Ford Focus Complaints (2004)

387 consumer complaints on file.

#10954254February 13, 2017
SEATS
PASSENGER HEATED SEAT CAUGHT ON FIRE WHEN HEATED SEAT WAS ENGAGED. THE VEHICLE WAS IN MOTION ON A CITY STREET WHEN THE SEAT STARTED TO SMOKE AND FIRE STARTED. THERE WAS A FORD CUSTOMER SATISFACTION RECALL THAT I WAS NEVER INFORMED OF: TSB 04B16. THE FIRE CAUSED DAMAGE TO THE LEATHER SEAT AND HEATING MECHANISM. FORTUNATELY ONLY A PURSE WAS INJURED AND THE DRIVER WAS ABLE TO STOP THE FIRE FROM SPREADING. THE ATTACHED PICTURES SHOW THE SEAT DAMAGE. THE CAR ALSO SMELLS OF SMOKE. THE EXPERIENCE WAS EXTREMELY SCARY AND AWFUL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10948564January 30, 2017
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE, THE TECHNICIAN NOTICED THAT THE FRONT AND REAR SUBFRAME/CROSSMEMBER/K-FRAME WAS RUSTED THROUGH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940198January 6, 2017
ELECTRICAL SYSTEM
SHORTED BRAKE WIRES IN TRUNK AREA BLOWN FUSE NO START NO BRAKE LIGHTS WOULD NOT SHIFT INTO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928736November 30, 2016
TIRES, TIRES:SIDEWALL
BOUGHT FIRESTONE AFFINITY TOURING TIRES TWO YEARS AGO, AND ON MY REAR TIRE THE SIDEWALL BLEW A 4.5 " CHUNK OUT OF IT WHERE THE TREAD MEETS THE SIDEWALL. I HAVE HAD MY ALIGNMENT CHECKED TWICE SINCE BUYING THE TIRES AND THEY ARE ROTATED EVERY 5-5.5K MILES. THE TIRES ARE 195/60/15. I CONTACTED FIRESTONE BUT DID NOT RECEIVE A RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904242September 6, 2016
STEERING, AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2004 FORD FOCUS. WHILE DRIVING 45 MPH, THE STEERING WHEEL VEERED TO THE RIGHT AND VIBRATED VIOLENTLY. THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL AND CRASHED INTO A DITCH. THE VEHICLE FLIPPED OVER TWICE. THE CONTACT SUSTAINED SECOND DEGREE BURNS FROM THE SEAT BELT, WHIPLASH, AND BURNS TO THE RIGHT ARM FROM THE AIR BAGS. MEDICAL ATTENTION WAS REQUIRED. THE REAR DRIVER SIDE PASSENGER SUSTAINED WHIPLASH AND STOMACH BRUISES FROM THE SEAT BELT, WHICH ALSO REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10899327August 29, 2016
ELECTRICAL SYSTEM
THE CAR HAS HAD 5-6 REPAIRS OVER THE LAST 6 YEARS. 3 BATTERIES AND 2 ALTERNATORS. THE CAR DIES OUT WHILE DRIVING AND WONT RESTART WITHOUT A JUMPSTART, IS DEAD RANDOMLY OR ONLY CLICKS.JUST SPENT ANOTHER $200 ON AN ALTERNATOR WHEN THE KEY WONT TURN AND THE REAL PROBLEM OVER ALL THESE YEARS HAS COME TO LIGHT. VERY DANGEROUS SITUATION WITH THE CAR JUST DIEING WHEREVER AND WHENEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898116August 24, 2016
ENGINE
WE HAD PURCHASE A 2004 FORD FOCUS AND WE HAVE HAD IT FOR 2 YEARS NOW. FOR THE LAST 4 MONTHS I HAVE NOTICE THAT THE CAR OVERHEATS WELL THE NEEDLE WILL SHOOT UP TO THE HOT AND YOU CAN HEAR THE FAN/ENGINE WHATEVER OTHER COMPONENTS RUNNING LOUD AS IF ITS REVVING THE ENGINE. I HAVE BEEN SCARED A FEW TIMES BECAUSE IT WOULD ALSO STALL LIKE ITS ABOUT TO GO OFF AND A COUPLE TIME IT HAS WHILE AT A STOP LIGHT. WONDERING IS THIS A COMMON PROBLEM FOR THIS VEHICLE? THE OVERHEATING HAPPENS VERY OFTEN IT HAPPEN DURING A SHORT DRIVE OR LONG DRIVE LIKE 12 TO 16 MILES. IT ALSO SEEMS TO DO IT A LOT WHEN I'M AT HEAVY TRAFFIC AND WHEN YOU SIT THERE FOR 3 LIGHTS TURNS BECAUSE OF THE AMOUNT OF CARS I NOTICE IT OVERHEATS THEN. ALSO, ALWAYS OVERHEATS WHEN I GO TO COSTCO TO BUY GAS. DUE TO THE LONG WAIT FOR MY TURN TO PUMP GAS IT OVERHEATS THEN. IT DOESN'T SEEM TO MATTER OF THE WEATHER BECAUSE IT HAS BEEN COOL IN THE MORNINGS AND IT HAS DONE THAT AND ALSO DONE SO DURING HIGH NOON. HAVE ALSO EXPERIENCE IT DURING NIGHT TIME. IS THERE A RECALL FOR THIS ON THIS TYPE OF VEHICLE? WE BOUGHT THIS FROM A PRIVATE PARTY SO WOULD LIKE TO KNOW HOW WE CAN MAKE SURE IF THERE IS A RECALL WE WOULD BE CONTACTED. RECENTLY I CAN START THE CAR UP GO ONE BLOCK FROM MY DRIVEWAY AND THE CAR WILL OVERHEAT. VERY CONCERN ABOUT THE SAFETY ISSUE ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892602August 2, 2016
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE TRUNK PANEL DID NOT LATCH INTERMITTENTLY AND THE TRUNK PANEL WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT IT TOOK NUMEROUS ATTEMPTS FOR THE TRUNK PANEL TO LATCH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCHES WERE DEFECTIVE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT ATTEMPTED TO REPAIR THE VEHICLE NEARLY THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884387July 12, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873856June 13, 2016
UNKNOWN OR OTHER
WHILE LEAVING WORK, I ATTEMPTED TO START MY VEHICLE, HOWEVER, WHEN I PUT THE KEY INTO THE IGNITION, THE KEY WOULD NOT TURN. THE STEERING WHEEL WAS LOCKED UP, AND I COULD NOT GET THE VEHICLE TO START. I LOOKED ONLINE AND APPARENTLY THIS IS A COMMON ISSUE. I AM A POLICE OFFICER IN MY UNIFORM AND IT IS VERY UNNERVING TO BE STRANDED LIKE THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854410April 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE PARKED, THE VEHICLE WAS NOT ABLE TO START. THE FAILURE OCCURRED CONSTANTLY. THE CONTACT HAD TO JUMPSTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852690March 31, 2016
VISIBILITY/WIPER
DRIVER WINDOW SHATTERED WITH PIECES OF GLASS FALLING ON SPOUSE. CAR WAS NOT MOVING. WINDOW WAS GOING UP. HAD INDEPENDENT SHOP REPLACE WINDOW, SWITCH, REGULATOR. COST $490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824294February 4, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VISIBILITY/WIPER
MY CAR WAS TURNED OFF AND MY DASH LIGHTS WOULD FLICKER AND BEEP, MY RADIO GOES ON AND OFF BY IT SELF, THE REAR WIPER AND THIRD BRAKE LIGHT DO NOT WORK, AND NOW EVERYTHING DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823621February 1, 2016
AIR BAGS
TAKATA AIR BAG RECALL: I LOOKED UP MY VIN NUMBER ON THE GOVT. WEBSITE MANY MONTHS AGO, AND FOUND THIS CAR HAS POTENTIALLY FAULTY TAKATA AIR BAGS. I HAVE NOT BEEN ABLE TO MOVE REPLACEMENT FORWARD ON SEVERAL OCCASIONS, SINCE FORD HAS YET TO ISSUE A RECALL ON THIS MODEL. THE DEALER SAYS THEY NEED A RECALL NOTICE FROM FORD USA AND WHEN I CALL FORD USA THEY DO NOT KNOW HOW TO MOVE FORWARD ON A RECALL FOR THIS AIRBAG. THE DEALER ALSO SAID I COULD NOT BE GUARANTEED A SAFE AIR BAG IF THEY JUST REPLACED THE ONE I HAVE, SINCE THE REPLACEMENT MIGHT ALSO BE FAULTY, UNLESS IT WAS A SPECIAL REDESIGNED ONE AS ISSUED IN A RECALL SETTING. I CALLED DTVSH ON THE RECOMMENDATION OF FORD USA AND THEY RECOMMENDED I FILE A COMPLAINT WITH THE FTC. THE FTC CONTACT GAVE ME A CASE NUMBER: 69255063. I FEEL VERY UNCOMFORTABLE DRIVING AROUND IN A CAR WITH A POTENTIAL BOMB IN THE STEERING WHEEL, OR LOANING IT TO FAMILY MEMBERS. THE DEALER EVEN SAID I COULD JUST QUIT USING MY CAR FOR THE YEARS IT MIGHT TAKE TO WAIT FOR THE RECALL (!!!) I THINK THEY SHOULD GIVE ME A LOANER IF THEY THINK ITS THAT SERIOUS, YET THEY DO NOT HAVE THE POWER TO MOVE FORWARD ON STARTING A RECALL. THEY HAVE THREE MODELS OF CARS FROM THE YEAR MINE WAS BUILT THAT ARE UNDER RECALL. PLEASE INITIATE A RECALL ON THE FORD FOCUS WAGON TO ENSURE IT IS REASONABLY SAFE TO DRIVE. THE TYPES OF ACCIDENTS THAT ARE KILLING PEOPLE FROM THE EXPLODING, SHRAPNEL FILLED AIR BAGS ARE LOW IMPACT AND OTHERWISE WOULD NOT BE FATAL. I DON'T WANT ME OR SOMEONE IN MY FAMILY DYING BECAUSE FORD IS NOT IN RECALL TO FIX THIS PROBLEM. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724798June 11, 2015
STEERING
I PARKED THE CAR OVER NIGHT. IN THE MORNING ON MY WAY TO A MEDICAL APPOINTMENT I INSERTED THE KEY IN THE IGNITION AND THE STEERING WAS LOCKED UP. THE KEY GOES INSIDE THE IGNITION BUT IT WOULD NOT TURN. I ONLY IMAGINE THE SAME SITUATION WHILE I AM DRIVING THE VEHICLE. THE STEERING WHEEL WOULD NOT MOVE, CAN IT HAPPEN? HAS IT HAPPEN? LET YOU BE THE JUDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722267May 29, 2015
UNKNOWN OR OTHER
MY WIFE HAS BEEN DRIVING THE FOCUS STATION WAGON SINCE 2004. ALL OF A SUDDEN, THE 'CLICKER' DID NOT ALLOW US TO CLOSE THE DRIVER'S SIDE REAR PASSENGER DOOR LOCK; WE FOUND THIS OUT WHEN THE CLICKER DID NOT SOUND THE 'BEEP' WE ARE USED TO. WE TRIED TO MANUALLY LOCK THE DOOR, BUT THAT WAS ALSO INEFFECTIVE. THE ONLY SOLUTION WAS A REPAIR BY OUR LOCAL SERVICE STATION FOR APPROXIMATELY $500.00. THERE WERE TWO SEPARATE ISSUES. THE PRIMARY ISSUE, OF COURSE, WAS THE SAFETY OF THE REAR SEAT PASSENGER. THE SECOND ISSUE WAS THE ONGOING PROBLEM OF ENTRY TO THE AUTO WHEN UNATTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722374May 29, 2015
ELECTRICAL SYSTEM
CAR WAS INOPERABLE DUE TO KEY NOT WORKING IN THE IGNITION AND EMERGENCY REPAIR SERVICE IN PARKING LOT HAD TO BE DONE. READ MORE: HTTP://WWW.JUSTANSWER.COM/NEW-QUESTION/OPTIONAL-INFORMATION.ASPX?TQID=423907452&PT=630&CATID=56411&R=AUTOBEEF&RPT=220#IXZZ3BAC4IRXZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702860March 31, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR FILTER NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695122March 18, 2015
SUSPENSION, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS, A RATTLING TYPE NOISE WAS HEARD COMING FROM THE REAR WHEEL AREA. WHILE INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE REAR PASSENGER SHOCK ABSORBER PUNCTURED THROUGH THE WHEEL WELL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE FAILURE WAS DUE TO RUSTING AND CORROSION OF THE WHEEL WELL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694581March 16, 2015
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING AT 27 MPH, THE ACCELERATOR PEDAL BECAME STUCK CAUSING THE CONTACT TO CRASH INTO THE ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED. THE DRIVER SUSTAINED NECK AND BACK INJURIES AND THE PASSENGER SUSTAINED A BRUISE KNEE, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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