Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11210843May 30, 2019
POWER TRAIN
VEHICLE HAS A STRONG SHUDDER WHEN ACCELERATING FROM A STOP OR FROM LOW SPEEDS. GAUDIN FORD IN LAS VEGAS TOLD ME THE 2014 FOCUS HAS A PROBLEM WITH THEIR CLUTCH THAT CAUSES THE SHUDDERING. I HAD THE CLUTCH REPLACED AT 7500 MILES. THE SHUDDER CAME BACK AT 55000 MILES AND IS GETTING WORSE NOW AT 75,000 MILES. THERE IS A RECALL FOR THIS EXACT PROBLEM FOR THE SAME YEAR MAKE AND MODEL BUT FOR SOME REASON MY VIN ISN'T INCLUDED. THE PROBLEM AFFECTS ME; FORD SERVICE HAS ALREADY CONFIRMED IT. I NEED MY VIN INCLUDED IN THE RECALL/EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210233May 28, 2019
UNKNOWN OR OTHER
DOOR LOCK LATCH OPENING UP WHILE DRIVING. AS I WAS DRIVING ONE EVENING FROM THE GAS STATION, THE RIGHT SIDE BACK SEAT DOOR OPENED UP. THE DOOR SWUNG OPEN AS I MADE A TURN ABOUT LEAVE THE GAS STATION I WAS AT. I QUICKLY PULLED OVER AND LOOKED TO SEE IF SOMETHING WAS IN THE WAY AND PROCEEDED TO CLOSE IT. HOWEVER, THE DOOR WOULD BOUNCE BACK AND NOT SHUT EVEN AFTER SEVERAL TIMES. I DID SOME RESEARCH AND FOUND THAT THERE WAS A RECALL OF THIS YEAR MAKE AND MODEL BACK IN 2016 REGARDING THE SAME PROBLEM. THE RECALL SPECIFICALLY INDICATES FOR FORD FOCUSES OF 2012-2015(LINK: HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2016/09/08/FORD-EXPANDS-DOOR-LATCH-SAFETY-RECALL-IN-NORTH-AMERICA.HTML). AS BAD IS THE ISSUE WAS,I HAD TO DRIVE MY CAR HOME THAT NIGHT WITH IT SWINGING OPEN EVERY TIME I TURNED CORNERS. SINCE IT WAS NIGHT, I HAD TO USE BUNGEE CORDS AND TAPE TO KEEP THE DOOR SHUT UNTIL THE NEXT DAY TO TAKE IT INTO THE DEALERSHIP. I ALSO RAN THE RISK OF SOMEONE BEING ABLE TO EASILY ACCESS MY CAR OVER NIGHT. THE RECALL SAYS THAT DEALERSHIP IS SUPPOSED TO TAKE CARE OF THIS SAFETY ISSUE FREE OF CHARGE BY BRINGING MY VEHICLE TO THE DEALERSHIP. HOWEVER, THE DEALERSHIP INDICATED THAT THEY WOULD NOT FIX THIS SEVERE SAFETY ISSUE FREE OF CHARGE. THEY TOLD ME THAT I HAD TO PAY THE DEDUCTIBLE FOR THEM TO FIX IT AND THAT THERE WAS NOTHING THEY CAN DO ABOUT THAT. I FOR ONE SHOULD NOT HAVE TO PAY FOR THIS ISSUE CONSIDERING IT WAS PART OF A SAFETY RECALL. I AM ALSO UPSET THAT THEY KNEW ABOUT THIS ISSUE SINCE 2016 AND THEY DEALERSHIP IS NOT HONORING REPAIRING THIS DESPITE THAT. I AM WANTING THE DEALERSHIP TO TAKE FULL RESPONSIBILITY AND FIX THIS FREE OF CHARGE OR REIMBURSE LATER FOR WHAT THEY ARE CHARGING ME NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210393May 28, 2019
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE GEAR SHIFTED INTO NEUTRAL AND THE VEHICLE SHUT DOWN. THE VEHICLE ALSO FAILED TO SHIFT INTO REVERSE. OCCASIONALLY, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TITUS-WILL FORD (253-475-4151, LOCATED AT 3606 S SPRAGUE AVE, TACOMA, WA 98409) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210511May 28, 2019
UNKNOWN OR OTHER
FORD FOCUS SYNC SYSTEM.THERE IS AN EXTREMELY LOUD POPPING NOISE THAT SPONTANEOUSLY SOUND THROUGH THE SPEAKER EVEN IF THE RADIO IS OFF. IT IS DEAFENING AND EXTREMELY STARTLING TO THE DRIVER AS WELL AS ANY PASSENGERS. MY 2 YEAR OLD CRIES AND COVERS HIS EARS, SO MUCH THAT HE HAS TO WEAR HEARING PROTECTION ON OUR 45 MINUTE COMMUTE BACK HOME. IT'LL EVEN MAKE THE SOUND AFTER I HAVE SHUT THE CAR OFF. ONCE OFF, OPENING THE DOOR IS THE ONLY WAY THAT IT STOPS. THIS IS THE FORD SYNC MEDIA SYSTEM. I HAVE BEEN TOLD BY FORD THAT I NEED TOP REPLACE THE SYNC SYSTEM BECAUSE IT IS NOT COVERED BY WARRANTY. MIGHT I AFF THATY THE ARE COUNTLESS OTHERS OUT THERE THAT ARE HAVING THE SAME ISSUE WITH THE SYNC SYSTEM AS I AM. I KNOW THIS IS NOT THE USUAL "SAFETY" ISSUE HOWEVER I'D CHALLENGE ANYONE TO DRIVE AND HAVE THIS ISSUE JUMP OUT AT THEM AND STILL SAY IN NOOOOOO WAY THAT IT EFFECTS THE WAY THE DRIVE, ESPECIALLY THE FIRST TIME, NOR A DISTRACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210115May 27, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TRANSMISSION IS SLUGGISH, TUGGING..TAKING OFF, NOT SHIFTING OR SHIFT ALL AT ONCE. EVEN UP HILL, IN TRAFFIC. CAR SPEED WILL TAKE OFF ON ITS OWN. HARD TO BRAKE. WENT DOWN HUGH HILL, CAR IN CONTROL TUGGING BACK SO HARD, THE NOISE WAS SO LOUD THAT WE THOUGHT CAR WAS GOING TO BLOW. 15YR OLD IN CAR. DEALERSHIP HAD ME DRIVE CAR OFF LOT WITH A TEMPORARY INSPECTION AND COME BACK IN MONTH. ITS NOT A TEMPORARY STICKER. I COULDN'T TAKE CAR HOME NIGHT I BOUGHT IT. SO ALL THESE THINGS HAPPENING AFTER TAKING CAR OFF LOT. I WENT BACK IN A COUPLE DAYS LATER. TOLD TO BUY A WARRANTY, THEY RESET THE TRANSMISSION, AS IF I OWNED THE CAR FOR YEARS. THIS ISN'T RIGHT. THEY PROLONGED HELPING, ETC...EVEN ASKED FOR MY CAR BACK. THEN THROWN IN MY FACE THAT IT WAS AT AUCTION. NOBODY WAS HELPING. SEND LETTERS, DID A SURVEY, CALLING, DROPPING IN, ETC...I DOCUMENTED EVERYTHING. I NEED HELP!! THIS IS A DANGEROUS LEMON AND THEY TOOK ADVANTAGE OF ME. CEO IS CONTACTED TO. I NEED HELP INCASE I GET THE RUN AROUND AGAIN. THE CAR HAS SOMEONE ELSE'S INSPECTION ON IT 7-19 COME BACK IN 4WKS...WHAT?? DAY I BROUGHT IT HOME. ALL THESE SUPRISES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210078May 26, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE CAR RANDOMLY STALLS AND DIES WHILE I AM DRIVING IT. IT HAS DIED ON THE INTERSTATE AND ON RURAL ROADS AND HIGHWAYS. THIS IS VERY DANGEROUS AND THERE IS CURRENTLY A RECALL OUT ON A PART OF THE 2014 FORD FOCUS WHICH CAUSES THIS PROBLEM. IT DIES WHEN I AM DRIVING AND COASTING, WHEN I ACCELERATE, AND WHEN I HAVE MY CRUISE SET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209901May 25, 2019
ELECTRICAL SYSTEM
TAKATA RECALL ELECTRICAL WIRING IS GOING IN AND OUT, RADIO IS NOT SAVING STATIONS THAT I SAVE, DISPLAY GOES IN AND OUT AND HAS STATIC. WARNING SIGN APPERARS EVERY SO OFTEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209729May 24, 2019
ELECTRICAL SYSTEM
STARTED HEARING CRACKLING/POPPING NOISES FROM MY RADIO, SOMETIMES EVEN WITH THE KEY OFF. SOMETIMES VERY LOUD, WHICH SURPRISES ME WHILE DRIVING. WHICH IS OBVIOUSLY EXTREMELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209750May 24, 2019
ELECTRICAL SYSTEM
THIS APPEARS TO BE THE SAME ISSUE AS THE 14S17-S1 RECALL AFFECTING THE 2013-2014 FORD FOCUS ST AND ESCAPE MODELS. LOST ALL POWER WHILE DRIVING AND ENGINE BEGAN STUTTERING WHILE I WAS TRAVELING ON THE HIGHWAY AT 65 MILES PER HOUR. I WAS BARELY ABLE TO REACH TO SHOULDER BEFORE THE VEHICLE WAS IMMOBILIZED. I WAS CHARGED 830 DOLLARS BY MY LOCAL DEALERSHIP (INVER GROVE FORD LINCOLN IN INVER GROVE HEIGHTS MN) TO LOCATE AND REPAIR CHAFFED AND DAMAGED WIRING IN THE ENGINE HARNESS IN THE IDENTICAL LOCATION TO THE ST AND ESCAPE MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209222May 22, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
THE RECALL THAT HASN'T BEEN SATISFIED AS OF YET REGARDING THE CPV HAS CAUSED MAJOR ISSUES WITH MY CAR YET I CAN'T GET IT FIXED AS THE DEALER REPLIED SAYING IT WASN'T AVAILABLE YET WHEN THE RECALL WAS OCTOBER 2019. I ALSO BELIEVE I'VE HAD A FAULTY TRANSMISSION AND YET THE DEALER HAS ALSO SAID THEY COULDN'T DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209248May 22, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE THE VEHICLE WAS IDLING, IT FAILED TO MOVE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE ALSO EXPERIENCED HESITATION WHEN ACCELERATING AND SHUT OFF ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS ELECTRICAL FAILURE AND A FAULTY TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209369May 22, 2019
UNKNOWN OR OTHER
THE RADIO ON MY CAR KEEPS FAILING. THE SPEAKERS POP LOUDLY ALL THE TIME EVEN WHEN THE CAR IS NOT IN MOTION. THE RADIO IS OFF AND THE SPEAKERS START POPPING LOUDLY. THIS HAPPENED ONCE A MONTH AND NOW MY RADIO DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208493May 19, 2019
STEERING, UNKNOWN OR OTHER
POWER STEERING FAILURE, THE POWER STEERING LOCKED UP ONE DAY WHEN I WENT TO THE STORE,I STARTED THE CAR& THE POWER STEERING WAS LOCKED AND EXTREMLY HARD TO STEER, I FINALLY DROVE IT HOME WHICH WAS ABOUT 15 MILES, I HAD TO DRIVE VERY SLOW BECAUSE IT WAS VERY HARD TO STEER, THE CAR WAS PARKED IN A STORE PARKING LOT AND WHEN I RETURNED TO THE CAR IT WAS VERY HEAVY TO TURN THE WHEEL I WAS AFRAID TO DRIVE IT HOME BUT I DIDNT WANT TO LEAVE IT OVERNIGHT IN A STORE PARKING LOT...
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11208301May 17, 2019
ELECTRICAL SYSTEM, STEERING
WHEN TURNING LEFT OR RIGHT IT WOULD MAKE A GRINDING NOISE AT ALL SPEEDS ON BACKROADS OR HIGHWAY SPEEDS. ALSO, WHEN GOING STRAIGHT IT WAS DIFFICULT TO MAINTAIN A STRAIGHT PATH AND TAKES RESISTANCE. WHEN I TOOK IT TO THE FORD DEALERSHIP THEY STATED IT WAS AN ELECTRICAL ISSUE IN THE COMPUTER FOR THE STEERING SYSTEM CAUSING IT TO MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208081May 16, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE SHUDDER PROBLEM 2014 FORD FOCUS SE I BOUGHT THE CAR FROM AN AUCTION ON MAY 13TH, 2019 WITH SLIGHTLY MORE THAN 78000 MILES ON THE ODOMETER. I COULD NOT DRIVE IT AWAY BECAUSE I DID NOT HAVE A SECOND DRIVER AND THE AUCTION WAS 1 HOUR AWAY. I PICKED UP THE CAR TWO DAYS LATER. WHEN I PUT THE CAR IN GEAR AND STARTED DRIVING, I IMMEDIATELY NOTICED THE CAR SHUDDERING/STUTTERING. THIS HAPPENED EVERY TIME I CAME TO A STOP AND TRIED TO ACCELERATE FROM STOP OR MERGE INTO TRAFFIC. THE VEHICLE TAKES LONG TO ACCELERATE AND SHAKES WHILE TRYING TO PICK UP SPEED. I WAS AFRAID AND STILL AM AFRAID THAT IT WAS GOING TO STALL. I'VE SINCE GONE ONLINE TO DO SOME RESEARCH AND I AM FINDING THAT THIS SEEMS TO BE A UNIVERSAL PROBLEM FOR THIS CAR. NOW, I KNOW AUCTION CARS ARE SOLD AS IS, AND I UNDERSTOOD THIS WHEN I BID FOR THE CAR BUT THIS SEEMS TO BE A MANUFACTURER DEFECT THAT HAS NOT BEEN CORRECTED BY THE MANUFACTURER ON MANY OF THESE CARS. THE PROBLEM IN MY CASE IS THAT I BOUGHT THIS CAR AS A SURPRISE FOR MY 16 YEAR-OLD DAUGHTER WHO IS SOON GOING TO BE 17 AND IS DUE TO TAKE HER ROAD TEST. WITH THE TYPE OF ACCELERATION AND STALLING ISSUES BEING REPORTED ONLINE, HOW CAN FORD NOT TAKE ACTION TO RECALL/AND OR FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208135May 16, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO HESITATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SAN TAN FORD (LOCATED AT 1429 E MOTORPLEX LOOP, GILBERT, AZ 85297, (480) 821-3200) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207910May 15, 2019
POWER TRAIN
I WAS DRIVING AND ALL OF A SUDDEN NY CHECK ENGINE LIGHT CAME ON, MY CAR BEGAN TO SHUDDER AND LURCH FORWARD A FEW FEET AS I TRIED TO ACCELERATE, IT SEEMES LIKE I HAS A SUDDEN LOSS OF POWER AS WELL. I DROVE HOME IMMEDIATELY AND UPON GETTING HOME REALIZED I COULD NOT REVERSE. AS I TRIED TO REVERSE MY CAS ENGINE SIMPLY JUST REVVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206820May 10, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE VEHICLE STARTED HESITATING WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO LOCAL DEALER WEST HERR FORD (5025 CAMP RD, HAMBURG, NY 14075, (716) 649-5701 MULTIPLE TIMES, WHERE IT WAS DIAGNOSED BUT NO FAILURE WAS DETECTED. THE CONTACT STATED THAT THE VEHICLE CONTINUED WITH THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206865May 10, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE DELAYS TO ACCELERATE AND THE ABNORMALLY SHOOK. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206393May 9, 2019
POWER TRAIN
DUAL-CLUTCH TRANSMISSION 'SHUDDERS, SLIPS, BUCKS, JERKS, HESITATION".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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