Genesis GV70 Complaints (2022)

97 consumer complaints on file.

#11541555August 29, 2023
FUEL/PROPULSION SYSTEM
The fuel pump failed in the car, it is a known problem by the dealer and there were no warnings prior to failure. The dealer verifies it was the pump and it is currently on backorder. The car broke down in the middle of a major intersection in 100 degree weather with our 1 and 2 year old in the car. It is a major safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541437August 29, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle came to complete stop on two separate occasions randomly twice in August 2023. (Power stayed on, engine stopped) - (Battery and Engine light came on) As of this point it is uncertain what component failed, but the reports of fuel injector/pump being the source of the problem is so common to the point that it's surprising that there hasn't been a nationwide recall. Right now, it's currently with the dealership service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541339August 29, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Just picked up the gv70 from the dealer for stall out issue and TCM replacement. I have taken it 2 times to the dealer for the stalling out issue and since they can't reproduce the issue its a non issue to them. Having a vehicle stall out unexpectedly is not safe. I believe it has to be a fuel issue, have found other owners that have the same issue and it was their fuel pumps. It is currently at the dealer again for this stalling out issue. I cannot upload any documents as they are in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540853August 25, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
suddenly stalling and shutting off while driving. No warning. Very dangerous. No parts available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540837August 25, 2023
SUSPENSION
Upon uneven roads or light pot holes the front strut tower mount interior completely slips up toward the engine lid. The parts does not tears it completely slips out causing the strut to hit the bonnet. If this happens at high speed it would be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540653August 24, 2023
FUEL/PROPULSION SYSTEM
After getting routine maintenance done on 5/29/2023 at Courtesy Hyundai in Tampa, my vehicle stalled numerous times when running the A/C. The compressor kicks on, RPM drops and the car violently jerks before shutting off. The system will only restore if I turn the A/C off. So I assumed the issue was due to the A/C putting pressure on the vehicle. I took it back to the same dealership on 6/6/2023 and they performed a fuel sample and said there was bad gas (high water content) in the tank (even though I only use 93 octane gas from a premium gas station, Shell) and stated the fix action would be to drain the fuel and clean the injectors for $850. I declined because I didn't believe that was truly the problem and wanted a second opinion from a different Genesis dealership. About three weeks later, I was merging on the interstate going 65 miles per hour and the vehicle stalled, lost power and came to an immediate stop. Absolutely nothing worked!!! I almost got hit by multiple vehicles. I waited a few minutes before restarting and the vehicle drove like nothing was wrong. However, this problem continued several times as I was trying to get home. I did notice it was having difficulty accelerating after that. I would say this vehicle randomly stalled in moving traffic more than 10 times in a two month period. I was finally able to get a service appointment with Lakeland Genesis on August 4th. After about a week, I was notified the fuel pump is indeed bad and needs to be replaced, which is what I thought initially. The vehicle has not been repaired yet because the part is on backorder with no ETA. So I'm unsure if replacing the fuel pump is the final fix. We are part of an online GV70 forum and it seems many other owners are going through this same issue. This is extremely dangerous and someone is going to be seriously injured or killed because the vehicle stalls with no warning lights, no alerts, no error codes, no nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540636August 24, 2023
ENGINE
The engine lunged several times and then completely died. The car was towed to the dealership and the fuel pump has gone out. There are 7 GV70's sitting there with the same issue. Luckily it stalled in a turning lane and not while driving on the interstate. There is a problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540498August 24, 2023
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
This happened twice before I took the car back to the dealer for service. Both times I was driving the vehicle and it suddenly stops accelerating. The car suddenly comes to a stop. I continued pressing the accelerator and the car continued to quickly slow down to a stop. Both times I was in traffic and could have been rear ended or certainly could have caused an accident. The car is currently at the dealer and they have not called me yet to know what they found. I am a member of the GV70 Facebook group and I have seen many other owners who reported the same issue with their vehicle. It truly is terrifying and obviously a safety risk. Some members of the group stated that they were told it was the fuel pump. Genesis needs to get this issue fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540455August 24, 2023
UNKNOWN OR OTHER
The vehicle is shutting down during regular routine driving. Stops in mid traffic with no warning. It is very dangerous and someone could be fatally injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540239August 23, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was driving down the interstate at 70 mph when my gas pedal stopped responding and the car was slowing down. Suddenly the car started beeping at me saying the engine was shut off and I needed to put it into park or neutral immediately. This happened a week prior on a 45 mph road and I was able to restart the car with no issues. This time, my car restarted when I got off the highway but immediately shut down again. It is incredibly dangerous to have a car shut down suddenly especially on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539880August 21, 2023
ENGINE, UNKNOWN OR OTHER
The contact owns a 2022 Genesis GV70. The contact stated that while driving approximately 60 MPH, the vehicle stalled. Additionally, while driving 30 MPH, the vehicle stalled. Additionally, while driving 65-70 MPH the vehicle stalled. The vehicle was restarted, but the failure persisted. There were no warning lights illuminated. The vehicle was towed to the local dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Gettel Genesis of Lakewood Gettel (5921 FL-64, Bradenton, FL 34208) but was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538321August 14, 2023
FUEL/PROPULSION SYSTEM
I was driving 72mph on the Turnpike for about 30 minutes when suddenly I felt the car lose all power. The speed immediately started dropping, the RPM’s were very high. I had my foot on the gas pedal and it would not do anything. It was extremely scary being on highway with no power. I was able to make it to the next exit where I pulled into a gas station and turned the car off. I sat there for a few minutes before restarting it and when I did it seemed to reset the system. I was scared to pull over on the highway in case the vehicle wouldn’t reset and I wouldn’t be able to pull out onto the road. This is the 3rd time this vehicle has lost power. The other two times I had just started the vehicle and when I went to go there was no power. There were no warning lights and engine light that came on any of the times this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537577August 10, 2023
FUEL/PROPULSION SYSTEM
Loss of power. Vehicle went into limp mode after a gutter. Dealer diagnosed bad fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537329August 9, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
I have started getting Check limited slip differential pop up on the cluster. This is a known issue and many people have already reported it. There should be a recall on this. Also there are fuel pump issues causing stalling sometimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537323August 9, 2023
FUEL/PROPULSION SYSTEM
Vehicle constantly chokes and even stalls from lack of fuel delivery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535163July 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle lost power while normal driving. This happened multiple times. All dashboard lights turn on, then vehicle shut down/shut off. Had to safely pull over to shift gear into PARK, then restart vehicle. Vehicle acceleration is very poor, the more it does this. Vehicle feels like it’s not being provided fuel. On my app, vehicle show “ALL SYSTEMS NORMAL”. Purchased brand new, only 8500 highway miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533053July 18, 2023
ENGINE, VEHICLE SPEED CONTROL
At 65 miles an hour on the interstate, I suddenly lost control of the accelerator and the car immediately began to lose speed. I pulled into the breakdown lane and came to a stop. I put the car in park and attempted to increase the engine speed by pressing on the accelerator. It was only when I jammed my foot to the floor that the engine responded. I then drove the car carefully to a Genesis dealer where I was told that this happens to the GV 70 when it is in Eco mode. The car is now at the dealer who will attempt to fix it, I hope.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532820July 17, 2023
POWER TRAIN, ENGINE
Car has now lost power several times, including incident trying to cross multi lane road when it lost power and caused other vehicles to slam on brakes to avoid hitting me. The car lost power while merging onto interstate and vehicles had to avoid my car. It’s lost power just driving down the highway with cars swerving around me. I feel very unsafe but I need my car for work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531115July 8, 2023
UNKNOWN OR OTHER
When accelerating from a stop the vehicle will hesitate to go, then begins to buck as if it is trying to go which causes a whiplash motion. The vehicle has also hesitated to go, then bucked then stalled on us during acceleration after a turn. Thankfully, we were on a street that was not busy at the time. The episodes are getting worse and more frequent but the dealership doesn’t seem to want to address the issue even though multiple videos have been sent to the service manager.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525398June 5, 2023
SERVICE BRAKES
The contact owns a 2022 Genesis GV70. The contact stated that while driving at 10 MPH and attempting to come to a stop, upon depressing the brake pedal, the vehicle failed to come to a stop. As a result, the contact collided with the vehicle in front of him. The contact stated that the FWC system failed to activate prior to the collision. The air bags did not deploy. No warning lights were displayed on the instrument panel. A police report was filed. The other driver was transported via ambulance to be treated for undisclosed injuries. The vehicle was towed to a tow yard and later towed to an independent mechanic, where it remained. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 21,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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