Ford Focus Complaints (2017)

907 consumer complaints on file.

#11636443January 17, 2025
UNKNOWN OR OTHER
TCM transmission control module failed and im being told that my year isn't covered under a recall when other models are it left my family stranded untill I could limp my car home
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636618January 17, 2025
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the low oil pressure warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with oil pump failure. The contact was informed that the oil pump needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The contact was informed that the repair was not covered under recall repair or special warranty programs. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636655January 17, 2025
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I was getting off of work to go home when I got on the main hwy my car just started to slow down and would not go over 10 mph and the speed limited on that hwy is 45 mph so I had to get off the road before I was hit from behind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636244January 16, 2025
POWER TRAIN
Engine light came on and couldn't do a reverse with 60k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636145January 15, 2025
ENGINE
Dear NHTSA Recall Division, I am writing to bring to your attention a safety and performance issue related to a potential defect in the EVAP canister purge valve of my 2017 ford focus, which may be linked to the previously issued recall for this component. The EVAP canister purge valve in my vehicle has become stuck in the open position, resulting in the engine burning an excessive amount of fuel. This has led to an overly rich fuel mixture, which has placed significant strain on the vehicle's catalytic converter. As a result, the converter is showing signs of damage, including clogging, rough idle, and potential stalling Given the severity of this issue, I am requesting that the NHTSA investigate the potential consequences of this defect and determine if the damage to the catalytic converter—stemming from the malfunctioning purge valve—should be addressed through an expanded recall. The defect appears to not only affect engine performance but could also present long-term risks to vehicle safety, including the possibility of unexpected stalling while driving. I respectfully ask for guidance on the appropriate steps to take in order to address this matter, including whether additional recalls or safety measures will be initiated to cover the catalytic converter damage caused by the faulty EVAP canister purge valve. Additionally, I would appreciate any further instructions on how to proceed with obtaining repairs or replacements for the defective parts. Thank you for your attention to this matter. I look forward to your response and assistance in ensuring the safety and performance of affected vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635973January 14, 2025
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2017 Ford Focus. The contact stated while at a stop, the vehicle stalled. The contact attempted to depress accelerator pedal, but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was driven to the dealer to be diagnosed. The vehicle was diagnosed with evaporative canister failure. The vehicle was repaired five additional times after the first failure; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,459.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635686January 13, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted and the vehicle jerked abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635228January 10, 2025
POWER TRAIN
The contact owns a 2017 Focus Focus. The contact stated that while operating the vehicle the transmission had malfunctioned and the vehicle did not properly change gears causing the speed to suddenly reduce and the vehicle experienced a loss of automotive power. Also, the vehicle would not drive in reverse and the message "Transmission Overheating" was displayed. The contact indicated that the failures were intermittent. The vehicle was taken to the local dealer who was unable to determine the cause of the failures and the vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 18V845000(POWER TRAIN). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634614January 7, 2025
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 25-35 MPH, the oil pressure warning light illuminated. The contact pulled over and waited for a while before restarting the vehicle. The contact stated that the vehicle failed to accelerate as intended while depressing the accelerator pedal after driving a short distance. The oil pressure warning light illuminated again. The vehicle was towed to dealer where it was diagnosed with oil pump failure. The vehicle was not repaired due to the cost and remained with the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634686January 7, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Ford Focus. The contact stated while driving on the highway at various speeds, the vehicle would not shift properly, the transmission would make a loud scooting vibration sound, and it was very evident that the transmission struggled to get into the next gear. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmission was faulty and needed to be replaced. The contact stated that the transmission was replaced under warranty on two occasions, and out of pocket on the third occurrence, this was now the fourth incident where the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634712January 7, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Ford Focus. The contact stated that his wife was driving the vehicle on the highway at 45 MPH, when upon accelerating the vehicle did not accelerate. The contact stated that his wife then attempted to shift the vehicle into park, and again into drive however the vehicle did not move. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission and the gear shifter were faulty and both would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633798January 3, 2025
FUEL/PROPULSION SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Cruise control fails constantly, has trouble picking up speed going up hills. Can't maintain speed on hills and sloaps. Gave to dealership for two months said it was fine only for them to tell me they had no mechanic. Engine continues to fail and they won't check for new recall for free on my car. My check ending light is currently on, I believe it is the same issue with the other Ford Focus recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633339December 31, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a local dealer who diagnosed the vehicle with a defective transmission clutch. The contact was informed that the transmission clutch needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. Upon investigation, the contact became aware that the VIN was not included in NHTSA Campaign Number: 18V845000 (POWER TRAIN). The vehicle was not repaired. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633109December 30, 2024
ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, an abnormal whining sound was coming from the vehicle and the vehicle hesitated while depressing the accelerator pedal. The contact stated that the “Service Engine Soon” message was displayed on the instrument panel. The contact used a code reader and retrieved information that the failure was related to the ECU (Engine Control Unit). Due to the failure, the vehicle was taken to an independent mechanic on several occasions where the turbo assembly, purge valve, related hoses, and gaskets, engine mount, coolant expansion tank, and various other parts were replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The contact was provided a case number and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632788December 27, 2024
ENGINE
not maintaining oil pressure, my ford is a 2017 1.0l ecoboost motor with a stick shift, i found a recall, Recall Reference Number: 23S64. for this motor but it only covers cars with automatic transmission, mine is a manual transmission, from my research they both have the exact same motor, 98500 ish miles. sitting almost 2 years because it wont hold oil pressure. what is the difference between the 2 motors. and why did you not recall all 1.0l ecoboost motors in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631824December 20, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while attempting to accelerate from a stop light, the vehicle shuddered and hesitated while accelerating. The vehicle was taken to the local dealer who diagnosed that the transmission clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V845000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631853December 20, 2024
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle made an abnormal grinding sound while shifting into the intended gear. The transmission malfunction warning light was illuminated, and the Service Vehicle message was displayed. The contact stated that the failure recurred while coming to a complete stop. Additionally, the contact stated that the vehicle failed to respond intermittently while shifting into reverse(R). The dealer was notified of the failure and provided the contact with an estimate for a diagnostic test. The contact was informed that the VIN was not under recall. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631388December 18, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the transmission was slipping gear. The contact stated there was an alert indicating that the transmission was getting hot-illuminated. In addition, the contact stated that when the vehicle was parked, the gear shifter failed to function as intended. The contact stated that the transmission failed to shift into reverse. The vehicle was taken to an independent mechanic where it was diagnosed with transmission clutch assembly failure. The contact was informed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and referred the contact to the manufacturer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V169000 (Power Train). The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 104,976.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631142December 17, 2024
ENGINE AND ENGINE COOLING
The contact’s boyfriend owns a 2017 Ford Focus. The owner received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while her boyfriend was driving at an undisclosed speed, the vehicle lost motive power, and the engine seized. The vehicle was no longer operable and needed to be towed to the dealer. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 52,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631216December 17, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle shook erratically. The vehicle was taken to the dealer where it was diagnosed with a failed clutch assembly. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the failure had occurred previously in 2019 and 2021. The contact stated that the clutch assembly was replaced twice under warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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