Honda Pilot Complaints

1,017 consumer complaints on file.

#11613919September 11, 2024
POWER TRAIN, ENGINE
When pushing the accelerator there is typically anywhere from a 2 to 5 second delay before the vehicle starts to move. On average the delay is around 2 seconds, but there have been times where trying to pull into traffic the vehicle would not move for approximately 4 to 5 seconds creating a hazard. When the care is moving at higher speeds, the acceleration and gas pedal response is accurate, this only occurs when at a stand still or at very slow speeds. I have taken the car to the dealership to be evaluated and they informed me that the vehicle is operating as it is intended to and the delay is normal. I believe that this acceleration delay is inevitably going to cause an accident because it is difficult to gauge when the care is going to begin moving due to the inconsistent acceleration issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613677September 10, 2024
VISIBILITY/WIPER
Ripples in windshield cause distortion when viewing the road. This is only present in the passenger side on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613245September 7, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Twice in the last 6 months this has happened while car was stopped at red light. The auto engine restart system failed, causing the car to shut down. Car had to be placed in park and restarted. Local dealer was unable to detect cause : no codes captured and there were no problems with battery or starter detected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613185September 7, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Car in front of me stopped. My vehicle did not causing a rear end collision. I do not recall the brake warning flashing to alert me to brake. The automatic braking system did not seem to engage. Even though I pressed the brake pedal the vehicle did not seem to want to stop. It reminded me of a vehicle without power brakes. Nor did the wheels lock up or leave any skid marks from hard braking.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11613136September 6, 2024
UNKNOWN OR OTHER
This vehicle has a massive leak with both the winshield and sunroof. Brand new car and terrible leaks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613057September 6, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle spontaneously caught fire. There were no known/indicated issues with the vehicle. Vehicle was eventually extinguished by the fire dept. It took them 45 mins to render it extinguished. Vehicle was parked in my driveway at the time of the incident.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11612702September 4, 2024
ELECTRICAL SYSTEM
I have a 2021 Elite and have been experiencing issues with the Auto Engine Idle Shut Off for the past year. The engine with shuts off normally when I come to a stop when I have the system engaged. The problems begin when I take my foot off the brake expecting the engine to start up again. What happens inconsistently (though more and more often) is that when I take my foot off the brake, the engine shuts off, shifts itself into Park, and I have trouble getting the engine to start up again. A number of warning messages show up on the center console as well. Things like, Collision Mitigation Braking System, Road Departure Mitigation, Brake System warnings start displaying. Sometimes, I can get the engine to start up again within 10-15 seconds. Sometimes, it's been more than a minute. It almost sounds like the battery is dead but I have zero issues ever starting the vehicle initially in both hot and cold weather. When I disengage the system, which I do practically every time I drive the car now, everything works fine. The dealer ran a diagnostic and found nothing and then charged my battery even though it read full charge. It did the exact same thing a day later at a stop light. Because it’s a safety hazard and rather embarrassing to have it keep occurring at red lights with people behind you, when it shuts the engine off I manually disengage the shut off via the button on the console and the vehicle starts up fine every time. The stalls only occur when I don’t disengage with the button and take my foot off the brake. I have spoken to several other pilot owners that this has happened to so I know it is not an isolated incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612401September 3, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, VISIBILITY/WIPER
Poor back-up camera resolution at night. Almost hit pedestrian due to poor visibility from camera
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612090September 2, 2024
STEERING
Dealer is replacing power steering rack.Making noise when turning left an right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611509August 29, 2024
SERVICE BRAKES, STRUCTURE:BODY, POWER TRAIN
The transmission jerks/jumps when accelerating and also as slowing down. The vehicle, including the steering wheel, shakes when braking at speeds above 60mph. Several parts of the body are not put together properly, leaving gaps, overlaps, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610600August 24, 2024
POWER TRAIN, ENGINE
When transmission is in "Normal" operating mode and starting to move, it has a hesitation when shifting from 1st to 2nd gear, then the motor races and the vehicle lunges forward. I have taken it to the dealership but they said they found nothing wrong. The problem is worse when the motor is cold but it happens at any motor temperature. I have read about many, many people having this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609313August 19, 2024
ELECTRICAL SYSTEM
The vehicle has multiple electrical issues. The biggest problem is with the keyless entry system and remote start. In hot weather (living in SW Arizona), neither system works. Use of a vehicle key is required to enter the vehicle. Upon entry, the vehicle displays "keyless access system problem. See your dealer". The dealership finally diagnosed a problem with a control module. During this time we've had a loaner 2024 Honda Civic that does the exact same thing. Also experiencing problems with the backup camera display blacking out intermittently. The infotainment system regularly drops connection to our cell phones (Apple and Android).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609191August 18, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Like others have reported, similar to the odyssey we own that did have a recall to fix the issue, the vehicle fails to restart after it idles at a light. Causing very stressful situation in traffic because it take 10-20 seconds to get vehicle going. Happened 5 times in 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607298August 8, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Honda Pilot. The contact stated that while driving at approximately 20 MPH, there was an abnormally loud sound coming from the roof of the vehicle. The vehicle was parked, and the contact observed that the sunroof had shattered. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 16,527.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607020August 7, 2024
ENGINE, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, SERVICE BRAKES
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606466August 5, 2024
SERVICE BRAKES, POWER TRAIN, FUEL/PROPULSION SYSTEM
DRIVING AT 45MPH OPEN HIGHWAY MANY PROBLEMS START APPEARING ON DRIVERS SCREEN ,BRAKINGSYSTEM, PROBLEMS WITH ALL SAFTY SYSTEMS, COMPUTER POSTING ALL KINDS OF PROBLEMS , ENGINESHAKING WOULD NOT ACCELERATE. CAR TOWED TO DEALER ON FRIDAY 8/2 AS OF 8/5 12 NOON IT IS STILL AT DEALER , MORRISTOWN TN HONDA FORTUNATELY A SFE PLACE TO PULL OUT OF RD WAS AVAILABLE NO EARLY WARNING OF ANYTHING. HAVE NO KNOWLEDGE OF DEALER FINDINGS AT THIS POINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605654July 31, 2024
UNKNOWN OR OTHER
I'm having issues with the auto stop start. I see there is a known problem for the 2016-2020 Honda pilots. I have a 2021. It's the same issue. I stop at an intersection and the car auto stops the engine. I then tried to go and the car stalled. I had to put in park and restart the car. Since then I have had 2 more incidents where the car almost stalls, the dash errors lights come on but then the car starts and goes without stalling. This has happened 3 times in the last 2 weeks. I have it in the service center today. I wanted to report this issue is still ongoing and seems to affect more than the previously listed vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605614July 31, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605562July 31, 2024
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
I was driving my new 2025 Honda Pilot when I went to make a right turn and the steering system locked on me. I couldn't turn right and was almost in a horrible accident. Thank God that the other vehicles were able to stop in time. But I had to get the car out of traffic with the help of good samaritans. I cut the car off and all the systems dispalyed a error and said to see dealer. It was the most scariest and stressful time. I was late to work, my husband had to leave work to come and get me. I had the car towed to the dealership and was given a rental but I want to know why this happened and what will the Honda do to ensure this won't happen to me or someone else driving that car for it to be a 2025 elite edition. I could have been seriously hurt or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605524July 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Upon turning on my vehicle all of the emergency warnings came on. I did a diagnostic and was shown that nothing was wrong with the vehicle but the warnings will not reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot