Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11020974August 31, 2017
STEERING
WHEN DRIVING THIS VEHICLE, THE POWER STEERING FAILS WITHOUT WARNING. THE POWER STEERING LIGHT ON THE DASHBOARD ILLUMINATES AND BEEPS S (DRIVER ASSIST FAILURE TAKE IN IMMEDIATE FOR SERVICE). THE CAR IS IS STILL MOVING. THE ENGINE IS RUNNING. THE STEERING WHEEL IS TIGHT AND HARD TO TURN. THE FIRST TIME THIS HAPPEN, I WAS STOPPED AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN I PUT MY EMERGENCY FLASHERS ON AND PROCEED WITH CAUTION TO THE PARKING LOT. WHEN I RESTARTED THE VEHICLE THE POWER STEERING WAS WORKING. THE SECOND TIME THE POWER STEERING FAILED, I WAS IN THE CENTER LANE. DRIVING 35 TO 40 MPH. TRAFFIC WAS HEAVY AND MOVING AT A STEADY PACE. THE DASH BOARD LIGHT CAME ON AND THE SYSTEM BEEPED. ( DRIVER ASSIST FAILURE TAKE IN IMMEDIATE FOR SERVICE) I WAS NOT AT A RED LIGHT THIS TIME . I TURNED ON MY EMERGENCY FLASHERS AND REDUCED MY SPEED. AFTER THE VEHICLE WAS STOPPED. I WAITED ABOUT 30 SECONDS AND RESTARTED THE VEHICLE. I DROVE IMMEDIATELY TO DEALERSHIP AND THE CAR IS IN FOR SERVICE . MY FIRST CAR PAYMENT IS NOT DUE. THIS IS A PRE OWNED CERTIFIED FORD FOCUS 2016. I WOULD LIKE FOR FORD TO REPURCHASE THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019519August 25, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS OCCASIONALLY STOPPED WORKING WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD OCCUR DURING A RAINSTORM. THE VEHICLE WAS TAKEN TO THE DEALER (STUCKEY FORD AND SUBARU, LOCATED AT 500 BROAD ST, HOLLIDAYSBURG, PA 16648; (814) 695-9862) WHERE IT WAS DIAGNOSED THAT THE MOTORS NEEDED TO BE REDESIGNED BY THE MANUFACTURER; THEREFORE, THEY COULD NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,000. ..UPDATED 10/25/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011643July 31, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 FORD FOCUS. AFTER DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT SHIFTED THE VEHICLE INTO PARK AND WAS ABLE TO OPERATE THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED REGARDING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011680July 31, 2017
UNKNOWN OR OTHER
I HAVE BEEN NOTICING FOR THE PAST 4 MONTHS THAT MY CAR HAS LITTLE TO KNOW PICK UP ACCELERATING, SPECIALLY UP A HILL. IT SEEMS TO BE BOGGING OR SHUTTERING. I RECENTLY RECEIVED A RECALL NOTICE FOR THE TRANSMISSION AND THE 2016 AND I AM WONDERING IF THIS IS THE PROBLEM THAT IS AFFECTING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010758July 26, 2017
POWER TRAIN
MY 2016 FOCUS HAS BEEN GIVING ME ISSUES SINCE I PURCHASED IT IN AUGUST 2016. I HAVE EXPERIENCED EXCESSIVE SHUDDERING AND JERKING DURING ACCELERATION AT A SLOW OR FAST ACCELERATION. I HEARD A TICKING NOISE WHEN THE CAR IS IN DRIVE OR PARK. I FINALLY WAS ABLE TO GET AN APPOINTMENT WITH THE SERVICE DEPARTMENT TO GET THE ISSUE CHECKED OUT BUT ITS 2 WEEKS AWAY(8/15/17). ALL FORD DEALERSHIPS IN BATON ROUGE, LA ARE BACKUP DUE TO THE ISSUES WITH THE TRANSMISSION. ONE OF THE SERVICE DEPARTMENTS TOLD ME THAT ALL THEY CAN DO IS RESET THE TRANSMISSION AND IT SHOULD FIX THE PROBLEM. THE FORD DEALERSHIP I BROUGHT MY CAR FROM TOLD ME THAT THEY DON'T HAVE A TRANSMISSION GUY TO EVEN LOOK AT MY CAR AND TO GO SOMEWHERE ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004671July 11, 2017
UNKNOWN OR OTHER
CLUTCH AND TRANSMISSION ISSUES PENDING POSSIBLE AIR BAG RECALL ENGINE STILL RUNNING WHILE PARK UNAUTHORIZED REPAIR DONE WHEN GETTING A SECOND OPINION TO HAVE IT DIAGNOSED ONLY.VEHICLE ISSUES ARE WHILE IN MOTION IN CITY STREETS IN HIGHWAY AND TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002010June 28, 2017
STRUCTURE:BODY
BOTH HATCH STRUTS FAILED WITHIN 1 YEAR OF PURCHASING THE CAR NEW FROM DEALER. STRUTS FAILED WITHOUT WARNING AND HATCH DROPPED ON HEAD. AFTER STRUT FAILURE, THE HATCH WAS A SERIOUS SAFETY HAZARD AS IT WOULD SLAM SHUT IN A WAY THAT WOULD EASILY TAKE OFF A FINGER OR A HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000564June 22, 2017
POWER TRAIN
TRANSMISSION SLUGGISH, DE ACCELERATES HAS CAUSED TWO ACCIDENTS ONE ON THIS CAR AND THE OTHER ON MY OTHER 2016 FORD FOCUS WHICH I GOT RID OF LASTJULY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11000258June 20, 2017
POWER TRAIN, UNKNOWN OR OTHER
I PURCHASED THE VEHICLE FEB 23, 2017 WITH 137 MILES ON IT. DROVE IT OFF THE LOT WITHIN A MONTH OF HAVING THE CAR IT STARTING MAKING A WEIRD NOISE KIND OF LIKE A CLANKING NOISE IN THE FRONT ENGINE AREA, CONTACTED THE DEALERSHIP THEY STATED THIS WAS NORMAL NOISES FOR A 2016 FORD FOCUS. THE NOISES CONTINUED TO GET LOUDER TOOK IT BACK THIS TIME THEY SAID IT WAS THE CLUTCH DOWNSHIFTING(MIND YOU IT MAKES THE NOISE BEFORE THE CAR EVEN HAS A CHANCE TO EVEN GET TO A SPEED HIGH ENOUGH TO SHIFT SO HOW IS IT DOWNSHIFTING?) IT ALSO IS HAVING ISSUES WITH THE REMOTE START YOU START IT WITH THE REMOTE START IT SHUTS OFF, START IT AGAIN SHUTS OFF AGAIN, START IT FOR THE 3RD TIME IT STARTS YOU GO TO UNLOCK THE CAR TO GET IN AND THE CAR SHUTS OFF AGAIN ( NOT NORMAL AND IT WAS INSTALLED FROM THE FACTORY NOT AFTERMARKET) NOW THE CAR HAS BEEN HESITATING TO SHIFT AS WELL AS LUNGING WHEN IT DOES SHIFT AND WHEN WE BRING IT TO THE DEALERSHIPS SERVICE DEPARTMENT THEY TELL US THIS IS ALL NORMAL AND THEY HAVE A BULLETIN FROM FORD STATING THAT IT IS "NORMAL " FOR THIS YEAR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995579June 16, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO FUNCTION PROPERLY BECAUSE THE GEARS WERE SLOW TO CHANGE OVER. WHEN THE GEARS FINALLY CHANGED OVER, THE VEHICLE LUNGED FORWARD. THE DEALER (FREMONT FORD, 39700 BALENTINE DR, NEWARK, CA 94560, (510) 651-5600) STATED THAT THE CONDITION WAS NOT SEVERE ENOUGH TO REPLACE THE TRANSMISSION AND CLUTCH ASSEMBLY. THE CONTACT WAS UNCERTAIN IF THE DEALER PROVIDED AN APPROPRIATE REMEDY AND WAS WAITING FOR THE MANUFACTURER TO PROVIDE A SOLUTION. THE VEHICLE WAS PARKED AND STORED DUE TO THE INTERMITTENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993302June 5, 2017
ELECTRICAL SYSTEM
RODENTS ATE THROUGH WIRING EFFECTING EMISSION CABLE (LOCATED AT REAR OF VEHICLE--JUST BELOW GAS TANK)--THIS HAD TO BE REPLACED COSTING APPROX $500.--PARTS TOTALED ONLY $15. LABOR COSTS TOTALLY RIDICULOUS--
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992475May 31, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. ON SEVERAL OCCASIONS, WHEN THE CONTACT RELEASED THE BRAKE PEDAL, THE VEHICLE ROLLED BACKWARDS. THE CONTACT STATED THAT THE FAILURE OCCURRED WHETHER THE VEHICLE WAS ON AN INCLINE OR ON A FLAT ROAD SURFACE. THE VEHICLE WAS TAKEN TO THE DEALER (CENTRAL FORD LOCATED AT 1801 AR-69 SPUR,TRUMAN, AR 72472) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992129May 30, 2017
POWER TRAIN, STEERING
"TAKATA RECALL" THERE IS A RATTLING NOISE WHILE DRIVING, ALONG WITH VIBRATION AND TRANSMISSION SHUDDER IN SECOND GEAR. THE CAR FEELS LIKE IT WANTS TO GIVE OUT. THERE IS ALSO A GRINDING NOISE WHILE BREAKING AND TURNING. ALL OF THE CONCERNS MENTIONED ARE WHILE DRIVING REGARDLESS OF CITY STREET OR HIGHWAY. THE RATTLING NOISE WILL SOMETIMES OCCUR WHILE THE CAR IS OFF AND PARKED, ESPECIALLY RIGHT AFTER SHUTTING THE CAR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991642May 25, 2017
AIR BAGS
TL* THE CONTACT'S DAUGHTER OWNED A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT 30 MPH, THE DRIVER STRUCK THE REAR OF ANOTHER VEHICLE. ALL AIR BAGS EXCEPT THE DRIVER KNEE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED BRUISES TO HER CHEST AND HANDS AND THE FRONT PASSENGER SUFFERED BACK INJURIES. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED FROM THE SCENE AND THE CONTACT'S AUTO INSURANCE COMPANY CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ENCINITAS FORD 1424 ENCINITAS BLVD, ENCINITAS, CA 92024. THE DEALER STATED THAT THE CONTACT SHOULD SPEAK TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10991027May 22, 2017
UNKNOWN OR OTHER
"TAKATA RECALL" WHEN I TAKE OFF MY CAR JERKS AND ALMOST JUMPS LIKE. IT ACTS LIKE ITS DOUBLE SHIFTING OR HAVING A HARD TIME SHIFTING. I HAD FORD LOOK AT IT AND THEY SAID THEY COULDNT HELP ME UNTIL IT GETS WORSE. I WILL BE REALLY UPSET IF SOMETHING GOES AFTER MY WARRANTY IS GONE. A BRAND NEW CAR SHOULDNT DRIVE LIKE THIS.THEY TOLD ME ITS THE CLUTCHING SYSTEM THAT CAUSES IT TO DO THIS . THAT IS WHAT THEY TOLD ME AT FORD ,BUT EONT REPLACE UNTIL IT GETS WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985308May 16, 2017
POWER TRAIN
LETTER FROM SENATOR PORTMAN ON BEHALF ON CONSTITUENT RE THE SAFETY OF 2016 FORD FOCUS. *LD THE CONSUMER STATED THE VEHICLE'S TRANSMISSION FAILED AFTER ONLY 9,000 MILES. THE CONSUMER WAS ADVISED THAT THE TRANSMISSION FAILURE WAS A VERY COMMON OCCURRENCE WITH THIS VEHICLE, THE REPAIRS WERE TEMPORARY BECAUSE OF THE DESIGN NOT THE PARTS, AND THE FAILURE WOULD MORE THAN LIKELY RECUR IN 9,000 MILES OR LESS. THE CONSUMER WOULD LIKE FOR THE MANUFACTURER TO PURCHASE THE VEHICLE BACK FOR THE FULL ORIGINAL PURCHASED AMOUNT. THE VEHICLE WAS TEMPORARILY REPAIRED. UPDATED 05/16/2017*JS UPDATED 07/26/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984435May 9, 2017
ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE EXPERIENCING TRANSMISSION SHUTTER RELATING TO SERVICE BULLETIN 16-0109. PROGRESSIVELY GETTING WORST AND I AM SCARED IT WILL CAUSE AN ACCIDENT. TOOK VEHICLE IN 3 TIMES FOR THE SAME ISSUE. ALSO ISSUES WITH DISPLAY AND PHONE UNABLE TO HANG UP DURING CALLS WHILE USING DISPLAYS BUTTON AND STEERING BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983290May 3, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING IN THE RAIN AT ANY SPEED, THE WIPER BLADES STOPPED IN THE MIDDLE OF THE WINDSHIELD WITHOUT MAKING A FULL CYCLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS UNABLE TO REMEDY THE FAILURE AFTER THREE ATTEMPTS. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REGIONAL MANAGER WOULD GET IN TOUCH WITH THE CONTACT. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981080April 27, 2017
ENGINE
AFTER PURCHASING THIS CAR ON 3/7/2017 WITH 1,909 MILES ON IT. I NOTICED EXTENSIVE BODY DAMAGE THE NEXT MORNING WHICH WAS UNBEKNOWNST TO ME SINCE I PURCHASED IT IN THE EVENING TIME. I NOTIFIED MY DEALER ONLY TO FIND OUT THAT WERE AWARE OF THE PRE EXISTING DAMAGES! I WAS THEN INSTRUCTED TO BRING IT IN FOR REPAIRS AND WAS EVEN CHARGED FOR THE COST OF THE RENTAL COVERAGE! MY VEHICLE BEGAN GIVING ME TRANSMISSION PROBLEMS ON 4/19/2017, IT HESITATES TO ACCELERATE WHILE IN MOTION AND WHEN IT FINALLY GETS TO THE SPEED I DESIRE IT JERKS AT TAKE OFF. ALSO, WHEN I START THE ENGINE IT MAKES A LOUD POPPING SOUND FROM THE EXHAUST PIPES, I TOOK IT IN FOR SERVICE ON 4/24/17 AND ONCE IT WAS RELEASED TO ME IT WAS MAKING THE SAME NOISES THE VERY NEXT MORNING. A SERVICE ADVISOR FROM THE DEALERSHIP EXPLAINED TO ME THAT MY VEHICLE HAD TRANSMISSION ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980981April 26, 2017
UNKNOWN OR OTHER
HELLO MY CLUTCH PEDAL KEEPS STICKING AND BURNING MY CLUTCH ALSO PEDEL STICKS TO FLOOR UNLESS I TURN CAR OFF AND PULL PEDEL UP HAS HAPPENED NOW 5 TIMES PLEASE REPORT THIS SO FORD CAN LOOK INTO IT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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