GMC Terrain Complaints (2019)

187 consumer complaints on file.

#11442500December 3, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
While driving the car cut off on us. Started the car and the dash lights were on. Also Navigation stopped working. Took the car to bellamy Strickland and they said no issues was found. Got the car back 12/02_2021 Car seems to be ok at the moment. Melissa at bellamy stated it could have been a computer glitch. Car only has 20k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442292December 1, 2021
ENGINE, POWER TRAIN
My 2019 GMC Terrain has 21K miles and noticed a oil or transmission leak this morning. I see recalls for other vehicles but none for mine. Linking from a bolt just as the other recall is for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440494November 15, 2021
ENGINE
My wife was driving the car, about 70 mph on route 84 passing danbury ct. She was traveling in the middle lane, some kind of oil light went on the dashboard, car shut down while traveling 70 mph on the highway, and caught on fire under the hood. She managed to pull over, and got out of the car with my daughter. This is a 2019 car with 14K miles. This car was packed with milwaukee cordless tools, complete Festool set, complete golf bag with all the clubs, two suitcases of best clothes for me and my daughter, her laptop, etc. We were driving to our new home in south carolina, and on the way the car burned.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11437130October 18, 2021
POWER TRAIN
TRANSMISSION WOULD REV UP BETWEEN 4TH AND 5TH GEAR ONLY IN THE ON THE FIRST DRIVE. AFTER THAT IT WOULD SHIFT NORMALLY . WENT INTO DEKALB GMC ILLINOIS AND WAS TOLD IT WAS SOME PISTONS AND OTHER PARTS. THEY HAD IT FOR A WEEK OR TWO BECAUSE OF OTHER TRANS JOBS AHEAD ON MINE. GOT CAR BACK AND IT WAS WORKING FINE FOR A MONTH OR SO AND THEN IT STARTED TO SHIFT BAD AGAIN BETWEEN THE SAME TWO GEARS ONLY LONGER GAP BETWEEN SHIFTS THIS TIME. TOOK IT BACK TO THE DEALER AND THE TECH ORDERED MORE PARTS TO REPAIR THE TRANS AND SAID I WOULD POSSIBLY GET IT BACK ON OCTOBER 19TH BY END OF DAY. IS THIS GOING TO BE AN ONGOING PROBLEM? IF SO WHAT IS THE LAW ABOUT 3 OR MORE REPAIRS FOR THE SAME PROBLEM. THIS IS THE SECOND REPAIR SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434330September 25, 2021
UNKNOWN OR OTHER
Carfax report showed that Air bag deployed in the accident on 3/22/2019. Which is wrong information. The car was repaired through state farm authorize body shop. The effect part was front bumper, grill , left side head ligh and left fender.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11431876September 6, 2021
SEAT BELTS
The drivers side Seat belt buckle breaks somehow and we are unable to buckle the seatbelt in the car. After the first time, I bought another brand new buckle, replaced it. After one week of use, it also locked up. I am not sure what is going on and why such a thing keeps happening, but it is not safe and needs to be fixed ASAP. Not everyone has $80 to spend once a week on a new belt buckle which should last a lifetime. This is beyond dangerous, since seat belts are mandatory and my wife being unable to use it can be a matter of life or death. This is her only means of transportation and we can't just park it and use another. I can't possibly be the only one. Thank you for taking the time to look into this matter. Please let me know if there is any further information regarding this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424421July 12, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
*Check engine light on, engine power is reduced is on, vehicle is surging up and down while in idle, vehicle stalled in service while in park. Charge air cooler tube to the throttle body spring retaining clamp tension weak. Verified charge air cooler tube came off throttle body. Inspected spring retaining clamp. Found spring retaining clamp tension weak. Installed new spring retaining clamp. Charge air cooler tube to throttle body now properly secured *Vehicle power / engine power was reduced while on the highway *Problem has been confirmed by LaFontaine of Ann Arbor, MI *Vehicle was inspected at LaFontaine of Ann Arbor, MI *Engine light came on and the Engine power is reduced message appeared on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424218July 10, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
*Trans clutch drag recall *While driving, it would take a minute to shift gears and the vehicles behind me would ride up on the back of my car until it would shift into the next gear and pick up speed to do the speed limit. *Took the Terrain to aFontaine in Ann Arbor, MI and the service center reprogramed the Transmission Control Module and setup with SPS 0.7 *Yes, the vehicle was inspected by LaFontaine dealership in Ann Arbor, MI *No warning messages, I could hear the transmission not shifting when it should be. The transmission problem starting happening in Sept 2019 and brought it into the dealership in Oct 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424220July 10, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
*Check Engine Light on, Short to Voltage inside Hood Switch Setting P257F. Switch Must Be Replaced, Recall N192216311 Cust May be Able to Shift Out of Park OP 9104813 Reprogram ECM .3 WCC 11YN37748687 *Scared to drive vehicle when the hood switch was the problem. Did not want to driveon the road and the hood fly up and I would be unable to see out of the front windshield. *Yes, vehicle inspected by LaFontaine in Ann Arbor, MI. *Vehicle was inspected by LaFontaine in Ann Arbor, MI. *Engine Light was on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424230July 10, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
*The service transmission message coming on and the vehicle goes into neutral and stalls, service transmission light comes on while on highway and the vehicle goes into park and loses power and stalls, All wheel drive message coming on, traction light coming on, going about 74 mph on highway and speed gauge dropping, low fuel light coming on even thought it has 3/4 tank of gas. *I almost got ran into from behind twice when the vehicle went into neutral and into park by an 18 wheeler truck as I was trying to pull over onto the shoulder of the highway. *Confirmed by LaFontaine in Ann Arbor, MI *Vehicle has been inspected by LaFontaine in Ann Arbor, MI. Found bulletin 19-NA-181 which was very close to all symptoms and stated to check for chaffed wires near the ECM. Found no spots in the tape where it was rubbed through but lost comms when wires were shook. Unwrapped main engine harness loom and inspected wires, found nothing. Started TAC Case # 9-6385087421 and was told it probably is a chaffed comms wire somewhere and gave me multiple locations to check. Found no damaged wires in those locations and shaking main harness no longer would make it fault. Put it all together and drove it down the road and faulted immediately. Unwrapped main harness again snd sprayed with saltwater to help conductivity but still couldn't get it to fault while shaking the harness. Only way it will fault is when shifting into drive the drive train bumps just right to bend the right wire. Checked every wire I could find and can't find the problem wire. Not drivable. When this vehicle faults it will not shift past 1st gear and sometimes locks out reverse. Must be towed. Needs the main wiring harness to start, recommend customer to authorize FSE to dealership CUST declined. *Yes, all the lights and messages were coming on over the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424231July 10, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
*Service Transmission message and vehicle goes into neutral. *Vehicle loses power, almost got rear ended by an 18 wheeler when trying to pull over to the shoulder of the highway. *Yes, LaFontaine of Ann Arbor, MI confirmed *Inspected by LaFontaine of Ann Arbor, MI - Cust states the service transmission message light is coming on and the vehicle goes into neutral and stalls, service ll wheel drive message coming on, traction light coming on, customer going about 74 mph and the speedo gauge dropping out, low fuel light coming on even though it has fuel. Per DMA and GM Executive the repairs will be covered 100 %, send DMA pre approval and PET. There is a broken or loose communication wire intermittently disconnecting and causing multiple modules to fault. Could not find broken wire. Request # 9-6483892482 replaced engine harness OP 4069760 ST Time. 8.3 hours Per PET, DMA Pre Auth. *Yes, warning lamps, messages were on the dash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424233July 10, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
*Service trans, check engine, stabilitrak, gas light, would not come out of 1st gear, stalled, started back up and jerked on the way to dealership, locks were flickering, lights would not light up for the PRNDL, shift to park message on, and vehicle would not start back up when pulled into service drive. *would not shift out of 1st gear while in traffic, vehicle stalled in traffic, vehicle jerked whi9le driving. *Confirmed by LaFontaine of Ann Arbor, MI *Vehicle inspected by LaFontaine of Ann Arbor, MI Service trans, check engine, stabilitrak, gas light, would not come out of 1st gear, stalled, started back up and jerked on the way to dealership, locks were flickering, lights would not light up for the PRNDL, shift to park message on, and vehicle would not start back up when pulled into service drive. TAC Case # 9-6556499036. Tech 24694 worked with Field Engineer and checked wiring, terminals, and connectors at high speed comm modules and found all passed, replaced BCM and still had concern. Tech 1235 bypassed modules and test drover to eliminate diff control module, EBCM and when EBCM was bypassed concern never returned OSYN9761769 Tech 56653 completed BCM replacement and programming, wire, terminals and connector checks with engineer. Tech 1235 replaced EBCM assembly, OP code 2410330 completed diag by bypassing modules and completed bleeding brakes.Tech 1235 total repair 3.9. Tech 56553 performed BCM replacement. 2.9 base time, 4.8 OLH. Repairs approved per DMA approval / PET Sheet. Test drove vehicle 139 miles without a concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424237July 10, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
*Check engine light on, Reduced Power Light is on, and Vehicle is surging up and down. *Driving on highway and Engine power is reduced, cars behind me honked until I could get over into the right lane because I was losing power. *Yes, confirmed by LaFontaine of Ann Arbor, MI *Yes, inspected by LaFontaine of Ann Arbor MI Customer states check engine light on, reduced power light and the vehicle did have reduced power. Vehicle is surging up and down at an idel. GM assistance, submit for DMA approval to deviate on PET per Scott S DMA. N/C to customer per DMA, If an FSE is needed please submit request. Found air duct not connected to throttle body and throttle body is cause. Inspected and found air duct loose on throttle body. inspected to find throttle body edge is wore and is cause. removed and replaced throttle body to address fail code P0101. 4021510 0.8 and add 1.0 diag *yes, Engine Power is Reduced light and Engine light was on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418103May 21, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
Driving down load. Brake pedal got stiff as a rock. Brakes started to lock up. Almost caused a collision, as the car would not stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396389February 15, 2021
POWER TRAIN
WHEN I SHIFT IT FROM REVERSE TO DRIVE ON A VERY SLIGHT INCLINE, THE ENGINE WILL REV AND NOT ACCELERATE AFTER I INITIALLY START MOVING FORWARD. IT ACTUALLY ALMOST COMES TO A STOP BEFORE FINALLY ACCELERATING. IT HAS NOW STARTED DOING IT WHILE DRIVING AND STALLED IN THE HIGHWAY ON 2/13. I CARRIED IT LAST YEAR FOR THE SAME ISSUE, BUT THEY TOLD ME THEY COULDN'T DUPLICATE IT. TODAY, THEY TOLD ME THE SAME THING. THEY CAN'T EXPLAIN WHY IT STALLED IN THE MIDDLE OF THE ROAD. EVEN THOUGH THE CHECK ENGINE LIGHT CAME ON AND ON-STAR TOLD ME TO CARRY IT TO A DEALER. THE SERVICE TECH GUY ALSO TOLD ME THAT MY VEHICLE HAD 67,000 MILES ON IT. IT HAS LESS THAN 30,000 (NOT SURE ON THE EXACT NUMBER SINCE IT IS STILL AT THE DEALERSHIP.) IT IS NO LONGER SAFE TO DRIVE, BUT SINCE THEY CANNOT DUPLICATE IT, THEY AREN'T EVEN GOING TO INVESTIGATE IT FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383273December 14, 2020
ELECTRICAL SYSTEM
BOUGHT THE TERRAIN IN NOV 22ND 2020 AT COVINA CHEVROLET, CALIFORNIA. ON NOV 25TH WANTED TO RESTORE THE CAR STEREO BECAUSE THE SETTINGS WOULD NOT DELETE DATA SAVED AND IT WOULDN'T CONNECT TO MY IPHONE VIA USB. SO I DECIDED TO DISCONNECT THE POSTS FROM THE BATTERY TERMINALS FOR 30 MINUTES. CONNECT BACK THE POSTS TO BATTERY AND CHECK IF THAT DELETE EVERYTHING AND IT DID BUT IT STILL WOULDN'T CONNECT TO MY IPHONE. THAT'S WHEN I NOTICED THAT SRS AND SERVICE ESC MESSAGE CAME ON. THE ABS, AIRBAGS AND STABILITY LIGHTS WERE ON, TURN OFF THE VEHICLE AND TURN IT BACK ON AND DIDN'T FIX THE ISSUE. I MADE A REPAIR SCHEDULE WHERE I BOUGHT THE VEHICLE AND TILL THIS DAY DEC 13TH THEY HAVEN'T FIXED THE ISSUE OR THEIR NOT EVEN TRYING. SERVICE ADVISOR ADVISE ME THAT THEY ARE GETTING IN TOUCH WITH A FIELD GM ENGINEER THAT WAS A WEEK AGO. I'M THINKING ITS JUST THE COMPUTER THAT IS FROZEN A MALFUNCTION ABS MODULE CONTROLLER OR A FUSES OR A RELAYS BECAUSE I DROVE THE VEHICLE TO THE DEALER AND HAD NO ISSUE. I LIVE IN OXNARD, CALIFORNIA AND ITS ABOUT 1HR 30MIN FROM THE DEALER. I'M STILL HOPING THAT THEY CAN FIX THE ISSUE BECAUSE I REALLY LIKE THIS VEHICLE. PLEASE HELP GM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374242November 12, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 GMC TERRAIN. THE CONTACT STATED THAT WHEN THE AIR CONDITION WAS ACTIVATED, THERE WAS AN ABNORMAL CHEMICAL BURNING ODOR COMING THROUGH THE VENTS, CAUSING HE AND HIS WIFE TO GET HEADACHES. THE VEHICLE WAS TAKEN TO MEADOWLAND OF CARMEL GMC (1952 US-6, CARMEL HAMLET, NY 10512) HOWEVER, WAS NOT DIAGNOSED FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT WHEN THE VEHICLE WAS FIRST PURCHASED AND THE ODOR WAS FIRST EXPERIENCED, THE DEALER REFUSED TO REPLACED THE VEHICLE WITH ANOTHER VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11361931September 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
9/30/20 DRIVING HOME AND WAS ACCELERATING TO PASS ANOTHER VEHICLE, THE TCS AND STABILITRAK LIGHTS CAME ON AND CHECK ENGINE LIGHT BEGAN TO FLASH. A BRIEF MESSAGE POPPED UP TO SERVICE THE TCS SYSTEM AND WENT AWAY. CHECK ENGINE LIGHT STOPPED FLASHING BUT TCS & STABILITRAK/TRACTION LIGHTS REMAINED ON. I STOPPED THE VEHICLE AS SOON AS I COULD, TURNED IT OFF, WAITING A FEW MINUTES AND RESTARTED - ALL LIGHTS HAD TURNED OFF. PROBLEM HAS NOT REPLICATED, BUT AM SCHEDULED FOR SERVICE (OIL CHANGE) AT DEALER TASCA BUICK GMC SAT OCT 3RD, WILL DISCUSS DURING SERVICE APPOINTMENT. (I COMMUTE DAILY ROUND TRIP 120 MILES) THIS IS EXTREMELY WORRISOME)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349201August 14, 2020
ELECTRONIC STABILITY CONTROL (ESC)
ON FEBRUARY 9TH, DRIVING HOME ON A ROUGH HIGHWAY, MY SERVICE ESC, ABS, TRACTION CONTROL AND CHECK ENGINE LIGHT (FLASHING) CAME ON. I IMMEDIATELY PULLED OVER, FREAKING OUT. SHUT MY CAR OFF CAUSE I HAD NO CLUE WHAT TO DO. SAT FOR A FEW MINUTES, COLLECTING MYSELF AND TURNED IT BACK ON. ALL LIGHTS WERE GONE, SO I DECIDED TO CONTINUE THE DRIVE HOME. TOOK MY CAR INTO THE DEALER THE FOLLOWING DAY, FOUND CODE P0300 STORED IN HISTORY. THEY DID AN UPDATE, AND HOPED THAT WOULD SOLVE MY ISSUE. ALAS, IT DID NOT. THIS SAME ISSUE HAS HAPPENED AT LEAST 6 TIMES NOW. THE 5TH TIME, AGAIN, ON A SMOOTH HIGHWAY, I COMPLETELY BROKE DOWN AND HAD TO BE TOWED! IT HAS NOW BEEN SITTING AT THE DEALER FOR TWO WEEKS (SINCE JULY 31ST) WHILE THEY TRY AND DIAGNOSE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348999August 13, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TWO INCIDENT WARNINGS ON MY DASHBOARD SAYING OF MY BACK HATCH WAS OPEN WHEN IT WAS NOT. HAD IT SERVICED BECAUSE THE DASH WARNING WOULD NOT SHUT OFF. SERVICE SAID IT WAS FIXED THEN HAPPENED AGAIN. TWICE THIS HAPPENED INTERMITTENTLY. ANOTHER INCIDENT WHEN ON NAVIGATION SCREEN, WHEN THE NAVIGATOR GAVE DIRECTIONS IT CHANGED TO PHONE SCREEN AND WENT BACK TO NAVIGATION SCREEN WHEN SHE STOPPED TALKING, LIKE SHE WAS CALLING ME TO VERBALLY GIVE ME DIRECTIONS! THE MOST WORRISOME WAS AS I WAS GOING 50 MPH ON CITY STREET, MY GAS PEDDLE STOPPED ENGAGING WITH THE ENGINE AND I WAS LOOSING SPEED, AS I PRESSED ON THE GAS PEDDLE HARDER THE CAR WAS DECREASING IN SPEED AS I WATCHED THE SPEEDOMETER. DURING THAT INCIDENT ALL WAS WORKING INCLUDING BRAKES, RADIO AND STEERING. I PROCEEDED TO DRIFT INTO A DRIVEWAY TO STOP THE CAR FOR HELP, GOOD THING I WAS NOT ON THE FREEWAY COULD HAVE GOTTEN KILLED. THE CAR IS GETTING SERVICED NOW, I DO NOT WANT IT BACK, WILL TRADE IN FOR DIFFERENT MAKE/MODEL IS THIS CONSIDERED A LEMON AND WHICH LAWS/ACTION DO I TAKE? I'VE ONLY HAD THE CAR ONLY 7 MONTHS WHEN THIS STARTED TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain