Ford Focus Complaints (2016)

1,195 consumer complaints on file.

#11692457October 9, 2025
FUEL/PROPULSION SYSTEM
Fuel pump went out and caused car to stall and leave me stranded on the side of the road when dash indicator showed 23 miles left to travel. I had this fixed through the dealership Drive Time sent me to mechanic shop as was still under dealership warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689761September 25, 2025
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle hesitated. The contact also stated that while attempting to start the vehicle, the vehicle failed to respond as intended. Additionally, while driving at an undisclosed speed and attempting to make a left or right turn, the lost motive power. An independent mechanic was contacted, and the vehicle was taken to the independent mechanic to be diagnosed. The mechanic retrieved DTC: P2872 (Clutch "A" Stuck Engaged). The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 14N02 (Extended Warranty Coverage for PCM Reprograming in the Event of ABS Vehicle Speed Signal Related Communication Loss that Disables OBDII System Monitors); however, the VIN was not included in the CSP. The manufacturer was notified of the failure, and informed the contact that the VIN was not under warranty or recall. The failure mileage was 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686601September 11, 2025
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
I was driving the car other all of a sudden died on me and told me to put it in park I put it in park and then turned the key off and tried to restart it. It did not restart and would not turn of kept popping up a warning saying starter system failure. Could not turn my wheel or pit it in neutral to get it out of te middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686119September 9, 2025
UNKNOWN OR OTHER
The rear view camera does not work most of the time. Hasn't for years. Seems Ford can't make a rear view camera that works, since I see Ford recalling all manner of other vehicles for their rear view camera. They need to do it for the Focus as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682072August 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated that while her granddaughter was driving approximately 30 MPH, the low oil pressure and check engine warning lights illuminated. The contact stated that her granddaughter heard an abnormal knocking sound coming from the engine compartment. The vehicle was driven to a dealer who was unable to diagnose the vehicle immediately. The vehicle was then taken to an independent mechanic. The vehicle was diagnosed, and it was determined that the oil pump had failed and stopped pumping oil to the engine, resulting in damage to the engine. The contact was advised that the engine and the oil pump needed to be replaced. The vehicle was not repaired. The contact had received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact mailed a letter to the manufacturer about the failure, but had not yet received a response. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681796August 20, 2025
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at approximately 60 MPH, the vehicle started losing motive power. The contact heard an abnormal grinding sound coming from under the floorboard. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate as intended and was jerking and vibrating abnormally. The contact stated that the failure was more pronounced after the initial failure. The contact stated that later, the check engine warning light illuminated, and the vehicle was difficult to start. The contact stated that the check engine warning light was orange. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the clutch actuators needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to a problem with the dual clutch transmission installed in the vehicle. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680922August 15, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Focus. The contact stated that the vehicle stalled while driving at various speeds and while idling. The contact was able to pull over to the side of the road. The vehicle failed to restart and had to be towed several times. The contact stated while driving 70-75 MPH, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with oil pump and fuse failure. The manufacturer was notified of the failure and related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included in the recall. The contact was charged a fee for the repair. The vehicle was not yet repaired. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679525August 9, 2025
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car failed to start, it did not recognize it was in park. After trying to start my car with the keys it failed. My safety is put at risk, my car failing to recognize which gear shift it is in causes malfunctions while I am on the road, especially since I drive long distances at high speeds. I had a Master Technician review and preform a diagnostic on my vehicle and the codes formed for this test matched hand in hand with TCM issues under the TSB. After this, I went to the dealership to discuss this issue and the only thing that came of it was informing me that I was not eligible for a recall due to my VIN, even if I have all the symptoms under the TSB for my Ford Focus 2016. Since my car failed to start I was not able to bring it to Ford and have it tested, especially after asking if it is eligible and they insisted that it was not. No warning signs from the dashboard appeared on my vehicle to inform me of this issue. I travelled to meet with family and did not end up using my vehicle for a few days and when I tried to start my car, it would not engage. The only warning sounds I would consider a correlation before the problem would be a clicking from the starter pre-firing when I opened the door, and while the car was off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679422August 8, 2025
ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at 45 MPH, the RPMs became drastically elevated, and the vehicle shut off unintendedly. The check engine warning light was illuminated. The contact pulled over, and the vehicle failed to restart. The vehicle was towed to the residence, and after three days the contact attempted to restart the vehicle, and the vehicle started without hesitation, and the check engine warning light was no longer illuminated. The vehicle was driven to the local dealer to be diagnosed; however, there was no cause for the failure found. The vehicle not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679158August 7, 2025
ENGINE, POWER TRAIN
It is my transmission problem, there is an engine light on and the shifting is very rough and it also jumps gears, i know ford had a recall for this problem i believe it should be under warranty it is the TCM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678722August 6, 2025
ENGINE, VEHICLE SPEED CONTROL
2016 Ford Focus, VIN: [XXX] Power Train: Automatic Transmission: Control Module (TCM) This complaint details a recurring and severe safety defect in our 2016 Ford Focus. The vehicle's Transmission Control Module (TCM) has failed twice, resulting in sudden, complete loss of power and dangerous stalling incidents at highway speeds. In January 2023, at approximately 8,000 miles, the vehicle suddenly lost all propulsion while traveling on a highway. We were forced to execute a dangerous emergency maneuver across lanes of traffic to reach the shoulder. A Ford dealership diagnosed a failed TCM which had, in turn, caused the clutch to burn out. In July 2025, after only 7,000 additional miles (total vehicle mileage ~15,000), the identical, catastrophic failure occurred again. The vehicle once more stalled without warning on a major highway, creating another life-threatening situation. The diagnostic codes confirmed the same TCM and clutch failure, proving the issue is a persistent, underlying defect and not a random occurrence. This failure is entirely consistent with the widely-documented defect in Ford's Powershift (DPS6) transmission. This problem has been the subject of multiple national class-action lawsuits and is detailed in thousands of other consumer complaints filed. The repeated failure in our low-mileage vehicle underscores that this is a predictable and systemic design flaw that makes the vehicle inherently unsafe. We attempted to address this critical safety failure directly with Ford Motor Company. Our concerns were met with dismissal, and despite being issued a case number, Ford has failed to respond to our calls registered letter. This vehicle is unsafe to operate. We are filing this complaint to implore the NHTSA to launch a formal investigation into this defect. The repeated, sudden loss of power presents an unreasonable risk of serious injury or death to occupants and other motorists. We believe a mandatory recall is urgently required. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678741August 6, 2025
POWER TRAIN
The contact's son owns a 2016 Ford Focus. The contact stated that while at a stop, the vehicle shuddered while depressing the accelerator pedal. There was no warning light illuminated. The contact then stated that while his son was driving at an undisclosed speed, the message "Transmission Hot - Wait 5 Mins" was displayed on the instrument panel. The contact's son followed the instruction; however, the warning light returned soon after restart the vehicle. Due to the failure, the vehicle was towed to the residence. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678425August 5, 2025
POWER TRAIN
Transmission Control Module failed and i had that replaced. Now the clutch pack failed and had that replaced. Now it says transmission hot and to pull over. All of this has been recalled on 2012 to 2016 but for some reason my car is not and its the same powershift transmission. Im over 4000 dollars into these repairs and still having problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677237July 30, 2025
AIR BAGS, SEAT BELTS
Restraint Module went bad and after I looked it up online this was a recall for my year make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677293July 30, 2025
POWER TRAIN
The transmission is slipping. Research shows it's a known issue. Ford has acknowledged the issue and extended support. My local ford dealership is refusing to fix the issue even though I fall within the extended service mileage. I called 2 transmission shops who refused to work on this specific model due to the dual clutch design and known problems. Attached is a letter I am disseminating requesting proper assistance with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677393July 30, 2025
POWER TRAIN
Additional information related to a case I opened earlier today Vehicle: 2016 Ford Focus SE Component: PowerTrain – Transmission My 2016 Ford Focus has experienced three failed clutch packs with the Ford DPS6 PowerShift transmission. The first clutch was replaced at ~22,000 miles, the second at ~27,500 miles, and it now requires a third replacement at 80,000 miles. This is a known and dangerous defect that was part of a class-action lawsuit. Despite multiple replacements and low mileage, Ford is requiring me to pay over $4,000 for a third repair. This transmission causes slipping, hesitation, and safety issues when pulling into traffic or hills. I am requesting that NHTSA re-investigate or expand the scope of past complaints on this vehicle to include continued post-settlement failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677113July 29, 2025
FUEL/PROPULSION SYSTEM
Went to refuel my car with gas. Got into my car and it didn’t start right away. When it finally did the check engine light came on. I took to go check it out and was told the fuel tank/canister purge valve was faulty. I tried contacting ford to see if under warranty and or recalled. But nothing has come out of it. My 2016 Ford Focus only has 67k miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675431July 22, 2025
POWER TRAIN
I am writing you today because my ford focus with transmission DPS6,7SPDCT has all the same problems the older models have. Ford has stopped there 10 year 150000 mile warranty on there transmission on all models built after November 5 2015. Mine is January 1 2016 with all same transmission components. And all my warranty is ran out and still having transmission problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674338July 17, 2025
ENGINE
The contact owns a 2016 Ford Focus. The contact stated that while accelerating from a complete stop or while driving at various speeds, the vehicle jerked, hesitated, experienced difficulty shifting into gears and stalled. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission clutch actuator had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the part was previously replaced under Ford Customer Satisfaction Program Number: 19N08. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669543June 26, 2025
ENGINE
The dual clutch for the 2016 Ford Focus SE. This model is showing an open recall on active listings but not showing up in a search via VIN. Yes the vehicle is still available for inspection. The vehicle’s transmission overheats which has left us stranded, on the interstate and regular roads, maybe times. The vehicle has broken down multiple times in the middle of the road and put us at risk of a collision. I have verified with the dealer that this is a problem with these specific cars but only after I had purchased it. The problem started right away after purchase by showing on the dash that the transmission was overheating but that same message would go back off, resulting in the dealer refusing to take a look at it under warranty. I’ve seen many other customers complain of this problem and eventually end up losing a lot of money because Ford and the dealer will not do anything to fix it. They wouldn’t even look at the vehicle to confirm that this was the problem but instead gave me the 1-800 number for Ford and then Ford told me to take it back up to the dealer who refused to even take a complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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