Ford Mustang Complaints (2011)

466 consumer complaints on file.

#10818044January 5, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816758December 29, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE FAILED TO ACCELERATE AND STARTED LOSING POWER. THE CONTACT STATED ALSO THAT THE ELECTRONIC THROTTLE BODY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS MERGED TO THE SHOULDER OF THE ROAD BUT STILL FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,800. UPDATED 02/12/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809194December 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807387November 30, 2015
VEHICLE SPEED CONTROL
IMMEDIATE LOSS OF POWER AND COMPLETE LOSS OF ACCELERATION. THIS HAS OCCURRED IN AN INTERSECTION AND IN THE MIDDLE OF A MULTI-LANE HIGHWAY AT 35 MPH AND 60 MPH AND WHEN EITHER ACCELERATING OR HOLDING AT A STEADY SPEED. THE WRENCH LIGHT COMES ON AND THE VEHICLE IMMEDIATELY LOSES POWER AND DECELERATES REGARDLESS OF SPEED. THE VEHICLE IS INOPERABLE UNTIL IT IS TURNED OFF AND RESTARTED. THE PROBLEM IS RECURRING AND UNPREDICTABLE. BECAUSE THE CODE DISAPPEARS UPON RESTARTING IT CANNOT BE DIAGNOSED. I HAD TO GET A CODE READER TO GET THE CODE WHICH HAD TO BE USED AFTER AN EMERGENCY STOP ALONG THE HIGHWAY. THIS IS DANGEROUS AS THERE IS NO WARNING BEFORE THE LOSS OF POWER. ERROR CODE P2111-THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN. THE PROBLEM HAS OCCURRED 10/29/15, 11/16/15, 11/25/15, AND 11/30/15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790516November 16, 2015
POWER TRAIN
I HAVE EXPERIENCED AT HIGH RPMS SWITCHING FROM 1ST GEAR TO 2ND THE TRANSMISSION FAILED TO GO IN GEAR ON SEVERAL OCCASIONS.AND ALSO 3RD TO 4TH..DEALER SAYS IT'S COMMON AT TIMES.AFTER MONTHS OF DEALING WITH THIS ISSUES 5TH GEAR IS GRINDING AND IS AT THE DEALER FOR REPAIR AT MY EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790535November 16, 2015
AIR BAGS
A RECALL WAS ISSUED ON 05/28/2015 FOR DEFECTIVE AIRBAGS THAT COULD RESULT IN INJURY OR DEATH IF ACTIVATED. THE REPLACEMENT PART IS NOT YET AVAILABLE. I REQUESTED THAT FORD PROVIDE A LOANER CAR AND I WAS ADVISED THAT "AT THIS TIME, IF A LOANER VEHICLE IS AN OPTION, THIS IS SOMETHING THAT YOU WOULD HAVE TO DISCUSS WITH THE DEALERSHIP. FORD IS NOT OFFERING LOANER VEHICLES. THE U.S. GOVERNMENT'S NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION SAYS THAT IT (NHTSA) WILL ORGANIZE AND PRIORITIZE THE REPLACEMENT OF THE DEFECTIVE AIRBAG INFLATORS TO ENSURE THAT DEFECTIVE INFLATORS ARE REPLACED WITH SAFE ONES AS QUICKLY AS POSSIBLE, ADDRESSING THE HIGHEST RISKS FIRST. ACCORDING TO NHTSA ADMINISTRATOR MARK ROSEKIND, YOU ARE ENCOURAGED TO TAKE YOUR VEHICLE TO THE DEALERSHIP FOR REPAIR AS SOON AS YOU ARE NOTIFIED THAT PARTS ARE AVAILABLE, BUT YOU SHOULD CONTINUE TO DRIVE YOUR VEHICLE UNTIL THEN." SO I AM BEING TOLD BY THE NHTSA THAT IT IS OK FOR MY DAUGHTER TO DRIVE HER VEHICLE AND ESSENTIALLY RISK HER LIFE OR SERIOUS INJURY? I WOULD JUST LIKE CONFIRMATION OF THAT SINCE IT HAS BEEN OVER 4 MONTHS AND NO REPLACEMENT PART IS YET AVAILABLE NOR HAVE I BEEN GIVEN A TIME FRAME FOR WHEN IT WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789746November 11, 2015
ENGINE
CAR STALLS GOES INTO LIMP MODE NO WARNING .VERY BAD ON FREEWAY CANT GET OFF THE ROAD I HAVE HAD 3 CLOSE CALLS A LIGHT COMES ON AM TOLD BY FORD DEALER IT COULD BE THE THROTTLE BODY BUT NO CODES ARE SHOWING UP.I HAVE LOOKED ON LINE AND THIS SEEMS TO BE A PROBLEM WITH THIS CAR AND OTHER FORD CARS.IHAVE TALKED TO THE DEALER AND HE SAID THE THROTTLE BODY IS NOT COVERED BY WARRENTY THESE CARS SHOULD BE CORRECTED THEY ARE DANGEROUS I HATE TO DRIVE THE CAR MY CAR IS STILL UNDER WARRENTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789520November 10, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/18/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788911November 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788529November 5, 2015
VEHICLE SPEED CONTROL
CAR RANDOMLY GOES INTO "LIMP HOME" MODE. CODE COULD NOT BE CAUGHT BY DEALER SO I PURCHASED A SCANNER. CODE CAUGHT EVERYTIME IS P2111 REPRESENTING THAT THE THROTTLE BODY ACTUATOR IS STUCK OPEN. THIS CAN HAPPEN WITHIN A FEW MILES OF DRIVING OR UP TO 20 MILES. IT CAN HAPPEN AT 5 MPH OR 65 MPH. IT CAN HAPPEN WITHIN THE FIRST FEW MINUTES OF A TRIP OR 30 MINUTES IN. IT CAN HAPPEN ONCE OR EVERY FEW MINUTES. THIS IS VERY DANGEROUS AS THE LIMP HOME DOES NOT GET ENOUGH POWER TO GET OFF ROAD. I ALMOST CAUSED A MULTI CAR ACCIDENT . CAN YOU IMAGINE DRIVING DOWN THE HIGHWAY AND THE CAR JUST STOPS? IT DOESN'T EVEN COAST. I SEE THIS COMPLAINT ON ALOT OF FORD FORUMS. IT IS LIKE FORD IS JUST WAITING FOR SOMEONE TO BE KILLED OR SUE THEM BEFORE THEY SOLVE THE ISSUE. I HAVE TAKEN IT TO THE FORD DEALER AND THEY SAY IT IS MY BATTERY. I WENT TO AN INDEPENDENT SOURCE AND THEY TESTED MY BATTERY AND I HAD KNOWN, THE BATTERY IS FINE. I HAVE BEEN INTO FORD SERVICE NUMEROUS TIMES AND WHEN I RETURN THEY DO EVERTHING BUT FIX THE ISSUE. THE DATE BELOW IS THE 1ST TIME EXPERIENCED. IT DIDN'T HAPPEN OFTEN BUT THIS YEAR IS EVERYTIME I DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788608November 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787881November 3, 2015
AIR BAGS
I WAS INVOLVED IN A NO-FAULT ACCIDENT IN MY 2011 FORD MUSTANG IN APRIL OF THIS YEAR AFTER SOMEONE IN THE LANE TO MY LEFT WHO WAS HELD UP IN TRAFFIC IN HIS LANE PULLED OUT INTO MY LANE WITHOUT LOOKING, CAUSING MY VEHICLE TO SMASH INTO HIM. THE FORCE OF THE CRASH CAUSED OVER $9,000 IN DAMAGE TO MY VEHICLE AND LEFT ME WITH 5 HERNIATED DISCS, HIP PROBLEMS, AND A NUMBER OF OTHER ISSUES. I HAVE HAD A SERIES OF SHOTS IN MY NECK, AS WELL AS MY SPINE, BOTH OF WHICH HAVE NOT ALLEVIATED MY PAIN. I AM NOW BEING TOLD THAT THERE IS NOTHING THAT THEY CAN DO FOR MY NECK AT THIS TIME, AND THAT I HAVE TO JUST LEARN TO LIVE WITH THE PAIN, AND ALSO THAT I NEED TO HAVE SURGERY ON MY LOWER BACK. MY AIRBAG DID NOT DEPLOY. TWO MONTHS LATER, I GOT A RECALL LETTER IN FROM FORD, BUT I TOOK MY CAR UP TO THE DEALERSHIP, AND THEY SAID THAT THERE IS NOTHING THAT THEY CAN DO. THEY WEREN'T EVEN INTERESTED IN TRADING MY CAR IN. I SUPPOSE THAT I SHOULD BE GRATEFUL THAT IT DID NOT GO OFF, AS APPARENTLY PEOPLE ARE DYING WHEN THEY DO, BUT SOMEHOW IT DOES NOT MAKE ME FEEL BETTER, AS THIS HAS TOTALLY MESSED UP MY LIFE THESE LAST 6 MONTHS THAT HAVE BEEN FILLED WITH TIME-CONSUMING VISITS TO DOCTORS, CHIROPRACTORS, ETC... I'M ONLY 36 YEARS OLD, AND NOW I AM SUPPOSE TO LIVE WITH THIS?? IT'S REALLY TERRIBLE WHAT HAS HAPPENED. I DON'T REALLY KNOW WHO TO TALK TO ABOUT A SUIT FOR THE AIRBAG SITUATION, AS I SPOKE WITH MY INJURY ATTORNEY WHO IS SUING THE INSURANCE COMPANY FOR MY INJURIES, AND HE IS SOMEHOW UNDER THE IMPRESSION THAT THE AIRBAG LAWSUITS ARE ONLY REGARDING THE AIRBAGS DEPLOYING SPONTANEOUSLY, AND NOT THAT THEY ARE JUST NOT GOING OFF AT ALL WHEN YOU NEED THEM DURING AN ACCIDENT. I AM CONFIDENT THAT IF MY AIRBAG WOULD HAVE DONE WHAT IT WAS SUPPOSED TO DO AND PROTECT MY NECK AND HEAD DURING THE CRASH, THAT I WOULDN'T HAVE SUFFERED SUCH TRAUMA TO MY SPINE THAT LED TO THIS. PLEASE ADVISE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10787810November 2, 2015
ENGINE
FORD THROTTLE BODY ISSUE CODES P2111. REPEATED INSTANCES OF THE VEHICLES IN MOTION WHILE DRIVE IN BUSY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787522November 1, 2015
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2011 FORD MUSTANG, WHILE DRIVING HOME FROM WORK AT 45-50 MPH CAR SHUTTERED. THEN NO POWER, NO THROTTLE RESPONSE WITH ENGINE HOLDING STEADY 1100 RPM. WRENCH LIGHT ON DASH LIT UP, RPM AT 1100RPM PRESS THROTTLE- NO RESPONSE AT ALL. STEERING, BRAKES ALL FUNCTIONING. TURNED KEY OFF AND RESTARTED, CAR RAN FINE AND HAS NOT HAPPENED AGAIN YET. CAR HAS LESS THAN 46000 MILES..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786546October 27, 2015
ENGINE
THROTTLE BODY FAILED AND HAD TO BE REPLACED THREE TIMES. PUT ME IN DANGER FOR MY LIFE AS THE CAR STOPPED RUNNING ON BUSY HIGHWAY. VEHICLE WAS IN MOTION FULL SPEED 55 MPH AND THROTTLED DOWN TO COMPLETE STOP. ENGINE RACED BUT WOULD NOT MOVE. I WANT REIMBURSEMENT FOR MY EXPENSES. THROTTLE BODY WAS REPLACED THREE TIMES FOR FAILING WITHIN A WEEK. WARRENTY EXTENSIONS HAVE BEEN ISSUED FOR THROTTLE BODY FAILS FOR SIMILAR MODELS. WE HAVE BEEN INFORMED THAT FORD HAS ISSUED AN EXTENDED WARRANTY FOR DEFECTIVE THROTTLE BODY ASSEMBLIES AND SENSORS FOR 10 YEARS OR 150,000 MILES FROM THE DATA OF ORIGINAL PURCHASE. FOR VEHICLES PAST THIS TIME LIMIT, THE WARRANTY IS REPORTED TO BE VALUD UNTIL JANUARY 31, 2015. AFFECTED OWNERS SHOULD CONTACT FORD AND MENTION CONSUMER SATISFACTION PROGRAM 13N03.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785826October 24, 2015
UNKNOWN OR OTHER
BODY CORROSION ON THE HOOD / DOOR CAUSING PAINT TO CHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785689October 23, 2015
ELECTRICAL SYSTEM, STEERING
WHEN THE CAR WAS ABOUT 3 YEARS OLD, I STARTED TO FEEL A QUICK LOSS OF POWER IN THE STEERING WHEN MAKING A TURN. IT HAD ONLY LASTED A SECOND AND ONLY HAPPENED AT LOW SPEED IN PARKING LOTS BUT HAPPEN WHILE I WAS DRIVING SO I TOOK IT TO THE FORD DEALER IN FULLERTON CA. THEY SAID IT WAS A SOFTWARE PROBLEM AND THEY UPDATED THE SOFTWARE. THE PROBLEM DISAPPEARED BUT THEN REAPPEARED ABOUT A YEAR LATER. I CONTINUED TO DRIVE IT CAUSE IT WAS ONLY OCCASIONALLY AT LOW SPEED FOR A HALF SECOND IN PARKING LOTS. THEN IN THE MORNING OF OCTOBER 16, 2015, THE STEERING OF THE CAR LOCKED WHILE I WAS IN THE MIDDLE OF THE STREET FOR ABOUT 5 SECONDS. TWO YELLOW WARNING LIGHTS THEN CAME ON IN THE DASH AND THE STEERING RELEASED. ONE WARNING LIGHT SAID "SERVICE ADVANCE TRAC." I SLOWLY DROVE IT TO THE FORD DEALER IN FULLERTON ON RESIDENTIAL STREETS SINCE IT WAS NEARBY. I NO LONGER FELT SAFE TO DRIVE THE CAR. I TOLD THEM THE PROBLEM. THEY KEPT THE CAR UNTIL OCTOBER 20. THE MECHANIC TOLD ME HE HAD TO CHANGE THE ENTIRE POWER STEERING SYSTEM BECAUSE OF AN INTERNAL FAILURE AND THE CHARGE TO ME WAS $1733. I COMPLAINED BUT HAD NO CHOICE SINCE I NEEDED THE CAR REPAIRED. I HAVE SEEN VERY SIMILAR COMPLAINTS ON THE INTERNET ABOUT OTHER MUSTANGS. FORD RECALLED SEVERAL OTHER MODELS EARLIER THIS YEAR FOR THE SAME PROBLEM; 'A POTENTIAL INTERMITTENT ELECTRICAL CONNECTION IN THE STEERING GEAR' THAT FORD SAYS 'MIGHT RESULT IN THE LOSS OF ELECTRIC POWER-STEERING ASSIST WHILE DRIVING.' THESE MODELS INCLUDED 2011'2012 FORD FUSION, 2011'2013 FORD TAURUS, 2011'2013 FORD FLEX, AND 2011'2013 LINCOLN. I BELIEVE FORD KNEW OF THE PROBLEM BUT DECIDED TO PASS THE COST OF REPAIR TO AFFECTED CUSTOMERS RATHER THAN DO THE RECALL OF THAT MODEL. THIS RISKED THE LIFE OF MYSELF AND OTHERS BECAUSE IT RESULTED IN A LOSS OF CONTROL WHILE DRIVING. I BELIEVE I AM ENTITLED TO THE COST OF THIS REPAIR FROM FORD. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785203October 21, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING 75 MPH, THE WRENCH ICON ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE DECELERATED IMMEDIATELY. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND TURNED OFF. THE CONTACT RESTARTED THE VEHICLE AND THE WRENCH DISAPPEARED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE WAS NOT REMEDIED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE AIR BAGS. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783470October 19, 2015
STRUCTURE:BODY, SEATS, UNKNOWN OR OTHER
MUSTANG 2011 HOOD EDGE HAS BLISTERING PAINT IN SEVERAL PLACES. ECLECTIC DRIVERS SIDE CAR SEAT STOPPED WORKING, UNABLE TO ADJUST TO A CORRECT POSITION, WHICH AFFECTS DRIVING SAFELY, PUERILE LOW PROFILE TIRES BECAME WEATHERED AND CRACKED TO THE POINT OF BEING UNSAFE TO DRIVE AT 24,000 MILES, I HAD TO REPLACE ALL 4 BAD TIRES. I HAD A FLAT TIRE DUE TO CRACKS IN MY TIRES AND WAS INFORMED THEY WERE UNSAFE FOR DRIVING. I FEEL RIPPED OFF THAT MY CAR FEELS UNSAFE TO DRIVE AND IS ALSO NOW RUSTING. I'M ATTACHING ONLY ONE PHOTO OF A TIRE SIDE SINCE I'M STILL LOOKING FOR MY OTHER PHOTOS WITH THE WEATHER ROTTING AND HUGE CRACKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783061October 17, 2015
ENGINE
WRENCH LIGHT COMES ON LOOSES POWER GOES INTO LIMP MODE VERY DANGEROUS CANT MOVE OFF THE ROAD MY BOOK SAYS ITS THE THRODDLE CONTROL TOOK IT TO THE DEALER SAID THEY CANT FIND ANY PROBLEM NO CODE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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