GMC Terrain Complaints (2011)

386 consumer complaints on file.

#11462215April 26, 2022
ENGINE
The contact owns a 2011 GMC Terrain. The contact stated while driving approximately 65 MPH, the oil light illuminated on the instrument panel. The vehicle was diagnosed by an independent mechanic with an excessive oil leak. The vehicle was not repaired. The local dealer was notified of the failure by phone. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460652April 13, 2022
EXTERIOR LIGHTING
The contact owns a 2011 GMC Terrain. The contact received a notification for NHTSA Campaign Number: 22V137000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458656March 28, 2022
VISIBILITY/WIPER
Wipers were intermittently working then completely died. Took for replacement and 3 months after replacement motor dies again. Take it back to the mechanic which said it would be a dealership issue. I go to the dealership which they do have n192266180 special coverage adjustment wiper transmission arm linkage failure which they said they would have replaced my wiper motor. However, the special cover adjustment has expired. I feel that this is a safety issue. My wipers no longer work and I am looking for a replacement by the dealership due to a safety issue with the wiper transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457062March 17, 2022
ENGINE, STEERING, POWER TRAIN
The 2.4l ecotec motor has had so many complaints not only for gmc terrain but also the Chevy equinox. The motor just stops and lose everything while driving! I was in traffic and it stop almost causing an accountant God I wasn't hurt! Now I have this car with a blown motor because it's a no tolerance motor. We spend so much money on these vehicles and spend so much to keep them safe for driving on the road and yet when it comes to the company cutting corners to save money they don't get faulted for putting faulty equipment in these vehicles. I have a 2011 terrain and I bought it in 2019 for 9000 and drove it a month before the motor blew it has less then 100000 miles on it and for me to get a new motor it's another 5000. I just don't understand why if the equipment is faulty and so many complaints have been posted about the same issue why it's not being recalled or why we can't get the company to give us new motors or a new car! We are expected to pay insurance registration inspections test every year and pay for the normal wear on the vehicles to make sure they are safe but they can't recall faulty parts! I foster children and can't afford to make expensive purchases that weren't caused by neglect on my part
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457150March 17, 2022
ENGINE
Engine has had High Oil consumption for years I been changing oil every 1500 to 2000 miles, My GMC dealer nor did GMC inform me that there is an issue with this vehicle even when i had an extended warranty and the car has been in for service many times at my local dealership for it. now it will cost as much as a new engine to fix. GMC needs to make there products better and honor there mistakes,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455676March 8, 2022
ENGINE
The contact owns a 2011 GMC Terrain. The contact stated that while idled, there was smoke coming from under the hood of the vehicle. The contact turned off the vehicle and the smoke dissipated. The contact took the vehicle to a certified mechanic who stated that the the timing chain had come to the head without much heat. The timing chain needed to be repaired. The vehicle had not been repaired as of yet. The contact had not contacted the manufacturer. The approximate failure mileage was 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11450478February 4, 2022
ENGINE
My car is burning oil between oil changes. Oil changed regularly every 3,000 miles for the past 11 years. Worried about motor blowing up and being stranded somewhere due to the oil consumption.Oil life still showing 42% on panel and burnt oil on the crossing part on oil stick only.. Contacted Dealership about a Class Action Settlement which I was unaware of cause I didn't get a notice of settlement it was to late and expired..told me my warranty for this was over and they couldn't help me unless I pay 3,500.00 for new piston's. No warning light nor messages, car over heated and engine smoking..Had to put more oil in to get by..6 months ago when it all started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449473January 30, 2022
ENGINE
Uncertain. Engine power is reduced stall while driving common issues I’ve read about is throttle body and it’s sensor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447670January 16, 2022
ELECTRICAL SYSTEM, ENGINE
I have owned this car for a little over year and have had nothing but issues. The car started on fire with an electrical issues once, the car has just stopped running on me multiple times while I was driving, almost causing a wreck. The engine goes through Oil like crazy. I've had it back to the dealership multiple times and never get a fix. I believe this vehicle is a true lemon.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11443821December 14, 2021
ENGINE
The timing chain is run by oil pressure. This engine burns so much oil that I have put in 6quarts in 1 month. If not continually checking and adding oil the vehicle stalls in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441438November 23, 2021
ELECTRICAL SYSTEM, STRUCTURE:BODY
The failure point was the seal on the sunroof and the sunroof itself. A correct failure mode would be for it to leak into the cabin thus being immediately visable. Instead, an internal seal apparently failed allowing the intruding water to flow unobserved into the bulkhead region between the car body and the internal liner of the vehicle. As a consequence it flowed down a side post exiting into the dashboard and control panel. The dashboard shorted out elliminating the turn signal indicator (and possibly the turn signal itself). The radio and amplifier and the general alarm system went to maximum volume. Fortunately, it did not short out the airbag, thus it did not deploy while I was on the freeway, maybe next time. The salient point is that water was allowed to intrude through the sunroof and able to proceed unobserved to the back of the dashboard. The inside of the car was removed and replaced as was the major components behind the dashboard. The airbags were not replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436597October 13, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Oil burning too quickly I recent got an oil change in Aug, checked oil and it was completely dry less then 2 months (oil consumption recall expired) I had same issue in 2017 but my was non operational due to oil consumption problem damaged my engine and dealer couldn't run test so I paid for new engine out of pocket! Second issue shortage in rear passenger lights I've changed bulbs several times now I see there's a shortage definitely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431400September 1, 2021
UNKNOWN OR OTHER
The liftgate on my 2011 GMC Terrain failed on 8/31/2021. It lifted to the 3/4 setting and then fell, hitting me in the head, and then it lifted back up and then closed. I have tried to operate the liftgate several times following this incident and it continues to do the same thing. I currently have the liftgate in the Off position so that it does not cause bodily injury to anyone else. Please confirm that there will be a recall associated with this incident since bodily injuries were incurred.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11431073August 30, 2021
ENGINE
The original Engine blew a piston rod and cracked my engine in the middle of the freeway , had to have vehicle towed to a shop and whole engine replaced with a new one. This could have caused a huge accident or even caught fire. I had no previous issue or light on the engine prior to this happening. Oil had been changer regularly , Tune ups, and any additional required maintenance, The Manufacturer has not wanted to take any responsibility or assist in compensating any of the cost . I have been fighting this for well over 2 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429866August 20, 2021
ENGINE
The contact owns a 2011 GMC Terrain. The contact stated that while driving approximately 55 MPH, the stability track control warning light illuminated. The contact stated that the vehicle jerked and hesitated. The contact was able to coast to the side of the road and the vehicle stalled. The contact attempted to restart the vehicle 2-3 times before being able to proceed driving. The contact stated that while stopped at the next traffic light, the vehicle stalled again. The vehicle was restarted however, while driving the vehicle failed to exceed 40 MPH. The contact took the vehicle to a certified mechanic who stated that the spark plug and coil needed to be replaced. The vehicle was repaired however, the failure persisted. The contact took the vehicle to another certified mechanic who diagnosed that the spark plugs needed to be replaced because sensors within the vehicle, due to the excessive oil consumption, were clogging up the pistons. The vehicle was repaired however the failure persisted. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall. The contact was referred to the dealer for assistance and a case was opened. The approximate failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428899August 12, 2021
ENGINE
Purchased this vehicle in November 2020 and 7 months later was coming home from a trip, there was a ticking noise got louder and faster and then a pop. Took vehicle to a mechanic spun bearings and rods and crankcase was completely dry There were no leaks or evidence of oil These vehicles are known to have excessive oil consumption. I believe that the blown engine was a direct result of oil consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427393August 2, 2021
ENGINE, POWER TRAIN
Vehicle has been burning up to 3 quarts of oil every 1,500 miles. This has been an ongoing issue for years. In 2020 a GM dealer serviced/repaired the vehicle to correct the issue; the vehicle only had approximately 60,000 miles at the time. The issue returned around 20,000 miles after the repair. Neither an instrument panel light nor a OBDII code appears when the oil is low. When the oil is low the vehicle stalls when making a turn and also jitters and jerks while idling. I am put in a dangerous situation when the vehicle stalls (especially on the freeway service roads).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424190July 10, 2021
ENGINE
Timing chain either broke or jumped track while driving and car shut off while vehicle was in motion. Had to have it towed home and will not start ever since. I hear alot of complaint with this type of motor with oil use and timing with results of destroying engine completely and not having money to fix after paying alot of money for this vehicle. GM needs to take responsibility for their faulty 2.4l ecotec motor and issue a recall to those affected by this faulty engine. I was driving a busy street in my home town when the car just shut off while in motion. Lost all power to the vehicle and could have crashed or been hit or worse been seriously injured or fatally injured. Please take responsibility and fix the problems created by faulty equipment! I had purchased from used lot and broke down same month I bought it and has been sitting outside my house ever since over a year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423744July 7, 2021
VISIBILITY/WIPER
The contact owns a 2011 GMC Terrain. The contact stated while driving at an undisclosed speed in the rain, the front windshield wipers were activated from low to high however, the wiper blades went up and failed to go back down. The contact pulled the vehicle over to the side of the roadway and waited for the rain to stop for the contact to manually push the wiper blades down. The contact attempted to activate the wipers however, the wipers were inoperable. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419786June 5, 2021
ENGINE
The engine locked up while driving on the interstate rendering it inoperable and undrivable. There were no warning signs (ie. leaks, noises, overheating, etc.). The vehicle now needs an entirely new or used engine and is unrepairable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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