Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10574447March 24, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE THE VEHICLE STALLED WITHOUT WARNING WHILE ENTERING AN INTERSECTION. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE FAILURE WAS RECURRING. THE DEALER PERFORMED A DIAGNOSTIC AND ADVISED THAT THE TRANSMISSION CONTROL MODULE WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 7,758.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574114March 22, 2014
POWER TRAIN
THIS TRANSMISSION SUCKS! IT STARTED WITH A LOT OF SHUDDERING DURING ACCELERATION. I TOOK IT TO ME DEALER WHERE THEY CLAIMED TO FIX IT BUT I HAVE PHOTOS PROVING OTHERWISE. TOOK IT TO THE NEXT DEALER TWO DAYS BEFORE CHRISTMAS AND IT SEEMED TO BE FIXED. NOW IT'S DOING T AGAIN, 6K MILES LATER. AND NOW IT TENDS TO ROLL BACK ON EVEN SLIGHT HILLS. TODAY I WAS AT A RED LIGHT WITH TRAFFIC BEHIND ME. I TOOK MY FOOT OFF THE BRAKE ANTICIPATING THE LIGHT TO CHANGE. IT ROLLED BACK ABOUT 3-4 WHEN I THEN REAPPLIED THE BRAKES. I WAS LITERALLY A COUPLE INCHES FROM HITTING SOMEONE BECAUSE IT WOULDN'T STAY STILL EVEN IN DRIVE. SO I PRESSED THE GAS BEFORE I LET GO OF THE BRAKE TO ENSURE I WOULDN'T ROLL BACK MORE. WHEN I LET OFF THE BRAKE, THERE WAS A POP AND THE CAR JUMPED. NOT SAFE AND I'M NOW TRYING TO FIND OUT IF ANY LAWS WOULD REQUIRE THEM TO BUY IT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574117March 22, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE SHUTTERS SHAKES AND LACKS ACCELERATION WHEN STARTING FROM A STOP. THIS HAS BEEN AN ON GOING ISSUE THAT HAS ALMOST CAUSED SEVERAL ACCIDENTS. IN FEBRUARY 2014, I WAS DRIVING DOWN MY STREET TO DRIVE MY DAUGHTER TO SCHOOL AND WE HEARD A LOUD GRINDING NOISE AND THE CAR LOST POWER. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I CALLED ROAD SIDE ASSISTANCE AND THE VEHICLE WAS TOWED TO THE SKAGIT FORD DEALERSHIP. I WAS TOLD THE FRONT AXLE SNAPPED WHERE IT GOES INTO THE TRANSMISSION. I WAS ALSO TOLD THAT THIS WAS A FORD DEFECT BY THE SERVICE A ADVISER AND HE HAD NEVER SEEN THIS HAPPEN IN HIS 30 YEARS. I NOTIFIED FORD SEVERAL TIMES REGARDING THE SHIFTING ISSUES AND BROUGHT IT IN FOR SERVICE UPDATES AND NEW CLUTCH. THEY ARE ALSO AWARE OF THE METAL AXLE SNAPPING AND ARE NOT WILLING TO DO ANYTHING REGARDING THIS UNSAFE VEHICLE THAT I AM NOW AFRAID TO DRIVE. I HAVE FILED COMPLAINTS WITH FORD AND THE ATTORNEY GENERALS OFFICE AND HAVE NOT RECEIVED ANY WRITTEN CONFIRMATION THAT FORD IS TAKING THIS INCIDENT SERIOUSLY. IF I HAD BEEN ON A FREEWAY WHEN THE LAST INCIDENT OCCURRED I WOULD PROBABLY NOT BE WRITING THIS LETTER. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573117March 18, 2014
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
I HAVE A 2012 FORD FOCUS SEL WITH 30K MILES. THE TRACTION CONTROL ON THIS VEHICLE IN SNOW IS HORRIBLE! WHEN THE CAR IS IN LIGHT SNOW THE TRACTION CONTROL KICKS ON AND THE CAR LOSES POWER.. I HAVE GOTTEN STUCK IN THE MIDDLE OF THE ROAD BECAUSE THE WHEELS WILL NOT MOVE! I HAVE TO GO AND TURN OFF THE TC IN THE SETTINGS JUST TO GET POWER.. THIS IS NOT SAFE AT ALL!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573279March 18, 2014
AIR BAGS
I WAS INVOLVED IN A MULTI-CAR ACCIDENT WHERE MY FOCUS RECEIVED REAR, SIDE, AND FRONT IMPACT. NONE OF THE AIR BAGS DEPLOYED DURING THIS ACCIDENT. THE CAR IS NOT ABLE TO BE DRIVEN. I RECEIVED A CONCUSSION AND SCRAPE ON THE HEAD FROM HITTING THE SIDE OF THE DOOR FRAME (WHERE THE SEAT BELT ADJUSTER IS LOCATED). THIS ACCIDENT OCCURRED ON AN INTERSTATE. I WAS TRAVELING ON THE INTERSTATE WITH MY CRUISE SET AT 68 MPH WHEN A CAR 4 CARS AHEAD OF ME ABRUPTLY STOPPED IN THE LEFT LANE. THE 3 CARS IN FRONT OF ME ENDED UP COLLIDING. I SLOWED TO ALMOST A STOP AND DROVE ONTO THE SHOULDER TO AVOID THE CAR DIRECTLY IN FRONT OF ME WHEN I WAS HIT FROM BEHIND. THE CAR THAT HIT ME WAS TRAVELING AT APRX 50-60 MPH. MY FOCUS WAS PUSHED INTO THE GRASSY MEDIAN, COLLIDING ALONG THE WAY WITH 2 OF OTHER VEHICLES INVOLVED. VERY CONCERNED THAT NONE OF THE AIR BAGS DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10572781March 17, 2014
POWER TRAIN
TRANSMISSION SHUTTERS, JUMPS, MAKES RATTLING NOISE. DEALER REPROGRAMMED IT IN OCT. 2013. DID BETTER FOR A WHILE. NOW IT IS WORSE, AND MAKES A RATTLING NOISE UPON ACCELERATION. TOOK IN ON MARCH 15TH, AND WAS TOLD THERE IS NOTHING THEY CAN DO. THEY SAID IT IS NORMAL. IT PERFORMED OK THE FIRST YEAR. NOW IT IS GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572866March 17, 2014
POWER TRAIN
WHILE TRAVELING ON A ROADWAY WHILE STILL MILDLY ACCELERATING A VEHICLE CROSSED THE CENTER LINE AS I DECELERATED AND TURNED TO AVOID A COLLISION THE VEHICLE WOULD NOT ENGAGE THE TRANSMISSION AT APPROXIMATELY 25 MPH AFTER THE ON COMING VEHICLE HAD CHANGED ITS PATH. AFTER TRYING TO ACCELERATE THE ENGINE REVVED. THE TRANSMISSION APPEARED TO BE IN AN UPSHIFT POSITION PRIOR TO THE INCIDENT AND WOULD NOT RE ENGAGE UNTIL THE VEHICLE WAS ALMOST FULLY STOPPED. NO ONE WAS INJURED BUT THIS COULD POSE A POTENTIAL PROBLEM HAD I NEEDED TO ACCELERATE TO CHANGE LANES TO AVOID A COLLISION. THE TRANSMISSION SEEMS TO SHUDDER AT TIMES AND HAS HAD OTHER ISSUES WITH ACCELERATION AND DECELERATION. I DID NOT YET CONTACT THE FORD DEALERSHIP. THIS IS A 2.0 L ENGINE WITH AUTOMATIC TRANSMISSION IN DRIVE AND NOT IN SPORT MODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572515March 14, 2014
AIR BAGS
FRONT END COLLISION AT APPROXIMATELY 35 MPH. DRIVER AND SOLE OCCUPANT OF THE VEHICLE HIT HEAD DURING THE INCIDENT RESULTING IN A CONCUSSION. DRIVER WAS TRANSPORTED VIA AMBULANCE AS A PRECAUTION. VEHICLE WAS TOTALED AS A RESULT OF THE COLLISION. MILEAGE WAS 39040 AT THE TIME OF THE INCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10567163March 5, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE AT A TRAFFIC LIGHT, THE VEHICLE INDEPENDENTLY DOWN SHIFTED AND VIBRATED ABNORMALLY. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE REGAINED SPEED AS THE CONTACT COASTED ALONG THE HIGHWAY. IN ADDITION, THE VEHICLE WOULD ROLL BACKWARD WHENEVER STOPPED ON AN INCLINE AND WOULD BEGIN SHAKING, CAUSING DIFFICULTY IN CONTROLLING THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 30,685. UPDATED 4/22/14*CN UPDATED 04/25/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567198February 27, 2014
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, POWER TRAIN
TO DATE 8/20/2013 THE CAR HAS DIED 8 TIMES AND 4 TIMES IN THE LAST WEEK. THE SEQUENCE I USE TO GET IT STARTED AGAIN IS AFTER THE SSN WARNING, PULL OVER, TURN INGITION OFF, OPEN DOOR, CLOSE DOOR, LOCK CAR, UNLOCK CAR, PRESS START. IT ONLY STARTED TO HAPPEN AFTER THE UPDATE WAS DONE. IT HAPPENS OVER BUMPS, ON THE FREEWAY, IN A PARKING LOT AND HAPPENS AT ALL SPEEDS AND HAPPENS RANDOMLY. FORTUNATELY IT HAS NOT YET CAUSED AN ACCIDENT BUT IT EASILY CAN ESPECIALLY IF IN THE FAST LANE ON THE FREEWAY OR IN AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566141February 26, 2014
POWER TRAIN
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION ISSUES. *SMD ON SEPTEMBER 5, 2013, THE CONSUMER STATED SHE STARTED HEARING LOUD GRATED SOUNDS, WHEN SHE TURNED CORNERS. SHE TOOK THE VEHICLE TO THE DEALER, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE SOUND. HE STATED THE SOUND HE DID HEAR, WAS NORMAL FOR THAT TYPE OF VEHICLE, BECAUSE OF THE TYPE OF TRANSMISSION THAT WAS IN NEW CARS. THE VEHICLE CONTINUED TO MAKE THE SOUND, UNTIL NOVEMBER 12TH, WHEN IT BECAME WORSE THE CONSUMER WENT TO ANOTHER DEALER, WHO FOUND A FAULTY CLUTCH. THE DEALER INFORMED THE CONSUMER IT WAS NOT SAFE TO DRIVE THE VEHICLE, SO THEY PROVIDED HER WITH A LOANER, AND INFORMED HER IT WOULD BE SEVERAL WEEKS BEFORE THE PART ARRIVED. THE PARTS ARRIVED TWO MONTHS AFTER THE VEHICLE WAS LEFT AT THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566178February 26, 2014
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
DRIVING ON FREEWAY. LOSS POWER ON "SPEED" IT FELT AS THOUGH I WAS ON NEUTRAL, SO PULLED OVER BECUZ I DIDN'T WANT TO CAUSE AN ACCIDENT. WOULD NOT START AFTER I TURNED OFF ENGINE, AND I NOTICED ALTHOUGH VEHICLE WAS IN THE PARK POSITION. MY MENU KEPT STATING IT WAS IN "DRIVE" POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565736February 25, 2014
POWER TRAIN
JERKING AND HESITATION ON ACCELERATION, SURGING, DRIFTING , GRINDING NOISES, RATTLING NOISE, CONTACTED SELLING DEALER AND THEY RESET THE COMPUTER 2 TIMES, AND ANOTHER FORD DEALER RESET IT ONCE. EACH TIME IT SEEMED TO WORK BETTER FOR LESS THAN 20 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565556February 24, 2014
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE REVERSING, THE STEERING WHEEL FAILED WITHOUT WARNING AND BECAME HARD TO TURN. THE POWER STEERING WARNING LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565389February 22, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
I HAVE A 2012 FORD FOCUS SE WHICH IS STILL COVERED UNDER MY 70,000 MILE WARRANTY. I HAD PROBLEMS WITH MY TRACTION CONTROL SYSTEM WHILE TRYING TO GET OUT OF A PARKING LOT. MY REAR BRAKES AUTOMATICALLY LOCKED UP CAUSING ME TO BECOME STRANDED DURING A SNOW STORM. I WAS STRANDED FOR 5 HOURS BEFORE ABANDONING MY CAR AND FINDING A RIDE HOME FROM A COMPLETE STRANGER. THE NEXT DAY I HAD MY CAR TAKEN TO THE NEAREST DEALERSHIP AND ASKED THEM TO LOOK INTO THE PROBLEM. A DAY LATER I RECEIVED A CALL SAYING THAT THERE WAS NO PROBLEM AND THAT THE ISSUE WAS EXTERNAL, WHICH IS IMPOSSIBLE BECAUSE NO ONE HAS EVER DONE ANY WORK ON THE CAR OTHER THAN A FEW OIL CHANGES. THEY RELEASED THE BRAKES AND I PICKED MY CAR UP ONLY TO FIND THAT THE PROBLEM HAD NOT BEEN FIXED. THAT SAME DAY WHILE DRIVING HOME WITH MY WIFE THE REAR BRAKES LOCKED UP AGAIN, CAUSING MY CAR TO FISH-TAIL AND IMPACT A WALL. THE DAMAGES WERE RELATIVELY MINOR, BUT THE AIRBAGS DEPLOYED AND NOW MY CAR IS INOPERABLE. I KNOW THAT THIS ISSUE WAS CAUSED BY THE MALFUNCTIONING TRACTION CONTROL SYSTEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10565172February 20, 2014
POWER TRAIN
STOPPED AT STOPLIGHT ON HILL IN COLUMBIA SC. WENT TO MOVE AND VEHICLE WOULD NOT MOVE FORWARD, WAS IN DRIVE. TURNED OFF TO SEE IF THAT WOULD WORK, THEN IT WOULDN'T START. THIS WAS ON BUSY ROAD AT NIGHT. DANGEROUS SITUATION. THIS VEHICLE HAS HAD THE SAME COMPLAINTS ALREADY LISTED ON THE NHTSA WEBSITE WITH TRANSMISSION STUTTERS AND LOSS OF POWER ON ACCELERATION. TOWED TO FORD DEALERSHIP AND IT WAS FOUND THAT THE TRANSMISSION CONTROL MODULE HAD SHORTED AND HAD TO BE REPLACED. THE FORD FOCUS ELECTRIC VERSION HAS ALREADY RECALLED THE POWERTRAIN CONTROL MODULE FOR SIMILAR PROBLEMS AS A POSSIBLE SAFETY ISSUE. THIS NEEDS TO BE RECALLED ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564897February 19, 2014
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
SHUTTERING AND STALLING UPON ACCELERATION.CAR TENDS TO ROLL BACKWARDS FOR NO APPARENT REASON ON SLIGHT INCLINE. SPEED ACCELERATION AND SPEED DECELERATION AT RANDOM TIMES. CAR HESITATES BADLY WHEN ACCELERATING ON TO ON RAMP TO MERGE WITH INTERSTATE TRAFFIC OR TO PASS A VEHICLE ON THE HIGHWAY. IT'S LUCK OF THE DAY IF YOU ACCELERATE AND ACTUALLY LIVE OR GET HIT WHEN CAR SHUTTERS AND HESITATES. GOOD LUCK FOCUS OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564590February 16, 2014
POWER TRAIN, ENGINE
THE TRANSMISSION "SKIPS, FLUTTERS OR JUST NOT KICK IN" WHEN MOVING FROM A STOPPED POSITION TO AN ACCELERATED SPEED. SEEMS LIKE THE TRANSMISSION STALLS OUT AND THEN GRABS. IT DOES IT QUITE OFTEN AND I WAS ALMOST REAR-ENDED ON SEVERAL OCCASIONS SO FAR BY THIS HICK-UP IN THE TRANSMISSION. I AM GOING TO TAKE IT BACK TO BAXTER FORD IN OMAHA AND SEE IF THE PROBLEM CAN BE FIXED OR NOT. THEY MAY GET THE CAR BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564155February 13, 2014
TIRES, WHEELS
DRIVING A 2012 FORD FOCUS AVIS RENTAL AT APPROXIMATELY 5 MPH IN A LOWE'S PARKING LOT. I TURNED TO PARK THE VEHICLE AND THE SIDEWALL OF THE LEFT FRONT TIRE, A CONTINENTAL -CONTI 215/55/16-CONTI PRO, BRUSHED THE CONCRETE CURBING AND THE SIDEWALL BLEW. THE TIRE COULD NOT BE REPAIRED, HAD TO BE REPLACED. AVIS WANTS $200+ TO REPLACE A TIRE THAT SEEMS TO HAVE A SERIOUS SIDEWALL PROBLEM; A TIRE THAT SHOULD NOT HAVE BEEN INSTALLED ON A RENTAL IN THE FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563512February 8, 2014
POWER TRAIN, ENGINE
I PURCHASED THIS VEHICLE ON MARCH 21, 2012 AND FIRST TOOK IT INTO THE DEALERSHIP APRIL 4, 2012 BECAUSE THE TRANSMISSION BOGGS FOR THE STARTUP 0 TO APPROXIMATELY 20 MPH. THIS CREATED A SAFETY HAZARD WHEN PULLING INTO ONCOMING TRAFFIC BECAUSE THE VEHICLE HAD NO POWER, ESPECIALLY WHEN IN A STOPPED POSITION. PASSING VEHICLES WAS UNSAFE IF YOU WERE IN THE LOWER GEARS OF THE TRANSMISSION DUE TO LACK OF POWER. ANOTHER SAFETY HAZARD IS THAT THE VEHICLE DRIFTS BACKWARDS WHEN I TAKE MY FOOT OFF OF THE GAS PEDAL, AS IF IT WAS A STANDARD SHIFT TRANSMISSION. THIS WAS ESPECIALLY DANGEROUS ON A HILL OR A GRADE . THIS VEHICLE ALSO DRIFTS BACKWARDS WHEN YOU PUT YOUR VEHICLE IN PARK AND RELEASE THE BRAKE PEDAL, CAUSING DANGER TO PEDESTRIAN OR VEHICLES BEHIND YOU. I HAVE TAKEN THIS VEHICLE BACK NUMEROUS TIMES SINCE I HAVE OWNED IT FOR THE SAME TYPES OF PROBLEMS WITH THE TRANSMISSION (NOW AT VARIOUS SPEEDS) AND DRIFTING BACKWARDS. THE DEALERSHIP HAS MADE NUMEROUS ADJUSTMENTS AND CHANGES TO THE TRANSMISSION, BUT TO DATE THIS VEHICLE BASICALLY REMAINS, IN MY OPINION, A SAFETY HAZARD. TO DATE, FORD COMPANY STATES THAT ALL OF THE ABOVE HAS A REASON AND STATES THAT IT IS "NORMAL" FOR THIS NEW TYPE OF TRANSMISSION. IN MY OPINION, THIS TRANSMISSION EVOLVED TO SAVE GAS, NOT LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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