Ford Mustang Complaints (2021)

55 consumer complaints on file.

#11547876October 2, 2023
ENGINE, SUSPENSION
Catastrophic engine failure while driving at highway speeds in dense traffic led to seized engine and highly dangerous situation. Root cause wasn't determined due to volume of damage. Three pistons, rods, and crankshaft where shattered beyond recognition along with a cracked block. Engine was highly maintained and showed no signs of failure prior. Completely torn differential bushings around the bolt sleeve with low mileage and roughly a year and a half from build date. Personal research shows that this is a highly common issues that remains unaddressed by Ford and safety agencies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525206June 3, 2023
SERVICE BRAKES
The front brakes grab suddenly during low speed braking under about 6 mph causing the car to jerk to a stop. The front brakes will lock up when coming to a stop at higher speeds at about 25 mph if the car is downshifting gears. The low speed issue happens for about 80 percent of the stops and the higher speed braking issue is hit or miss. There are no warning lights indicated on the dash. I took the car into the dealership with about 3000 miles on it. The dealership said they could not duplicate, it was just how abs works and that I needed to drive more miles and it would go away. I put the pick up date for my car as the incident date but as this is a current and ongoing issue it is every date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522730May 18, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford Mustang GT500. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering as the instrument cluster went blank and the charging system error warning message was illuminated. The contact also stated that while driving at an undisclosed speed, the "Battery Save Mode, Pull Over, and Turn Car Off and On" message was illuminated. The contact had pulled over to turn off the vehicle and was able to restart. The failure reoccurred intermittently. The vehicle was taken to a local dealer, where the failures could not be duplicated. The contact stated that the failure reoccurred and that the suspension error warning message was illuminated. The contact then stated that while driving at approximately 25 MPH, the launch control feature was inadvertently activated, causing the contact to lose control of the steering wheel, the vehicle to make a 360-degree turn in the middle of the intersection, and the contact to crash onto the sidewalk. The contact had to receive medical attention and sustained a broken wrist and torn ligament. The vehicle was towed to Sunrise Ford(16005 Valley Blvd, Fontana, CA 92335); however, the mechanic advised for body repairs to be done first, and the vehicle was then towed to an independent mechanic, where the tires, rims, and spoiler were replaced. The vehicle was then towed back to the dealer, where it was diagnosed that the alternator and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and after the vehicle was towed back to the dealer, the failures could not be duplicated. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11509876March 2, 2023
POWER TRAIN
1st dealer visit: at low speeds car acted like it was in neutral and then surged when trying to accelerate. Dealer said they corrected the issue. they did not. 2nd dealer visit: car was still doing the same as number 1. While on the highway with cruise control set at 75 mph, I lost power and smoke started billowing from under the car. transmission was shifting erratically, went into limp mode and i made it off the highway to call a tow truck. Dealer said they repaired the issue. 3rd dealer visit: car is still doing the same as number 1. now the car is also very jerky in 3, 5, 8 gears. I almost ran into my own car while parking due to the random lunging. It hesitates and stumbles in most gears and I have no confidence when pulling out onto a street or trying to pass on the highway. It shifts extremely hard from 4th to 5th gear; feels like I ran over something or got rear ended. The dealer wants to repeat the same repair they tried in visit #2, new valve body. -Transmission failed. dealership says valve body but the new one is broken also. waiting on the 3rd one for this car. Possibly available for inspection; it is at dealership. -Random lurching at low speeds and power loss on the highway are my safety concerns. -Dealer found the issue and attempted repair. -Manufacturer, police or insurance have not inspected. I have a ticket open with Ford currently. -Warning lamps? not on the 1st visit. yes, when I lost power on the highway but the light came on well after the issue was apparent with smoke behind me. 3rd visit, no warning lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502691January 19, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2021 Ford Mustang. The contact stated while driving at an undisclosed speed, the pre-collision sensor alert warning light was illuminated. The contact stated that he was concerned that the sensor had malfunctioned. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and the contact was informed that there would be a fee for the diagnostic test. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499594December 30, 2022
POWER TRAIN
After slight acceleration and then light braking vehicle wants to lunge forward and is a outright safety hazard in 3 separate incidents it almost caused an accident and one was a pedestrian, fors is well aware of this vehicles incidents and well documented by text from dealer acknowledging such incidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497775December 16, 2022
SERVICE BRAKES, HYDRAULIC
The contact leased a 2021 Ford Mustang from an Enterprise rental company. The contact stated while driving approximately 3-5 MPH and coming to a complete stop, the brake pedal was depressed but the vehicle failed to respond, lunged forward, and hit the rear of the vehicle before him. The contact stated that it was a fender-bender; however, the front of the vehicle sustained damage. The air bags did not deploy. There was no warning light illuminated. The contact did not sustain injuries. The occupants of the other vehicle did not sustain injuries. There was no police report filed. The contact was able to continue driving. The dealer was notified of the failure and informed the contact that there was no recall associated with the failure. The vehicle was returned to Enterprise rental company. There was no further information provided. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000. The VIN was unavailable. .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11492853November 9, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
The exhaust pipes on this model like stainless steel knives. Please consider a repair or sleeve to prevent future mishaps. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492196November 3, 2022
POWER TRAIN
Vehicle bucks at low speed after putting in drive and when driving during downshift, on 4 occasions I almost hit my wife's vehicle during low speed bucking with the trans
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479487August 16, 2022
UNKNOWN OR OTHER
Lane departure lane assist failed along with the blind spot and viper visibllity caused me to crash my vehicle. Insurance refusing to fix. This need to be investigated. I don’t remember the impact my insurnace is accusing me of lying and won’t fix the car but I just got it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470394June 22, 2022
SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING:SWITCH/SENSOR/FLOAT
The contact owns a 2021 Ford Mustang. The contact stated that the brake fluid low warning light failed to illuminate to alert him that the brake fluid level was low. The vehicle was taken to the dealer; however, the dealer was unable to correct the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469341June 15, 2022
ENGINE
The contact owns a 2021 Ford Mustang. The contact stated that immediately after purchasing the vehicle new, the engine experienced random misfire, causing the vehicle to lose motive power and acceleration. During the failure, the check engine warning light was illuminated. The vehicle was taken to the local dealer who reprogrammed the engine computer and replaced the camshaft sensor however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457969March 23, 2022
SEAT BELTS
The contact owns a 2021 Ford Mustang. The contact stated that while operating the vehicle, the driver’s and passenger’s side seat belts would remain positioned on the occupant’s neck area instead of the shoulder region. The contacted stated that after securing the seat belts, the strap would move from the occupant’s shoulder area and rest on the occupant’s neck. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455827March 9, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2021 Ford Mustang. The contact stated while driving and exceeding 50 MPH, the rear-view mirror would vibrate. The contact took the vehicle to the dealer where it was diagnosed and the mirror was replaced three times. Additionally, the mechanic installed a new driveshaft; however, failure persisted. The contact notified the manufacturer and was informed that the vibration was a characteristic of the vehicle. The vehicle was not repaired. The approximate failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441741November 26, 2021
UNKNOWN OR OTHER
Purchased vehicle new It took me a long time to understand what the issue was. I complained to Ford and they gave me account rep that has never driven manual transmission. When I contacted Ford the end result was they have found nothing and car is operating normally. My issue : "driver assist" on clutch. It auto revs the throttle and is extremely inconsistent. I can forward to 20 second videos it needed. Problem is with the clutch and brake pedal. Releasing brake pedal causes engine to rev anywhere from 900-1500 rpm. Problem is driving in slow traffic scanario when you have have to two-foot clutch and brake. Engine will want to take off. I have had almost two near rear end collisions. The rev is uncontrollably inconsistent. One example: I was following a car running 2 miles per hour in an ally. Not following that close. At normal idle the mustang is about 5 miles per hour so I was catching them. I pushed clutch and brake to slow down. Then released the pedals the car unexpectedly surged forward. The problem wouldn't be so bad if it were consistent or would be disabled if the car is already moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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