Ford Focus Complaints (2003)

977 consumer complaints on file.

#10534209August 8, 2013
STEERING, ELECTRICAL SYSTEM
IN PAST WEEK AND A HALF, 90% OF THE TIME I ATTEMPT TO START THE CAR, THE IGNITION IS LOCKED AND WON'T RELEASE. I HAVE TO ATTEMPT TO ROCK THE KEY BACK AND FORTH MANY TIMES BEFORE IT FINALLY RELEASES. THIS IS OF GREAT CONCERN BECAUSE IT IS THE ONLY VEHICLE I OWN AND MY TEENAGE DAUGHTER DRIVES IT AS WELL. I FEEL LIKE THIS SHOULD BE CLASSIFIED AS A SAFETY ISSUE BECAUSE I OR MY DAUGHTER COULD END UP STRANDED SOME WHERE AT NIGHT. FORD HAS BEEN MADE AWARE OF THE PROBLEM BECAUSE IT IS RAMPANT ON FOCUS BETWEEN 2000 AND 2003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520993June 21, 2013
SERVICE BRAKES, ENGINE, EQUIPMENT ADAPTIVE/MOBILITY
I PURCHASED A 2003 FORD FOCUS IN FEBRUARY OF 2012. IMMEDIATELY AFTER PURCHASING IT, I HAD TO SPEND $700.00 TO FIX THE MOTOR MOUNTS, BEARINGS IN THE FRONT WHEEL, SOMETHING REGARDING A COVER FOR THE TAIL PIPE/MUFFLER AREA, A/C, (TWICE REPAIRED, AND WENT OUT). FUEL PUMP, DOOR JAMS IN FRONT (2 DOOR), LOCKS ON THE DOORS WOULD AUTOMATICALLY LOCK WHETHER YOU WANTED THEM LOCKED OR NOT. DOOR ON PASSENGER SIDE REFUSES TO OPEN FROM THE OUTSIDE. SPENT OVER $4,000 IN FIXING, REPLACING, ENGINE & BODY PARTS.ETC. JUST WHEN I BOUGHT A SECOND SET OF NEW TIRES LAST WEEK AND DID THE 3 MONTH OIL CHANGE, IT KONKED OUT ON ME, AFTER A SHRILLING, HIGH-PITCHED NOISE. JUST GOT OFF THE EXPRESSWAY. FOUND OUT FROM A REPAIR SHOP THAT THIS MODEL, ESPECIALLY THE 2003 IS KNOWN FOR TRANSMISSION, SHODDY PARTS, AND IS A SAFETY HAZARD! THE PUMP INSIDE THE TRANSMISSION BROKE. THIS CAR CAME WITH 124,000 MILES AND OVER 2 YEARS, SPENT $4,000.00 ON TOP OF THE USED PRIVATE PURCHASE OF $2,400.00. CAR REPAIR SHOP WANTS $2,400 (WHAT I PAID FOR IT) TO PUT A NEW TRANSMISSION IN. ONE THING AFTER THE OTHER WENT WRONG. I PLAINT EXPERIENCED, AND IT HAS COST ME SO MUCH MONEY, I FEEL FORD NEEDS TO REPLACE EVERY PENNY US CONSUMERS PAID ON THIS MODEL. NEVER AGAIN NEED TO RECALL THE WHOLE CAR, IT IS A DEATH TRAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519725June 13, 2013
SERVICE BRAKES
MY DRIVERS SIDE REAR BRAKE DRUM SEPARATED AT THE BEARING AND MY ENTIRE WHEEL ASSEMBLY FLEW OFF OF THE VEHICLE AND CAUSED ME TO LOSE CONTROL TEMPORARILY AND ALSO BECOME TOTALLY STRANDED AND IMMOBILE. THERE SEEMS TO BE NO DIRECT CAUSE FOR THIS AS THE BEARING INSIDE THE DRUM WAS NOT SEIZED OR MALFUNCTIONING. THE MECHANIC THAT SERVICED THE REPAIR HAS OVER 30+ YEARS EXPERIENCE AND COULD NOT RECALL EVER SEEING THIS HAPPENING ON ANY VEHICLE EVER. I FREQUENTLY DRIVE THIS VEHICLE ON HIGHWAYS AND INTERSTATES (AND HAD DONE SO JUST AN HOUR PRIOR THIS DAY) AND I AM THANKFUL TO THE POWERS ABOVE THAT THIS DID NOT HAPPEN AT HIGHWAY SPEEDS OR THIS COULD HAVE BEEN CATASTROPHIC FOR ME AND MY FAMILY. THIS TYPE OF FAILURE SHOULD HAVE NEVER OCCURRED AS THIS IS OF PRIMARY IMPORTANCE THAT THE WHEELS OF THE VEHICLE STAY ON THE VEHICLE DURING NORMAL DRIVING CONDITIONS. MY CAR IS JUST 10 YEARS OLD AND HAS ONLY 133K MILES (AVG OF 12,000 MILES PER YEAR), THIS IS SOMETHING THAT SHOULD NOT HAPPEN EVEN AT TWICE THE MILEAGE !!!! I AM NOW FEARFUL THAT THIS COULD HAPPEN AGAIN TO THE OTHER REAR WHEEL AS THIS SHEARING OF THE BRAKE DRUM JUST CANNOT BE EXPLAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514149May 29, 2013
SUSPENSION
RIGHT FRONT COIL SPRING BROKE. WHILE CHECKING CONSUMER REVIEWS ON AN AUTO PARTS WEBSITE FOR A REPLACEMENT, OTHERS HAVE HAD THE SAME SPRING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510287May 1, 2013
SUSPENSION, STEERING
I STARTED THE CAR IN THE DRIVE, PUT IT IN REVERSE, BEGAN TO BACK UP AND HEARD A LOUD CLUNK. AFTER SOME INVESTIGATION, MY HUSBAND (A FORMER AUTO MECHANIC) FOUND THAT THE FRONT COIL SPRING ON THE DRIVER'S SIDE WAS BROKEN, AND THE TIRE WAS AT RISK OF DAMAGE/POTENTIALLY DAMAGED. I AM VERY, VERY GLAD THIS DID NOT HAPPEN WHILE I WAS DRIVING ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507042April 4, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
THIS VEHICLE HAS BEEN PLAGUED WITH ELECTRICAL ISSUES SINCE THE DAY IT WAS PURCHASED. NOW LAST NIGHT THE ENGINE, STEERING AND BRAKES LOST ALL POWER. THE RESULT IS NOW 4 PEOPLE GETTING INJURED AND 2 CARS DAMAGED. NO FATALITIES BUT ALL 4 EXPERIENCED THEIR FIRST CAR ACCIDENT. THEY ARE ALL SORE AND BRUISED. I CANNOT BELIEVE THAT FORD HAS NOT RECALLED THESE CARS TO FIX THIS OBVIOUS ISSUE. I GUESS SOMEONE MAY HAVE TO LOSE THEIR LOVED ONE BEFORE FORD WILL ACKNOWLEDGE THAT THEY MADE A LOT OF BAD CARS! BETTER NOT BE MY LOVED ONES!!! I'LL MAKE SOMEONE PAY DEARLY!!!! *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10504718March 27, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH OVER A POT HOLE, THE AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR WAS DEFECTIVE AND BOTH THE DRIVER'S SEAT AND THE AIR BAG NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 140,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503201March 15, 2013
ENGINE
BOUGHT THE 2003 FORD FOCUS NEW FROM MALLON FORD (CURRENTLY LAKEWOOD FORD), IN TACOMA, WA. CAR ADVERTISED AT 27 TO 36 MPG. ACTUAL MILEAGE ON HWY WAS 42 MPG. YESTERDAY (MARCH 14, 2013) CAR OWNER, [XXX], SAID CAR HAD STOPPED AND WAS MAKING LOT OF NOISE. I TOLD HER NOT TO TRY AND START IT ANYMORE BUT THAT I WOULD BE THERE IN 30 MINUTES. SO I ARRIVED AND RESTARTED THE CAR. I SHUT OFF THE ENGINE AND RAISED THE HOOD. I FOUND A CONNECTION TO THE AIR FLOW SENSOR DISCONNECTED. RE-CONNECTED IT AND THE ENGINE RAN BUT LOTS OF NOISE IN VALVE TRAIN. LIKE SPARK KNOCK ON STEROIDS. CHECKED WITH STETHOSCOPE WHERE THE NOISE WAS COMING FROM. IT WAS EMANATING FROM THE TOP OF #1 AND 2 CYLINDERS. ENGINE OIL IS CLEAN AND FULL. SO, AS A LONG TIME MECHANIC, I AM REASONABLY CERTAIN THAT THE VALVE SEATS DROPPED AND WHERE BROKEN BY THE VALVES IN EITHER NUMBER ONE OR NUMBER TWO CYLINDER. THAT MEANS THE ENGINE MIGHT BE TOAST OR IT COULD BE THAT THE CYLINDER HEAD IS TOAST- - ENGINE HAS NOT BEEN DISMANTLED BUT I AM ALMOST CERTAIN THAT THE VALVE SEATS HAVE DROPPED ON ONE OR MORE CYLINDERS ON THE 2003 FORD FOCUS SOHC 2.0 LITER ENGINE. FORD MOTOR COMPANY SHOULD MAN OR WOMAN UP AND FIX THESE FACTORY DEFECTS.LOCAL FORD SERVICE MANAGERS TOLD ME IT WAS A COMMON PROBLEM WITH THAT ENGINE. IN MY OPINION, THAT IS A DANGEROUS FACTORY DEFECT DESIGNED TO CAUSE CATASTROPHIC FAILURE. IT WOULD HAVE BEEN SIMPLE TO EITHER PIN THE VALVE SEATS OR USE ANOTHER RMETHOD (SUCH AS SCREW IN AND PINNED) TO MAKE SURE THE SEATS STAY IN PLACE. THIS CAR USED NO OIL, GOT GREAT MILEAGE AND WAS OTHERWISE DEFECT FREE. IT IS ABOUT TIME THAT FORD DOES SOMETHING ABOUT THE PROBLEM BEFORE SOMEONE FILES A CLASS ACTION LAWSUIT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502760March 14, 2013
SUSPENSION
RIGHT SIDE COIL SPRING BROKE, CUT INTO TIRE. FORD WILL NOT FIX, THEY KNOW THE FOCUS SPRING BREAKS TSB EXPIRED SEPT 2012 ( I CALLED FORD!); DON'T DRIVE THESE CARS. REPLACE YOUR SPRINGS FIRST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501328March 5, 2013
ELECTRICAL SYSTEM
THE KEY WON'T TURN IN THE IGNITION - APPARENTLY A NOTORIOUS FORD FOCUS PROBLEM. THE CAR LEFT ME STRANDED MILES FROM HOME IN FREEZING WEATHER. I WILL NEVER BUY A FORD AGAIN BECAUSE THEY HAVE NOT ISSUED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501377March 5, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT BUCKLE AND RETRACTOR WAS INOPERABLE. THE SEAT BELT WARNING LIGHTS WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THEY WOULD REPLACE THE SEAT BELT SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500839February 28, 2013
STRUCTURE:BODY
THE DRIVER SIDE EXTERIOR DOOR HANDLE IS NOT WORKING. THIS HAS HAPPENED BEFORE AND LASTED A FEW DAYS THEN SOMEHOW STARTED WORKING AGAIN BUT NOW IT IS BACK. WHEN I TRY TO PULL IT OPEN IT IS AS IF THERE IS NOTHING ATTACHED TO THE OTHER SIDE. I PULL IT OUT AND IT STAYS OUT AND LOOSE. WE HAVE HAD A RECALL ON THIS SAME VEHICLE FOR THE REAR DOORS HAVING THIS SAME EXACT ISSUE EXCEPT WE HAVE NEVER HAD A PROBLEM WITH THE REAR DOORS, ONLY THE FRONT. MY DEALER SAYS THEY CAN FIX THE REAR DOORS FOR FREE BUT I WILL BE CHARGED FOR THE FRONT. I FIND THIS FUNNY BECAUSE FORD IS WILLING TO WORK ON MY DOORS THAT WORK FINE FOR FREE BUT WON'T DO ANYTHING FOR THE BROKEN AND HAZARDOUS DOORS. CAN WE PLEASE UPDATE THIS RECALL TO AFFECT ALL THE DOORS ON THE 2003 FORD FOCUS BEFORE WE HAVE DRIVERS ROLLING OUT OF THEIR CARS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500645February 27, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT ALL ATTEMPTS TO START THE VEHICLE FAILED. THE CONTACT ALSO MENTIONED THAT THE IGNITION FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497866February 12, 2013
ENGINE, STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THIS VEHICLE IS A TOTAL LEMON.AT 4,900 MILES 5 DISC CD PLAYER HAD TO BE REPLACED. AT 15,000 MILES THE VEHICLE BEGAN LEAKING COOLANT AND HAD TO HAVE THE RADIATOR REPLACED, LUCKILY IT WAS STILL UNDER WARRANTY. AT 22,000 THE VEHICLE NEEDED A NEW ALTERNATOR BECAUSE IT WOULD NOT CRANK. AT 24,000 MILES THE KEY BECAME STUCK IN THE IGNITION AND WOULD NOT EVEN TURN OVER SO THE IGNITION WAS REPLACED. 26,000 THE CENTER CONSOLE BROKE OF HINGES. 27,356 MILES THE CAR WOULD NOT TURN OVER THE STARTER HAD TO BE REPLACED.32,000 MILES THE AIR CONDITIONER WENT OUT. 36,000 MILES ALTERNATOR WENT OUT AGAIN AND HAD TO BE REPLACED.38,000 MILES COMPLICATIONS WITH THE AIR CONDITIONER AGAIN. HAD NO PROBLEMS UNTIL 54,000 THEN EVERYTHING SPIRALED OUT OF CONTROL. THE WATER PUMP WENT OUT, THE PUMP HOUSING WAS LEAKING. THE STARTER COIL WAS BAD A FEW FUSES HAD BLOWN THAT I HADN'T KNOW ABOUT. I HAD A FULL TUNE UP, SPARKPLUGS AND NEW WIRES AND ALSO PURCHASED A NEW BATTERY. 61,000 THE WINDOW LEVER TO ROLL WINDOWS UP ON PASSENGER SIDE COMPLETELY BROKE OFF, THE DOOR HANDLE ON PASSENGER AND DRIVER SIDE BECAME VERY STIFF AND HAD TO BE AGGRESSIVELY OPENED UNTIL THE PASSENGER DOOR HANDLE BROKE AND DOES NOT OPEN FROM THE INSIDE OR OUT. 68,000 MILES WATERPUMP ADAPTER CRACKED AND SPRAYED ANTIFREEZE EVERYWHERE. 72,000 LIGHT OIL LEAK FROM THE TOP OF THE ENGINE, COOLANT LEAKED INTO THE SPARK PLUG COMPARTMENT AND ONLY DAYS LATER THE ALTERNATOR WENT OUT. SO THIS LITTLE PROBLEMATIC BABY IS PARKED IN MY GARAGE WITH ONLY 73,263 MILES ON IT BECAUSE I CUT HER OFF AT NEARLY $4K IN REPAIRS. I DON'T KNOW WHAT TO DO WITH IT BESIDES SEND IT TO THE JUNK YARD BECAUSE I WOULD HATE TO SALE IT AND PAWN THIS MONEY CONSUMING VEHICLE OFF ON SOMEONE ELSE. FORD SHOULD JUST BUY IT BACK FROM ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497624February 10, 2013
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WON'T TURN. HAPPENED IN BAD PART OF TOWN. THIS IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496486February 5, 2013
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT ALL ATTEMPTS TO START THE VEHICLE FAILED. THE CONTACT ALSO STATED THAT THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION AND THE CONTACT HAD TO USE EXCESSIVE FORCE TO RETRIEVE THE KEY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 43,000. .... UPDATED 03-28-13 *BF UPDATED 04/22/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491997January 9, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND APPLYING THE BRAKES, THE BRAKE PEDAL TRAVELED COMPLETELY TO THE FLOORBOARD. THE VEHICLE ALSO WOULD NOT STOP. THE CONTACT WAS ABLE TO AVOID A CRASH. THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED THAT THE BRAKE PADS HAD BECOME DETACHED FROM THE METAL PLATE. THE CONTACT ATTEMPTED TO CALL THE DEALER BUT WAS UNABLE TO DO SO. THE CONTACT THEN REPLACED THE BRAKES AND ROTORS ON BOTH THE PASSENGER AND DRIVER'S SIDE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490733January 2, 2013
ELECTRICAL SYSTEM:IGNITION, ENGINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS RESTARTED AND BEGAN TO FUNCTION NORMALLY. THE CONTACT ALSO STATED THAT THE TRUNK LATCH FAILED TO FUNCTION CORRECTLY AND THE IGNITION FAILED; HOWEVER THE IGNITION SWITCH WAS REPLACED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS 93,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490142December 26, 2012
STRUCTURE
I HAVE BEEN IN THE WRECKER BUSINESS FOR 20 YEARS, THIS BEING THE SECOND FORD FOCUS INVOLVED IN AN ACCIDENT THIS YEAR. I HAVE NOTICED THAT THIS VEHICLE DOES NOT PERFORM ADEQUATELY WHEN INVOLVED IN A CRASH, THEREFORE PUTTING THE PASSENGERS AT RISK OF SEVERE INJURY OR DEATH. THE DRIVER OF THE VEHICLE MENTIONED ABOVE LOST CONTROL, AND SLID SIDEWAYS INTO ONCOMING TRAFFIC RESULTING IN AN IMPACT TO THE PASSENGER DOOR AND RESULTED IN A FATALITY OF THE DRIVER..THE AREA OF PROTECTION SURROUNDING THE PASSENGER COMPARTMENT IS INADEQUATE IN THAT IT DOES NOT PROVIDE SAFETY UPON IMPACT. THIS BEING THE SECOND FOCUS TOWED RECENTLY, IT HAS BECOME APARENT TO ME THAT THESE LIGHT WEIGNT VEHICLES PROPOSE A SAFETY HAZARD TO THE PUBLIC AND SHOULD BE RE-EXAMINED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10488875December 15, 2012
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILED TO TURN. INTERNET RESEARCH INDICATES DEFECTIVE SWITCH. TAPPING KEY WITH HAMMER ALLOWED THE SWITCH TO WORK PROPERLY AND CONTINUE TO WORK PROPERLY AS LONG AS THE KEY IS NOT REMOVED. ONCE THE KEY IS REMOVED, THE IGNITION SWITCH AGAIN FREEZES AND WILL NOT TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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