Genesis GV70 Complaints (2022)

91 consumer complaints on file.

#11540636August 24, 2023
ENGINE
The engine lunged several times and then completely died. The car was towed to the dealership and the fuel pump has gone out. There are 7 GV70's sitting there with the same issue. Luckily it stalled in a turning lane and not while driving on the interstate. There is a problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540498August 24, 2023
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
This happened twice before I took the car back to the dealer for service. Both times I was driving the vehicle and it suddenly stops accelerating. The car suddenly comes to a stop. I continued pressing the accelerator and the car continued to quickly slow down to a stop. Both times I was in traffic and could have been rear ended or certainly could have caused an accident. The car is currently at the dealer and they have not called me yet to know what they found. I am a member of the GV70 Facebook group and I have seen many other owners who reported the same issue with their vehicle. It truly is terrifying and obviously a safety risk. Some members of the group stated that they were told it was the fuel pump. Genesis needs to get this issue fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540455August 24, 2023
UNKNOWN OR OTHER
The vehicle is shutting down during regular routine driving. Stops in mid traffic with no warning. It is very dangerous and someone could be fatally injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540239August 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was driving down the interstate at 70 mph when my gas pedal stopped responding and the car was slowing down. Suddenly the car started beeping at me saying the engine was shut off and I needed to put it into park or neutral immediately. This happened a week prior on a 45 mph road and I was able to restart the car with no issues. This time, my car restarted when I got off the highway but immediately shut down again. It is incredibly dangerous to have a car shut down suddenly especially on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539880August 21, 2023
ENGINE, UNKNOWN OR OTHER
The contact owns a 2022 Genesis GV70. The contact stated that while driving approximately 60 MPH, the vehicle stalled. Additionally, while driving 30 MPH, the vehicle stalled. Additionally, while driving 65-70 MPH the vehicle stalled. The vehicle was restarted, but the failure persisted. There were no warning lights illuminated. The vehicle was towed to the local dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Gettel Genesis of Lakewood Gettel (5921 FL-64, Bradenton, FL 34208) but was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538321August 14, 2023
FUEL/PROPULSION SYSTEM
I was driving 72mph on the Turnpike for about 30 minutes when suddenly I felt the car lose all power. The speed immediately started dropping, the RPM’s were very high. I had my foot on the gas pedal and it would not do anything. It was extremely scary being on highway with no power. I was able to make it to the next exit where I pulled into a gas station and turned the car off. I sat there for a few minutes before restarting it and when I did it seemed to reset the system. I was scared to pull over on the highway in case the vehicle wouldn’t reset and I wouldn’t be able to pull out onto the road. This is the 3rd time this vehicle has lost power. The other two times I had just started the vehicle and when I went to go there was no power. There were no warning lights and engine light that came on any of the times this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537577August 10, 2023
FUEL/PROPULSION SYSTEM
Loss of power. Vehicle went into limp mode after a gutter. Dealer diagnosed bad fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537329August 9, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
I have started getting Check limited slip differential pop up on the cluster. This is a known issue and many people have already reported it. There should be a recall on this. Also there are fuel pump issues causing stalling sometimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537323August 9, 2023
FUEL/PROPULSION SYSTEM
Vehicle constantly chokes and even stalls from lack of fuel delivery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535163July 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533053July 18, 2023
ENGINE, VEHICLE SPEED CONTROL
At 65 miles an hour on the interstate, I suddenly lost control of the accelerator and the car immediately began to lose speed. I pulled into the breakdown lane and came to a stop. I put the car in park and attempted to increase the engine speed by pressing on the accelerator. It was only when I jammed my foot to the floor that the engine responded. I then drove the car carefully to a Genesis dealer where I was told that this happens to the GV 70 when it is in Eco mode. The car is now at the dealer who will attempt to fix it, I hope.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532820July 17, 2023
POWER TRAIN, ENGINE
Car has now lost power several times, including incident trying to cross multi lane road when it lost power and caused other vehicles to slam on brakes to avoid hitting me. The car lost power while merging onto interstate and vehicles had to avoid my car. It’s lost power just driving down the highway with cars swerving around me. I feel very unsafe but I need my car for work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531115July 8, 2023
UNKNOWN OR OTHER
When accelerating from a stop the vehicle will hesitate to go, then begins to buck as if it is trying to go which causes a whiplash motion. The vehicle has also hesitated to go, then bucked then stalled on us during acceleration after a turn. Thankfully, we were on a street that was not busy at the time. The episodes are getting worse and more frequent but the dealership doesn’t seem to want to address the issue even though multiple videos have been sent to the service manager.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525398June 5, 2023
SERVICE BRAKES
The contact owns a 2022 Genesis GV70. The contact stated that while driving at 10 MPH and attempting to come to a stop, upon depressing the brake pedal, the vehicle failed to come to a stop. As a result, the contact collided with the vehicle in front of him. The contact stated that the FWC system failed to activate prior to the collision. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. The other driver was transported via ambulance to be treated for undisclosed injuries. The vehicle was towed to a tow yard and later towed to an independent mechanic, where it remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 21,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11521279May 10, 2023
SEAT BELTS
Hello, I am writing to file a complaint regarding the seatbelt mechanism in my Genesis vehicle and to request an investigation into the issue. The seatbelt system in my car rapidly retracts with no slack. This excessive force can potentially cause serious injuries. Unfortunately, my family and I recently experienced a devastating consequence of this issue. On April 9th, 2022, we were involved in a rear-end collision. We would like to get an answer from if aggressive retraction of the seatbelt, could've resulted in the loss of our unborn child. We are heartbroken and concerned about the safety. We would appreciate your prompt attention to this matter, as we believe that addressing this issue could potentially save lives and prevent further tragedies. Thank you for your attention to this urgent matter.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11513740March 25, 2023
STRUCTURE:BODY, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512555March 18, 2023
FUEL/PROPULSION SYSTEM
During a road trip, the GV70 only having about 5000 miles, a Check Engine light came on. Cause of said warning was fuel injector malfunction. The car still operated normally. Took in to Dealer repair shop after getting back home from road trip and Dealer had car for over 5 weeks to replace a fuel injector chip. Since replacing the chip, no other problems have occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512466March 17, 2023
POWER TRAIN, BACK OVER PREVENTION, ENGINE AND ENGINE COOLING
The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508349February 21, 2023
SEAT BELTS
Manufacturer Recall Number012G NHTSA Recall NumberAWAITING1 Recall StatusRecall Incomplete Summary HYUNDAI/GENESIS IS INITIATING SAFETY RECALL 012G TO ADDRESS A CONDITION PREVIOUSLY REFERENCED IN RECALLS 211/009G, 219, 220, 223, 229, 231, AND 238/011G REGARDING THE SEAT BELT PRETENSIONER. THIS RECALL INCLUDES CERTAIN, NEWLY IDENTIFED GENESIS VEHICLES BASED ON HYUNDAI/GENESIS' ANALYSIS AND TESTING USING RECOVERED PARTS ASSOCIATED WITH A KNOWN FIELD EVENT. FURTHER TESTING USING CRASH PULSE PARAMETERS SIMILAR TO THE KNOWN FIELD EVENT CONFIRMED THE SUBJECT GENESIS VEHICLES' SUSCEPTIBILITY TO MICRO GAS GENERATOR SEPARATION. HYUNDAI/GENESIS IS INITIATING THIS ACTION TO ENSURE THE SAFETY OF ITS VEHICLES FOR GENESIS CUSTOMERS. Safety Risk THE FRONT DRIVER AND/OR PASSENGER SIDE SEAT BELT PRETENSIONERS IN THE SUBJECT VEHICLES WERE INSTALLED CONTAINING PYROTECHNIC-TYPE PRETENSIONERS THATMAY DEPLOY ABNORMALLY DURING A CRASH. AN ABNORMAL PYROTECHNIC PRETENSIONERDEPLOYMENT COULD CAUSE METAL FRAGMENTS TO ENTER THE VEHICLE OCCUPANT COMPARTMENT, WHICH MAY RESULT IN INJURY TO VEHICLE OCCUPANTS. THE POTENTIAL FORTHIS CONDITION IS DEPENDENT ON VEHICLE CHARACTERISTICS, PRETENSIONER LOAD LIMITER SPECIFICATION, AIRBAG CONTROL UNIT LOGIC, CRASH DURATION, AND SEVERITY. Remedy REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505556February 4, 2023
POWER TRAIN
My 2022 GV70 with only 7,025 miles started making a whining/grinding noise. Shortly after the drivetrain failed while driving the vehicle just after exiting a highway. The vehicle while moving forward every few feet would make a loud bang. While trying to reverse the vehicle the drivetrain was locked and vehicle would not move in reverse even in neutral gear. The service center after 2 months of "investigation" has stated the transfer case needs to be replaced but gave no details on what actually failed. Vehicle is still at the service center awaiting an ETA for part and repair. After reading several forums this seems to be on-going issue with failure of the transfer case with Genesis GV70 and possibly others. This is a safety concern and is a known issue impacting multiple vehicles that could lead to accidents. I believe this should be investigated by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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