Ford Focus Complaints (2017)

907 consumer complaints on file.

#11322492April 28, 2020
POWER TRAIN
WHEN ACCELERATING THE CAR SHAKES AND SHUTTERS AND HAS CUT OFF BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321590April 20, 2020
UNKNOWN OR OTHER
BOTH OF MY CLUTCHES WENT OUT IN EARLY 2019, IT WASN'T COVERED UNDER WARRANTY AND I HAD TO PAY $3300 OUT OF POCKET TO FIX IT. NOW THEY'RE BEING RECALLED IN AUGUST 2019 FOR THIS? I SHOULD GET REIMBURSED FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321321April 16, 2020
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) AT SHOTTENKIRK FORD JASPER (868 GA-515, JASPER, GA 30143), HOWEVER THE FAILURE RECURRED. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, THE VEHICLE SHUDDERED WHEN ATTEMPTING TO DRIVE. THE VEHICLE RESTARTED AFTER THE FOURTH ATTEMPT. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE SAME DEALER AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCV VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,120.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320755April 10, 2020
POWER TRAIN
THE TRANSMISSION IN MY CAR IS SLIPPING. WHEN I PURCHASED THE CAR NEW OFF THE LOT, I WAS TOLD THE JERKING IN THE CAR WAS NORMAL FOR THE TYPE IT IS. IT HAPPENS WHEN YOU TRY TO ACCELERATE. I WAS TOLD TODAY THAT MY TRANSMISSION NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320511April 8, 2020
POWER TRAIN, UNKNOWN OR OTHER
WHEN I GO TO TAKE OFF IT SHUDDERS REALLY BAD AND TRANS FEELS LIKE OTS SLIPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320552April 3, 2020
POWER TRAIN
2017 FORD FOCUS. CONSUMER WRITES IN REGARDS TO DEFECTIVE TRANSMISSION. *LD THE CONSUMER STATED THE TRANSMISSION WOULD HESITATE AND VIBRATE WHEN IN STOP AND GO TRAFFIC. THERE WAS A GRINDING NOISE WHEN ACCELERATING FROM A STOP. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318896March 21, 2020
ENGINE, POWER TRAIN, STEERING
ON OUR WAY BACK FROM FLORIDA I SMELT BURNING COOLANT I LOOKED AND IT WAS LOW SO I FILLED IT UP AS WE WERE DOWN THE STREET FROM OUR HOUSE THE SMELL GOT WORSE I ATTEMPTED TO ACCELERATE AND THE CAR SHOOK, THE TRANSMISSION WARNING THEN CAME ON AND I LOST STEERING CONTROL AND POWER I PULLED OVER SAFELY AND TRIED TO RESTART THE VEHICLE AND WOULD NOT START. I POPPED THE HOOD AND THERE WAS COOLANT ALL OVER THE MOTOR AND TRANSMISSION. 2 HR LATER THE VEHICLE STILL WON'T EVEN TURN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318835March 20, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
SO FOR SOME REASON MY AIRBAG LIGHT WILL COME ON AND OFF FOR A FEW WEEKS. WHEN ITS ON MY HIGH BEAMS AND DONT WORK AND WHEN ITS OFF MY HIGH BEAMS WORK. THEN TODAY , MY CAR BATTERY RANDOMLY DIED ON ME TWICE. IT STARTED SHAKING UNCONTROLLABLY BEFORE THEN. I THOUGHT MAYBE I NEEDED AN OIL CHANGE BECAUSE I WAS CLOSE TO DUE FOR ONE. WHEN I GOT IT THEY SAID MY OIL WAS FINE AND THEIR SYSTEM CHECKED MY BATTERY AS WORKING FINE TOO. ALSO WHEN I TRY TO STEP ON MY GAS SOMETIMES THE CAR WITH SKID BEFORE TAKING OFF. IM NOT SURE IF ANYONE ELSE HAS THESE ISSUES. I'VE ONLY HAD THIS VEHICLE FOR 4 MONTHS AND IT'S FAIRLY NEW.IT HAD ONE OWNER BEFORE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318392March 17, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS ACCELERATING FROM A STOP SIGN WHEN THE CAR DIDN'T WANT TO GO FORWARD, THE RPMS JUST IDLED AS THE ENGINE REVVED BUT I COULDN'T DRIVE FORWARD, THEN THE VEHICLE LUNGES FORWARD, AS IF THE TRANSMISSION WAS STUCK IN NEUTRAL. AFTER IT JUMPED FORWARD IT BEGAN MAKING A TERRIBLE GRINDING NOISE AND LOST CONTROL, ALMOST DRIVING STRAIGHT INTO ANOTHER CAR. I THEN PROCEEDED TO PULL OVER AND TURNED OFF THE CAR, THEN IT MADE THESE LOUD CLICKING NOISES AND THE EMERGENCY TRANSMISSION LIGHT FLASHED RED AND SAID 'TRANSMISSION OVERHEATING, STOP AND TURN OFF THE ENGINE.' I LEFT THE CAR SIT FOR 2 AM HOUR, THEN WENT TO TURN IT ON AND IT WOULD NOT START. IT ONLY MADE THE TICKING NOISE AGAIN. AFTER TRYING TO START IT 3 TIMES, IT FINALLY TURNED ON, BUT CONTINUED TO GET STUCK AS THE CAR WOULD NOT MOVE EVEN THOUGH IT WAS IN DRIVE. THE NEXT DAY I TOOK IT TO THE DEALERSHIP BUT AS I LEFT MY HOUSE AND GOT ON THE FREEWAY, THE VEHICLE STARTED ROLLING BACKWARDS ON THE INCLINED ON-RAMP EVEN THOUGH IT WAS IN DRIVE. ONCOMING TRAFFIC SWERVED AROUND MY IMMOBILE CAR AS I PANICKED AND FLOORED THE GAS PETAL. IT FINALLY LUNGED FORWARD, SECONDS BEFORE A SEMI CAME BARRELING THROUGH THE LANE. I GOT IT TO THE DEALER AS IT FLASHED THE TRANSMISSION OVERHEATING LIGHT. THE CHECK ENGINE LIGHT WAS ON AS WELL EACH TIME. THE CAR HAD ALREADY BEEN SERVICED 4 TIMES PRIOR TO THIS, FOR TRANSMISSION ISSUES AND MULTIPLE RECALLS. EACH TIME I TOOK IT TO GET SERVICED, IT GOT WORSE. WHEN I FINALLY PICKED IT UP, I COULDN'T EVEN GET IT HOME BECAUSE IT BROKE DOWN HALF A MILE AWAY. THE DEALERSHIPS SERVICE DEPARTMENT REFUSED TO DO ANY REPAIRS TO THE VEHICLE EVEN THOUGH THE TRANSMISSION FAILED AND NEARLY KILLED ME. THEY PRINTED ME THE PAPERS STATING THE CLUTCH, ACTUATORS A & B, THE T/O BEARING, AND ANOTHER PART NEED TO BE REPLACED AND IT WILL COST ME $1800. IN OTHER WORDS, I HAVE TO PAY THEM JUST SO I DON'T DIE IN FORDS FAULTY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318507March 17, 2020
POWER TRAIN
MY 2017 FORD FOCUS IS SLIPPING INTO NEUTRAL AT VARIOUS SPEEDS, HESITATING TO FIND THE RIGHT GEAR, JOLTING FORWARD WILL DRIVING AND AT A STOP, LOSING POWER DUE TO SLIPPING INTO NEUTRAL, AND REVS UP TO SIX THOUSAND R.P.M.'S WHILE TRYING TO TAKE OFF FROM A STOP. IT HAS AN AUTOMATIC TRANSMISSION IN ORDER FOR MY WIFE TO TRANSPORT THE KIDS TO AND FROM SCHOOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318103March 15, 2020
ELECTRICAL SYSTEM, POWER TRAIN
CONSTANT SHUDDER NOISE AND HAS BEEN REPLACED 3 TIMES AND I WAS TOLD 'I HAD THE BEST LATEST AND GREATEST CLUTCH IN MY CAR.' I OWN MY CAR NOW AND I DON'T WANT IT. EVERY TIME YOU EXCEL FROM A STOP THE NOISE IS PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317724March 12, 2020
FUEL/PROPULSION SYSTEM
2-9-2020 RECEIVED NHTSA TRACKING# 11308051 I HAVE NOT HEARD BACK ON THE MATTER, FORD RECALL 18S32 CAR WAS "ONLY RE-PROGRAMMED" 12/2018 PARTS WERE NOT AVAILABLE AT THAT TIME, FORD NEVER SENT A LETTER STATING PARTS WERE AVAILABLE THE FAULTY PURGE VALVE WAS NOT REPLACED CAUSING THE CAR STILL TO CONTINUE HAVING ISSUES 11/21/19 RECEIVED EMAIL STATING "IF YOUR VEHICLE WAS PREVIOUSLY INCLUDED IN A RECALL FOR WHICH YOU HAVE RECEIVED THE REMEDY FOR BUT YOU ARE EXPERIENCING A FAILURE WITH YOUR VEHICLE THAT RELATES TO THE PREVIOUS RECALL, YOU MAY FILE A COMPLAINT REGARDING YOUR FAILURE AND REFERENCING THE RECALL. IF YOU ARE INTERESTED IN FILING A COMPLAINT YOU MAY CALL OUR HOTLINE AT 1-888-327-4236 AND A CUSTOMER SERVICE REPRESENTATIVE WILL BE HAPPY TO ASSIST YOU" FORD HAS ACKNOWLEDGED THEY CAN NOT DO ANYTHING "SINCE THE CAR SHOWS IT WAS REPAIRED UNDER THE VIN#" (RE-PROGRAM ONLY)THE STUCK PURGE VALVE AND PLASTIC GAS TANK WHICH NOW HAS BEEN DEFORMED DUE TO THE STUCK PURGE VALVE IS THE ONLY AND PROPER WAY TO FIX FORDS DEFECTIVE ENGINEERING ISSUE. FORD NEEDS TO STEP UP AND REPAIR THE CAR PROPERLY UNDER WARRANTY, NOT WALK AWAY WITH A SO CALLED FIX BY RE-PROGRAMMING THE CAR. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316396March 5, 2020
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE AND RANDOMLY DECELERATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS MO) WHO DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE. THE TRANSMISSION CLUTCH WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT INDICATED THAT THE CLUTCH WAS REPLACED ON THREE SEPARATE OCCASIONS. RECENTLY WHILE OPERATING THE VEHICLE THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 10,000.*DT*JB*DT*TP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311665February 26, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
THE CAR HAS BEEN IN SHOP THREE TIMES IN 3MTHS FOR REPLACEMENT TWICE OF CLUTCH DUE TO DUEL CLUTCH TRANSMISSION. AND IT WAS SOLD TO ME BY CARCHOICE IN NLR AR. WITH A RECALL OF FUEL TANK. AND CLUTCH ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311473February 25, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR HAS A HARD TIME SHIFT AUTOMATICALLY AND MAKES A GRINDING NOISE AND VIBRATES WHEN SHIFTING GEARS. IT ALSO FALLS OUT OF PARK A LOT WHEN ON AN INCLINE AND STARTS TO ROLL BACKWARD. I NEARLY HIT A CAR BEHIND ME BECAUSE OF THIS AND THE INCLINE WASN'T STEEP. I FOUND OUT THAT THE 2016 MODELS HAD THE SAME ISSUE BECAUSE OF THE DSP6 TRANSMISSION. I ALSO HAVE ISSUES WITH THE EVAP CANISTER NOW WHICH IS CAUSING MY CAR FUEL EMISSION ISSUES AND PERFORMANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311014February 24, 2020
UNKNOWN OR OTHER
TRANSMISSION IS SLIPPING AND HESITATES WHEN ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310512February 21, 2020
FUEL/PROPULSION SYSTEM
AFTER I HAVE PUT GAS IN MY CAR AND TRY TO TURN IT BACK ON I HAVE TROUBLE TRYING TO TURN IT BACK ON. IT DOESN'T WANT TO CRANK BACK UP. IF I LEAVE IT RUNNING WHILE I AM GETTING GAS, IT REVS UP, THEN SHAKES LIKE IT WILL SHUT OFF. WHEN I LEAVE THE GAS STATION MY CAR FEELS LIKE IT IS STALLING AND MIGHT SHUT OFF WHILE I AM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310135February 19, 2020
POWER TRAIN
THE CAR HESITATES WHEN ACCELERATING AND THEN LURCHES FORWARD WHEN IT FINALLY ENGAGES. THE CAR VIBRATES AND SHUTTERS AND FEELS LIKE IT IS GOING TO STALL. WHEN I CHANGE LANES ON THE FREEWAY IT DOES NOT RESPOND AND FEELS LIKE THE ENGINE IS REVVING AND THEN IT KICKS IN AND JUMPS FORWARD. THIS ALSO HAPPENS WHEN I AM SITTING IN TRAFFIC. I HAVE TO GIVE LOTS OF ROOM IN FRONT OF ME BECAUSE WHEN I PRESS THE ACCELERATOR IT DOESN'T GO AT FIRST AND THEN LURCHES FORWARD. I'M AFRAID OF GETTING IN AN ACCIDENT. SOMETIMES WHEN I TURN CORNERS IT ALSO SHAKES AND FEELS LIKE IT IS GOING TO STALL. I HAVE HAD THE CLUTCH/TRANSMISSION REPLACED THREE TIMES SO FAR IN THE 28 MONTHS OF OWNERSHIP. FORD REFUSES TO BUY MY CAR BACK EVEN THOUGH THEY KNOW IT IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309540February 16, 2020
AIR BAGS
I WAS INVOLVED IN AN ACCIDENT AND WAS INJURED ON FEB. 1, 2020. I WAS DRIVING ON STRAIGHT AWAY WHEN AND AN SUV TURNED IN FRONT OF MY VEHICLE AT HIGH SPEED. MY FORD FOCUS STRUCK THE SUV DRIVER SIDE DOOR AND MY FORD FOCUS RIGHT SIDE BUMPER GOT STUCK UNDER THE SUV DRIVER SIDE DOOR. MY AIRBAGS IN MY FORD FOCUS DID NOT DEPLOY, BUT THE SUV AIRBAGS DID DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11308051February 9, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
RECALL 18S32 I AM RESPONDING ON BEHALF OF [XXX] WHO HAS BEEN MY SONS GIRLFRIEND FOR 16 YEARS. THE CAR WAS TAKEN TO COLLEY FORD, 1945 AUTO CENTER DR. GLENDORA CA DECEMBER 19,2018 FOR THE RECALL. THE DEALER REPROGRAMMED PCM CLEARED ALL CNDTCS. PARTS WERE NOT AVAILABLE AT THAT TIME. THE CAR WAS RETURNED TO COLLEY FORD ON NOVEMBER 11, 2019 FOR THE SAME PROBLEM. COLLEY FORD STATED THEY CAN NOT REPAIR THE CAR UNDER WARRANTY SINCE UNDER THE VIN IT SHOWS A REPAIR WAS ALREADY DONE. TO DATE FORD HAS NOT SENT [XXX] A PARTS ARE AVAILABLE NOTICE. SEE ATTACHED DOCUMENTS. BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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