Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10554096November 29, 2013
STEERING
WHILE TURNING THE STEERING WHEEL, MY LEFT HAND MIDDLE FINGER WAS SLICED OPEN BY A SILVER TRIM PIECE AROUND THE HORN/RADIO CONTROL AREA. SPECIFICALLY, THE SILVER PIECE IS LIKE A FOIL TYPE COVERING WITH A RAISED EDGE WHICH IS SHARP LIKE A RAZOR BLADE. ONCE I WAS CUT, I PULLED OVER TO SEE WHAT HAD CUT ME AND I REALIZED IT WAS THE SILVER TRIM. UPON FURTHER INSPECTION, I WAS ABLE TO PEEL THE SILVER PIECE BACK SINCE IT IS LIKE TIN FOIL AND REMOVE IT. UPON FURTHER INSPECTION, I NOTICED OTHER AREAS AROUND THE STEERING WHEEL WITH THE SAME ISSUE FOR THE SILVER PIECE BEING RAISED. FURTHER SEARCH ON THE INTERNET REVEALED THIS IS A COMMON COMPLAINT. I AM BRINGING MY CAR TO THE DEALER TODAY (11-29-13) TO TAKE A LOOK AT THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10553798November 25, 2013
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
PULLING ON TO A MAIN STREET IN THE RAIN, WHEN I TRIED TO ACCELERATE MOVE ALONG WITH THE SPEED OF TRAFFIC THE WHEELS STARTED SPINNING AND THE CAR STARTED A LOUD BANGING NOISE AND LURCHING. I WAS HAVING DIFFICULTY CONTROLLING THE VEHICLE AND HAD TO RELEASE THE ACCELERATOR QUICKLY TO AVOID LOSING CONTROL. TRAFFIC HAD TO SWERVE AROUND ME TO AVOID A COLLISION. THE MALFUNCTION OF THE TRACTION/STABILITY CONTROL MADE MORE DIFFICULT TO CONTROL THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553507November 23, 2013
ELECTRICAL SYSTEM, POWER TRAIN
I HAVE HAD NUMEROUS ISSUES WITH TRANSMISSION AND ELECTRICAL PROBLEMS WITH MY VEHICLE. I HAVE HAD IT IN FOR SERVICE ABOUT 6 TIMES IN THE PAST YEAR. CAR SHIFTS HARD, WHEN DRIVING, SPUTTERS, AND EVEN ONCE STALLED OUT IN THE MIDDLE OF A INTERSECTION. I HAD THESE ISSUES FROM DAY ONE WITH THE VEHICLE BUT WAS TOLD THE CARS COMPUTER HAS TO "LEARN" HOW YOU DRIVE. ELECTRICAL, THE LOCKS SOMETIMES WORKS, OR THE DOORS LOCK WHEN THEY AREN'T SUPPOSED TO. KEY FOB DOESN'T WORK SOMETIMES. THIS IS SOMETHING THAT IS RIDICULOUS AND FORD MOTOR CO. SHOULD DO SOMETHING ABOUT IT. MY CAR HAS 27500 MILES ON IT AND RUNS LIKE IT IS 15 YEARS OLD! MY WARRANTY IS UP AT 36000, SO THEN ALL THESE ISSUES BECOME THE CONSUMER PROBLEM EVEN THOUGH FORD IS AWARE THIS IS AN ISSUE THEY ARE HAVING AND WON'T RECALL UNTIL SOMEONE GETS HURT OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553518November 23, 2013
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
WHILE DRIVING THE VEHICLE, I SUDDENLY RECEIVED A "STOP SAFELY NOW" MESSAGE. THIS HAS HAPPENED SEVERAL TIMES SINCE THE FIRST INCIDENT, SOMETIMES WHILE DRIVING THE VEHICLE, AND SOMETIMES WHILE THE VEHICLE IS NOT IN MOTION. IN ADDITION, THE STATED AVAILABLE CAPACITY OF THE BATTERY (23KWH) IS IN FACT NOT ACCESSIBLE, AND THE VEHICLE IS ONLY ABLE TO USE 16KWH BEFORE THE STOP SAFELY NOW MESSAGE IS DISPLAYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553495November 22, 2013
POWER TRAIN
DRIVING HOME ON INTERSTATE 73MPH TRANS SHIFTED TO NEUTRAL HAD TO GET OFF INTERSTATE BEFORE GETTING RAN OVER WITH MY SPEED DECREASING. TURNED CAR OFF CRANKED BACK UP TRANS WORKED AGAIN TOOK TO DEALER IN JACKSON, TN GOLDEN CIRCLE FORD THEY SAID TRANS PCM NEEDED TO BE REPROGRAMMED AND WAS FIXED DROVE HOME TODAY 11-22-2013 DID EXACT SAME THING NOT GOOD AND NOT SAFE WHEN YOU LOSE TRANS POWER AT INTERSTATE SPEEDS CAR NOW BACK AT DEALER WAITING TO SEE WHAT THEY COME UP WITH THIS TIME. I AM A ASE CERTIFIED MECHANIC AND WORK ON VEHICLES FOR A LIVING THIS ONE STILL UNDER 100,000 MILE WARRANTY BUT HAS SERIOUS AND DANGEROUS PROBLEM SOMETHING NEEDS TO BE DONE PLEASE HELP I APPARENTLY AM NOT ONLY ONE WITH THIS ISSUE APPARENTLY THIS TRANS IS JUNK AND NO ONE KNOWS HOW TO FIX IT SO SHOULD BE CHANGED TO SOMETHING THEY KNOW HOW TO FIX I DRIVE 145 MILES PER DAY TO AND FROM WORK ALL INTERSTATE THIS WAS SUPPOSE TO BE A PROVEN DEPENDABLE VEHICLE THAT IS WHY I PURCHASED IT ALSO FOR THE GAS MILEAGE WHICH IS GOOD BUT NOW NOT FEELING SO SAFE DRIVING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552921November 19, 2013
ENGINE, POWER TRAIN
WHILE TRAVELING DOWN THE INTERSTATE THERE WAS A SUDDEN LOSS OF POWER WHILE PRESSING THE GAS AND HESITATION WHEN POWER FINALLY RETURNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552682November 18, 2013
STRUCTURE, STEERING
THE CHROME METALLIC TRIM ON THE STEERING WHEEL PEELING OFF AROUND THE EDGE. SHARP METAL HAS CAUSED NUMEROUS CUTS TO THE DRIVER'S HANDS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10552725November 18, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS SE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE FAILED TO SHIFT INTO GEAR. THE FAILURE WAS RECURRING. IN ADDITION, THE VEHICLE WOULD ROLL BACKWARD WHENEVER STOPPED ON AN INCLINE AND WOULD BEGIN SHAKING, CAUSING DIFFICULTY IN CONTROLLING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED A TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552840November 18, 2013
STEERING
WHILE DRIVING THIS 2012 FORD FOCUS SEL, THE STEERING HAS INTERMITTENT ISSUES. AT HIGHWAY SPEEDS AT 65 MPH THE CAR WANDERS TO BOTH SIDES OF YOUR LANE, SOMETIMES ALMOST SIDESWIPING OTHER VEHICLES. THE STEERING WHEEL BECOMES STIFF AS THOUGH THE POWER STEERING IS GONE. OTHER TIMES IT FEELS LIKE IT'S GOING THROUGH A WINDSTORM AND FEELS OUT OF CONTROL. DEALER HASN'T BEEN ABLE TO "REPLICATE" THEREFORE, NO CORRECTIONS MADE FROM FORD. THIS IS A DANGEROUS AND VERY SCARY VEHICLE. I'M AFRAID TO DRIVE IT AT HIGHWAY SPEEDS.PLEASE INVESTIGATE. LIVES COULD BE LOST BECAUSE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552601November 17, 2013
EXTERIOR LIGHTING
SO MANY OF THESE LISTED VEHICLES RUNNING AT NIGHT WITH NO TAIL LIGHTS. HEADLAMPS AND DASH LIGHTS ON. WHY IS FORD NOT BEING MADE TO FIX THIS PROBLEM? IT IS A SAFETY ISSUE TO THE REST OF US ON THE ROAD. THIS IS FOR FORD FOCUS, ESCAPE, OTHERS 2011, 2012, 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550928November 5, 2013
POWER TRAIN
CAR SHUTTERS AND HESITATES UPON ACCELERATION FROM A STOP. VERY CONCERNING WHEN MAKING A LEFT HAND TURN BECAUSE YOU DON'T KNOW FOR SURE IF THE CAR WILL MAKE THE TURN. I HAVE READ MANY POSTS ABOUT TRANSMISSION FAILURES ON THE FORD FOCUS. THE CAR IS NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550980November 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY SHIFTED INTO NEUTRAL. THE CONTACT ALSO MENTIONED THAT THE VEHICLE SHOOK VIOLENTLY, BEGAN TO FUNCTION NORMALLY, THEN SHIFTED INTO NEUTRAL AGAIN. THE CONTACT ALSO STATED THAT THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550760November 4, 2013
FUEL/PROPULSION SYSTEM
SPIDERS OR INSECTS BLOCK THE VENTS FROM THE GAS TANK MAKING IT ALMOST IMPOSSIBLE TO FILL MY GAS TANK. I BOUGHT THE CAR IN THE SUMMER OF 2012 AND IT HAPPENED IN THE FALL OF 2012 AND THE FALL OF 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550884November 4, 2013
POWER TRAIN, SUSPENSION
SINCE THE PURCHASE OF THE VEHICLE, THE TRANSMISSION RATTLES, SHAKES, LOUD BANG, STUTTERS. I TOOK IT TO BUENA PARK FORD WHERE I PURCHASED IT FROM, THEY SAID IT'S ADAPTIVE LEARNING AND WILL BE OK AFTER 2000MI. STILL HAD ISSUES TOOK IT TO MY LOCAL CERRITOS FORD DEALER, THEY COULD NOT FAULT A DEFECT. TOOK IT BACK TO CERRITOS FORD, THEY REPLACED THE CLUTCH ASSEMBLY, WAS A LITTLE BETTER BUT GOT WORSE AFTER DRIVING A FEW THOUSAND MI. I TOOK IT BACK TO THE DEALER, THEY CONFIRMED DEFECT AND DID RESETS OF THE TRANSMISSION AND STATED GOOD FOR NOW. AGAIN A LITTLE BETTER BUT SLOWLY NOW WORSE THAN EVER. I TOOK IT BACK TO CERRITOS FORD TODAY, THE SERVICE REP WOULD NOT EVEN LISTEN TO ME, JUST KEPT SAYING IT'S NORMAL, HE DID NOT EVEN WANT TO CHECK AND CONFIRM MY COMPLAINT, JUST KEPT SAYING THEY ARE EDUCATING THEIR CUSTOMERS ON THE FOCUS AND FIESTA'S TRANSMISSION. I TOLD HIM IT'S NOT NORMAL AND SAFE, TO JUST AT LEAST LOOK INTO MY COMPLAINT PUT IT IN WRITING IF YOU THING IT'S NORMAL. EACH OF THE LAST FOUR TIMES THEY DID CONFIRMED AND TRIED TO FIX THE DEFECT. I AM WORRIED AS THE CAR WAS FOR MY DAUGHTER WHO WILL BE DRIVING IN A FEW MONTHS. I FIND IT VERY UNSAFE AS IT STUTTERS JERKS AND DOES DIFFERENT THINGS AND YOU CAN'T DETERMINE WHAT IT WILL DO NEXT. THEY REPLACED THE LEFT STRUT WAS OK FOR A FEW WEEKS, THEN I TOOK IT BACK AND THEY REPLACED THE RIGHT FRONT STRUT. I TOLD THE REP IT'S REALLY LOUD NOW ENOUGH FOR HIM TO CLEARLY HEAR IT. HE TRIED TO TELL ME THE NOISE IS PART OF THE TRANSMISSION AND IT'S NORMAL. I EXPLAINED TO HIM IT'S OVER BUMPS AND TO AT LEAST TEST DRIVE IT. HE SAID HE IS TRYING TO HELP ME AND DOES NOT WANT ME TO HAVE THE CAR NOT AVAILABLE TO ME FOR USE. I TOLD HIM I DON'T CARE HOW LONG IT TAKES I JUST NEED THE CAR FIXED. TODAY IS MON WHICH I DID MAKE AN APPOINTMENT FOR, HE SAID HE WILL CALL ME ON FRI. I THINK I AM JUST BEING PLAYED AROUND AND THE CAR IS A LEMON. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550614November 2, 2013
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE VIBRATES WHEN TRYING TO ACCELARATE FROM A COMPLETE STOP. HESITATES AND DOES NOT WANT TO ACCELARATE. APPEARS TO NOT WANT TO SHIFT GEARS. DOES THE SAME THING AT LOW SPEEDS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550438October 31, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
WHEN PULLING OF FROM A STOP POSITION SOUNDS LIKE A RATTLING OR SOMETHING MAKING A CRANKING NOISE. ALSO CAR STALLS AT TIMES. TAKING OFF FROM STOP SIGN CAR STALLS WHEN GAS IS PRESSED, THIS IS AN ONGOING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549857October 28, 2013
POWER TRAIN
THE AUTOMATIC TRANSMISSION SPUTTERS, JERKS, AND FEELS LIKE IT'S GOING TO STALL. I HAVE COMPLAINED TO THE DEALERSHIP ABOUT THIS SINCE THE DAY I BOUGHT IT. THE DEALERSHIP HAS DONE SEVERAL UPDATES TO THE SOFTWARE AND IT HAS NOT IMPROVED. THEY HAVE TOLD ME THIS IS NORMAL, IT'S NOT! IT HAS TROUBLE GETTING INTO TRAFFIC BECAUSE OF THE SPUTTERING AND JERKING. IT'S ONLY A MATTER OF TIME BEFORE I GET INTO AN ACCIDENT BECAUSE OF THIS TRANSMISSION. THIS BOARD HAS PLENTY OF THE SAME COMPLAINT. HOW MANY PEOPLE WILL IT TAKE GETTING KILLED BEFORE THERE IS A RECALL? WHEN WILL THEY INVEST THIS MATTER, HOPEFULLY BEFORE SOMEONE DOES GET KILLED. THE TOUCHSCREEN ALSO DOES ODD THINGS ALSO, BUT IT'S NOT DANGEROUS. ONE TIME THE VOLUME ON THE RADIO WAS ON FULL VOLUME AND I COULDN'T TURN IT DOWN. I TURNED OFF THE CAR AND AFTER A COUPLE OF MINUTES IT STILL CAME ON FULL VOLUME, IT FINALLY STOPPED THE NEXT DAY. TWICE THE TOUCHSCREEN DIDN'T WORK AT ALL FOR TWO DAYS. THE DEALERSHIP REPLACED THE TOUCHSCREEN AND IT STILL DOES ODD THING, SUCH AS TURNS ON RANDOM RADIO STATIONS. THEY NEED A MAJOR RECALL ON THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549495October 25, 2013
POWER TRAIN
THIS IS AN ELECTRIC VEHICLE. THE CAR WAS SHUT DOWN COMPLETELY IN THE MIDDLE OF STREET. THE MESSAGE DISPLAYED INDICATED I SHOULD "STOP THE VEHICLE NOW". AFTER ABOUT TWO MINUTES, I WAS ABLE TO START THE SYSTEM AGAIN AND DRIVE AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549321October 24, 2013
POWER TRAIN
WHEN ACCLERATING FROM A STOP OR A SLOW SPEED CAR SHUTTERS AND VIBRATES. WAS RETURNED TO FORD FOR REPROGRAMMING. THAT DID HELP ROLLBACK ON HILLS BUT NOT TRANSMISSION SHUTTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549367October 24, 2013
ENGINE
CLUTCH QUIT AT APPROX. 26,000MI. THIS WAS PRECEDED BY HEAVY SHUDDERING AND VIBRATIONS (FOR APPROXIMATELY THREE WEEKS). THE MANUFACTURER, FOMOCO, DIAGNOSED THE PROBLEM TWO WEEKS AGO BUT WAS UNABLE (OR UNWILLING) TO IMMEDIATELY REPLACE THE PART, PUTTING ME IN A LONG, "BACKORDER" QUEUE. MY PERSONAL FEELING IS THAT THE TRANSMISSION IS DEFECTIVE AND SHOULD BE SUBJECT TO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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