Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10885622July 18, 2016
STEERING
DRIVING AT HIGHWAY SPEEDS THE STEERING WONT RESPOND WANTS TO DRIFT INTO OTHER LANES OF TRAFFIC.THE STEERING GETS LOOSE AND TIGHT AND WHEN YOU TRY TO CORRECT FOR LANE DRIFT IT TAKES A SECOND FOR THE STEERING TO RESPOND, THIS IS VERY DANGEROUS AND I CALLED FORD AND OF COURSE THEY WONT DO NOTHING OR HELP IN ANYWAY. CAR ONLY HAS 42,000 MILES ON IT AND OF COURSE ITS NOT COVERED BUT THEY CAN FIX IT FOR $2000.00. FIRST TRANSMISSION PROBLEMS NOW THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885675July 18, 2016
UNKNOWN OR OTHER
THE LATCHING MECHANISM IN THE DRIVER'S SIDE DOOR SUDDENLY STOPPED WORKING, AND THE DOOR WOULD NOT CLOSE. THERE WERE NO OUTSIDE INFLUENCES, THE MECHANISM SIMPLY STOPPED WORKING AND THE DOOR WOULD NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885719July 18, 2016
STRUCTURE:BODY
DRIVER DOOR LATCH HAS FAILED. WILL NOT KEEP THE DOOR CLOSED. SAME PROBLEM AS FORD FUSION AND FORD FIESTA. PLEASE MAKE FORD ADD THE FOCUS FOR A DOOR LATCH RECALL. CAR WAS STATIONARY WHEN DEFECT OCCURRED. WENT TO CLOSED THE DOOR AND IT WOULD LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885313July 17, 2016
UNKNOWN OR OTHER
MY REAR PASSENGER DOOR LATCH BROKE. DOOR WOULD NOT CLOSE. TOOK TO MECHANIC AND LATCH IS BROKE SPRING MECHANISM IS GONE. FORCED TO HAVE TOWED TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885233July 16, 2016
STRUCTURE:BODY
REAR PASSENGER DOOR LATCH STOPPED LATCHING DOOR BOUNCES SHUT AND OPEN AGAIN NOT CLOSING PROPERLY. I HAD TO SECURE IT WITH A CORD ANCHORED TO ANOTHER PART OF THE CAR INTERIOR TO DRIVE HOME. I ALREADY HAD THIS SAME ISSUE WITH THE DRIVER REAR DOOR LATCH. THE CHECK DOOR LIGHT COMES NO AND OF AS DRIVING WHILE THE DOOR IS TIED SHUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885257July 16, 2016
STEERING
CANNOT HARDLY TURN THE STEERING WHEEL AT STOP AND WHEN DRIVING. VERY DANGEROUS WHEN DRIVING IN BUSY HIGHWAYS. THE ERROR MESSAGE CAME ON SAYS THAT THE STEERING ASSIST FAILURE. I TOOK IT TO HONOLULU FORD WHERE I PURCHASED THE VEHICLE THEY SAID SINCE MY VEHICLE IS OUT OF WARRANTY I HAVE TO PAY FOR A RACK AND PINION SYSTEM FOR 2500.00 DOLLARS TO FIX IT. UNACCEPTABLE FROM A MAJOR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885284July 16, 2016
AIR BAGS, STEERING
AN ALERT COMES UP ON THE DASH BOARD CLAIMING THAT STEERING ASSIST FAULT SERVICE REQUIRED. IT IS VERY DIFFICULT TO DRIVE ALTHOUGH THE FASTER I GO THE EASIER IT IS TO STEER' BIT TURNS REMAIN DIFFICULT THIS STARTED HAPPENING IN 2015, POWERING OFF THE CAR WOULD TEMPORARILY FIX IT. THE ISSUE WAS INTERMITTENT BUT IS NOW VERY CONSISTENT AND HAPPENING EVERY TIME I DRIVE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884974July 15, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO REVERSE THE VEHICLE, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 09/20/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885004July 15, 2016
STEERING
VEHICLE WAS PARKED AND WHEN STARTED DISPLAYED THE EPAS WARNING/SERVICE REQUIRED MESSAGE. NO INJURIES SINCE THE VEHICLE WAS PARKED, BUT HAD THE SYSTEM GONE OUT AT SPEED IT MIGHT HAVE BEEN A DIFFERENT STORY. VEHICLE IS DRIVEN BY MY 24 Y/O SON, AND HIS GENERATION HAVE NO EXPERIENCE DRIVING W/O POWER STEERING. INTERNET RESEARCH HAS HIGHLIGHTED THAT THIS IS A KNOWN ISSUE, AS WELL AS A CLASS ACTION LAWSUIT FILED AGAINST THE MANUFACTURER. EARLY REPAIR COST ESTIMATES PUT THE DOLLAR VALUE BETWEEN $1500 AND $2000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885060July 15, 2016
UNKNOWN OR OTHER
THE DOOR LATCH ON THE FRONT DRIVER SIDE FAILED TO LOCK IN AND THE DOOR COULD NOT BE CLOSED AT ALL WHENEVER I DROVE OR PARKED THE CAR. IT IS SO DANGEROUS FOR DRIVING AND THE CAR IS HIGHLY POSSIBLE TO BE STOLEN. I HAVE CONTACTED THE FORD (BERGE FORD, MESA, AZ) DEALER SERVICE TO FIX THE PROBLEM, BUT IT COSTED ME $440.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884728July 14, 2016
STRUCTURE:BODY
AS I STARTED MY DRIVE TO WORK ON 7/13/16 ON MY COUNTY ROAD AND MY INDICATOR LIGHT CAME ON AND SAID PASSENGER DOOR OPEN. I EXITED MY VEHICLE TO FIND MY REAR DRIVER SIDE DOOR OPEN AND WOULD NOT CLOSE. THIS IS NOT THE ONLY TIME THIS HAS HAPPENED, I HAD TO REPLACE THE LATCH ON THE REAR PASSENGER SIDE LESS THAN A YEAR AGO. THIS IS A MAJOR SAFETY CONCERN FOR ME AND MY FAMILY BUT ALSO PUTS A BURDEN ON MY FINANCIAL SITUATION, CONSIDERING I CANNOT DRIVE MY CAR TO WORK UNTIL THIS PROBLEM IS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884726July 14, 2016
POWER TRAIN
THIS IS NOT THE FIRST TIME THIS AUTO MANUAL TRANSMISSION HAS CAUSED PROBLEMS. WHEN I HAVE TAKEN THIS VEHICLE IN FOR SERVICE AND ASKED THEM TO LOOK AT THE TRANSMISSION AND WHEN I HAVE EXPLAINED WHAT IT DOES THEY SAID THAT IS HOW IT SHOULD BE. IT HAS ACTED LIKE IT WON'T GO AND IT HAS ROLLED BACK ON HILLS. IT HAS SHUTTERED AND STUTTERED TO CHANGE GEARS. FINALLY IT DIDN'T AND IT WAS IN TRAFFIC ON A 70 MPH HIGHWAY. WHILE DRIVING IN RUSH HOUR TRAFFIC - NOT STOP AND GO - JUST MORNING TRAFFIC WITH SEVERAL OTHER DRIVERS ON A 70 MPH THE FORD FOCUS STOPPED ACCELERATING. THE CAR WOULD NOT GO PAST 40-45MPH. I HAD TO TURN MY HAZARDS ON AND TRY TO KEEP GOING AND WORK MY WAY OVER TO THE SHOULDER. IT WAS DIFFICULT AND VERY DANGEROUS. I COULDN'T GET OVER AS QUICK AS I WOULD HAVE LIKED AND I COULD HAVE DIED! THE CAR WOULDN'T SHIFT GEARS. IT IS LIKE IT WAS STUCK IN BETWEEN AND THEN IT WOULDN'T REALLY SLOW DOWN AND FINALLY I HAD TO COAST ON THE SHOULDER TO A STOP. I WAS ALMOST AT AN EXIT SO I THOUGHT I WOULD TRY TO GET OFF TO A QUICK PARKING LOT. BUT THEN IT WOULDN'T GO. IT WASN'T STOPPED, BUT IT WASN'T DRIVING. THEN A MESSAGE INDICATED HOT TRANSMISSION AND I WAITED AS IT INDICATED TO LET IT COOL. FINALLY IT CLEARED AND NO MORE MESSAGE. I TRIED TO GO AGAIN ON THE SHOULDER TO GET TO A SAFE PARKING LOT OR SOMETHING AND IT WENT FOR A MINUTE GOT STUCK AT 40 MPH AND STARTED TO SLOW. THE CAR'S THROTTLE WAS GOING AND REVVING BUT NOTHING. I HAD TO COAST TO A STOP. LET IT COOL AND THEN I JUST TRIED TO GO TO THIS WIDE PART OF THE SHOULDER ON THE EXIT RAMP SO IT WOULD BE SAFE TO GET A TOW AND GET MY STUFF OUT OF MY CAR TO MY HUSBAND'S CAR. I GOT A TOW TO A LOCAL FORD SHOP AND THEY SAID "YOU HAVE TO DRIVE IT DIFFERENTLY." A CAR THAT I HAVE HAD 4ISH YEARS, NOW I HAVE TO DRIVE IT DIFFERENTLY? HOW DO I DRIVE TO WHERE IT DOESN'T STOP WORKING? THIS SHOULD NEVER HAPPEN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884749July 14, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884764July 14, 2016
FUEL/PROPULSION SYSTEM
JUNE 2016 NOTICED A SIGNIFICANT DROP IN MY AVERAGE MPG. TOOK VEHICLE INTO DEALER WHO TOLD ME THE PURGE VALVE WAS STUCK OPEN CREATING EXCESSIVE VACUUM ON FUEL TANK CAUSING THE TANK TO WARP AND THE FUEL PUMP TO BEND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884846July 14, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE TRANSMISSION LOST POWER. WHEN THE SHIFT LEVER WAS PLACED IN THE DRIVE POSITION AND THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE SHUDDERED AND FAILED TO RESPOND. THE CONTACT ALSO STATED THAT WHILE ATTEMPTING TO TRAVERSE A HILL, THE TRANSMISSION LOST POWER AND THE VEHICLE ROLLED BACKWARDS DOWN THE HILL. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE POWER TRAIN CONTROL MODULE AND TRANSMISSION CONTROL MODULE WERE REPROGRAMMED, BUT THE FAILURE RECURRED FIVE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. UPDATED 01/05/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884863July 14, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER SIDE DOOR OPENED ON ITS OWN WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884867July 14, 2016
POWER TRAIN
I'VE HAD PROBLEMS WITH THE TRANSMISSION FROM THE START. I'VE HAD THE TRANS CONTROL MODULE REPLACED TWICE. PROBLEMS INCLUDE DELAYED STARTS, SHUTTERING WHEN SHIFTING, REVVING HIGH WHEN ABOUT TO SHIFT, OR STICKING IN GEAR AND NOT SHIFTING WHEN IT SHOULD. I KEPT TAKING IT IN, AND EACH TIME THEY TOLD ME THEY COULDN'T FIND A CODE, SO THEY COULDN'T FIX IT. THEY FINALLY REPLACED THE TCM, WHEN MY CAR JUST STOPPED IN THE MIDDLE LANE, DURING RUSH HOUR TRAFFIC ON THE FREEWAY. I COULDN'T GET IT TO MOVE, SO I SHUT IT OFF, THEN IT WOULDN'T START AGAIN. IT TOOK EMERGENCY VEHICLES TO GET ME TO THE SIDE OF THE ROAD BECAUSE OF ALL THE TRAFFIC WHIZZING BY. THE SECOND TIME THEY REPLACED IT, I WAS ON VACATION, AND MY CAR KEPT STICKING IN GEAR, BUT THE SERVICE ENGINE SOON LIGHT CAME ON THIS TIME SO THEY HAD A CODE TO GO BY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884882July 14, 2016
ELECTRICAL SYSTEM
DRIVER SIDE REAR DOOR WON'T LATCH. CAR WAS PARKED AT THE GROCERY STORE, AND I OPENED THE DOOR TO LOAD GROCERIES INTO CAR. WHEN I CLOSED THE DOOR, INSTEAD OF LATCHING, IT BOUNCED BACK OUT. I COULDN'T GET IT TO LATCH AT ALL. MY 17 YEAR OLD CHILD HAD TO SIT IN THE BACK AND HOLD THE DOOR CLOSED TO GET HOME. IT STILL WON'T LATCH, SO I WILL HAVE TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884932July 14, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FAILED TO SECURE THE DOOR SHUT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REAR DRIVER SIDE DOOR FAILED TO CLOSE WHEN SHUT. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884935July 14, 2016
ELECTRICAL SYSTEM
LOUD STATIC SOUNDS COMING FROM DASH. HAPPENS INTERMITTENTLY. EXTREMELY LOUD. TODAY CAN SMELL BURNT ELECTRICAL SMELL IN PASSENGER COMPARTMENT. THE STATIC NOISE SEEMS TO HAPPEN WHEN CAR IS PARKED OR JUST AFTER PARKING VEHICLE AND ENGINE IS STILL RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus