Genesis GV70 Complaints (2022)

97 consumer complaints on file.

#11585487April 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Genesis GV70. The contact stated that while his wife was attempting to start the vehicle, the vehicle displayed signs of electrical power, but the vehicle failed to start as expected. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The VIN was included, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583152April 15, 2024
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact's father-in-law owned a 2022 Genesis GV70. The contact stated while the driver was driving at an undisclosed speed during rainy weather conditions, the driver crashed into a Ford Fusion at an unknown location and there was a third vehicle impacted that crashed into a wall. The driver of the vehicle that crashed into a wall sustained fatal injuries and no further information was available. The driver's seat belt was fastened however it failed to restrain him during the impact. The air bags deployed. The contact stated according to the police report filed, the fatality of their father-in-law was caused by seat belt failure. The contact stated the father-in-law hit their head on the steering wheel causing blunt force trauma on impact to be the cause of death. The vehicle was towed and deemed a total loss. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
2
#11572647February 18, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
Car was coasting into a resteraunt chain drive-thru lane, coming to a slow when the car very quickly excellerated. A quick application of the brakes stopped the rapid acceleration. Neither foot was on the gas, one was resting over the brake pedal in order to stop the car before reaching the car ahead of us. I have OEM floor mats that do not sit on the pedals. I was not using the Paddle shifters. This has happened on more than one occasion in similar conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568938January 31, 2024
SUSPENSION
Driving down side road about 35-40 MPH with my son, hit a hole in road. Car made a loud boom with immediate signs of problem. (No airbag deploy or warning signs showing on app or on dash) Pulled over to find no issue with tires, body of car or rims of tire. Upon raising hood, found passenger front strut had pushed through engine casing and was hitting top of hood. Fortunately, I was not on a major highway as that could have led to something more serious. (I realize hitting a hole can cause damage but this seems to be a design flaw and I am worried now every time I hit a bump it will trigger this. I get tire/rim damage, but this is pretty significant.) I have an insurance adjuster looking at it now, notified Genesis Corporation and spoke to the Dealer who claims it's an insurance claim. In my research I have found a forum indicating this has happened to others and Genesis hasn't provided a recall or notified users of this as a safety concern. The pictures and description are consistent across the drivers. I just think this is something that needs to be researched before someone gets seriously hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567096January 22, 2024
UNKNOWN OR OTHER
Car started bucking and lost power. Turned back into my neighborhood and it only went about 20mph and struggled to get back to my house. Totally shut down and I had it towed to dealership. I had about 1/8 tank of gas and no low fuel warning lights on. Dealership said it was out of gas even though gas showed 27 mikes left. I know for sure it wasn’t out of gas. I don’t feel safe driving this car. I only have 18000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565790January 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The car loses power to accelerate in the middle of driving. I have to stop and turn it off and restart the car, then it will become normal for a little while before the same issue repeats again. It is really scary and can be very dangerous driving on a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560934December 19, 2023
POWER TRAIN
I was on 495 southbound and the car lost power, and almost crashed. I had a recall (low-pressure fuel PumP) but the dealer is not taking me because I am not the original owner of the vehicle, I went to Fitzgerald-Hyundai Genesis Subaru of Gaithersburg, and Mr. Brett Davis turned me out. Need to know who is going to fix my problem, sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555987November 20, 2023
FUEL/PROPULSION SYSTEM
I received a recall notice stating that Genesis will "replace the low-pressure fuel pump assembly". I scheduled the appointment for the replacement, however, the dealer informed me that they would inspect the fuel pump part number and if the recall applied then they would order the part number and once they receive the part they will call me to schedule a time to make the repair. The recall notice said it applied to my vehicle and that the remedy was to replace the fuel pump so I don't understand why they told me that they had to inspect it first and then order the part before making the recall repair. This only increases the time that my unsafe vehicle is on the road. Of course their inspection indicated that the fuel pump needed to be replaced since I had received the recall notice saying just that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555462November 16, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2022 Genesis GV70. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle lost motive power and failed to accelerate. The vehicle was towed to a dealer where it was diagnosed and determined that the low-pressure fuel pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 8,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554004November 7, 2023
SUSPENSION
I was driving my vehicle down a pier to the parking entrance for the USS Midway, 610 N Harbor Dr, San Diego, CA 92101, when for no reason my 2022 GV70, AWD, veered sharply (45 degrees) to the right and made violently contact with a cement block on the pier used to moor ships. I believe there was a failure of the right front suspension system. When I got out of the vehicle to inspect the damage I found some broken bushings on the ground. They were split in half. The right wheel was pushed back 18 inches. I collected all the broken parts and had the vehicle towed to Sun Road Collision Center, 7303 Clairmont Blvd, San Diego, CA 92111. I asked them to save all the broken parts of the suspension system. The USS Midway does have a film of the incident. I was trying to get them to release the video to me. I will upload the photos that I took. I was the only one in the vehicle and knew if that concrete block was not there to stop me I would have gone into San Diego Bay and possibly drowned. The damaged parts are at the Collision Center. I asked them if they saw anything unusual to let me know. I have filed a claim and told what I believe happened to my insurance company, USAA. No police report was filed since the incident occurred off the highway. Two members of the Miday safety team came and provided assistance to me until the tow truck arrived. There were no warning signs or any other indication that this accident was going to occur.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11553705November 6, 2023
FUEL/PROPULSION SYSTEM, ENGINE
There were 3 incidents that have happened within a 2 week period driving this vehicle. 1. Driving in the middle of a 5 lane highway in busy traffic, car shut down. It almost caused a crash with me being hit from the back. 2. I was traveling around a deep curve, car stalled and was almost hit from the back by a transfer truck. was very thankful he could stop in time. I could not proceed to go to the right due to embankment. Very frightening. 3. Approaching a light that turned from red to green, car stalled at the light. It just cut off. It seems as if the company has no intentions on getting this problem fixed because it has almost been 3 months now since the recall. Does it take someone to be killed before they make the change to get these vehicles operable?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551261October 22, 2023
POWER TRAIN
The engine shut off during driving on October 19th and October 21 2023. The Engine sputters and ceased while in traffic then flashed an "Engine Off!" Warning and made a grinding noise stopping. During the incident on October 21st I was in a heavily trafficked road and lost power at about 20 miles an hour, the resulting engine shut down almost got me rear ended by a vehicle moving much faster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549508October 11, 2023
FUEL/PROPULSION SYSTEM
While driving my vehicle on multiple circumstances, the vehicle began having acceleration issues. This has happened while merging onto the highways and making turns. When it does this, you literally have to pull off the road because you can’t merge onto the highway at 25 mph without causing an accident. When it starts having acceleration issues, it will lock my speed and shoot my rpm’s to levels where it shouldn’t be, usually between 3-4, sometimes 5-6 while locking my speed between 25-35. It will lock your speed for 10-15 seconds and then it eventually will come to. It does not emit any sensors on the dashboard when it does this. My dealership has had my vehicle before to diagnose this issue, but due to it happening intermittently, it is hard to replicate it because it does not happen every single day. Prior to my dealership picking up my car this last time, it happened 4 times in a week but has happened 3 times since I got it back after they could not replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546496September 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Random engine stalling creating safety incidents in traffic. Failure to diagnose the problem despite repeated attempts by 2 service depts.The problem became more frequent and severe until the car stalled and could not be restarted. Low pressure fuel pump assembly was replaced and the car is currently okay. This problem has cost me over 6 weeks use of my car and several dangerous traffic incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545142September 18, 2023
STEERING, LANE DEPARTURE: ASSIST
Lane keeping assist veers out of highway lane when an unlined entrance- exit appears. Vehicle is looking for the right line and swerves out of the lane to find it. Could cause a collision with an incoming vehicle. 2nd part the vehicle shimmies down the highway for the same reason when space between dashed lines appear. Constantly correcting itself. Solution would be a recall to reprogram all Hyundai and Genesis vehicles with lane following to only look at the left lines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544417September 13, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The first incident I had occurred approximately three weeks ago. I began accelerating from a stop light when I felt something jerk. My car began to slow down and it would not accelerate. The car would not go over 20 mph per hour. This incident was extremely dangerous as I was on a highway that has a speed limit of 55 mph. I brought the car to the Genesis dealership. They diagnosed it as a bad fuel pump. I got the car back 3 weeks later (today 09/13/2023) and drove it about 10 miles before I experienced a similar issue. I was stopped at a red light when the car began to shake. The car would not accelerate over 15 mph. I brought the car back to the dealership to be looked at again. I will know more when they reopen tomorrow. These incidents are extremely dangerous especially on highways. I am scared to drive this car again for fear it will happen on the interstate or when I am unable to pull over. The replaced fuel pump did not fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542738September 5, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Three weeks ago while returning to SC from Fl on I95, the engine jolted, stalled momentarily , and would not accelerate to keep up with traffic. I pulled over, turned off the engine, and re-started the engine. It started and sounded normal, as did the car diagnostic screen which showed nothing abnormal. An hour later and engine stalled again ( in traffic) and yet the diagnostic screen continued to show "all normal". Initially I suspected bad gas, but that theory proved wrong when, with a full tank of fresh gas, it stalled and stopped mid-traffic . In all these incidents I was very lucky to not have been hit by distracted driver. The car was towed to my Genesis dealer, and after a perfunctory check they said that using all their diagnostic tools, the car showed ZERO alerts. I refused their answer and insisted that it be test driven by one their staff. After receiving my permission to do so, one poor fellow drove it to his home, but it broke down well before arriving there. At this juncture they finally understood that they had an issue. Here is where it get's interesting, because my tech savvy son surfed several forums such as Reddit, Facebook and Genesis owners site, and discovered many references to fuel pump failures, stalling, near accidents and the like. I don't know how you rate the severity of car safety issues, but I suspect that total engine failure must rate pretty high. All I ask is that you rattle Genesis' cage and ask them how many fuel pump issues/ replacements they have had over the past two years. My hunch is that it is a material percentage. I find it unacceptable that with today's technology, a defect like this which can endanger lives on any road at any speed, is left unchallenged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542296September 2, 2023
FUEL/PROPULSION SYSTEM
On a few occasions when stopped. Upon acceleration this vehicle would sputter or stall. On Aug. 29, 2023, while driving on the interstate and attempting to pass on the left lane. My speed was around 70 MPH. This vehicle would not accelerate and stated to come to a complete stop. I was able to pull off the road and restart this vehicle. If I was in the middle lanes. This vehicle would have caused a bad accident. As I drove home this vehicle stalled twice. Attempting to accelerate at a light at an intersection. This vehicle stalled in the middle of the intersection. I again avoided an accident attempting to accelerate and restart the vehicle. I was able to drive this vehicle to the dealership, Aug. 30. Since the dealership would not return my calls. The manager informed me that it was the fuel pump. He also stated that he had other vehicle with this same problem. All the fuel pumps are on back order. Also, the recall several months ago for the seat belts. Those parts are also on back order. In my judgment this vehicle is unsafe to operate. Until this issue is investigated by the government and approved to be safe fot the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541830August 31, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
As I was driving, my vehicle completely stopped in traffic. All vehicle functions became disabled. Even when putting the car in neutral, it would not budge. Had it not been for construction workers helping me, I could have been killed due to the heavy traffic flow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541610August 30, 2023
ENGINE, POWER TRAIN
As I was driving on a heavily trafficked freeway, my engine shut off completely slowing down the car to a stop. I had to make an emergency exit, stop the car and restart it. After a restart I was able to keep driving for a few miles. Then it happened again, I got stuck at a roundabout in a dangerous location so I had to contact authorities for help on guiding traffic away. My car would not start and would just sputter when I tried to restart it. I had to get my vehicle towed and it's currently at the dealership with no clear solution. The shop manager tells me he's gotten a few vehicles with the same exact issue and there is no clear solution as no codes come up when this issue is happening. This was very dangerous and I could have gotten into an accident had I not been on the far right lane to make an exit from the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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