Honda Passport Complaints (2021)

145 consumer complaints on file.

#11472223July 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car will brake when no one is near sometimes jamming on brakes. I reported it to dealer 2 times. They said no software updates avalable and no codes showing a problem. I left the dealer and drove less than 2 miles down the road when the brakes can on again. I returned to the dealer again when they informed me there is nothing they can do. Maybe I have a fly on the sensor setting it off. I replied don't try to BS me, I'm a CDL Driver for over 40 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463733May 7, 2022
EXTERIOR LIGHTING
Automatic high beam headlights turn on and off sporadically causing flashing lights for oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462717April 29, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased a 2021 Honda Passport Sport on April 30, 2021. Since purchasing the Passport, we have experienced a "Phantom Braking" problem, in which the automatic emergency braking system is deployed for a few seconds. This occurs several times a month. We have taken the Passport to a Honda dealer and they claimed that there maybe some type of obstruction on the emergency braking system camera that is causing the problem. We have not seen any obstruction on the camera and clean it regularly, but we still experience the braking issue. While no serious incident has occurred to date, we are extremely concerned that the braking issue could cause our Passport to brake and be rear ended by a car behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460787April 14, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My son was driving on the highway with the adaptive cruise control on. The car in front of him stopped suddenly. The dashboard screen system flashed the word "brake" but not in enough time for him to react. He braked hard but he still rear-ended the car in front of him. The problem has not been reproduced or confirmed because the car is no longer drivable. It is sitting at my house waiting for repair of $7,700 damage. I thought the "Honda Sensing System," the combination of the adaptive cruise control and emergency braking, was supposed to bring the car to a halt. My son and his 3 friends were put at risk. I'm very disappointed in the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459260April 1, 2022
POWER TRAIN
My 2021 Honda Passport with under 12K miles has gone into Neutral on its own twice in the past year ( May and October of 2021) It has also slipped into low gear on its own (D1 of an automatic transmission from D3 or D4 in Oct 2021 and March 18 2021. The last incident forced me onto the shoulder to avoid serious injury as I was gaining speed to merge from an entry ramp to a 50 mph, 3 lane Rd. I brought it back to the Honda dealer after the March 18 incident and they told me they couldn't find anything wrong with it. I don't trust this transmission and will be forced to sell it back to Honda but am leery of it happening to someone else who may not be able to avoid an accident like I did. I also reported these incidents to Honda on 03/24/22 (case# 12912165)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458210March 24, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Was nudging Passport into a handicap parking spot at local grocery store. The Passport suddenly the engine raced to full throttle. The brake couldn't stop car as it hit the handicap pole and airbag deployed. The pole Passport to go to the right and ended up on a parking island. The idle went down and after smoke inside car cleared was able to stop engine. The Passport was towed away with extensive front end damage and minor property damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11456572March 14, 2022
POWER TRAIN
Had the optional transmission cooler installed at the Honda dealership to help increase vehicle towing capacity. After install, when the vehicle shifts from 7-8 gear at light throttle application (approx. 45mph) the transmission makes a grinding noise. Took vehicle back to dealership and they inspected. They contacted Honda tech support and they stated it is a known design defect. They will not address it in anyway even though there are many possibilities to address this. Noise is energy and energy has to dissipate. I am concerned the grinding noise will start to wear something out and cause a failure later in the life of the transmission or the cooler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456562March 14, 2022
EXTERIOR LIGHTING
The headlights iced over completely while driving in light freezing drizzle. When they iced over it was at night and I was no longer able to see well enough to drive safely. These all led headlights need a heating system like emergency lights to prevent this in freezing conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456230March 10, 2022
FUEL/PROPULSION SYSTEM
Confirmed high pressure fuel pump makes a high pitched “chirp” when engine is warm and at idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453643February 23, 2022
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle has LED headlights. In snowy conditions at night, buildup on headlights caused extremely reduced visibility. Required frequent pulling over, getting out of vehicle, and clearing headlights. Not a safe situation in the snow. Never had problems with halogen or HID lighting so I suspect it’s a heat issue due to LED lights operating much cooler. Also, snow buildup on grille emblem that houses radar for accident avoidance causes system failure which results in instrument display of failure. The warning box completely covers the speedometer so you have no idea of your speed. Also not good in snowy conditions. This can be turned off, but not while moving, and defeats the purpose of the avoidance system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450442February 4, 2022
FUEL/PROPULSION SYSTEM, SUSPENSION
Emission System Problem All Wheel Drive Problem Warning light on and off on Dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448988January 26, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Honda Passport. The contact stated while driving at a slow speed, the brake pedal would intermittently fail to operate as needed without warning. The contact stated that he had to repeatedly pump the brake pedal to stop the vehicle. The dealer was notified of the failure and an appointment was made to inspect the braking system. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 400. Incident happened twice. Vehicle failed to stop when brakes were applied, brakes were applied several times before it stopped without a collision. Second incident happened while consumer shifted the gear in reverse in the parking lot brakes applied would not work. Consumer hit the bollard in front of the parking lot. Speed was approximately 5-10mph. Odometer reading was about 1600. No further occurrences after windshield replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440641November 16, 2021
POWER TRAIN
Multiple times when my car is in drive I will receive a message on the dashboard saying "Transimission Problem. See Manual" When this happen the car automatically shifts into Neutral and will not shift back into any gear other than Park unless I completely restart the car. Many other people have also had this problem, can be seen here https://www.passportforums.com/threads/major-transmission-failure.2984/ I believe there is a major issue with the transmission on some Honda Passports that is potentially fatal. I took the car in once to get it looked at and they could not find anything wrong with the car, it has happened since I took the car in to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436749October 14, 2021
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Passport. The contact stated that while driving the 49 mph they noticed their radio suddenly went off and the vehicle's instrument panel blacked out. The vehicle's horn no longer functions properly. The vehicle's windows failed to open and close and the vehicle turned completely off in the middle of the highway losing all power. The contact stated the failure caused an oncoming vehicle to end up rear-ending them. There were no injuries and no medical attention was needed. The vehicle was towed. A police report was filed. The contact took the vehicle to the dealer who was informed by the manufacturer that they were not to proceed forward with any diagnosing or repairs for the vehicle. The manufacturer was made aware of the failure and opened a case regarding the matter. The failure mileage was 3,627.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11431414September 1, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:ADAS:VIDEO MONITOR/SCREEN
The contact owns a 2021 Honda Passport. The contact stated while driving 40-45 MPH, the instrument panel lights, and GPS navigator screen inadvertently turned black. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the dashboard wiring connectors were faulty. The contact stated that the vehicle was not repaired as the parts for repair were not yet available. The contact stated that the failure had been reoccurring upon starting the vehicle and while driving. The manufacturer was notified of the failure and referred the contact to the dealer. The vehicle was not repaired. The approximate failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431089August 30, 2021
TIRES
Tire Blowout on pothole with appox diameter less than 4" 265 45 R 20
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431025August 30, 2021
TIRES
Tire Sidewall Blowout Drivers front 8/27/21 Continental cross contact LX 265 45 R 20 104H is the number after that. rode over a branch approx 3" in diameter at approx 10mph do not feel this should have caused a blow out on an SUV Could have caused loss of control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422638June 28, 2021
POWER TRAIN
Car shifted into neutral on its own while accelerating up a freeway on ramp with a transmission error warning light on dash and could not get the vehicle to go back into gear until ignition was cycled a couple times. Obvious safety risk as any vehicle movement was impossible, and was not able to completely coast out of the traffic lane. There was no known symptom prior to this event and the vehicle is currently at the dealership for repair/warranty evaluation though they state "it is not showing any error codes on the diagnostics plug in", they did state that on test drive it "behaved perfectly until coming back to the dealership and acted up again....again showing a dash warning but no diagnostic code."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422348June 25, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
When I bought vehicle it came rated with 5000lbs towing. To achieve that towing rating I had to buy and get installed the Honda Transmission Cooler. I got the kit installed and right after install there is a noise when the vehicle shifts from 7-8 gear. It sounds like rumble strips. I did some research and there are others who have the same issue. See link to Honda passport forum. https://www.passportforums.com/threads/noise-when-shifting-from-7th-to-8th-gear.2923/ Took vehicle to dealership and they looked it over. They checked fluid level and spoke to Honda tech support. The dealership told me that Honda knows about this and if they fix it they will let me know. To me this means that this is a known engineering defect and they didn’t say if they have a fix or not. The reason I bought the vehicle was because of the towing capacity. To get the towing capacity I had to install the trans cooler. I paid and had it installed and now the vehicle does not run like it did when I bought it. As for safety risks there could be unforeseen issues. Because the transmission is now making a noise of unknown origins it could get damaged and cause a loss of power/malfunction. The noise (through fluid dynamics) could also cause damage to the cooler causing the transmission fluid to leak out and cause the vehicle to lose power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414260April 28, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2021 HONDA PASSPORT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE COLLISION MITIGATION BRAKING SYSTEM INADVERTENTLY AND FORCEFULLY ACTIVATED AND THE STEERING WHEEL WOULD SHAKE. THE BRAKE WARNING LIGHT WAS ILLUMINATED. NORM REEVES HONDA SUPERSTORE VISTA (401 W VISTA WAY, VISTA, CA 92083) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE COLLISION MITIGATION BRAKING SYSTEM ACTIVATED IN ERROR, SENSING A POSSIBLE COLLISION. THE CONTACT WAS ALSO INFORMED THAT THE FAILURE OCCURRED OCCASIONALLY WITH CURVES IN THE ROADWAY OR WHEN A METAL SIGN WAS DETECTED. THE CONTACT WAS INFORMED THAT THE FEATURE OPERATED AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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