Honda Crosstour Complaints

162 consumer complaints on file.

#10894197August 8, 2016
POWER TRAIN
ON 11/23/15 I BOUGHT MY 2012 HONDA CROSSTOUR TO MY MECHANIC AFTER FEELING A SHIMMY IN THE FRONT END. WANTED TO MAKE SURE CAR WAS NOT OUT OF ALIGNMENT. AFTER CHECKING ALL THE NORMAL CHECK POINTS (IE.. TIRES, WHEEL BALANCE, MOTOR AND TRANSMISSION MOUNT), DID A CHECK ON BOTH RIGHT AND LEFT AXLES. MECHANIC STATED THE FLUTTERING IS DUE A MANUFACTURE DEFECT IN THE DRIVER SIDE AXLE. HONDA WAS TOLD ME THAT THE PART (44306-TP6-305) IS ON NATIONAL BACK ORDER AND THERE WAS NO ETA. IT IS 8/8/16 STILL WAITING FOR AXLE. I HAVE OPENED A CASE TICKET AGAIN WITH HONDA BUT HAVE BEEN TOLD THE SAME THING. I FIND IT DIFFICULT TO BELIEVE THAT THIS PART IN ON NATIONAL BACK-ORDER FOR OVER A YEAR AND THAT THERE IS NO RECALL. THE CAR HAS GOTTEN WORSE AND NOW I'M UNABLE TO DRIVE MY CAR SINCE DUE TO THIS DANGEROUS ISSUE. THIS WOULD BE THE SECOND AXLE THAT I'M REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891687July 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 HONDA CROSSTOUR. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885769July 19, 2016
STEERING
I WAS DRIVING ON A STREET GOING 35 MPH AND ALL OF A SUDDEN MY WHEEL LOCKED UP AND I WAS UNABLE TO TURN THE WHEEL AT ALL. I LOOKED AT THE DASH AND THE LIGHT WITH THE STEERING WHEEL AND THE EXCLAMATION MARK WAS ON. I PROCEEDED TO DRIVE AT A SLOWER SPEED BECAUSE I WAS RIGHT UP THE ROAD FROM MY HOUSE. LUCKILY I HAD NO TURNS TO MAKE. THIS IS VERY UNSAFE AND LUCKILY I WAS NOT ON THE HIGHWAY OR TRAVELING AT A HIGHER SPEED BECAUSE THIS WOULD HAVE CAUSED A MAJOR ACCIDENT. I WENT HOME AND PARKED MY VEHICLE, THE NEXT MORNING I STARTED THE CAR TO GET THE MILEAGE AND NOTICED THAT THE CAUTION LIGHT WAS OFF I PROCEEDED TO TURN THE WHEEL AND IT WAS NORMAL. I DROVE MY CAR TO THE AUTO SHOP. MY CAR HAS BEEN CHECKED AND IT HAS POWER STEERING FLUID AND THE MECHANIC STATED ALL IS WELL WITH IT. MY CONCERN NOW IS WHY DID THAT HAPPEN AND WILL IT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884580July 13, 2016
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH THE FORWARD COLLISION WARNING SYSTEM AND VISUAL DISPLAY FEATURE, WHICH DID NOT FUCTION PROPERLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE MANUFACTURER ADVISED THAT ONLY THE ORGINAL WINDSHIELD GLASS BE USED FOR REPLACEMENT RATHER THAN AN AFTERMARKET WINDSHIELD. THE WINDSHIELD EXHIBITED A CRACK. THE INSURNACE COMPANY AND INDEPENDENT MECHANIC STATED THAT THE SYSTEM DID NOT FUNCTON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS RECALIBRATED DUE TO THE AFTERMARKET GLASS. THE MANUFACTURER'S ORIGNAL WINDSHIELD WAS REPLACED AND THE SYSTEM OPERATED AS DESIGNED. THE MANUFACTUER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863418May 5, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2010 HONDA CROSSTOUR. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852785March 31, 2016
STEERING
WHILE DRIVING STEERING LIGHT COMES ON AND POWER STEERING FAILED AND WAS A HUGE SAFETY ISSUE AS I COULD BARELY MANAGE THE CAR. 2013 WITH 49000 MILES AND HAD TO REPLACE A $2500.00 POWER STEERING RACK. SIMILAR COMPLAINTS WITH 2013 ACCORD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852377March 30, 2016
UNKNOWN OR OTHER
ON 12/23/15 TOOK VEHICLE TO SHOP FELT A SHIMMY IN THE FRONT END. WANTED TO MAKE SURE CAR WAS NOT OUT OF ALIGNMENT. AFTER CHECKING ALL THE NORMAL CHECK POINTS (IE.. TIRES, WHEEL BALANCE, MOTOR AND TRANSMISSION MOUNT), DID A CHECK ON BOTH RIGHT AND LEFT AXLES. MECHANIC STATED THEY WERE BOTH FULL OF HOLES AND ORDERED FROM HONDA BOTH AXLES. MECHANIC WAS TOLD THEY WERE ON BACK ORDER. GOT THE LEFT AXLE MID JANUARY. ON FEB 2 AFTER THE RIGHT AXLE WAS TO BE SHIPPED WE GOT A FAX FROM HONDA STATING THAT THESE AXLES WERE ON NATIONAL BACK ORDER AND THERE WAS NO ETA. IT IS 3/29/16 STILL WAITING FOR RIGHT AXLE. I HAVE OPENED A CASE TICKET WITH HONDA BUT HAVE BEEN TOLD THE SAME THING. I FIND IT DIFFICULT TO BELIEVE THAT THIS PART IN ON NATIONAL BACK-ORDER AND THAT THERE IS NO RECALL. I HAVE BEEN UNABLE TO DRIVE MY CAR SINCE LATE DECEMBER DUE TO THIS DANGEROUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852153March 29, 2016
TIRES, TIRES:TREAD/BELT
CAR BEGAN TO SHIMMY AS IF OUT OF BALANCE IN RIGHT REAR ON ABOUT 02-01-2016. TOOK TO TIRE KINGDOM AND THEY SAID IT WAS A ROAD "HAZARD" PROBLEM WITH DELAMINATION OF THE TREAD. THERE WERE NO INCIDENTS THAT LED TO THIS OCCURRANCE IT JUST "DEVELOPED" NO CURBS OR POT HOLES HIT. THIS IS FL ROADS ARE SMOOTH. I LIVED IN OH I KNOW WHAT A ROAD "HAZARD" IS. TIRE KINGDOM, MANAGER MICHAEL DECOSMO REFUSED TO SEND IT IN A DEFECTIVE TIRE. I REPLACED WITH SAME TYPE TIRE AT MY EXPENSE. CALLED YOKOHAMA AND THEY SAID TIRE DEALER HAD TO REPORT THIS AND WOULD NOT ADDRESS THE ISSUE. ON 03-22-2016 MY WIFE WAS DRIVING THROUGH TX CALED AND SAID THE CAR WAS "SHIMMYING" AND I KNEW IT WAS ANOTHER DELAMINATION. SHE SLOWED DOWN UNTIL GETTING TO A WAL MART AND THEY SAID YES IT WAS DELAMINATED. IT WAS THE RIGHT FRONT. THEY HAD NO TIRES THAT SIZE AND SENT HER TO A LOCAL DEALER THAT DID. THE DEALER "CROSSROADS TIRE SERVICE" HAD ONLY TWO TIRES THAT SIZE AND SHE HAD THEM REPLACE BOTH FRONT TIRES FOR SAFETY WITH TOYO TIRES.THIS DEALER DID WRITE ON THE RECEIPT THAT THE TIRE DELAMINATED. TIRE KINGDOM WOULD ONLY REPORT AS A ROAD HAZARD. I AM ALSO GOING TO CALL YOKOHAMA BUT BASED ON PRIROR EXPERIENCE THEY WILL REFUSE TO DO ANYTHING. DO REPAIR SHOPS NOT HAVE TO REPORT THESE TYPE INCIDENTS. THEY ARE EXTREMEMLY DANGEROUS. THIS COMPLAINT INVOLVES TWO SEPERATE INCIDENTS ON TWO SAME MAKE/TYPE TIRES. ONE DATED 02-10-2016 THE OTHER 03-22-2016. FIRST INCIDENT SPEED WAS AROUND TOWN BETWEEN 0-70. SECOND INCIDENT ON HIGHWAY AT ABOUT 75. TIRE MODEL IS NOT LISTED ON DROP DOWN. TIRES AR YOKOHAMA AS530. THE ORANGE PEEL OIL TIRES. FIRST TIRE FAILURE AT APPROXIMATELY 15,000 TIRE MILES SEOND FAILURE AT ABOUT 18,000 TIRE MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794872November 19, 2015
ENGINE
CAR VIBRATES EXCESSIVELY WHEN IDLING OR IN PARK. HAVE THREE THOUSAND MILES ON ODOMETER AND PROBLEM SEEMS TO BE GETTING WORSE. STARTED HAPPENING IMMEDIATELY AFTER PURCHASING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794583November 18, 2015
UNKNOWN OR OTHER
SOON AFTER PURCHASING THIS VEHICLE, THE CARPETING STARTED COMING OUT FROM THE TRIM IN THE BACKSEAT FLOORBOARD. WE ARE RETIRED COUPLE SO TYPICALLY NO ONE SIT IN THE BACK SEAT CAUSING THIS ISSUE TO OCCUR. WE TOOK THE VEHICLE TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND THEY TRIED STAPLING THE CARPET BACK UNDER THE TRIM PIECE; HOWEVER, IT SOON CAME OUT. IN THE MEANTIME, MY HUSBAND GOT VERY ILL AND WAS IN AND OUT OF HOSPITALS FOR OVER A YEAR SO THIS ISSUE TOOK A BACK SEAT TO HIS HEALTH ISSUES. NOW HE IS WELL, AND ADDRESSING THIS CONTINUING ISSUE WHICH HE DID WITH AMERICAN HONDA; HOWEVER, THEY PRETTY MUCH TOLD US THAT THERE WASN'T ANYTHING THEY COULD DO ABOUT IT. COME ON...THIS IS SOMETHING THAT IS QUITE OBVIOUSLY A MANUFACTURE MISTAKE. THEY HAVE CUT THAT CARPETING TOO SHORT OR JUST TRIED USING A LEFTOVER PIECE. THIS IS NOT SOMETHING WE HAVE DONE. WE ARE GOOD CUSTOMERS, LOYAL CUSTOMERS AND WE TALK UP OUR HONDA AT EVERY TURN, BUT THIS IS REALLY CAUSING US SOME ANGST BETWEEN HONDA AND US - THE CUSTOMERS. SOMEONE PLEASE HELP US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794420November 17, 2015
VEHICLE SPEED CONTROL
WHEN PRESSING THE THROTTLE DURING LOW SPEEDS, THE CAR HESITATES WITH NO CHANGE TO RPM AND NO RESPONSE FROM THE ENGINE TO PRODUCE POWER TO INCREASE VEHICLE SPEED. IN ORDER TO OVERCOME THE HESITATION, I HAVE TO FULLY DISENGAGE MY RIGHT FOOT FROM THE THROTTLE AND PRESS THE THROTTLE AGAIN IN ORDER FOR THE ENGINE TO RESPOND TO MY COMMAND AND PROVIDE POWER. THIS SOLUTION DOES NOT ALWAYS RECTIFY THE PROBLEM TO WHERE SOMETIMES I JUST WAIT FOR THE CAR TO PICK UP ON MY COMMAND TO INCREASE SPEED. THIS OCCURS MULTIPLE TIMES A DAY SINCE I PURCHASED THE CAR NEW IN NOVEMBER OF 2015. THIS FAULT INTRODUCE A SAFETY CONDITION WHILE DRIVING. ONE EXAMPLE: 1) AT STOP LIGHTS WHEN GIVEN THE GREEN LIGHT, THE CAR RESPONDS NORMAL AND PRODUCES POWER, BUT SECONDS LATER THE VEHICLE POWER IS NON-EXIST (AS DESCRIBED ABOVE) AND THE DRIVERS BEHIND ME ALMOST HIT THE REAR OF MY VEHICLE SINCE THEY WOULD NOT EXPECT MY VEHICLE TO HAVE SUCH ABRUPT LOSS IN SPEED. ALSO, KEEP IN MIND THAT I HAVE NO INTENTION OF USING MY BRAKES SINCE THERE IS NO NEED FOR ME TO APPLY MY BRAKES SO THE TAILING DRIVERS WOULD NOT GET THE IDEA TO SLOW DOWN AS THEY DO NOT SEE MY BRAKE LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779483October 3, 2015
SEATS, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHEN DRIVING ON DARK NARROW ROADS, THERE IS LITTLE OR NO VISIBILITY ON MY RIGHT SIDE UNLESS I TURN ON HIGH BEAMS--WHICH I CAN'T DO IF THERE IS ONCOMING TRAFFIC ON THE OTHER LANE. IF I GO UP AN INCLINE, I SEE WHAT APPEARS TO BE A DARK SHADE THAT LOWERS TO THE POINT THAT I CAN SEE JUST A LITTLE AT THE BOTTOM. AS I PULLED OUT OF THE DEALER'S GARAGE AT NIGHT, WHERE I FACE A ROW OF TALL TREES, THERE IS A DISTINCT SEPARATION OF LIGHT AND DARKNESS ACROSS THE TREES, WHICH THE DEALER SAID IS EXACTLY AS IT SHOULD BE. IT IS VERY FRIGHTENING WHEN I EXPERIENCE THE ABOVE, NOT BEING ABLE TO SEE A CURB, DITCH, ETC. I THOUGHT IT WAS MY EYES THE FIRST TIME WHEN ALONE, BUT SINCE THEN, TWO PASSENGERS WITNESSED THE SAME THING. IF THIS "IS AS IT SHOULD BE", IT IS A VERY DANGEROUS FLAW. AS FOR THE SEAT AND VISIBILITY ISSUES, I AM SHORT AND THE SEAT IS RAISED TO ITS MAXIMUM. THAT AND THE LITTLE LEDGE OUTSIDE THE WINDSHIELD OFTEN HINDERS MY VIEW OF CURBS, ESPECIALLY WHEN PULLING OUT OF PARKING LIT EXITS WITH CURBS ON BOTH SIDES. AS A RESULT, I HAVE JUMPED CURBS A NUMBER OF TIMES. I HAVE BEEN SITTING ON CUSHIONS BUT THAT STILL DOESN'T HELP MUCH--PLUS IT AFFECTS MY ALIGNMENT WITH THE LUMBAR SUPPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725433June 15, 2015
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN ATTEMPTING TO ACCELERATE FROM A STOPLIGHT, A SLIGHT PUSH ON THE GAS PEDAL HAS NO EFFECT ON THE CAR. SINCE THERE IS NO REACTION FROM THE CAR I WILL PUSH DOWN SLIGHTLY FURTHER ON THE GAS PEDAL IN WHICH CASE THE CAR ABSOLUTELY TAKES OFF AND ALMOST SPINS TIRES. VERY DANGEROUS IN CERTAIN SITUATIONS, ESPECIALLY WITH THE MORE POWERFUL V6 ENGINE I HAVE IN MY CROSSTOUR. THIS HAPPENS AT LEAST ONCE A MONTH AND SCARES THE LIVING HELL OUT OF ME. NEXT TIME I BUY A CAR, I AM GETTING ON THIS WEBSITE FIRST. ALL BUT ONE CROSSTOUR COMPLAINT IS SPECIFICALLY RELATED TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702133March 27, 2015
SUSPENSION
TL*THE CONTACT OWNS A 2010 HONDA CROSSTOUR. THE CONTACT STATED THAT WHILE REVERSING, THERE WAS A LOUD NOISE. THE FRONT PASSENGER SIDE BALL JOINT FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667239December 19, 2014
SERVICE BRAKES
MY REAR BRAKES PADS ARE COMPLETELY WORN OUT AND MY CAR DOES NOT EVEN HAVE 40K MILES ON IT. VERY DISAPPOINTED. HOW CAN MY REAR PADS BE OUT BEFORE MY FRONT PADS? ACCORDING TO THE HONDA DEALERSHIP THE REAR BRAKES GO OUT FIRST ON THESE TYPES OF CARS. I AM NO MECHANIC BUT THIS DOES NOT MAKE SENSE TO ME WHEN THE TECH IS BLAMING MY STOP AND GO TRAFFIC. I'VE OWNED CHEVY'S AND FORD'S AND I'VE NEVER HAD AN ISSUE WITH MY BRAKES GOING OUT SO SOON WHETHER FRONT OR REAR. I'M NEVER BUYING A HONDA AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664820December 17, 2014
STEERING
TL* THE CONTACT OWNS A 2014 HONDA CROSSTOUR. THE CONTACT STATED THAT WHEN TURNING THE STEERING WHEEL, THERE WAS AN ABNORMAL NOISE. ADDITIONALLY, THE STEERING WHEEL WAS DIFFICULT TO TURN IN ORDER TO MANEUVER THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661621December 2, 2014
STEERING
WHEN I STARTED THE CAR, THE INDICATOR FOR A POWER STEERING FAILURE WAS ILLUMINATED ON THE DASHBOARD. THE POWER STEERING DID NOT FUNCTION, AND THERE WAS NO POWER STEERING ASSIST. THE CAR HAS BEEN TAKEN TO THE DEALER FOR DIAGNOSIS AND REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607778July 2, 2014
VEHICLE SPEED CONTROL
WHEN WE FIRST PURCHASED THIS 2013 HONDA WE LOVED IT AS IT IS A BEAUTIFUL CAR. MY HUSBAND AND I STARTED NOTICING A HESITATION WHEN STEPPING DOWN ON GAS PEDAL TO MOVE ACROSS ONCOMING TRAFFIC INTO THE RIGHT HAND LANE MAKING A LEFT TURN. THE HESITATION BECAME FRIGHTENING. THE SERVICE DEPARTMENT MANAGER EXPLAINED TO ME THAT THIS WAS NORMAL FOR HONDA AS IT WAS A TRANSITION PERIOD WHILE CHECKING TRACTION. WE SEE IT AS DANGEROUS. NOW THAT WE OWN THE CAR SINCE 3/7/14 WE NEED TO KNOW WHAT OUR OPTIONS ARE. DO WE HAVE TO WAIT UNTIL THERE IS AN ACCIDENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606087June 26, 2014
ENGINE, POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
I PURCHASE A 2014 HONDA SPORT ON OCTOBER 2013 WITH 0 MILES. 4 MONTHS LATER I STARTED TO HAVE ISSUES WITH ENGINE VIBRATION SHAKE WHILE ON FULL STOP ON DRIVE MODE. IT HAS BEEN BACK TO WHERE THE VEHICLE WAS PURCHASE 3X REGARDING THE ISSUE AND STILL THEY CANNOT DUPLICATE THE PROBLEM. ON OTHER OCCASION THE CAR ALSO NOW STALLS OUT ON THE FREEWAY DOING 50 - 80 MPH. VEHICLE HAS STALLED OUT 4X SINCE THEN TO MAKE IT WORST IT EVEN STALLED OUT AT THE DEALERS DRIVE WAY. ITS NOW BACK AGAIN AT THE DEALER SHIP FOR THE 5TH TIMES WITH MY CONCERNS ON ENGINE MOTOR VIBRATION SHAKING, HESITATION WHEN THE CAR ACCELERATE, OIL LEVEL GETS LOW, ENGINE TICKING,, SO OVERALL MAJOR SAFETY CONCERNS FOR A CAR THAT IS NOT EVEN A YEAR OF PURCHASE. I BEEN GIVEN THE RUN AROUND WITH DEALERSHIP, AMERICAN HONDA CORPORATE, I BOUGHT A LEMON CAR AND MY MAJOR CONCERN IS MY FAMILY RIDING IN THIS CAR AND THERE PLAYING GAMES FOR CUSTOMER MAJOR CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604245June 23, 2014
SERVICE BRAKES, HYDRAULIC
2012 HONDA CROSSTOUR. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM ISSUES. *SMD THE CONSUMER STATED ON MAY 25,2014, THE LEFT REAR BRAKE CALIPER SUDDENLY DETACHED, RESULTING IN A SIGNIFICANT LOSS OF BRAKING CAPABILITY. THE REAR BRAKES WERE SERVICED ON APRIL 10, 2014. THE DEALER CONFIRMED THE CALIPER SLIDE PIN BOLT WAS MISSING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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