A LOOK AND SEE THE PROBLEM IN ACTION. UNFORTUNATELY, HE SHUT THE CAR OFF UPON ARRIVAL AND THEN WAS NOT ABLE TO RECREATE THE PROBLEM. HONDA HAS NOW HAD MY VEHICLE FOR 8 DAYS WITH NO PROGRESS. THEIR ONLY SUGGESTION IS TO UNINSTALL THE REMOTE STARTER WHICH CAME WITH THE CAR WHEN I PURCHASED IT NEW. THEY HAVE NO EVIDENCE THAT THE REMOTE STARTER IS CAUSING THE PROBLEM AND HAVE NOT OFFERED TO COMPENSATE ME IN ANY WAY FOR ITS REMOVAL. CAR IS ONLY 1.5 YRS OLD. *TR UPDATED 12/22/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661053November 26, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MOST OF BUTTON LIGHTS ON CLIMATE CONTROL DASH AND CRUISE/VSA/SUNROOF STOPPED WORKING. I BELIEVE THEY BURNT OUT. HAPPENED TO LOTS OF HONDA OWNER TOO. HONDA DEALERSHIP ASKS FOR $200-300 TO FIX THIS. IT'S RIDICULOUSLY EXPENSIVE TO FIX THEIR MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660769November 25, 2014
AIR BAGS
WHEN I CALLED TO INQUIRE OF HONDA ABOUT THE PARTIAL RECALL FOR THE PASSENGER SIDE AIRBAG I WAS TOLD NOT TO WORRY ABOUT IT SINCE IT HADN'T EXPLODED YET. REALLY? I GUESS HONDA ISN'T INTERESTED IN REPEAT BUSINESS; I HAVE OWNED NOTHING BUT THEIR PRODUCTS. LOOKS LIKE I NEED TO FIND A NEW(OR SMARTER) MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660968November 25, 2014
SERVICE BRAKES
I HAVE A 2009 HONDA PILOT TOURING. I BOUGHT THIS VEHICLE AS A HONDA CERTIFIED PRE-OWNED ON 03/17/2011. THE VEHICLE MILEAGE WAS 33194 MILES AND CURRENT MILEAGE IS 92000. WE LIVE IN MADISON, WI. DURING 2013-14 WINTER SESSIONS THERE WERE MANY DAYS THE WEATHER WAS VERY COLD HERE. ONE DAY WHEN THE WEATHER WAS VERY COLD (PROBABLY -10 F), I TOOK THE CAR FROM MY OFFICE PARKING LOT. THE CAR WAS PARKED FOR LITTLE OVER 8HOURS. AS SOON AS, I CAME OUT OF THE PARKING LOT, I NEED TO TAKE LEFT. WHEN I TRIED TO APPLY BRAKE TO STOP, THE BRAKE WAS NOT ENGAGING. I WAS NOT ABLE TO PRESS THE BRAKE. AFTER COUPLE OF BLOCKS, I WILL COME TO A T JUNCTION AND I NEED TO TAKE LEFT ON THAT. THE CROSS TRAFFIC DOES NOT STOP AT THE JUNCTION. THE CAR WASN'T STOPPING AND I TOOK A HARD RIGHT TURN. AGAIN I TOOK A HARD RIGHT TURN IN 100-200 FEET. THE BRAKES WERE NOT ENGAGING AT ALL. AFTER SO MANY TIMES OF PRESSING HARD, FINALLY I WAS ABLE TO APPLY BRAKE AND STOP THE CAR. IT WAS A SCARY MOMENT THINKING THAT THE CAR IS GOING TO CRASH SOMEWHERE. I CALLED MY HONDA TECHNICIAN AND HE MENTIONED THAT IT COULD BE BECAUSE OF COLD WEATHER AND I SHOULD CALL HIM AGAIN IF THE PROBLEM RETURNS. THERE WERE A FEW TIMES, I FACED THE SAME PROBLEM. I WAS ABLE TO ENGAGE THE BRAKES AFTER A FEW MINUTES EACH TIME. I TOOK TO THE HONDA SERVICE CENTER IN FEB 2014 (OR AROUND THAT TIME). THE TECHNICIAN CHECKED AND TOLD ME THAT THEY WILL CALL HONDA TO FIND OUT ABOUT THIS SINCE ANOTHER HONDA VEHICLE (NOT PILOT) REPORTED SIMILAR ISSUE. WHEN I WENT TO TAKE BACK THE CAR, I WAS TOLD THAT THERE IS NO FIX TO THIS ISSUE. THE WORKAROUND IS TO RUN THE CAR FOR A WHILE BEFORE I DRIVE. SOMETIMES WE FORGET AND THE PROBLEM IS COMING REPEATEDLY EVEN WHEN THE TEMPERATURE IS IN SINGLE DIGIT. I FACED THE PROBLEM JUST A FEW DAYS BACK TOO. I AM NOT SURE WHETHER ANYONE ELSE USING HONDA VEHICLE REPORTED ABOUT THIS PROBLEM. PLEASE CONTACT ME FOR MORE INFO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660957November 25, 2014
ELECTRICAL SYSTEM
ELECTRICAL COMPONENTS OF THE CAR STARTED TO FAIL. POWER WINDOWS DIDN'T WORK FOR A WHILE AND THEN WORKED AGAIN. NOW THEY ALL WORK BUT THE MAIN CONTROL PANEL IN THE DRIVER'S SIDE WORKS EXCEPT FOR THE REAR DRIVER'S WINDOW. IT DOES WORK IF DONE DIRECTLY FROM THE DOOR BUT NOT FROM THE MAIN CONTROL PANEL. ALSO, POWER LOCKS STOPPED WORKING. I CHANGED THE FUSE BUT IT BLOWS EVERY TIME WE USE THE LOCKS. THERE IS SOME SORT OF SHORT. DEALERSHIP IS ASKING $500 TO FIX IT. THERE ARE SOME OTHER LIGHTS IN THE MAIN PANEL THAT GO ON AND OFF EVERY SO OFTEN. IT JUST SEEMS THAT THE ELECTRICAL SIDE TO THE CAR IS DETERIORATING BY THE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660746November 24, 2014
STEERING, SERVICE BRAKES
I BEGAN TO ACCELERATE FROM A STOP SIGN AND MY STEERING WHEEL STARTED TO SHAKE. IN AN EFFORT TO GAIN CONTROL OF THE VEHICLE, I PUSHED THE BRAKES. THE PROBLEM WAS, MY BRAKES WERE NOT RESPONDING TO ANY INPUTS. I HAD TO DRIVE MY VEHICLE IN A DITCH IN ORDER TO COME TO A COMPLETE STOP. LUCKILY, I WAS ONLY GOING 30MPH WHEN THIS OCCURRED. THIS IS A VERY DANGEROUS AND LIFE THREATENING SITUATION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10660443November 24, 2014
ENGINE
I PURCHASED A 2011 HONDA PILOT IN OCTOBER 2014. FROM THE FIRST DAY OF DRIVING IT, I NOTICED A VIBRATION COMING FROM THE DRIVE TRAIN/ENGINE/TRANSMISSION WHEN THE ENGINE WAS SWITCHING INTO "ECO" MODE. THE VIBRATION CAN BE FELT THROUGH THE STEERING WHEEL, GAS PEDAL, AND FLOOR BOARD. IT BECOMES WORSE WHEN CRUISING AT A LOW RPM, OR WHEN CLIMBING A HILL (NO MATTER HOW STEEP THE HILL IS) WHEN THE ECO MODE IS ENGAGED. THE VIBRATION ONLY STOPS WHEN THE CAR IS REQUIRED TO INCREASE THE RPM, EITHER FROM MANUALLY DEPRESSING THE GAS PEDAL, OR THE COMPUTER DECIDING IT NEEDS MORE POWER. THE VEHICLE DOES NOT EXPERIENCE THIS VIBRATION UNTIL THE ENGINE WARMS UP AND THE ECO MODE ENGAGES. WHEN THE ENGINE IS COLD, THE ECO MODE DOES NOT KICK IN, AND THERE IS NO VIBRATION. THE PROBLEM SEEMS TO BE GETTING WORSE. VEHICLE CONSTANTLY VIBRATES/SHUDDERS AS ENGINE RUN IN ECO MODE AND AS VCM KICKS IN/OUT OR IS IN USE. I SEE HUNDREDS OF SAME COMPLAINT ON HONDA MESSAGE BOARDS AND ALL HAVE GOTTEN THE SAME RESPONSE FROM HONDA. THEY INDICATE IT IS NORMAL OPERATION AND NOTHING THEY CAN DO. ANYONE THAT'S DRIVEN A VEHICLE FOR MORE THAN A FEW HOURS CAN TELL YOU IT'S NOT NORMAL FOR A VEHICLE TO VIBRATE LIKE THAT. IN MY DRIVING, I FIND IT TO BE NOT ONLY ANNOYING, BUT VERY DISTRACTING AS I'M CONSTANTLY TRYING TO CHANGE SPEEDS/RPM, ETC. TO MAKE THE VIBRATIONS GO AWAY. THIS CONSTANT DISTRACTION IS A SAFETY CONCERN. I IMPLORE YOU TO GET HONDA TO OWN THE SITUATION AND FIND A FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660659November 23, 2014
UNKNOWN OR OTHER
WHEN APPROACHING A STOP LIGHT,VEHICLE FAILS TO STOP, EVEN WITH FOOT FIRMLY ON THE BRAKE. (AS IF THE ACCELERATOR AND BRAKE WERE APPLIED SIMULTANEOUSLY) ENGINE SPEED DOES NOT FALL BELOW APPROXIMATELY 2,000 RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660032November 21, 2014
AIR BAGS
HONDA HAS REFUSED FOR OVER A MONTH TO ANSWER WHY MY VEHICLE IS NOT BEING RECALLED FOR ITS AIR BAGS. I HAVE ASKED HOW THEY KNOW MY VEHICLE DOES NOT NEED TO BE RECALLED WHEN VEHICLES OF THE SAME MODEL AND YEAR ALREADY HAVE BEEN RECALLED IN CERTAIN REGIONS OF THE US. THEY WILL NOT ANSWER WHETHER MY CAR IS SAFE OR NOT. I HAVE ASKED THAT THEY REMOVE AT THEIR EXPENSE MY AIR BAGS TO DETERMINE IF THEY ARE UNSAFE, A REQUEST THAT HAS NOT BEEN ACCEPTED. THE PERSON WHO LAST CALLED AND LEFT A MESSAGE FROM HONDA CUSTOMER SERVICE HAS NOW FAILED TO RETURN MY CALLS ON AT LEAST 3 OCCASIONS. BASED ON PREVIOUS CONVERSATIONS WITH MY DEALER AND HONDA CUSTOMER SERVICE AND THE RECENT FAILURE OF CUSTOMER SERVICE TO RETURN MY CALLS, I FEEL AS IF I AM BEING STONEWALLED BY HONDA, WHO SEEMS UNWILLING TO TAKE RESPONSIBILITY FOR A FLAWED, ALBEIT COST-SAVING DESIGN, BY ONE OF ITS SUPPLIERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660053November 21, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
I HEARD A LOUD THUMPING OR GRINDING SOUND FROM THE FRONT OF THE CAR AND THE BRAKES ENGAGED ON THEIR OWN. AT THE SAME TIME THE VEHICLE STABILITY WARNING LIGHT CAME ON (YELLOW TRIANGLE). OVER NEXT THREE WEEKS THIS HAPPENED THREE TIMES, SEEMINGLY RANDOMLY. ON ONE OCCASION THE "YAW SENSOR" CODE WAS TRIGGERED. THE VSA RECALL IN 2013 WAS PERFORMED BY THE DEALER IN 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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