Ford Focus Complaints (2002)

971 consumer complaints on file.

#10253547January 2, 2009
ELECTRICAL SYSTEM:IGNITION
MY 2002 FORD FOCUS IGNITION IS LOCKING UP WITH THE KEY INSIDE. CONSTANTLY OCCURING. I'M GOING TO RESEARCH REPAIR COSTS BUT HAVE HEARD ITS VERY EXPENSIVE AND I THOUGHT SINCE THERE WERE MANY COMPLAINTS WITH THIS, MAYBE THERE WOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253617January 2, 2009
ELECTRICAL SYSTEM:IGNITION
THE KEY IGNITION LOCKS UP AND WILL NOT TURN. THERE HAVE BEEN SEVERAL COMPLAINTS ONLINE. THIS SHOULD BE CONSIDERED A MANUFACTURED PROBLEM. THE LOCK WILL NOT RECOGNIZE THE KEY AND TURN. I AM STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253447January 1, 2009
ELECTRICAL SYSTEM, STEERING
IT WAS 11 O'CLOCK AT NIGHT IN FREEZING WEATHER WHEN I HAD GOTTEN INTO MY CAR THAT HAD BEEN SITTING ALL DAY.(WHICH I HAD STARTED WITH EASE 13 HOURS BEFORE) THE KEY WOULD NOT TURN IN THE IGNITION. I TRIED TURN THE KEY BACK AND FORTH FOR AN HOUR BEFORE MY BOYFRIEND'S MOM CAME TO PICK ME UP AT 1:00 IN THE MORNING. IF SHE WOULDN'T HAVE BEEN THERE FOR ME I WOULD HAVE HAD TO WALK 10 MILES IN DANGEROUS COLD TO GET HOME, BECAUSE I DIDN'T HAVE ANY MONEY ON ME FOR A CAB. I PAID $450 TO TOW THE CAR 4 MILES TO THE CLOSEST DEALERSHIP AND REPLACE THE IGNITION CYLINDER. THE PART IS UNDER A ONE YEAR WARRANTY. SINCE DECEMBER 20, 2008, MY IGNITION CYLINDER HAS NOT BEEN WORKING PROPERLY WITH MY KEY. I INSERT THE KEY AND I HAVE TO WIGGLE THE KEY TO TURN, INSERT, AND REMOVE IT FROM THE IGNITION. I WILL BE VISITING THE DEALERSHIP WHERE I HAD IT REPLACED LAST YEAR THIS WEEK. AT LEAST THIS TIME IT SHOWED SIGNS OF MALFUNCTION PROBABILITY. THIS SHOULD BE CONSIDERED A SAFETY ISSUE. IF SOMEONE IS DRIVING THE CAR AND IT STALLS ON A RAILROAD TRACK (OR ANY OTHER HAZARDOUS LOCATION) AND CANNOT RESTART OR MOVE THE CAR BECAUSE THE IGNITION WON'T TURN. THERE COULD BE DEADLY CONSEQUENCES FOR THE DRIVER, PASSENGERS, AND OTHERS CLOSE BY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253420December 31, 2008
ELECTRICAL SYSTEM
THE KEY WOULD NOT TURN IN THE IGNITION. I HAD TO HIT THE SIDE OF THE STEERING COLUMN THEN TRY AND TURN THE KEY AGAIN. THIS NO LONGER WORKS AND I HAVE TO HIT THE KEY IN TO THE IGNITION FURTHER FOR IT TO TURN. I AM GOING TO FORD THIS WEEK TO GET IT FIXED IF IT DOES NOT COST A FORTUNE, BUT HAD TO WAIT TO GET IT FIXED UNTIL MY BREAK FROM SCHOOL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252454December 21, 2008
ELECTRICAL SYSTEM:IGNITION
KEY IS STUCK IN THE IGNITION. IT HAPPENED SUDDENLY, WITH NO PRIOR WARNING OF IMPENDING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251976December 16, 2008
ELECTRICAL SYSTEM:IGNITION
I OWN A 2002 FORD FOCUS. I REPLACED THE IGNITION ON 1/16/07 WHEN I HAD 51,910 MILES. I NOW HAVE $80,000 MILES AND THE IGNITION IS LOCKING UP AGAIN. I WAS STRANDED AT WORK AND MY 18 YEAR OLD SON IS NOW USING THE CAR AND I DON'T WANT HIM GETTING STRANDED IN FLINT MICHIGAN. FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251460December 11, 2008
ELECTRICAL SYSTEM
THE KEY WOULD NOT TURN IN THE IGNITION AT ALL. A LOCKSMITH WAS CALLED OUT TO SEE IF HE COULD FIX THE PROBLEM. HE TOLD ME THAT THIS HAPPENS VERY FREQUENTLY FORD FOCUSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251487December 11, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING 30 MPH, THE VEHICLE COMPLETELY FAILED AND SHUT OFF. THE VEHICLE FAILED TO START, BUT THE CONTACT WAS ABLE TO PULL OFF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE SENDER AND FUEL PUMP FAILED, WHICH CAUSED THE VEHICLE TO SHUT OFF. THE VEHICLE WAS REPAIRED AT THE COST OF $540. THE MANUFACTURER STATED THAT THERE WAS NO CURRENT RECALL FOR THE FUEL PUMP; THEREFORE, NO COMPENSATION WOULD BE MADE. UPDATED 01-26-09 *BFTHE FAILURE MILEAGE WAS 22,600 AND CURRENT MILEAGE WAS 22,700. UPDATED 01/26/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250347December 1, 2008
ELECTRICAL SYSTEM:IGNITION
FORD FOCUS 2002 - IGNITION FAILURE. HAPPENED THREE TIMES. THE THIRD TIME WAS STRANDED IN THE COLD WEATHER WITH 9 MONTH OLD BABY UNTIL I COULD GET HELP. MY HUSBAND WAS ABLE TO START THE CAR AND I DROVE IT TO THE DEALER. IT COST 350 TO GET FIXED. I DON'T FEEL AN IGNITION SHOULD BREAK AND THEN BE REPLACED WITH A POORLY MANUFACTURED IGNITION. I HAVE READ THOUSANDS OF COMPLAINTS ONLINE ABOUT THIS. THIS IS A PROBLEM AND FORD SHOULD ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250018November 27, 2008
ELECTRICAL SYSTEM:IGNITION:MODULE
THIS COMPLAINT IS IN REGARDS TO A 2002 FORD FOCUS AND THE FAILURE OF THE IGNITION MODULE FROM ALLOWING MY KEY TO TURN. FORTUNATELY ENOUGH WHEN THIS INCIDENT OCCURRED I WAS NOT IN A BAD NEIGHBORHOOD OR STUCK OUT ON THE HIGHWAY IN THE DESERT. IT HAS OCCURRED EACH TIME I'VE TRIED TO TURN THE KEY, AND IT'S ONLY AFTER SIGNIFICANT EFFORT AND NEAR INJURY TO MY WRIST AND INDEX FINGER WAS I ABLE TO GET THE KEY TO TURN. I HAVE RESEARCHED ONLINE AND NOTED MANY DISCUSSION BOARDS STATING THE OTHER CONSUMERS WHO HAVE HAD THIS SAME PROBLEM. THERE IS A PETITION CIRCULATING THAT CURRENTLY HAS OVER 2800 ONLINE SIGNATURES REGARDING THIS PROBLEM. THIS IS A VERY DANGEROUS PROBLEM. IT COULD OCCUR IN THE WRONG NEIGHBORHOOD OR IN THE MOST ISOLATED PLACES AND ISN'T SAFE FOR THE CONSUMER WHEN THEY GET STRANDED BECAUSE OF THIS FAULTY PART THAT FORD DOES NOT TRY TO FIX WITH PROPER MATERIALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249620November 24, 2008
LATCHES/LOCKS/LINKAGES
WHEN THE KEY IS INSERTED, THE IGNITION WILL NOT ALLOW IT TO TURN FORWARD TO START THE CAR. ALTHOUGH THIS JUST STARTED WITHOUT ANY WARNING SIGN ON MY CAR, I HAVE HEARD OF IT HAPPENING TO MANY OTHER CARS OF THE SAME MAKE AND MODEL. I FEEL IT IS A SAFETY ISSUE BECAUSE IT COULD RESULT IN MYSELF AND MY PASSENGERS BEING STRANDED IN AN UNSAFE AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249187November 18, 2008
ELECTRICAL SYSTEM:IGNITION
KEY LOCKS UP IN THE IGNITION AND WILL NOT TURN. THE CAR WOULD NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248930November 16, 2008
TIRES, TIRES:VALVE
LOSS OF AIR PRESSURE IN THE TIRES (3 OUT OF 4 SO FAR) DUE TO FAULTY VALVE STEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248220November 10, 2008
ELECTRICAL SYSTEM
KEYS WONT RELEASE FROM IGNITION , REPLACED IGNITION SWITCH AND STILL CONTINUES TO NOT RELEASE KEY, ITS EVIDENTLY AN ELECTRONIC PROBLEM SINCE WHEN I DISCONNECT THE ELECTRICAL CONNECTION TO STEERING COLUMN THE KEYS RELEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248302November 10, 2008
TIRES, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE VEHICLE HAS FIRESTONE TIRES. THE CONTACT BELIEVED THAT THE REAR PASSENGER TIRE WAS DEFECTIVE DUE TO A ROLLOVER CRASH. THE APPROXIMATE MILEAGE ON THE TIRE WAS 700. WHILE DRIVING LESS THAN 75 MPH, THE DRIVER FELT A SHIFT IN THE WAY THE VEHICLE WAS OPERATING. THE TIRES WERE INSPECTED, BUT NO FAILURES WERE FOUND. WHILE ATTEMPTING TO MAKE A LEFT TURN, THE REAR PASSENGER TIRE SEPARATED IN TWO LOCATIONS. THE VEHICLE COMPLETELY ROLLED OVER WHILE MAKING THE LEFT TURN. THE DRIVER WAS INJURED. THE VEHICLE WAS TOWED TO A BODY SHOP AND THEY STATED THAT THE REAR PASSENGER TIRE WAS DEFECTIVE. THE MANUFACTURED DATE OF THE TIRE WAS TWO MONTHS PRIOR TO THE CRASH. THE POLICE FILED A REPORT AND VERIFIED THAT THE DRIVER WAS NOT SPEEDING AT THE TIME OF THE CRASH. THE VEHICLE WAS DESTROYED. THE VIN, TIRE SIZE, AND TIRE LINE WERE UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 92,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10248215November 9, 2008
ELECTRICAL SYSTEM:IGNITION
THE IGNITION KEY CONTINUED TO GET STUCK IN THE STEERING COLUMN AND REFUSING TO TURN UNTIL I'D CONTINUE TO FIDDLE WITH IT, SOMETIMES FOR OVER 30 MINUTES. VERY FRUSTRATING. THE KEY HAS FINALLY QUIT TURNING AT ALL. THE CAR IS CURRENTLY AT HOWARD'S TOWING BEING REPAIRED. THE ENTIRE COLUMN IS BEING REPLACED. VERY EXPENSIVE. VERY UNHAPPY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247527November 3, 2008
ELECTRICAL SYSTEM:IGNITION
I DROVE MY CAR TO DOWNTOWN AS I NORMALLY DO EXCEPT THIS TIME I HAS THE COMPANY OF MY 3 SONS. IT WAS 4 AM IN THE MORNING. I PARKED THE CAR TAKING THE KEY OUT OF THE IGNITION AND EXITED. AT ABOUT 5:15 I TRIED TO START THE CAR BY PLACING THE KEY IN THE IGNITION AND TRYING TO TURN IT. THE KEY WOULD NOT TURN. I TRIED AGAIN BUT AGAIN THE KEY WOULD NOT TURN. I CALLED AAA AND THE REP ASKED ME TO TRY TO TURN THE STEERING WHEEL A LITTLE AND THEN THE KEY, THIS STILL DID NOT WORK. HE CALLED A TOW TRUCK TO COME OUT TO HELP. MEANWHILE MY CHILDREN AND I WERE LEFT TO SIT IN THE COLD AND WAIT FOR THE TOW TRUCK DRIVER. WHILE WAITING I PRESSED ON THE BRAKE REALLY HARD AND PULLED ON THE STEERING WHEEL AND TRIED THE KEY AGAIN, LUCKILY IT WORKED. SPOKE TO THE AAA REP AGAIN AND CANCELLED THE TOW. I WOKE UP THIS MORNING TO TRY THE IGNITION AGAIN AND IT STUCK AGAIN SO I DID THE SAME THING THAT SEEMED TO WORK YESTERDAY, BUT IT DID NOT. FORTUNATELY I WAS AT HOME THIS TIME AND NOT ON A MOUNTAIN SOMEWHERE WITH MY CHILDREN. THIS IS A SCARY THING TO HAPPEN ESPECIALLY WHEN YOU ARE WITH YOUR CHILDREN IN A STRANGE PLACE. WHAT IF I WERE SOMEWHERE WITHOUT A CELL PHONE SIGNAL? WOULD WE HAVE TO WAIT UNTIL SOMEONE HAPPENS BY OR WALK IN THE COLD TO GET A SIGNAL. THIS IS SOMETHING THAT SHOULD NOT HAPPEN TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247337October 31, 2008
LATCHES/LOCKS/LINKAGES
THE PASSENGER REAR DOOR POWER LOCK FAILED DUE TO A PROBLEM INSIDE THE LOCK ITSELF. WHEN THE LOCK FAILED YOU ARE UNABLE TO UNLOCK THE DOOR BY THE POWER SWITCH OR MANUALLY. OUR 4 YEAR OLD DAUGHTER HAD TO CRAWL OUT OF HER CAR SEAT AND EXIT THE STREET SIDE OF THE VEHICLE. YOU CANNOT OPEN THE DOOR UNTIL YOU GET THE LOCK FIXED. THIS CREATED AN UNSAFE CONDITION FOR PASSENGERS RIDING IN THE CAR. THIS VEHICLE HAS HAD PROBLEMS WITH ENGINE FIRES WHICH MAKES THE SITUATION MORE DANGEROUS. WE TOOK THE CAR TO THE DEALER, AND THE LOCK MODULE WAS REPLACED AT A COST OF AROUND $400.00. 10/19/2008, THE FRONT PASSENGER POWER LOCK MODULE HAS FAILED MAKING THE FRONT PASSENGER SEAT UNUSABLE. IT IS BEING REPAIRED TODAY AND I WILL SAVE THE OLD PART. THIS CAR HAS BEEN IN ONE SMALL ACCIDENT(LESS THAN $500) DAMAGE TO THE REAR BUMPER. NO DOOR DAMAGE HAS OCCURRED TO CAUSE THIS TYPE OF FAILURE. DUE TO THE COST FACTOR OF THE REPAIRS, NOT ALL PEOPLE CAN HAVE THIS ISSUE REPAIRED, MAKING THIS A SAFETY CONCERN FOR PASSENGERS TO ESCAPE IN AN EMERGENCY. THE VEHICLE HAS ONLY APPROXIMATELY 37,000 MILE ON IT. THE DOORS SHOULD STILL BE ABLE TO UNLOCK AND OPEN MANUALLY IF THE POWER LOCK FAILS . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246731October 26, 2008
UNKNOWN OR OTHER
I HAVE A 2002 FORD FOCUS AND MY IGNITION WON'T TURN. IT JUST FROZE. IT WAS OK. ALL OF A SUDDEN, I HAD AN INTERVIEW TO GET TO AND GOT IN MY CAR AND IT WOULDN'T START. THE KEY JUST WOULDN'T TURN. I AM VERY GRATEFUL THAT I WAS AT HOME WHEN IT HAPPENED. I THINK IT IS A DISGRACE THAT FORD KNOWS THERE IS A PROBLEM AND WON'T DO A RECALL. A RECALL SHOULD NOT BE COMPLETELY ABOUT A SAFETY ISSUE BUT ABOUT PROVIDING THE PUBLIC WITH QUALITY IN THE CARS. OBVIOUSLY, THE CONSUMER IS OF NO IMPORTANCE TO FORD. I THINK THIS WHOLE EXPERIENCE HAS MADE ME DECIDE TO NEVER TRUST A FORD AGAIN. I TOOK THE CAR IN TO TWO MECHANICS WHICH TOLD ME IT WOULD BE A FEW DAYS TO GET THE DEALER PARTS AND THE REPAIR WILL COST OVER $400.00. IT IS A DISGRACE THAT FORD KNOWS THE PROBLEM EXISTS AND HAS DONE NOTHING TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246746October 26, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION KEY LOCK. THE STEERING WHEEL OF THE CAR LOCKS UP AND THE KEY WILL NOT TURN THE CAR ON. JIGGLING THE STEERING WHEEL COLUMN AND TURNING THE KEY AT THE SAME TIME DOES NOT WORK. THE IGNITION CYLINDER WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus