Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#10980144April 24, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE OVERHEATING WARNING INDICATOR ILLUMINATED AND THE VEHICLE ENTERED INTO "LIMP HOME" MODE, WHICH ALLOWED THE USE OF THE VEHICLE BUT NOT OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE EXPERIENCED MULTIPLE ENGINE FAILURES AND THE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE TRANSMISSION WARNING INDICATOR ILLUMINATED AND THE VEHICLE STILL EXPERIENCED HESITATION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 14,000. UPDATED 08/29/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979063April 18, 2017
POWER TRAIN
OUR CAR WAS MANUFACTURED WITH A BAD TRANSMISSION, JUST AS OUR PREVIOUS FORD HAD BEEN. 1. FORD NEVER RECALLED EITHER CAR. WE HAD TO GO TO THEM. 2. THIS 2016 FOCUS WAS REPAIRED, AND THE ONLY ASSURANCE THEY CAN GIVE US IS THAT IT WILL FAIL AGAIN. MEANWHILE, THEY WILL NOT EVEN TAKE THE CAR IN TO INSPECT HOW IT IS MISBEHAVING NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971228April 7, 2017
ENGINE, POWER TRAIN
BOUGHT NEW ON 12/25/2015. STARTED HESITATING STARTING OFF, SKIPPING LIKE SPINNING TIRES.GOT WORSE AND LIKE GOING OVER STRIPS IN THE ROAD. AKIN REPLACED THE COMPUTER AND THE CLUTCH 9/2016. DID FINE THEN STARTED AGAIN. HAD IT CHECKED AND COULD NOT MAKE IT DUPLICATE THE PROBLEM (01/2017). JUST THIS WEEK (04/06/2017 IT STARTED DOING IT AGAIN, AND QUICKLY INCREASED HAPPENING. 04/07/2017 WAS SO BAD IT WOULD NOT CHANGE FROM 1ST TO 2ND GEAR AND NOW HAS A SCRATCHING/RATTLING NOISE. CALLED DEALER AND SERVICE DEPT. SAYS TO CALL IN THE MORNING AND SET APPT. TO BRING IN. HAD HUSBAND RIDING THIS TIME AND IT IS THE TRANSMISSION. ALSO HAS A SLIGHT DROP OR HESITATION WHILE DRIVING AS IT SEEMS TO BE DROPPING BACK IN POWER AND THEN PICKS BACK UP. VERY DANGEROUS AND SCARY. THIS HAPPENS STARTING OFF FROM A STOP, TURNING FROM STOP, GOING DOWN THE HIGHWAY. I DID NOT HAVE THE AIR TURNED ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970773April 5, 2017
UNKNOWN OR OTHER
CAR WAS DRIVING FINE IN MOTION ON A CITY STREET. ALL OF A SUDDEN IT WOULDN'T ACCELERATE PROPERLY. ACCELERATOR WAS PUSH TO THE FLOOR, RPM'S WENT UP TO 6,000, CAR WAS JERKY. AT 6,000 RPM THE CAR WOULDN'T GO FASTER THAN 40 MILES PER HOUR. SPEED LIMIT WAS 50. THERE WAS NO WARNING AND NO DASH INDICATOR LIGHTS CAME ON. THIS HAS HAPPENED 2 TIMES ON THIS VEHICLE, ONCE IN OCTOBER 2016 AND ONCE ON APRIL 1, 2017. AFTER THE FIRST INCIDENT, I HAD THE CAR TOWED TO A DEALER. THEY STATED IT WAS A COMPUTER PROBLEM AND REPROGRAMED MY CAR. IN BETWEEN THE TWO INCIDENTS, I RECEIVED A LETTER FROM FORD MOTOR COMPANY DATED FEBRUARY 2017. THEY ACKNOWLEDGED THAT THE CAR "MAY EXHIBIT SYMPTOMS OF INTERMITTENT LOSS OF TRANSMISSION ENGAGEMENT WHILE DRIVING, NO-START, OR LACK OF POWER, USUALLY ACCOMPANIED BY AN ILLUMINATED SERVICE ENGINE SOON ON THE INSTRUMENT CLUSTER." THE LETTER AUTHORIZES REPLACEMENT OF THE TRANSMISSION CONTROL MODULE, BUT IT IS THE OPINION OF THE DEALER AND FORD MOTOR CO. THAT THEY HAVE TO SEE THE PROBLEM IN ACTION FOR THEM TO REPLACE IT. I BELIEVE THIS IS A SERIOUS AND DANGEROUS PROBLEM AND HAS A HIGH PROBABILITY OF CAUSING AN ACCIDENT. CAR IS CURRENTLY AT THE DEALER. I AM NOT CONFIDENT THAT THEY WILL FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970548April 4, 2017
POWER TRAIN
I PURCHASED THE VEHICLE NEW ON 3/17/17. A SAFTEY RECALL (16V479) HAD PREVIOUSLY BEEN ISSUED FOR THE VEHICLE BACK IN JUNE 2016. THE DEALER SOLD ME THE VEHICLE EVEN THOUGH IT WAS UNDER A STOP-SALE RECALL IN VIOLATION OF THE MOTOR VEHICLE SAFETY ACT. A FEW DAYS AFTER PURCHASING THE VEHICLE, THE DEALER ASKED ME TO TAKE IT IN FOR WARRANTY WORK. I HAVE NOT HAD USE OF THE VEHICLE FOR THE WEEK SINCE AND AM BEING TOLD THAT IT MAY TAKE 2 MORE WEEKS FOR THE REPAIR WORK TO BE COMPLETED. THE DEALER VIOLATED THE LAW AND THE STOP-SALE RECALL ORDER ON THE VIN BY SELLING ME THE VEHICLE BEFORE THIS REPAIR WORK WAS DONE. I PAID FOR THE VEHICLE, BUT WILL HAVE ONLY BEEN ABLE TO USE IT FOR ABOUT 1 WEEK OVER THE COURSE OF THE FIRST MONTH. NEWS REPORTS INDICATE THAT THE NHTSA HAS FINED DEALERS IN THE PAST FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970377April 3, 2017
POWER TRAIN
1) TRANSMISSION SHUDDERING ON STARTUP (@ 2000 MILES), 2) WE TOOK THE CAR TO A FORD DEALER AT 3000 MILES AND WERE TOLD THE TRANSMISSION TESTED WITHIN ACCEPTABLE FORD LIMITS. WTF? 3) NOW TRANSMISSION FAILS TO ENGAGE DURING ACCELERATION FROM A STANDING START - ENGINE REVS AND THEN TAKES OFF UNEXPECTEDLY (@ 4000 MILES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968916March 28, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE SHOOK AT START UP AND WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE WAS UNABLE TO BE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9. UPDATED 06/07/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958013March 2, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT NOTICED THAT THE HEADLIGHTS ON THE VEHICLE DID NOT ILLUMINATE BRIGHT ENOUGH. THE DEALER STATED THAT THEY COULD NOT REMEDY THE HEADLIGHT FAILURE. THE FAILURE MILEAGE WAS 188. UPDATED 06/28/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956162February 21, 2017
POWER TRAIN
THIS HAS OCCURRED WITH ALL MY FORD FOCUS SINCE 2014 MOST RECENTLY ON OR ABOUT 02/10/2017. WHEN I ENTER A FREEWAY OF GOING UPHILL MY VEHICLE DOWNSHIFTS AND THEN TAKES ABOUT 3-6 SECONDS TO UPSHIFTS RENDERING THE VEHICLE HELPLESSLY AT THE MERCY OF OF THE TRAFFIC COMING FROM BEHIND. SEVERAL TIMES I HAD TO QUICKLY DRIVE OFF THE ROAD TO AVOID BEING CRUSHED BY A TRUCK. ON MY EARLIER PURCHASED 2016 VEHICLE BOUGHT IN DECEMBER OF 2015. THE VEHICLE WENT THROUGH A REPROGRAMMING OF THE TRANY. I TRADED MY VEHICLE FOR THIS CURRENT 2016 FORD FOCUS THAT HAS THE SAME ISSUE. THIS A LEMON AS FAR AS I AM CONCERNED AS WHICH IS ALL OVER THE INTERNET. I WILL BRING BACK TO THE DEALER. I ALSO BELIEVE IT OCCURS ONLY WHEN THE A/C OR HEAT BLOWER ARE ON THE SAME TIME. THIS ONLY OCCURS WHEN IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954104February 12, 2017
POWER TRAIN
SOMETIMES WHILE BACKING THE VEHICLE (VEHICLE IN REVERSE) THE VEHICLE WILL LURCH FORWARD. THE VEHICLE IS IN MOTION WHEN THIS HAPPENS AND THE VEHICLE IS GOING IN REVERSE. THE GEAR SHIFT LEVER DOES NOT MOVE FROM THE REVERSE INDICATOR. I TOOK VEHICLE TO THE DEALER WHO CHECKED IT OUT AND COULD NOT LOCATE A PROBLEM. THIS HAPPENED AGAIN TODAY. THIS TIME THE VEHICLE TRAVELED A FEW FEET FORWARD. THIS WAS AT MY RESIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950436February 9, 2017
STRUCTURE:BODY
I HAVE A 2016 FORD FOCUS HATCHBACK. AS I WAS TRAVELING 65 MPR ON THE INTERSTATE WITH NO TRAFFIC AROUND AT THAT TIME. ALL OF A SUDDEN I HEAR A LOUD POP. IT SOUNDED LIKE I HAD A BLOW OUT AND THEN I HEAR GLASS SO I PULLED OVER SAFELY ONLY TO GET OUT AND SEE THAT MY SUNROOF WAS BUSTED. NOT ONLY WAS IT BUSTED BUT THE GLASS CHIPPED MY PAINT. IT WAS A VERY SCARY MOMENT. IT SOUNDED LIKE PRESSURE WAS BUILT UP WHEN IT BUSTED. THE GLASS WAS POINTED UPWARDS LIKE IT BUSTED FROM THE INSIDE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950074February 7, 2017
ELECTRICAL SYSTEM
RODENTS CHEWED THROUGH WIRING BECAUSE THE WIRE IS MADE FROM SOYBEANS. POTENTIAL FIRE HAZARD. MAKES CAR INOPERABLE. THIS IS A KNOWN PROBLEM FOR SEVERAL YEARS PRIOR TO 2016. MANUFACTURER SHOULD HAVE FIXED THIS PROBLEM BY SUBSTITUTING WIRING THAT DOES NOT ATTRACT RODENTS. MANUFACTURER (FORD) SHOULD MAKE THIS RIGHT. THE COST OF REPAIRS SHOULD NOT BE BORNE BY CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949647February 5, 2017
POWER TRAIN
WHEN DRIVING VEHICLE AND ATTEMPTING TO SHIFT MANUAL TRANSMISSION INTO 3RD GEAR THE CLUTCH REMAINED STUCK TO THE FLOOR AND VEHICLE WOULD MOVE VERY SLOWLY. CLUTCH DID RETURN AFTER 3 SECS BUT THIS CAN CAUSE ACCIDENT IF IT OCCURS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947361January 24, 2017
VEHICLE SPEED CONTROL
EAST-BOUND ON FREEWAY TRAVELING APPROX 65 MPH. ON 3 DIFFERENT OCCASIONS THE CRUISE CONTROL SPONTANEOUSLY TURNED ON BY ITSELF. ON THOSE OCCASIONS I TOUCHED THE BRAKES AND THE ISSUE STOPPED. SHORTLY THEREAFTER I EXITED THE FREEWAY FOR A 2 LANE HIGHWAY . DID NOT EXPERIENCE FURTHER CRUISE ISSUES ON 2 LANE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947071January 23, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS IN THE RAIN, THE WINDSHIELD WIPER BLADES WOULD STOP IN MID-USE. IN ORDER FOR THE BLADES TO CONTINUE OPERATING, THE WINDSHIELD WIPER CONTROL WOULD NEED TO BE TURNED AGAIN. THE DEALER COULD NOT DUPLICATE THE FAILURE, BUT DETERMINED THAT THE WINDSHIELD WIPERS WERE NOT DESIGNED TO OPERATE ON A DRY SURFACE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 14,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946866January 21, 2017
WHEELS
LEFT REAR DRIVER SIDE TIRE EXPLODED THE ENTIRE SIDEWALL OF THE RADIAL TIRE CONTINENTAL CONTIPROCONTACT 195/65 R1591H M S RADIAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945381January 15, 2017
POWER TRAIN
AT 400 MILES THE CAR HAD A TRANSMISSION OVERHEAT A WARNING LIGHT CAME ON THAT SAID TRANSMISSION OVER HEATING PULL OVER WAIT 5 MINUTES GOING SLOWLY UP A SLIGHT INCLINE IN TRAFFIC. I HAVE ALSO NOTICED THE TRANSMISSION DOES NOT DOWNSHIFT AS THE VEHICLE SPEED DECLINES AND THE TRANSMISSION HAS A GRINDING NOISE IN THE CASING WHEN TURNING AND WHEN THE TRANSMISSION DOES NOT DOWNSHIFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944607January 12, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE AT A STOP LIGHT, THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL TO DEPRESS THE ACCELERATOR PEDAL AND THE VEHICLE ROLLED BACKWARDS. ALSO, WHILE THE VEHICLE WAS STOPPED, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THERE WAS A SLIP IN THE TRANSMISSION. THE DRIVING STYLE OF THE VEHICLE'S OPERATOR WAS DIAGNOSED AS THE CAUSE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 173.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944142January 10, 2017
POWER TRAIN
IN ACCELERATING FROM A STOP OR SLOW ROLL, THERE IS NOTICEABLE HESITATION AND BUCKING OF THE VEHICLE. THIS IS AT ALL TIMES AND NOT JUST AN INTERMITTENT PROBLEM! WE WERE TOLD THIS WAS "NORMAL" BY FORD SERVICE, BUT THAT NO REPAIRS WERE CALLED FOR UNTIL THE SITUATION GOT WORSE!!! THE PROBLEM INVOLVED THE CLUTCH AND THE POWERSHIFT TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940360January 7, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
I AM WRITING TO REPORT A PROBLEM WITH DELAYS IN GAS PEDAL RESPONSIVENESS. THIS HAS CAUSED SEVERAL POTENTIALLY DANGEROUS CONDITIONS IN THE FOLLOWING SCENARIOS: (1) THE CAR CONTINUES TO ACCELERATE AFTER THE GAS PEDAL IS LET OFF (2) THERE IS A DELAY BETWEEN PRESSING THE GAS PEDAL AND RECEIVING ACCELERATION (THIS IS NOT A PROBLEM WITH THE CAR BEING UNDER POWERED, IT CAN ACCELERATE FINE AT THE SAME RPM. HERE, IT WILL SIMPLY ACT AS IF THE ACCELERATOR IS NOT DOWN) (3) 3-POINT TURNS OR PARALLEL PARKING IN TRAFFIC CANNOT BE DONE QUICKLY/SMOOTHLY, SINCE THERE IS NO POWER FOR A FEW SECONDS ONCE THE CAR IS IN GEAR. THE CAR WILL NOT PROVIDE GAS TO THE ENGINE WHEN SHIFTED INTO GEAR. THIS IS MOST NOTICEABLE THE CAR IS FIRST SHIFTED, BUT CAN ALSO OCCUR AT STOP SIGNS. WHEN YOU RELEASE THE GAS PEDAL, THE CAR WILL CONTINUE REVVING UP, EVEN IF YOU SWITCH THE BRAKE PEDAL. DURING CONTINUOUS DRIVING, WHEN YOU RELEASE THE GAS PEDAL, THE CAR WILL CONTINUE REVVING UP, EVEN IF YOU SWITCH THE BRAKE PEDAL, BEFORE UPSHIFTING. THIS UPSHIFT WILL ALSO JOLT THE CAR FORWARD. IF THIS OCCURS DURING CORNERING, IT CAN MAKE TURNS LESS STABLE. THESE UNPREDICTABLE DELAYS AND ROUGH SHIFTS MAKE IT HARDER TO RESPOND TO DIFFERENT DRIVING CONDITIONS AND ALSO MAKE IT HARDER FOR OTHER DRIVERS TO JUDGE YOUR INTENT. FURTHER, PROBLEMS WITH JERKINESS SEEM TO INCREASE IN WARMER WEATHER. POTENTIALLY SOLVABLE WITH A SOFTWARE UPDATE, BUT THE DEALER COULD NOT CORRECT THIS PROBLEM. TEST DROVE ANOTHER BRAND NEW VEHICLE AND FOUND SOME OF THE SAME BEHAVIORS, INDICATING IT IS AN INHERENT DESIGN PROBLEM WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus