Honda Passport Complaints (2021)

145 consumer complaints on file.

#11583623April 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
On Sunday April 14 while driving on the LIE middle lane a person driving at a high speed went from right side across to left lane in front of me when all of a sudden the brakes activated itself and my car nearly came to a stop nearly causing a car behind me to rear end me. This happened several times before while driving approaching vehicles in front scaring my family and I. Now my CMBS lights are permanently on on the dash. This system is nerve racking and will cause a severe fatal crash. Many people on several platforms are complaining about the same or similar issues. And understand an investigation has begun. Something needs to be done to resolve this issue. I have owned my 2021 Honda passport since November of 2023. With 19k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583605April 17, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The emergency collision system constantly actives when there is no need for it to activate. It’s more of a safety hazard. I have just under 40 years of driving experience, former mechanic, and police officer for over 20 years. My professional opinion is, Honda needs to correct this problem. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583595April 17, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The passport flashes BRAKE and steering wheel shakes for no reason. I’ll be driving down the road nothing near and it does this. A few times it’s actually applied the brakes. Thank goodness no one was behind me as it potentially could have caused an accident. This occurs daily. Especially if I am driving on a 2 lane road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583134April 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
No warning messages on dashboard. The drivers side mirror goes off like there's something there but there's nothing. Same with the braking display light comes on when I'm no where near anything, yet I've had cars pull out in front of me thankful no crash has happened because it doesn't go off then. I plan to take it into the dealership soon. I can't give an estimate of how long exactly it's been doing this. Especially side mirror warning. That's been going on. The braking thing has probably been a month now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582747April 13, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The sensors simply don’t work. CMBS system constantly raises warnings, often alarming me as a driver, almost creating accidents. On one occasion, coming into a turning lane of intersection with green arrow and cars moving forward into left turn, CMBS actually applied the brakes for about 1 second, alarming me and causing the driver behind me to react as well. There’s no permanent disabling of this feature, which is a mistake by mfg, and we often forget to turn off starting each drive. Blind spot is often throwing false alarms. Lane detection too, but we permanently turn off lane detection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577349March 14, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Under many normal driving conditions, the front collision brake system activates. This has almost caused a collision as it shakes the wheel and applies the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577045March 13, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving my vehicle the emergency braking system alerts and initiates the brakes at inappropriate time. While driving on a straight road with a curve ahead if there is a car coming the opposite direction around the curve the braking system will engage. I am not at the point to go into the curve yet so my steering wheel is still straight. If I have starting to turn it will not engage. This happens daily as it is a road I take to work. This has been happening since I purchased the vehicle in January 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576758March 12, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Our 2021 Honda passport EX-L sometimes hits the brakes on its own. It happens every now and then, like when I'm exiting a freeway, or sometimes even when going with the flow of traffic. I've seen this issue talked about in the [XXX] , but today I saw an official article citing NHTSA concerns, so I'm writing to say that I too have experienced this potential dangerous issue while on road. My vehicle randomly brake checks on its own when it falsely detects the situation in front of me, which could result in a rear end collision. I'd like to see this issue resolved, so please feel free to contact me if you need any more information. Even back in 2022, I was experiencing this issue. This has happened occasionally. The last time was about a few weeks ago on the freeway. Please see the forum screenshot for my reference-- I'm [XXX] in that thread. Here's the article I read today: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573757February 24, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I purchased my vehicle in August 2023 (used). Phone calls (both through using CarPlay and with the phone unplugged and with genuine cables) sound terrible on the part of the recipient. We replaced the FAKRA cables and harness late last year and just replaced the microphone (and I got charged a diagnosis fee). The issue is continuing. It's gotten so bad that I have to use my AirPods to make any calls for my recipient to hear anything I'm saying (which is illegal in my state and should not be a requirement in a car that is less than 3 years old). I've dug in to forums and this is a common issue for the EX-L trim level in the 2021 model. Additionally, this can impact the backup camera and other lane keeping assist issues. I have factory reset it multiple times and it's still having similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551815October 25, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES
See attached document from complainant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549092October 9, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
When the passport is in cruise control I have been driving up a very steep mountain and have had the car slam on brakes with no indication to the cars behind me or me intially causing everyone to come to a halt going up a mountain with a 9% incline. I realize you can adjust the distance but it still gives no warning and it is not as if you are tailo the car in front. I turn in my subdivision daily and if I let off the gas which I have to I the neighborhood and not have to break at five or ten mph something underneath feels as if it is catching like a bike break too close it scrubs. The final thing. I have started the car remotely many times. I have done it twice in parking lots and it has jumped forward . Had someone been in from of the car standing it jumped hard enough to hit someone. Or it the car facing mine had been closer it would have hit that car as well. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543278September 7, 2023
POWER TRAIN
The contact owns a 2021 Honda Passport. The contact stated that on numerous occasions while driving at undisclosed speeds and making left or right turns, the vehicle independently decelerated. The contact stated that the engine revved, and the RPMs increased; however, the vehicle failed to respond with the accelerator pedal depressed. The contact turned off and restarted the vehicle for the vehicle to return to normal operation. No warning light was illuminated. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact stated that the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened; however, the contact was recently informed that the case was closed. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542044September 1, 2023
TIRES
Tire sidewall separation. Tire manufacturer has recalled other tires with different mold numbers for this exact same issue but this tire isn't included in recall but has now shown the same issue. This could have caused a catastrophic blowout failure had I not caught.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540126August 22, 2023
STEERING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward Collision Warning (FCW): At random intervals, the FCW will give a false positive warning of an imminent collision with a car approaching from the opposite direction. This has occurred at various times over the past 2+ years. Comments to this effect to the Honda service representatives have indicated that this anomaly has been reported previously. They have not provided a fix or software update to correct this issue. The event is a safety issue because of the distraction from focusing on the road ahead. Although the automatic braking system has not been employed, the driver may in response to the false warning apply the brakes and cause an accident inadvertently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536295August 3, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
When using the audio system (Apple Airplay, Bluetooth, Sirius Navigation, or FM Radio), the speakers or radio will at some point start to crackle and make noises similar to static noise, like wires sparking. which causes the music to cut out and shut off completely. Our safety is at risk because the noise is very distracting, it is very annoying, it makes me nervous and angry because it becomes unbearable. I have to stop and turn off the car, turn it back on because I can't use music or browser or anything. I took it to the dealer where I bought it and they told me that it was a factory defect due to poorly installed cables. That creak is now constant that the car is barely drivable in those conditions. The equipment has not been inspected. I was never warned about this defect of the car. And I am sure I am overpaying for this car for it to have such a major and obvious issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535759August 1, 2023
VISIBILITY
The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V174000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534330July 25, 2023
VISIBILITY/WIPER
Regarding NHTSA Recall Number 23V-174 Honda Campaign Number: FE5 Service Bulletin Number: 23-035 On May 1st, 2023, we dropped off our vehicle for service at Rick Roush Honda in Medina, Ohio for the recall noted above. Both side mirrors were replaced per the recall. Upon getting the vehicle back from the service department, we noticed that the driver's side (left) mirror had waves in it that made it look like a 'fun house mirror'. The dealership didn't have an additional mirror on hand, so we drove with this replacement mirror for a week until an additional replacement came in. The second replacement was just as bad as the first. Upon pulling off this mirror, the service department grabbed the first replacement as well as the original mirror and compared all three. The waviness didn't appear in any of the mirrors when they weren't installed, however, upon attaching either of the replacement mirrors to the mirror assembly the waviness returned. The service department then decided to install the original mirror back on the vehicle until they could find out what was wrong with the replacements. It's now been 85 days, and the service manager, [XXX] , hasn't heard back from his contacts at Honda in California. He stated they have had 7 to 8 others with the same complaint and are waiting on resolution for them as well. Honda forums posts show others with the same issues at other dealerships with these mirrors. I contacted Honda Customer Care today (7/25/2023) and they provided case # [XXX] with an initial follow-up date between 2-3 business days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533062July 18, 2023
ELECTRICAL SYSTEM, ENGINE
My car is equipped to cut off when you come to a stop. It has failed to restart after taking your foot off the brake a couple of times, and it has been slow to restart many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532077July 13, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Driving 65mph on 3 lane highway in l=far left lane in light snow with anti-collision on. Then instantly car auto braked, car slowed dramatically very fast and despite me stepping on gas pedal, car continued at a crawl on major highway. Fortunately no car was close behind or it would have hot me with such rapid decent. I moved to the right shoulder across 3 lanes and car continued to be unresponsive to gas pedal. Honda stated that front camera must have been covered and thus system operated correctly. They did say gas should have responded when I turned the wheel, but it did not. Honda said it won't respond to gas pedal, but this is very dangerous and takes control from driver. The system should be a help but never take control when driver directs otherwise. Had there been more and closer traffic, an accident would have been likely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529316June 28, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We drove about 100 miles yesterday. It all happened. False Brake light flash and brake applied because of oncoming traffic. Heavy brake application because of car in the left lane making a turn. Can't tell you how many times I've almost been rear ended, and people blasting their horns at me because this foolish car slams on the brakes for no reason. People think I'm brake checking them. Had 2 Hyundai before this, never encountered this. Honda needs to be forced to fix these issues. There are hundreds of similar complaints in online forum about this problem. This has happened many times, especially on an extended trip, like yesterday, over 100 miles round trip. Dealers do not have a fix for this. Honda needs to be forced to address this and fix all problem vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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