Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11575829March 6, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the RPM's increased rapidly however, the vehicle failed to respond. The contact stated that the message "Transmission Overheating - Please Wait 5 minutes" was displayed. The contact was able to pull to the shoulder of the roadway, and the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575080March 2, 2024
POWER TRAIN
When I left work one evening, my 2015 Focus transmission started slipping and wouldn't stay into gear. The folks at Koons Automotive (Silver Spring, MD) indicated that this transmission is habitually problematic and has probably failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574584February 28, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
Unknown, vehicle slips out of gear leaving you stranded in the middle of the street
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571705February 13, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2015 Ford Focus. The contact stated that on several occasions while driving below 15 MPH, the transmission began jerking and slipping and there was an abnormally loud sound coming from the engine compartment. The vehicle was taken to a dealer where it was diagnosed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570332February 6, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle went into LIMP Mode. The contact stated that there were metal fragments in the oil. The contact stated that the drive belt was disintegrating, and there were fibers in the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no warranty coverage for the repair. No additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570363February 6, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking, stalling, and shaking abnormally. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission clutch assembly was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569955February 5, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered when the transmission was shifted from 2nd to 3rd gear. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch needed to be replaced. The contact was informed that the VIN was included in Customer Satisfaction Program: [XXX] (Transmission Clutch Shudder - Transmission Clutch Warranty Extension – Power Train); however, the dealer denied performing the repair due to the vehicle having a Salvage Title. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570020February 5, 2024
POWER TRAIN
Transmission jerking and shaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569024January 31, 2024
POWER TRAIN, ENGINE
The contact owns a 2015 Ford Focus. The contact stated that while driving at various speed and attempting to accelerate, the RMP would rise, but the vehicle would not move. The check engine warning light illuminated with the following messages: Transmission friction element B performance/stuck in off position - control module of transmission (TCM); Apply time range/ performance of transmission friction element B- control module of transmission (TCM); and Control module communication Buss 'A' off instrument control panel module. The contact stated, when the engine failed there was a message that stated transmission fault, service now. The vehicle was taken to the dealer and a diagnostic was performed. The dealer stated that the clutch was defective and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567797January 25, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked and hesitated before returning to normal functionality. The message "Transmission Overheated" was displayed. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed failures with the TCM and actuators A and B. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567805January 25, 2024
ENGINE AND ENGINE COOLING
The contact’s daughter owned a 2015 Ford Focus. The contact stated while his wife was driving the vehicle 55 MPH on the highway, the vehicle lost motive power. The contact’s wife pulled off the roadway and the oil warning light illuminated. The vehicle was unable to restart and was towed to the dealer. The dealer diagnosed the vehicle and stated that the engine failed due to the failure of the internal oil pump belt. The vehicle was not repaired, and was instead traded in. The contact stated that the vehicle was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was made aware of the failure. The approximate failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567667January 24, 2024
POWER TRAIN
My check engine light came on and I took it to oreily to read the codes. It stated O2 sensor. Had it replaced immediately. Light went off for 2 weeks. I've notice my car having a lack of power but I thought it was due to the cold negative temperatures. Last few days the light came back on and I tried driving in D gear and my car would not move. It went in reverse. Transmission fluid was LOW. Had it filled and the next day it was back low. At this point I already had an appointment to get the TCM replaced (experienced all symptoms including lack of power, no start, engine light on). since there is a warranty extension and I was finally able to get in after waiting a few months. I called when I received the letter back in September of 2023 and was told by multiple dealers that they were booked and I would get a call back after giving them my name and number. Dropped my car off today at the dealer and as I pulled in my car stopped moving and I got an emergency message stating to stop the car and that the transmission was over heating. Wait 5 minutes until it cools. Keys were given to the workers and I get a call stating that I need a new clutch and that's the code they got back from the transmission. They also stated that warranty won't cover since I'm over the mileage and date. Had I received an initial letter about the warranty I could have had this situation resolved and a vehicle to drive. Im now stuck with the cost and just found out that I can't get it covered. My family's safety was put at risk because I was not made aware of this problem since I never received a letter and I assumed my car was reacting to its environment. My car has always had a lack of power when taking off from breaking or not driving in D when I first press the gas. I've received a letter about the transmission before and it's shuddering, lack of power and other symptoms, and assumed it was just that. Nothing to do with the clutch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567435January 24, 2024
POWER TRAIN
The contact's father owns a 2015 Ford Focus. The contact stated that while his father was driving at an undisclosed speed, the vehicle shifted out of gear into neutral. The contact's father pulled over and waited before restarting the vehicle. There was an unknown warning message displayed. Additionally, the contact stated that the vehicle intermittently did not start as needed. The vehicle was taken to a local dealer where it was diagnosed that the PCM was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact stated that the vehicle failure was associated with Customer Satisfaction Program: 14M02 (Vehicle equipped with DPS6 Automatic Transmission) however, the manufacturer declined to cover the cost of the repairs. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567450January 24, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the transmission was slipping. An unknown warning light was illuminated. Additionally, the vehicle failed to respond while driving and depressing the accelerator pedal. The vehicle was taken to an independent mechanic, where an unknown repair was performed; however, the failure recurred. The vehicle was taken to the dealer several times, and the transmission clutch was replaced, and unknown repairs were performed. Additionally, the contact stated that while on vacation on an island, the vehicle was started, but the vehicle failed to shift into gear. The vehicle was towed to a dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The vehicle was then towed to a second dealer, Larson Ford (1150 Ocean Ave, Lakewood, NJ 08701), where the same assessment was made and the TCM was replaced; however, the failure persisted. The manufacturer was notified of the failure, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566924January 22, 2024
STEERING
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the power steering became inoperable. The contact stated that the steering wheel had seized. The contact stated that the failure occurred during freezing temperature; however, after approximately 45 minutes, the vehicle warmed up and regained power steering functionality. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566830January 21, 2024
POWER TRAIN
Transmission failure, car seized on freeway going 75mph and almost lost control and crashed. Car is locked in park and inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566464January 19, 2024
UNKNOWN OR OTHER
Stalling, jerking when stopped
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566266January 18, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly shuddered. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure but performed a reprogramming of the transmission control module. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565814January 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Focus. The contact stated while driving 35 MPH, the engine made an abnormally loud sound. There was no warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The low oil pressure warning light was illuminated. The contact stated that upon inspecting the oil level, she noticed that there were metal shavings in the oil. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the oil pump drive belt had fractured, causing the engine to seize. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,362.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565292January 13, 2024
ENGINE
My 2015 Ford Focus was operating without issue until one day in December the engine power significantly decreased. At that time, the oil pressure light came on as well as the check engine light. I stopped driving the car immediately and had it towed to a local Ford Dealership for inspection. Upon inspection, they found metal debris in the oil suspecting internal pump belt fracture causing internal damage to the engine. They advised a new engine and turbocharger replacement of the EcoBoost engine at a cost of $7,800 +tax. After research, it appears a recall for this issue may be forthcoming and would like to report the 2015 model year as a candidate for the recall with cost of engine replacement to be covered. This car is in otherwise great shape with only 110k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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